General Reviews of MCI Worldcom Customer Service

Pros: none
Cons: EVERYTHING

i signed up when mci first started up and from what i've heard they have yet to improve in the slightest bit. they've only gotten worse.
their plans sound great at first but then your bills arrive.
i was charged for 3, THREE pagers i never...

Pros: ok signal strength (provided to them by Verizon.) So way pay MCI?
Cons: Next to impossible to connect with their Customer Service. Plus billing errors.

For weeks I have tried to call MCI WCOM Customer Service. The recording states they are unable to handle calls due to upgrades they are making to their system and volume of calls. Well they must have been working on their upgrades for the last two...

Pros: ABSOLUTELY NONE
Cons: EVERYTHING SUCKS ESPECIALLY CUSTOMER SERVICE AND BILLING

I'm just gonna echo what everybody else has said here, but MCI Worldcom is definitely in cahoots with Satan, if their billing and customer service practices are any evidence. For the first 3 months I had service, I never received a single bill, then I...

Pros: None
Cons: Poor customer service, Inaccurate and incomplete billing.

I signed up for a wireless phone from Worldcom after a sales rep called my home in December 2000. I de-activated service as soon as my 12 month service agreement was up. When I signed up, my agreement included 1000 off-peak minutes, free for the first...

Pros: cheap
Cons: you get what you pay for!

aged1200@yahoo.com is generating a list for a class action against worldcom.

I live in Texas. I chose worldcom because it had free long-distance and roaming. If I could turn back time...
My story matches most I have read here. No bill...

Pros: None
Cons: Too many to list

Since my girlfriend signed up for service with MCI on one of their cell phone contracts, she has had nothing but trouble. Her original plan, an "AT&T" plan, was so bad that she was unable to talk on her phone for more than a few minutes before the...

Pros: hmmm....cannot really think of any
Cons: plans that don't exist, delayed billing, and promises not kept...

I have read some of the reviews..and I really hate to say this about the Wireless dept...but it is right..I had the worldcom wireless for over a year and half...and from the start I was never really on the plan that I signed up for...and when I tried to...

Pros: None
Cons: Extremely poor customer service, when you do get through. Horrible billing.

I have WorldCom Wireless in the Cincinnati area. Reception is ok, but you will loose calls when you are in buildings. The rates are good, but it is not worth the billing hassle. I am now on my second check that I have sent to them that has not come off...

Pros: None
Cons: Worldcom deserves to go Bankrupt

Words do not do justice to the sheer misery of doing business with Worldcom. Their billing practices ought to be outlawed (if they are not already illegal), their customer service is deplorable, and their service and management stink.

I...

Pros: MCI is efficient and offers up to 5,000 dividend miles for joining
Cons: none to the date.

Recently, I signed up for US Airways dividend miles program. along with it came the chance to switch my long distance provider, obtain 5,000 dividend miles, and get a free $50.00 prepaid phone card. This may sound too good to be true, but it isn't. The...

Pros: Absolutely Nothing! Avoid MCI World-Crap like the plague!
Cons: Everything! If you can think of it they'll screw it up!

MCI World-Crap is the worst cellular provider in the history of mankind on the face of the earth! This is an understatement. Mere words cannot describe the frustration of dealing with the customer non-service reps at MCI World-Crap. Be fully prepared...

Pros: Free phone
Cons: The phone never works in your area.

I was really looking forward to receiving my free phone Worldcom had notified me I would be receiving. And $29.99 a month for 250 any times minutes and 1000 night and weekend minutes sounded like a pretty good deal. About a week after I notify them to...

Pros: Absolutely NONE....
Cons: ditto...

I received a call from MCI last April of 2002. I listened to the guys script and after 10 minutes or so I told him I was not interested due to the fact they did not offer voice mail. Within 24 hours they had switched me!!!!! (I believe thats fraud last ...

Pros: They've gone bankrupt
Cons: worst business behaviors, unethical practices, and sadistical services.

Below is a condensed list of my complaints with contents edited for the general audience:

1) Billing statements don't get mailed on time, or don't get mailed at all. In my 12 months with them, they have correctly billed me 3 times only.
...

Pros: None
Cons: They won't let you cancel the service.

It's been eight months since my husband and I first attempted to cancel our telephone service with MCI Worldcom. We're still being billed each month for minimum connection charges for phone service that we canceled at a place we no longer live. We've...