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General Reviews of Verizon Customer Service

General Reviews of Verizon Customer Service
Overall Rating: Product Rating: 2.0

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On Hold For An Hour!

Written: Nov 28 '00

Product Rating: Product Rating: 1.0
Customer Service:  
Pros: None, not even good muzak!

Cons: On hold endlessly, then disconnected or transferred
JCarson's Full Review: General Reviews of Verizon Customer Service
I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred endlessly or when I finally got into a "que" was disconnected after a few minutes.

I also sent 4 emails to various departments and not once did I receive an acknowledgement!

Yesterday, 11/27, I literally was on the phone from 2:20pm till 3:16pm before finally getting through to someone who cancelled the service and is supposedly sending out a prepaid label for me to return the modem. I'm not holding my breath after the problems I had with the phone calls.

If this is the service they give I am glad I am not getting dsl through them and have opted for cable modem access.



Recommended:
No

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Epinions.com ID:
JCarson
Reviews written: 3
Trusted by: 0 members

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