Don't Buy This One...
Written: Oct 06 '00
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Pros: Nice looking, convenient, many options
Cons: Many people lost sound, they're on backorder because so many need to be replaced, cant check voicemail from home phone anymore, billed incorrectly...
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| dockthese's Full Review: Samsung SCH 3500 CDMA / AMPS Cellular Phone |
Hello all
This is my first time doing epinions, so I invite all feedback.
So yeah, before I purchased a cell-phone I wanted to make sure I kept all my options open. I looked to see what every company had to offer before I made my final decision, and Sprint won my love. Yes, it was Sprint.
I was with Sprint for almost a year, but yeah we just broke up. I'm so upset. I gave all my trust, my money, and even introduced it to all my family and friends. Now I'm left with nothing. My bills are big, my phone is defective and there is no one here to help me.
Would you like to know the whole story? If so I'll tell you- I wouldn't want you to go through the same pain.
In November 1999 I purchased the newest model phone at Radio Shack,
its was the SCH-3500 made by Samsung. Though it's a hot little phone, the quality is not-so-hot. I like the sexy color, huge phonebook, different ringers, voice dial and all those other flashy sellers to make people happy, however right now I am so not happy with that phone all together...
First, you don't have to use up your minutes to check your voicemail, you can just save money and check it from your home phone. Just dial your number, and punch in your pass code when your voicemail picks up.
Well this worked sometimes, but not in the last 3 months. It says "Sorry please try again later" but it works when you call from your cell and use up your minutes.
Secondly, do not buy the SCH-3500. It isn't on recall, however everyone has been sending theirs in for replacements. Apparently everyone else has been having the same problem as me, the sound doesn't work (but SOMETIMES it does). So, when people call me I don't always hear them. It isn't a volume thing- there's just no sound at all. When this happens, I just give the number where I am at the time and hope the person can call me back at that number. Also, this means I can't check my voicemail either-remember? The only place I can check it now is on my phone with no sound.
So much for emergency situations! So many times people have needed to contact me but because of this unreliable phone it was not possible to reach me. What if I was stuck somewhere in the middle of the night and have a phone that decides not to work that day? Because I purchased this not only for convienence, but for safety as well, I'm not happy.
Hey! Good thing there is a one year guarantee on Sprint phones. So now I can replace this phone that lasted me 7 or 8 months with the same phone!
Except the 2nd phone will be used or refurbished, you may have to pay a price difference, and the best part is that your new guarantee is for only 6 months- just short enough for you to be left with a broken phone in 8 months and theres nothing you can do about it. I was upset when they offered to replace my $149 phone with a cheap $79 phone. Larger, less options, and plain ugly. I paid for a nice phone (I thought) because I wanted a nice phone.
Oh and one more thing-
When for some reason they overcharge you one month and ensure you that it will be credited your next bill, and in turn manage to overcharge you even more again- there is absolutely nothing you can do.
When you request to speak with the initial customer service rep they tell you it is impossible because there are over 1600 people working there. However, if you ask to speak with a manager there is never one available. Seems odd to me that out of 1600 workers there is no one in charge that can be of any help.
Right now I can pay for a phone if I want a "better" one. I will have to wait for it to be shipped here, get a new phone #, lose all my voice messages because I dont have access to them, and still have to pay this months service even though I have no working phone to use this service.
OR I can always just cancel and reconnect when my phone gets here- which will end up costing me another $29.
Choose wisely and if you have any advice, questions, similar stories...feel free to contact me.
Good luck
Wendy
wsg6716@rit.edu
Recommended:
No
Amount Paid (US$): 149
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Epinions.com ID:
dockthese
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Member: Wendy
Location: Rochester, N.Y.
Reviews written: 1
Trusted by: 1 member
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