Is there just one person working in tech support?
Written: Apr 19 '00
|
Product Rating:
|
|
| Sound: |
 |
|
| Ease of Use: |
|
|
| Picture Quality: |
 |
|
| Durability: |
|
|
|
Pros: Great picture quality, cheaper than cable
Cons: very poor customer service
|
|
|
| CRXLover88's Full Review: EchoStar 3720 Dish Network System |
I was getting tired of my local cable company constantly raising rates, so I investigated small satellite dishes, mainly Dish Network and DirectTV. I chose Dish Network and found a great buy on a 3720 system from an authorized Dish Network retailer on the web. The entire system was less than $50 uninstalled. The only catch was you had to have the system installed and be ready to subscribe to the America's Top 40 package within 3 weeks from receipt of the dish and you had to commit for 6 months of programming; otherwise your credit card would be charged $250.00.
Installation was fairly simple even for me being female. It's a lot easier if you have a helper. Aiming the dish to get the best signal was a little tricky.
If I had it to do over, I would have opted for a more "high-end" receiver that has a built-in tuner. The 3720 does not have the capability to record programs other than what is currently being viewed. You cannot record one channel while watching another. I like the remote control. It has a "comfortable feel" in the hand. The buttons are laid out well. I do wish it was back-lit for "in the dark" use.
Unfortunately, the rest of my review deals with poor customer service. For the first 5 months I was extremely happy with Dish Network. I had no trouble at all receiving a signal. But in the past month I've only been getting a signal for 75% of the channels. A call to customer service was in order.
It seems really funny to me that when you call Dish Network for the FIRST time to set up your account, there's no trouble at all getting through. However, when you start having trouble with your dish, it's nearly impossible to get through. I'm sure Dish Network is like most companies, they want the customers but they can't provide decent customer service.
After a dozen tries YES! I finally made it through to a HUMAN! She seemed very knowledgeable and walked me through several diagnostic tests to determine where the problem was: the receiver, the LNBF or the cable. She determined it was the LNBF and gave me an 800 number to call for a returned goods authorization as I was still under warranty (1 year).
It took 2 days of calling to get through for the RGA number. They sent me a replacement LNBF by Fed Ex - I installed it - it did not take care of my problem.
I've now been trying for 2 weeks to get through to another human. The recording says to call during their slow time - Monday through Friday 8 AM to 10 AM. The recording doesn't even give you the option to hold if you want. I'm at my job during this time period and calling from work is wasted time - you have to be in front of the TV when talking to a technical support person.
I think I'll be calling Comcast Cable again soon.
Recommended:
No
Amount Paid (US$): 50.00
|
|
|
|
Epinions.com ID:
CRXLover88
|
 - Top 1000 |
|
Member: Debby
Location: Indianapolis, IN
Reviews written: 102
Trusted by: 71 members
About Me:
I love Las Vegas, Ebay, cats & dogs...I miss the OLD Epinions.
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.