receiver trouble
Written: Jul 06 '00
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Pros: picture is good
Cons: customer service is bad
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| gdm's Full Review: EchoStar 2700 Digital Satellite System |
We bought an EchoStar system in August of 1997 because we live in a rural
area and regular tv reception was poor.We were quite happy with it for
six whole months and then the receiver quit.EchoStar replaced the
receiver with the same [model 3000],only it was reconditioned.We were
not too happy about getting a reconditioned receiver but they assured
us it would be fine.They also billed us for$59,plus$15 for shipping.After
alot of hassle,we did not have to pay this $74.This year in May,the second
receiver broke.The e-mail customer help line offered two credits,one of $49 towards our account,and another for lost service.We decided to upgrade
to the"500" system.When we notified them of this,they gave the $49.and refuse to give the second credit.Their customer service[?]is horrible.We have over twenty five e-mails and have their promise on
paper but they refuse to acknowledge it.The new system,which also gets
our local channels,loses both satellite signals if heavy rain is in the vicinity.
I wonder how long our new receiver will last.......
Recommended:
No
Amount Paid (US$): #1-$238 #2-$274
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Epinions.com ID:
gdm
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Reviews written: 1
Trusted by: 0 members
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