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Think twice about SonyJun 21 '00 Write an essay on this topic.I do not like the reliability I experience with my two newish Sony VCR's. Nor do I like the inability to speak to a human through the local Sony repair center or their 800-number customer service. When I went to buy two new VCRs a couple of years ago I bought Sony. Even though they were more expensive, I thought they had the best reputation. Now, two or three years later, they are both broken (one just plays snow for a picture, the other keeps ejecting the tape). My old JVC is still running perfectly. I wanted to check out getting the VCR's repaired. I called the local Sony authorized repair center. I got a recording of directions, an 800 number, and a fax number. Since I have a baby and preschooler, I didn't want to schlep the two VCR's across town (20 or 25 minutes) without talking to them first. I called the 800 number and got recording after recording. When I navigated to the real person level, I got a recording saying approximate wait time is 24 minutes. A person called me back from the repair center after I faxed them. They quoted me a flat rate of repair of something like $157.00 each. This seems pretty darn high, especially given that it wasn't that long that I bought the VCRs. I'm now in the market for two new VCRs, but I won't be buying Sony.  |
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