Chase

Pros: Web site; Good amount of information on monthly invoices
Cons: Questionable customer service

Finding a bank to setup personal or business financial accounts is a simple enough task. With so many banks to choose from, large and small, local and national, there is no problem finding a place to conduct financial transactions. But finding the ...

Pros: Great bank for those who like to part with their money
Cons: Rude and worthless employees, ridiculous fee structures

My Experiences with Chase I have the misfortune of having borrowed money from Chase several times. Most recently I took out a home equity loan. This was after sub-par experiences with a previous home equity loan and a car lease. I know what you’ ...

Pros: Can be nice at times in customer service.
Cons: But generally just don't care. Big, greedy corporation.

In 1999 I was fortunate enough to be able to purchase a duplex in Austin, Texas. I lived in one side and leased out the other. A few weeks after the papers were signed, I received a letter telling me that Chase Mortgage had purchased my mortgage. ...

Pros: None, unless you like to be tortured
Cons: Terrible customer service

About half a year ago I started receiving mailings from Chase offering me a credit card. Since I get offers from other companies too, I did what I always do to them – recycle.

But the offers from Chase continued; I would get a letter...

Pros: They gave ME an account
Cons: They gave me an account

As an ex-expatriate who recently returned to the promised land of midnight pizza deliveries, peanut butter, and cable television, I came back to America having learned one immutable fact about my sojourn in Italy: Italian inefficiency is horribly and...

Pros: Multiple branches
Cons: Service non-existent if you have a complaint no matter how long you've been a customer!!!

I have banked at Chase since 1987 and not made a single complaint until a few months ago. Regrettably, this has changed drastically. I have had dramatic and continued problems with Chase customer service over the last few months. I now believe that the ...

Pros: Didn't find any
Cons: The worst possible experience

This is one bank whose customer service practices are your worst nightmare. To say that the customer service is nonexistent is to give it a huge compliment. It exists all right, but only to harass it’s customers.
When we leased our Chrysler...

Pros: Chase isn't going anywhere, wide variety of financial programs, excellent, easy to understand literature, completely and totally ubiquitous
Cons: Can feel impersonal at times, quality of service varies depending on your needs

Unlike most normal people I do not have anything close to a nine-to-five job. The fact of the matter is I have no time whatsoever to deal with a bank, be it going there to make a deposit/withdrawal, waiting for my paycheck to clear, or any of the other...

Pros: None encountered
Cons: All, read above

For those of you who know me well, it takes a great deal to tick me off. For those who don't keep reading. Advertising what you cannot or will not deliver is fraudulent. In June of 2007, I received one of those mailers from Chase bank, telling me ...

Pros: Many Locations
Cons: Big Fees, Ignorant employees, oh did I mention the fees!?

I did not choose Chase as my preferred bank due to it's reputation or service. They came as a package deal with benefits I received from a new employer. Right away, it was obvious that they were an oversized impersonal bank. Part of the package of...

Pros: NONE
Cons: 15 words are not enough!

Chase Manhattan Mortgage Corp. took over my loan after I refinanced my house earlier this year. (they bought the loan from a smaller company I had gone through, so I didn't have any say in the matter). About 2 months ago they sent me a letter telling me...

Pros: none
Cons: awful service and phony fees

From the first day that I opened a Chase banking account and up until this very day, I’ve had a less than desirable experience with this bank. I guess the first thing about this bank that irritates me was when I went to open my checking account. I was...

Pros: lots of locations
Cons: very high fees, no service

When I first moved to New York City, I didn't have much time to shop around for a good bank where I could open a checking account. I wanted a bank that was conveniently located near my office and my home, and found Chase was within one block of both, so...

Pros: Many branches/ATMs around my area.
Cons: Horrible customer service, rude and incompetent representatives, long lines, online banking website is messy

Chase Bank here in New York has a big presence and that should be to the company's advantage. I however found that it is to Chase's disadvantage because of poor customer service all across the board. On many occasions, while waiting on the line at ...

Pros: Good online banking.
Cons: Evil, evil, EVIL customer service. Avoid at all costs.

I was with Chase bank for four years. I opened my account when it was Texas Commerce Bank, and Chase bought it out about a year and a half ago. I loved my bank, even though there wasn't a nearby ATM when I moved. The online banking was cool, and the...