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  • Countrywide doesnt help the needed ones

    Sep 30, 2009 by
    Rated a Helpful Review
    Pros: Bank of America has many branches
    Cons: Not keeping their words, “The Sooner You Call, The Sooner We Can Help”

    Summary: I tried to request for load modification due to financial hardship. I requested it since May 2009. Since then, I kept following up and supplied all paperworks as requested. On Sep 2009, one of the agent, Sasha told me that I need to make a ... read more

  • No Communication

    May 11, 2009 by
    Rated a Helpful Review
    Pros: Got my bill stub very early
    Cons: No customer service
    Poor website
    Higher interest rates

    Summary: Me and my wife purchased our first home three years ago, and was referred to countrywide through our realtor. We have always made higher payments than our minimum and always on time. We had no problems until we tried to refianance. We received numerous ... read more

  • Enough with the junk mail!!!

    Feb 27, 2009 by
    Rated a Very Helpful Review
    Pros: They do an adequate job of loan servicing
    Cons: Too much junk mail, annoying phone solicitations

    Summary: After getting my mortgage through a local bank, my loan was sold soon after and Countrywide became the servicer of my loan.  I did not chose to work with Countrywide, I got stuck with working with them.As a servicer, they did a competent ... read more

  • Terrible Customer Service

    Feb 17, 2009 by
    Rated a Helpful Review
    Pros: none
    Cons: lack of concern, communication skills of cavemen

    Summary: I was attempting to refi down to a lower rate, 4.7, but I still had a small 2nd lean with Countrywide.  We sent them the subjugation papers 10 days before my rate expired.  All the paperwork was in, went to closing, everything was done except ... read more

  • countrywide rude rude rude, untruthful,

    Dec 30, 2008 by
    Rated a Helpful Review
    Pros: no pros on this situation!
    Cons: countrywide bunch of cons.

    Summary: a month ago i called countrywide to make a payment on the account, since the option was not available on the internet like i'm used to paying. I provided the representative with the new routing number and account number that i'm currently using which ... read more

  • Nightmare

    Sep 12, 2008 by
    Rated a Very Helpful Review
    Pros: Salesperson on the phone was pleasant.

    Changed rules, incompetant employees,breech of our personal information, long list!

    Summary: We will never use Countrywide again and based on our experiences we will never refer them to others. We had previous loans with Countrywide which went well so we decided to use them again as a temporary source of funds through a HELOC. When we began ... read more

  • Trouble from the start and it just keeps going!

    Aug 6, 2008 by
    Rated a Helpful Review
    Pros: Good website for paying your mortgage online.
    Cons: Unorganized and poor loan servicing after the sale. No follow through.

    Summary: I had trouble from the start with Countrywide when the closing date for my mortgage was changed 3 times because of a disagreement over $70 in charges. When the closing finally happened it took 3 hours and I left the office still not sure it was a ... read more

  • Countrywide wouldn't give me information about rates, fees, or PMI

    Mar 20, 2008 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Cagey, unhelpful, rude.

    Summary: I called Countrywide while I was shopping around for a refinance. I had only a 10-minute conversation with them, but it was more than enough to cross Countrywide off my list. The loan consultant wouldn't give me information about their "rates and ... read more

  • Countrywide worked well with our builder.

    Mar 3, 2008 by
    Rated a Very Helpful Review
    Pros: Smooth closing
    Cons: Will likely sell your mortgage.

    Summary: We have used Countrywide two times. The first time they immediately sold our loan so we were very unhappy. The transaction between the banks was a nightmare. Recently, we used them again and had a surprisingly wonderful experience and according to the ... read more

  • They've always been there to help us.

    Feb 28, 2008 by
    Rated a Very Helpful Review
    Pros: Friendly, helpful customer service, great website.
    Cons: Making you pay with certified funds if you're on a repayment plan.

    Summary: I want to start this review by saying I was very surprised to read some of the negative reviews about Countrywide here on epinions. I have nothing but good things to say about them. My husband and I purchased our home 5 years ago. Countrywide was ... read more

  • Countrywide: How Exciting Can a Mortgage Review Really Be?

    Dec 16, 2007 by
    Rated a Very Helpful Review
    Pros: Online account management.
    Cons: Duplicative and repetitive mailings to existing customers.

    Summary: One of the last things that you want to have to deal with while going through the process of buying a home is trying to figure out which lender to use. For the simplicity if the mortgage process, we decided that it would be best to find a local mortgage ... read more

  • Harassing telephone calls from Countrywide

    Nov 26, 2007 by
    Rated a Helpful Review
    Pros: Great website
    Cons: Harassing telephone calls; Tons of telemarketing and junk mail

    Summary: We have had three mortgages with CW since 2002. Our first mortgage on our previous house and a first and second mortgage on our current house. Overall I used to be pretty happy with them. However, in the last 6 months, we have been receiving HARASSING ... read more

  • Countrywide is NOT on your side

    Nov 17, 2007 by
    Rated a Helpful Review
    Pros: cannot think of single one
    Cons: They are heartless CONS and should be avoided at all costs.

    Summary: What a joke. This outfit advertises they are "on your side" but that is probably when everything is rosy and the sun is shining and all is well in the world. However, when you really need them, they'd would rather pull the rug out from under you and ... read more

  • Horrible

    Nov 16, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Un experienced staff/no customer service skills.

    Summary: This has been the worst experience I have ever had closing on a loan. This is my 4th time closing, I feel like I was very misinformed from the beginning. I signed all my documents and returned any information they requested very quickly thinking this ... read more

  • Countrywide 'Never again'

    Jul 23, 2007 by
    Rated a Helpful Review
    Pros: Dont have any at all!
    Cons: Lies, no responses.

    Summary: In May 2007 I wanted to get a pre-approval for a new home. Countrywide told me that I would have to bring my credit score up by 20 points and in order to do this I would have to re-finance my existing loan and pay down some bills. Well, they did ... read more

  • Countrywide Home Equity Loan - You Might Want To Look Elsewhere

    Jul 19, 2007 by
    Rated a Very Helpful Review
    Pros: Pleasant employees; offered us the loan we wanted.
    Cons: Employees too quick to try to close when paperwork was not ready.

    Summary: My husband and I recently decided that it would be in our best financial interest to consolidate some of our debt, possibly with a home equity loan or line of credit. One evening we decided to visit and fill out the application for a ... read more

  • High Fees and Interest Rates

    Jul 13, 2007 by
    Rated a Very Helpful Review
    Pros: None. highest fees, closing costs and interest rates in the industry...
    Cons: Excessive costs and rates make them more expensive than the maffia.

    Summary: Countrywide cannot compete with smaller lenders that choose to spend their revenue on things other than advertising. How does countrywide pay for all those commericals you see every day on TV? Your closing costs and fees, which are the highest in the ... read more

  • Feed my family. NOW.

    Jul 9, 2007 by
    Rated a Helpful Review
    Pros: Average service as long as there is no personal interaction.
    Cons: Aggressive sales pressure with seriously questionable tactics (guilt, for one) and consumer communications.

    Summary: I was in the process of refinancing a house using an ARM product from Countrywide, which holds the current ARM on the property, when I decided also to investigate rates and terms for 30-year fixed mortgages. I called the broker the afternoon I was ... read more

  • Country

    Jan 12, 2007 by
    Rated a Very Helpful Review
    Pros: none
    Cons: deceptive, liars,

    Summary: In August, 2006 I refinanced my home. My husband was ill and I needed to complete some work around the house so I needed the money. I went on line to one of the places where mortgage companies supposedly fight for your business. Of course I had at least ... read more

  • Stay away from Countrywide Loans

    Dec 12, 2006 by
    Rated a Helpful Review
    Pros: none
    Cons: agents are liars

    Summary: I have yet another terrible experience to relate with Countrywide. I recently used them for my home loan b/c they had a relationship with my real estate broker (The Group in Fort Collins, whom I also fault for recommending the Countrywide agent to us). ... read more

  • Countrywide -You get what you pay for

    Aug 31, 2006 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Rates, Fees and Service.

    Summary: I don’t know why, but I fell for Countrywide's TV ads and contacted them for my refinance. After coughing up $290 for application and $50 for credit report fee plus another fee for appraisal on the phone while my application was being taken I was ... read more

  • Take From Me, A Licensed Mortgage Broker

    Aug 15, 2006 by
    Rated a Very Helpful Review
    Pros: Good Website
    Cons: Cons?? Yep, thats Countrywide.

    Summary: As a Mortgage Broker of 25 years, I've seen a lot of folks who have gotten ripped off by shaky lenders but this one takes the cake. I was helping a couple refinance their home which had a current mortgage with Countrywide. In December, Countrywide took ... read more

  • Great use of technology, too bad their human component doesn't match up

    Jul 28, 2006 by
    Rated a Very Helpful Review
    Pros: Superb website, terrific payment options and detail available on the web.
    Cons: No one in their service department seems to have higher than a 5th-grade education.

    Summary: We originally got our mortgage through a different company, which then sold our mortgage to Countrywide. As soon as that transaction took place, we received literature from Countrywide fully explaining the entire situation, (which is a very common ... read more

  • WORST customer service from bottom to top

    Jun 27, 2006 by
    Rated a Very Helpful Review
    Pros: None, after over 10 calls into them
    Cons: Poor customer service, Unreliable, Unknowledgeable staff

    Summary: My mortgage recently got transferred to them and it's been a nightmare since. I sent a cheque including both my regular payment plus a large prepayment on the 1st of the month. I got a letter two weeks later letting me know my mortgage had been ... read more

  • Would not recommend Countrywide.

    Mar 30, 2006 by
    Rated a Very Helpful Review
    Pros: When you actually talked to a person, they were polite and friendly.
    Cons: Zero CS followup, Inexperienced personnel, Disorganized accounting dept.

    Summary: If you are looking to get a home mortgage, home equity line of credit loan, or any other loan, don't go to Countrywide unless you are ready, and have the time, for straightening out their repeated screwups. We recently applied for a home equity loan ... read more

  • Like dealing with used car salesmen

    Dec 29, 2005 by
    Rated a Very Helpful Review
    Pros: none that I can think of ...unless you like to deal with used car salesmen.
    Cons: i think "used car salesman" seems to cover it all

    Summary: I have had nothing but aggravation lately dealing with Countrywide Home Loans. I was a year into my mortgage with them and they called me to say that they would be interested in looking at my files and see if they could offer me a better product after ... read more

  • Why I'll never do business with Countrywide - You be the judge

    Nov 4, 2005 by
    Rated a Very Helpful Review
    Pros: Haven't seen any yet.
    Cons: Stay away from them. They'll buy up your loan, and you'll regret it.

    Summary: I received a call from an alleged Countrywide mortgage rep late last night at about 8:30pm regarding my home equity line of credit (HELOC) loan. Her foreign overseas accent was so thick I could barely understand her, accompanied by the drowning noise of ... read more

  • Please Don't Sell My Loan!

    Jul 31, 2005 by
    Rated a Very Helpful Review
    Pros: Good communication on Countrywide's part.
    Cons: Unsure if phone hours on statement are accurate.

    Summary: My late husband and I purchased a home about 30 years ago. It started out locally and was quickly sold several times over. It finally was located in New York, about 1500 miles away. I'd call with questions and problems on my lunch hour, after coming ... read more

  • HORRIBLE customer service!

    Jul 9, 2005 by
    Rated a Helpful Review
    Pros: Nothing at all!

    Summary: We are in the process of refinancing our home. We've filled out the online application and the next day was contacted by a loan specialist. We went over the terms of the loan and any debt we wanted paid off through the refinance. He was to contact us ... read more

  • Terrible service

    Mar 11, 2005 by
    Rated a Helpful Review
    Pros: Friendly selling agent
    Cons: Many, confusing closing, messy paperwork, terrible service, screwed up statements, terrible communication

    Summary: Just off the phone with my friendly Countrywide phone rep. THe person who sold me the mortgage on our second home is nice enough, and has tried at times, but in general, the service at this group is terrible. I have had one problem after another. ... read more

  • Rude Service, Unwilling to Listen

    Jan 1, 2005 by
    Rated a Very Helpful Review
    Pros: I guess decent rates???
    Cons: Rude Service, Not helpful during identity theft

    Summary: I will start by saying that I will NEVER use Countrywide again when financing anything. My negative experience began when my wife's identity was "stolen" and fraudulent activity took place against our bank accounts. This was due in no part to any fault ... read more

  • Made buying process easy & painless for Veterans!

    Nov 24, 2004 by
    Rated a Very Helpful Review
    Pros: Extremely understanding company that helps all types of credit customers and Veterans
    Cons: TOO MUCH PAPER wasted!

    Summary: First, let me preface this by saying that our credit is less than perfect; what some may call "marginal" at best. What we did as new creditors has left a mark on our combined credit reports that has been difficult to overcome. I like to call it the ... read more

  • Problems Galore!

    Feb 24, 2004 by
    Rated a Very Helpful Review
    Pros: Nothing. None. Nada. Nichts. Rien. Zip. Zilch.
    Cons: Greedy. Unreasonable. Untrustworthy. Impersonal. Uncaring. Inefficient. Fallible. Whatever you do, DON'T MAKE A MISTAKE!

    Summary: Once, just once, I mailed the payment without a stamp. It set a chain of events in motion that pointed out how ignorant, intolerant and greedy Countrywide is. Had been a Countrywide customer for four or five years, paid regularly, NEVER incurred a late ... read more

  • Never Ever Again.

    Aug 20, 2003 by
    Rated a Helpful Review
    Pros: Good Customer Service As long as you keep your loan.
    Cons: rude customer service. unacceptable behavior.

    Summary: When i bought the house they offered me the best rates i could find, their loan officer was very sweet and helpful. Also they had minimum paper work which i really appreciated. When i sold it they gave me the worst headache. It started when i got th ... read more

  • Mostly trouble

    Jul 15, 2003 by
    Rated a Very Helpful Review
    Pros: Large company, easy to get a hold of a customer support rep.
    Cons: Poor records, do not follow through on their promises, 2-3 days to receive a fax.

    Summary: Our 2nd mortgage was sold to Countrywide, and immediately we started having problems with payments p ... read more

  • Wouldn't use them again

    Jul 7, 2003 by
    Rated a Helpful Review
    Pros: Easy to contact.
    Cons: No good about getting back to you.

    Summary: They have recently been lax in sending out statements. Also I got a home equity line of credit and ... read more

  • Try to leave them and the problems start!

    Jun 20, 2003 by
    Rated a Very Helpful Review
    Pros: Great customer service as long as you wish to keep your mortgage with them.
    Cons: Don't try to move loan elsewhere.

    Summary: We have been with Countrywide since 1997 and have been very happy with their services. We have refi ... read more

  • Countrywide Sucks! Loosers!

    Jun 3, 2003 by
    Rated a Very Helpful Review
    Pros: Can't think of any
    Cons: Everything!!!

    Summary: Well, let's see.... we applied for a refinance on April 15th.... promised loan would close 1 st week in May...didn't even get to sign papers until May 25th!! (kept getting the run around). We signed papers on the 25th and we await our 3 day grace ... read more


    Feb 13, 2003 by
    Rated a Helpful Review
    Pros: None
    Cons: Lack of customer service and does not live up to their word!

    Summary: For 3 months now, we have been trying to refinance and pull out some equity in our home. They were very eager to get the loan application, got them all the required documents in December, 02 but after that they dropped the ball. Our loan servicer ... read more

  • Poor Customer Service

    Dec 5, 2002 by
    Rated a Helpful Review
    Pros: Ok rates, were willing to finance a manufactured home
    Cons: Worst customer service I have ever encountered in my life

    Summary: Unfortunately I ran into problems with Countrywide when I tried to make two payments by check that equaled the total monthly payment. The funds weren't applied, or were applied incorrectly and I was charged late fees. It took several months of ... read more

  • Never Again

    Nov 8, 2002 by
    Rated a Very Helpful Review
    Pros: Nice website
    Cons: Poor customer service and incompetent "Loan Consultants"

    Summary: Countrywide bought our original loan about a month after we purchased our house. No big deal, we knew it was probably going to get sold off and Countrywide had a decent website. Few months go by and rates drop like a rock and refinancing is ... read more

  • The Loan that Didn't

    Oct 26, 2002 by
    Rated a Helpful Review
    Pros: Nice at first
    Cons: Don't deliver, false promises, misleading statements.

    Summary: I went to Countrywide because of a recommendation. The girl was very nice to deal with but follow up on the loan was poor and my concerns that I made clear to the rep. were not realized. Three weeks went by and all of the paperwork was done but someone ... read more

  • Countrywide- should be called CON-trywide Mortgage

    Jan 27, 2002 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Many

    Summary: Unfortunately, Countrywide Mortgage bought out my mortgage from another company only 2 months after we bought our home. I did not really know anything about being a home owner, but upon inquiry as to why this company now held my mortgage, I was told ... read more

  • I have had to learn to live w/ them.

    Jan 25, 2002 by
    Rated a Very Helpful Review
    Pros: PayPlan26 cuts 7 years off a 30 yr. note
    Cons: PayPlan26 holds your biweekly payment for 2 wks before applying it against your interest.

    Summary: I just refinanced. The last transactions I have had with them, was when they gave me the option of paying the shortages to my escrow account, or of allowing them to charge me extra to make up the difference. I opted to pay the shortage. They took ... read more

  • Countrywide makes mortgage payments convenient, but don't e-mail them for service

    Jan 5, 2002 by
    Rated a Very Helpful Review
    Pros: Excellent online services and web site
    Cons: Human customer service can be a nightmare

    Summary: Approximately one year ago, I bought my first home. I worked with my credit union and Quicken Loans as brokers. Many Countrywide reviews point out their rates are higher than the lowest market rates, but their rates were just as low in my case. ... read more

  • Countrywide Thugs

    Oct 29, 2001 by
    Rated a Helpful Review
    Pros: Not entirely sure.
    Cons: None really. Except for my warning to others.

    Summary: Although I have been generally satisfied with Countrywide Home Loans my problem with them is that they started calling me during my payment grace period asking me when I planned to mail my payment. They called it a "courtesy call". ... read more

  • Countrywide Home Loan SUCKS!

    Jun 26, 2001 by
    Rated a Very Helpful Review
    Pros: The BIG ZERO!!!!!!!!
    Cons: Company still doing bad business as usual.

    Summary: I would like to let the world know that my mortgage company, whom I did not chose to be my lender, lacks credibility and common sense. Furthermore, they are sloppy, lazy and they conducted themselves in a very unprofessional manner in the ... read more

  • We can get our dream home FINALLY

    Jun 26, 2001 by
    Rated a Helpful Review
    Pros: Wonderfully helpful and friendly
    Cons: Haven't run into any yet

    Summary: Let me start by saying I bought a home years ago during my first marriage with no problems so this experience has been life altering. My fiance and I decided to buy a home. We were tired of paying rent with nothing to show for it. We found a home in a ... read more

  • Always want us to get a line of credit..

    Apr 13, 2001 by
    Rated a Very Helpful Review
    Pros: Long rate lock programs, get a statement mailed every month
    Cons: Always want to give us a line of credit!

    Summary: My husband and I had our house built a couple of years ago and had a hard time choosing a mortgage lender. We have good credit and many different lenders were after us. Our problem was that none of them would guarantee the rate we would get at closing ... read more

  • A Services list that's Countrywide!

    Apr 13, 2001 by
    Rated a Very Helpful Review
    Pros: Ease of web site, Full spectrum of services offered
    Cons: None visible to me

    Summary: With their full spectrum of services, easy to use web site and fantastic customer service, there's many reasons to check out Countrywide for your next mortgage. They are a Direct Lender who can offer you everything you need in a home loan company. ... read more

  • If Not For COUNTRYWIDE...

    Mar 12, 2001 by
    Rated a Very Helpful Review
    Pros: Honest, dependable, quick response time, and a truly amazing company.
    Cons: NOT ONE!

    Summary: Let me tell you a little bit about COUNTRYWIDE, and the lady who "got my phone call one afternoon". My husband and I had to move to a larger home, along with our 3 small children. We did not want to RENT AGAIN, BUT our "credit history" had quite a few ... read more

  • Countrywide is the mortgage company for us

    Jan 23, 2001 by
    Rated a Very Helpful Review
    Pros: great rates
    Cons: none, that I've seen

    Summary: When my husband and I went to buy our first house we really didn't know where to start, we found a local mortgage company to go through because they offered VA loans. Our loan was approved and we bought our house. We made the first payment to this ... read more

  • you get what you pay for

    Jan 22, 2001 by
    Rated a Very Helpful Review
    Pros: customer service, easy account access, quick approvals
    Cons: not the best rates

    Summary: If you're in the market for a home loan, Countrywide would be a good place to start looking. Friendly customer service, rapid response time are the first to qualities you will be happy to encounter. As a first time home-buyer, I was quickly put at ease ... read more

  • Countrywide discriminates against disabled

    Oct 28, 2000 by
    Rated a Helpful Review
    Pros: none
    Cons: discriminates against disabled

    Summary: Countrywide Mortgage actively engages in discrimination against the disabled with regard to Fannie Mae loan programs. This writer was recently denied access to a program proffered by fannie mae for the disabled eventhough the folks at fannie mae ... read more


    Oct 18, 2000 by
    Rated a Very Helpful Review
    Pros: great service
    Cons: initial confusion in navigation of website

    Summary: My Real Estate agent recommended using Countrywide for my mortgage company. I trust my Real Estate Agent and felt quite comfortable in his recommending Countrywide. Upon contacting Countrywide I was put in touch with a mortgage specialist ... read more

  • Mortgages made EASY

    Aug 18, 2000 by
    Rated a Very Helpful Review
    Pros: Nationwide, and here to stay!
    Cons: Very aggressive market, rates could be lower elsewhere

    Summary: My wife is a mortgage processor for subsidiary of Synovus Mortgage (and competition to Countrywide). Needless to say, she is very familiar with the ins and outs of the mortgage process. We were very fortunate to have her knowledge on our side when we ... read more

  • apply at your own risk

    Aug 13, 2000 by
    Rated a Helpful Review
    Pros: Personal service during application process
    Cons: Lack of same service long term

    Summary: Four years ago when looking for a mortgage company, I was looking for a company that would treat me like a person, not just another number. CountryWide is advertised as just that. The person you deal with approves your mortgage, no middleman. It ... read more

  • As good as it gets

    Aug 11, 2000 by
    Rated a Very Helpful Review
    Pros: Clear, comprehensive statements
    Cons: Sent lots of unsolicited mail

    Summary: Prior to my current mortgage, I had a five-year balloon note at 6.5% which I got through a mortgage broker. After a few months, Countrywide bought the note and held it until it became due early in 1998. During that time, our relationship with ... read more

  • What a mess!!

    Jul 10, 2000 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor service after signing on the doted line

    Summary: I refinanced my home with Countrywide home loans about 2 years ago and wouldn't do it again if my life depended on it. The initial phase was a breeze, but after that you can give up. I attempted to send the first two payments to ... read more

  • It's G-R-E-A-T!

    May 15, 2000 by
    Rated a Helpful Review

    Summary: Both times that I have called and spoken to folks at Countrywide, they are very friendly and helpful. Unfortunately, a local bank has always been capable of being more helpful by providing good service and more importantly a lower rate. I will share my ... read more

  • First and Home Equity with Countrywide

    Apr 23, 2000 by
    Rated a Helpful Review
    Pros: Ease of Application, Interest Rates, Web Site access
    Cons: none

    Summary: Two years ago, I received a mailing that suggested that I look into refinancing my home with country-wide. I had a First with Atlantic Mortgage and a second with my Credit Union. I responded to the add and within days I received a package to complete for ... read more

  • The Comfort of Countrywide.

    Apr 22, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent customer service.
    Cons: They have phone sales calls.

    Summary: I have been a customer of Countrywide Home Loans for several years now and have always felt very comfortable with the quality of service I receive. In a time when customer service seems to be faltering in many companies, I have never had a ... read more

  • Extended credit & our address

    Apr 19, 2000 by
    Rated a Very Helpful Review
    Pros: Helps those with past credit problems
    Cons: Loads of mail from other "Loaning Institutions"

    Summary: Our credit was on the road to repair, and we feared that we would not be able to obtain a mortgage loan due to late payments up to four years previous to the application date. Countrywide was highly recommended to us by our Realtor when purchasing our ... read more

  • Good Service but Not the Lowest Rates

    Mar 29, 2000 by
    Rated a Very Helpful Review
    Pros: Good service and rates
    Cons: Can't always provide the best rates

    Summary: A while back when I purchased my house and again more recently when I looked at purchasing a beach house, I called Countrywide. I called a specific representative known by my real estate agent. Some would say that in itself was crazy, but with the added ... read more

  • Countrywide (madison, tn

    Mar 9, 2000 by
    Rated a Very Helpful Review
    Pros: none
    Cons: see above

    Summary: My ex and I purchased a house through countrywide 3 years ago. It took them forever to get the financing done. Then last June (99) I bought my ex out and financed through countrywide again. I went to closing and paid all the closing costs, and signed all ... read more

  • Easy Home Mortgage

    Feb 24, 2000 by
    Rated a Very Helpful Review
    Pros: fast approval, internet access
    Cons: too much junk mail

    Summary: We selected Countrywide Home Loans through the advice of our real estate agents. They highly recommended this company and gave us the name and telephone number of a loan officer we could contact. The next day I called and spoke with the loan ... read more

  • Twice before, Never again

    Dec 29, 1999 by
    Rated a Very Helpful Review
    Pros: Some loan agents are very helpful; good website for tracking loan balances and payments
    Cons: Fund misappropriations, inaccurate statements, computer glitches, loan shopping

    Summary: I recently moved and found myself searching for a mortgage. My prior mortgage and second were with Countrywide. I found my initial experience with Countrywide to be very beneficial and the broker assigned to our loan was helpful for our situation. ... read more

  • FHA 203K's

    Dec 23, 1999 by
    Rated a Very Helpful Review
    Pros: Great Customer Service, Keep Mortgage in-house.
    Cons: Local office sometimes disorganized

    Summary: This is my 5th mortgage and probably the 8th or 9th mortgage company I've dealt with. The difference in numbers is due to the fact that most mortgage companies seem to be in the business of making a loan and then selling it off to the highest bidder. ... read more

  • I was sold

    Dec 21, 1999 by
    Rated a Helpful Review
    Pros: Interest didn't change
    Cons: Need more info before transaction

    Summary: To my surprise one day in the mail I received a letter from Countrywide Mortgage. They informed me that they were now my new Mortgage Company on my two apartment buildings. In the letter they explained that nothing would change and my payment would not ... read more

  • Poor customer service

    Dec 20, 1999 by
    Rated a Helpful Review
    Pros: Local office make it easy to drop off payments.
    Cons: Personnel have a poor attitude.

    Summary: Countrywide offers local offices to enable its customers to drop off mortgage payments. However, getting a receipt for these payments is difficult at best. I began requesting a receipt for my payment after being charged a late fee although my payment ... read more

  • they like to send you ads

    Nov 7, 1999 by
    Rated a Very Helpful Review
    Pros: nice website with good functionality
    Cons: they spam you with their advertising :-(

    Summary: I have my mortgage running with Countrywide, but I actually used a broker. As a lender Countrywide is nice to work with * you can make payments online * you can make your payments deducted automatically (I chose that ... read more

  • Express Customer Reviews

  • Good Product

    May 14, 2013 by
    Rated Show
    Pros: I have my house and could not get it with several other banks!!
    Cons: None yet

    Summary: Got a great rate.  Closed on time.  I did not have too much hassle with paper work and etc.  It was my first time to get a mortgage so I do not have anything to compare it ... read more

  • the worst experience.

    Jan 18, 2011 by
    Rated Show
    Pros: None
    Cons: bad financial shape, zero customer service, bait and switch tactics.

    Summary: After coming to the decision to re-finance i chose Countrywide Mortage and started the process. They offered me a 6 1/4% 30yr fixed rate and asked me to deposit $350 to secure the rate whilst it was being processed. Which i did. The title, ... read more

  • Countrywide Mortgage Review

    Jun 5, 2009 by
    Rated Show
    Pros: I was able to finally get them to accept a deed in lieu of foreclosure.
    Cons: Very non-responsive.

    Summary: Extremely poor customer service.  Your wait times most often will exceed 10 minutes per transfer and then you have to go thru their debt collection department if you are trying to resolve anything.  Very non-responsive non-caring customer ... read more

  • Refinance trouble

    Jan 9, 2009 by
    Not rated yet
    Pros: Processed my payments correctly so far (no payments lost or not credited to my account)
    Cons: Bad phone system, bad customer service, greedy on refinance.

    Summary: I've had a 30 yr. fixed mortgage with them for 4 years, always paid on time, not trouble, they always credit my payment to the account.  But now I want to refinance.  I see that interest rates are 5.01% right now, so I fill out an ... read more

  • Invade privacy, confiscate funds

    Jul 8, 2008 by
    Rated Show
    Pros: None
    Cons: invasive, confiscatory

    Summary: On May 31, 2008, Countrywide notified me that they had renewed my certificate of deposit for 12 months. On July 7, I requested the balance of $16,500. Countrywide declined to provide the balance as of May 31 and deducted $250 from my own funds to close ... read more

  • I had a GREAT experience!

    Apr 23, 2008 by
    Rated Show
    Pros: Great communication, easily done over phone, someone sent to my house to close.
    Cons: None

    Summary: We just refinanced at the end of February. We were already financed with Countrywide, but with someone else for our Home Equity. We rolled everything together and paid off some other bills. We are in Maryland and dealt with Darnell. Everything was ... read more

  • Problems with Countrywide Workout Department

    Jan 24, 2008 by
    Rated Show
    Pros: Recognizable music while on hold.
    Cons: Misrepresentations, lack of courtesy, refusal to keep their word.

    Summary: We tried - unsuccessfully - to sell a piece of property that was sold to us at an inflated price and finally ended up dealing with the workout department at Countrywide. We can never get through directly to the person in charge of our account and ... read more

  • Countrywide is dishonest, deceptive, and misleading.. THINK TWICE!

    Nov 27, 2007 by
    Rated Show
    Pros: Can't think of any
    Cons: Dishonest, deceptive, misleading, and very, very pushy people!

    Summary: We applied for a loan with Countrywide and paid the $375 application fee with the assurance of one of their "loan experts" that we would be able to refinance our current home loan into a fixed rate without a problem. We gave them ALL the information ... read more

  • Too much junk mail

    Nov 21, 2007 by
    Rated Show
    Pros: none
    Cons: Junk mail!

    Summary: Why do they insist on mailing me junk every couple of weeks. I have returned the mail and asked to be removed from their list. Why do they think I would do business with them if they cannot respect my wishes. ... read more

  • Same complaint

    Oct 8, 2007 by
    Rated Show
    Pros: None.
    Cons: See above.

    Summary: It's one thing to be harassed if your payment is late, but it's quite an interesting, and extremely annoying, experience to be harassed when you're NOT late. I have never made a late payment, but Countrywide is an absolute nightmare. My payment is not ... read more

  • Weak Support, No Idea How To Keep Customers

    Aug 10, 2007 by
    Rated Show
    Pros: None.
    Cons: Rude customer care, poor money handling, tricky sales tactics

    Summary: Countrywide doesn't care about it's customers. It's that simple. I had a lot of money in an account at a good earning rate. WITHOUT ASKING they moved it all a few months later to a low-yield account. They didn't care that I was annoyed, showed not ... read more


    Jul 5, 2007 by
    Rated Show
    Pros: We may be able to recoup money in a lawsuit!
    Cons: The company is unwilling to accept responsibility for their dealings with unlicensed, unethical brokers.

    Summary: After being in the residential building business for several years, we decided to shop around for rates, etc. Very long story short, we were contacted by a mortgage broker who, as it turned out, was not licensed in our state, embezeled over $12,000 in ... read more

  • NEVER again mortgage mill

    Jul 5, 2007 by
    Not rated yet
    Pros: none
    Cons: RUDE un professional and treat you like an idiot......

    Summary: We had a particular dealing with the local mortgage brokers here in the Houston area. I will leave names out to be fair. First thing is first, we dont like being left in the dark and staring at the walls until closing day comes only to HOPE things ... read more

  • Unreliable Website

    Feb 12, 2007 by
    Rated Show
    Pros: No other problems
    Cons: Website doesn't seem to remember anything you tell it.

    Summary: I opened a new bank account and updated the info on Countrywide's website for autopay. I checked the day after it was due and they had tried my old account. I went to the website on Friday, updated bank again and scheduled a new payment ($6 fee). Checked ... read more


    Feb 9, 2007 by
    Not rated yet

    Summary: I SPEND OVER $36 000 PER YEAR GIVING THEM MY HARD EARNED MONEY IN THE FORM OF MORTGAGE PAYMENTS. i had one late fee due to a misunderstanding about my enrollment in the "automatic checking account deduction program." i tried to resolve this matter via ... read more

  • Customer 'service' harassment made me refinance

    Jan 6, 2007 by
    Rated Show
    Pros: Great web site
    Cons: Customer "Service" harassment run amok

    Summary: Countrywide's customer follow-up on my second home mortgage became exaggerated, harassing, and finally made me decide to refinance the loan just to get out of Countrywide's processing service. About 1 year ago, my second-home mortgage was sold to ... read more

  • Great experience

    Jun 23, 2006 by
    Rated Show
    Pros: Payments, escrow, and loan transfer all worked smoothly.
    Cons: None that I can recall.

    Summary: I had my mortgage serviced though Countrywide for 3 years and never had any problems. The website is very user-friendly and allows you to make extra payments, check loan balance, escrow status, etc. I was very happy, and only refinanced for a better ... read more

  • My countrywide experience

    Jun 4, 2006 by
    Rated Show
    Pros: none
    Cons: 2nd worst company I've ever dealt with. Lincoln Towing of Chicago is still #1.

    Summary: I'm a real estate investor in Seattle, and have had lots of mortgages and refinances. I use the same salesperson again and again. Recently she changed companies, and now one of the products that she offered was CountryWide. Unfortunately, I decided ... read more


    Jun 4, 2006 by
    Not rated yet


  • Terrible service re county/school tax payments

    Jan 14, 2006 by
    Rated Show
    Pros: Has a good website that allows you to access your account and confirm payments made.
    Cons: Useless telephone service, the staff have no clue and have no decision making powers.

    Summary: I sent my tax bill to Countrywide in accordance with their written instructions. Countrywide did not pay them. I telephoned them and I was told that I had to telephone Countrywide first, before mailing the bills, despite having a letter from them ... read more

  • Crappy Crappy Crappy customer service

    Nov 18, 2005 by
    Rated Show
    Pros: none that I know of.
    Cons: Crappy Crappy customer service

    Summary: Once they've got your money, forget it. the customer service is horrible. I was trying to get information about recasting our loan. There is ONE department who can give information on that. The first time I called, the lady refused to give ... read more

  • customer service?

    Sep 29, 2005 by
    Rated Show
    Pros: nice web site, user friendly
    Cons: ineffective,apparently uninformed service personnel and supervisors.motive in business is avarice, not profit.

    Summary: I spoke with three "customer service" clerks to solve a bogus fee (for "payoff demand statement") added to my mortgage payment.Since I didn't order it, I shouldn't pay it. Not according to Angela. Countrywide bills the customer when this request is made. ... read more

  • Countrywide lies and cheats

    Nov 24, 2004 by
    Rated Show
    Pros: none
    Cons: lies, cheats, baits and switches, and if that weren't enough, they're rude too

    Summary: If I could give 0 stars, I would. I have used various lenders in the past, but have never had an experience like the one I had getting a mortgage from Countrywide. They were rude, difficult, careless, mistake-prone, uninformed, and unethical. My friend ... read more

  • Do not trust anything you are told by Countrywide

    Nov 5, 2004 by
    Rated Show
    Pros: Can not think of a single, solitary one.
    Cons: Lying customer service reps who have no brains what so ever.

    Summary: I have 2 mortgages with Countrywide and they cannot handle even simple requests or processing of paperwork. The customer service agents have no idea what is going on, but they pretend to and will give you false information just to get you off of the ... read more

  • Go Elsewhere to ReFi

    Nov 16, 2003 by
    Rated Show
    Pros: maintained as an existing customer - but not worth it
    Cons: long wait time (6 months to refi), poor communication frequency, inaccurate information conveyed.

    Summary: Don't use Countrywide to refi an existing mortgage. Our experience as an existing Countrywide customer to refi: 6 months (!) - not kidding. I experienced poor communication (when communication occurred) with the Temecula, CA office and was very displea ... read more


    Nov 3, 2003 by
    Rated Show
    Pros: None -incompetent and dishonest
    Cons: worst customer service on the planet

    Summary: Countrywide has incorrectly credited my payments. I have not been credited for roughly $3000.00 in payments. I have called 4 times and written 3 letters and spent countless hours. Each time the countrywide representative goes through my entire payment ... read more

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