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- Express Reviews
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Nov 18 '05
Pros: none that I know of.
Cons: Crappy Crappy customer service
Summary: Once they've got your money, forget it. the customer service is horrible. I was trying to get information about recasting our loan. There is ONE department who can give information on that. The first time I called, the lady refused to give
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Sep 29 '05
Pros: nice web site, user friendly
Cons: ineffective,apparently uninformed service personnel and supervisors.motive in business is avarice, not profit.
Summary: I spoke with three "customer service" clerks to solve a bogus fee (for "payoff demand statement") added to my mortgage payment.Since I didn't order it, I shouldn't pay it. Not according to Angela. Countrywide bills the customer when this request is made.
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Nov 24 '04
Pros: none
Cons: lies, cheats, baits and switches, and if that weren't enough, they're rude too
Summary: If I could give 0 stars, I would. I have used various lenders in the past, but have never had an experience like the one I had getting a mortgage from Countrywide. They were rude, difficult, careless, mistake-prone, uninformed, and unethical. My friend
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Nov 05 '04
Pros: Can not think of a single, solitary one.
Cons: Lying customer service reps who have no brains what so ever.
Summary: I have 2 mortgages with Countrywide and they cannot handle even simple requests or processing of paperwork. The customer service agents have no idea what is going on, but they pretend to and will give you false information just to get you off of the
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Nov 16 '03
Pros: maintained as an existing customer - but not worth it
Cons: long wait time (6 months to refi), poor communication frequency, inaccurate information conveyed.
Summary: Don't use Countrywide to refi an existing mortgage. Our experience as an existing Countrywide customer to refi: 6 months (!) - not kidding. I experienced poor communication (when communication occurred) with the Temecula, CA office and was very displea
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Nov 03 '03
Pros: None -incompetent and dishonest
Cons: worst customer service on the planet
Summary: Countrywide has incorrectly credited my payments. I have not been credited for roughly $3000.00 in payments. I have called 4 times and written 3 letters and spent countless hours. Each time the countrywide representative goes through my entire payment
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