Pros: Helps those with past credit problems Cons: Loads of mail from other "Loaning Institutions"
Our credit was on the road to repair, and we feared that we would not be able to obtain a mortgage loan due to late payments up to four years previous to the application date. Countrywide was highly recommended to us by our Realtor when purchasing our...
Pros: Good communication on Countrywide's part. Cons: Unsure if phone hours on statement are accurate.
My late husband and I purchased a home about 30 years ago. It started out locally and was quickly sold several times over. It finally was located in New York, about 1500 miles away. I'd call with questions and problems on my lunch hour, after coming ...
Pros: Pleasant employees; offered us the loan we wanted. Cons: Employees too quick to try to close when paperwork was not ready.
My husband and I recently decided that it would be in our best financial interest to consolidate some of our debt, possibly with a home equity loan or line of credit. One evening we decided to visit www.lendingtree.com and fill out the application for a ...
Pros: Smooth closing Cons: Will likely sell your mortgage.
We have used Countrywide two times. The first time they immediately sold our loan so we were very unhappy. The transaction between the banks was a nightmare. Recently, we used them again and had a surprisingly wonderful experience and according to the ...
Pros: Extremely understanding company that helps all types of credit customers and Veterans Cons: TOO MUCH PAPER wasted!
First, let me preface this by saying that our credit is less than perfect; what some may call "marginal" at best. What we did as new creditors has left a mark on our combined credit reports that has been difficult to overcome. I like to call it the ...
Pros: Long rate lock programs, get a statement mailed every month Cons: Always want to give us a line of credit!
My husband and I had our house built a couple of years ago and had a hard time choosing a mortgage lender. We have good credit and many different lenders were after us. Our problem was that none of them would guarantee the rate we would get at closing...
Pros: Online account management. Cons: Duplicative and repetitive mailings to existing customers.
One of the last things that you want to have to deal with while going through the process of buying a home is trying to figure out which lender to use. For the simplicity if the mortgage process, we decided that it would be best to find a local mortgage ...
Pros: Superb website, terrific payment options and detail available on the web. Cons: No one in their service department seems to have higher than a 5th-grade education.
We originally got our mortgage through a different company, which then sold our mortgage to Countrywide. As soon as that transaction took place, we received literature from Countrywide fully explaining the entire situation, (which is a very common ...
Pros: Haven't seen any yet. Cons: Stay away from them. They'll buy up your loan, and you'll regret it.
I received a call from an alleged Countrywide mortgage rep late last night at about 8:30pm regarding my home equity line of credit (HELOC) loan. Her foreign overseas accent was so thick I could barely understand her, accompanied by the drowning noise of ...
Pros: Good service and rates Cons: Can't always provide the best rates
A while back when I purchased my house and again more recently when I looked at purchasing a beach house, I called Countrywide. I called a specific representative known by my real estate agent. Some would say that in itself was crazy, but with the added...
Pros: Ease of web site, Full spectrum of services offered Cons: None visible to me
With their full spectrum of services, easy to use web site and fantastic customer service, there's many reasons to check out Countrywide for your next mortgage. They are a Direct Lender who can offer you everything you need in a home loan company.
...
Pros: Nothing. None. Nada. Nichts. Rien. Zip. Zilch. Cons: Greedy. Unreasonable. Untrustworthy. Impersonal. Uncaring. Inefficient. Fallible.
Whatever you do, DON'T MAKE A MISTAKE!
Once, just once, I mailed the payment without a stamp. It set a chain of events in motion that pointed out how ignorant, intolerant and greedy Countrywide is. Had been a Countrywide customer for four or five years, paid regularly, NEVER incurred a late ...
When my husband and I went to buy our first house we really didn't know where to start, we found a local mortgage company to go through because they offered VA loans. Our loan was approved and we bought our house. We made the first payment to this...
Pros: Excellent online services and web site Cons: Human customer service can be a nightmare
Approximately one year ago, I bought my first home. I worked with my credit union and Quicken Loans as brokers. Many Countrywide reviews point out their rates are higher than the lowest market rates, but their rates were just as low in my case.
...
Unfortunately, Countrywide Mortgage bought out my mortgage from another company only 2 months after we bought our home. I did not really know anything about being a home owner, but upon inquiry as to why this company now held my mortgage, I was told...
Pros: fast approval, internet access Cons: too much junk mail
We selected Countrywide Home Loans through the advice of our real estate agents. They highly recommended this company and gave us the name and telephone number of a loan officer we could contact.
Pros: Great Customer Service, Keep Mortgage in-house. Cons: Local office sometimes disorganized
This is my 5th mortgage and probably the 8th or 9th mortgage company I've dealt with. The difference in numbers is due to the fact that most mortgage companies seem to be in the business of making a loan and then selling it off to the highest bidder....
Pros: customer service, easy account access, quick approvals Cons: not the best rates
If you're in the market for a home loan, Countrywide would be a good place to start looking. Friendly customer service, rapid response time are the first to qualities you will be happy to encounter. As a first time home-buyer, I was quickly put at ease...
Pros: Nice website Cons: Poor customer service and incompetent "Loan Consultants"
Countrywide bought our original loan about a month after we purchased our house. No big deal, we knew it was probably going to get sold off and Countrywide had a decent website.
Few months go by and rates drop like a rock and refinancing is...
Pros: Good Website Cons: Cons?? Yep, thats Countrywide.
As a Mortgage Broker of 25 years, I've seen a lot of folks who have gotten ripped off by shaky lenders but this one takes the cake. I was helping a couple refinance their home which had a current mortgage with Countrywide. In December, Countrywide took ...
Pros: Salesperson on the phone was pleasant. Cons:
Changed rules, incompetant employees,breech of our personal information, long list!
We will never use Countrywide again and based on our experiences we will never refer them to others. We had previous loans with Countrywide which went well so we decided to use them again as a temporary source of funds through a HELOC. When we began ...
I called Countrywide while I was shopping around for a refinance. I had only a 10-minute conversation with them, but it was more than enough to cross Countrywide off my list. The loan consultant wouldn't give me information about their "rates and ...
Pros: none that I can think of ...unless you like to deal with used car salesmen. Cons: i think "used car salesman" seems to cover it all
I have had nothing but aggravation lately dealing with Countrywide Home Loans. I was a year into my mortgage with them and they called me to say that they would be interested in looking at my files and see if they could offer me a better product after ...
Pros: When you actually talked to a person, they were polite and friendly. Cons: Zero CS followup, Inexperienced personnel, Disorganized accounting dept.
If you are looking to get a home mortgage, home equity line of credit loan, or any other loan, don't go to Countrywide unless you are ready, and have the time, for straightening out their repeated screwups. We recently applied for a home equity loan ...
Pros: Friendly, helpful customer service, great website. Cons: Making you pay with certified funds if you're on a repayment plan.
I want to start this review by saying I was very surprised to read some of the negative reviews about Countrywide here on epinions. I have nothing but good things to say about them. My husband and I purchased our home 5 years ago. Countrywide was ...
I don’t know why, but I fell for Countrywide's TV ads and contacted them for my refinance. After coughing up $290 for application and $50 for credit report fee plus another fee for appraisal on the phone while my application was being taken I was ...
Pros: Clear, comprehensive statements Cons: Sent lots of unsolicited mail
Prior to my current mortgage, I had a five-year balloon note at 6.5% which I got through a mortgage broker. After a few months, Countrywide bought the note and held it until it became due early in 1998.
Pros: The BIG ZERO!!!!!!!! Cons: Company still doing bad business as usual.
I would like to let the world know that my mortgage company, whom I did not chose to be my lender, lacks credibility and common sense. Furthermore, they are sloppy, lazy and they conducted themselves in a very unprofessional manner in the...
Pros: I guess decent rates??? Cons: Rude Service, Not helpful during identity theft
I will start by saying that I will NEVER use Countrywide again when financing anything. My negative experience began when my wife's identity was "stolen" and fraudulent activity took place against our bank accounts. This was due in no part to any fault ...
Pros: PayPlan26 cuts 7 years off a 30 yr. note Cons: PayPlan26 holds your biweekly payment for 2 wks before applying it against your interest.
I just refinanced.
The last transactions I have had with them, was when they gave me the option of paying the shortages to my escrow account, or of allowing them to charge me extra to make up the difference. I opted to pay the shortage. They took...
Pros: They do an adequate job of loan servicing Cons: Too much junk mail, annoying phone solicitations
After getting my mortgage through a local bank, my loan was sold soon after and Countrywide became the servicer of my loan. I did not chose to work with Countrywide, I got stuck with working with them.As a servicer, they did a competent ...
Pros: Large company, easy to get a hold of a customer support rep. Cons: Poor records, do not follow through on their promises, 2-3 days to receive a fax.
Our 2nd mortgage was sold to Countrywide, and immediately we started having problems with payments p ...
Pros: Nationwide, and here to stay! Cons: Very aggressive market, rates could be lower elsewhere
My wife is a mortgage processor for subsidiary of Synovus Mortgage (and competition to Countrywide). Needless to say, she is very familiar with the ins and outs of the mortgage process. We were very fortunate to have her knowledge on our side when we...
Pros: great service Cons: initial confusion in navigation of website
My Real Estate agent recommended using Countrywide for my mortgage company. I trust my Real Estate Agent and felt quite comfortable in his recommending Countrywide.
Upon contacting Countrywide I was put in touch with a mortgage specialist...
In August, 2006 I refinanced my home. My husband was ill and I needed to complete some work around the house so I needed the money. I went on line to one of the places where mortgage companies supposedly fight for your business. Of course I had at least ...
Pros: Some loan agents are very helpful; good website for tracking loan balances and payments Cons: Fund misappropriations, inaccurate statements, computer glitches, loan shopping
I recently moved and found myself searching for a mortgage. My prior mortgage and second were with Countrywide. I found my initial experience with Countrywide to be very beneficial and the broker assigned to our loan was helpful for our situation....
Pros: None, after over 10 calls into them Cons: Poor customer service,
Unreliable, Unknowledgeable staff
My mortgage recently got transferred to them and it's been a nightmare since. I sent a cheque including both my regular payment plus a large prepayment on the 1st of the month. I got a letter two weeks later letting me know my mortgage had been ...
Well, let's see.... we applied for a refinance on April 15th.... promised loan would close 1 st week in May...didn't even get to sign papers until May 25th!! (kept getting the run around). We signed papers on the 25th and we await our 3 day grace...
Pros: None Cons: Poor service after signing on the doted line
I refinanced my home with Countrywide home loans about 2 years ago and wouldn't do it again if my life depended on it. The initial phase was a breeze, but after that you can give up.
Pros: Honest, dependable, quick response time, and a truly amazing company. Cons: NOT ONE!
Let me tell you a little bit about COUNTRYWIDE, and the lady who "got my phone call one afternoon". My husband and I had to move to a larger home, along with our 3 small children. We did not want to RENT AGAIN, BUT our "credit history" had quite a few...
Pros: None. highest fees, closing costs and interest rates in the industry... Cons: Excessive costs and rates make them more expensive than the maffia.
Countrywide cannot compete with smaller lenders that choose to spend their revenue on things other than advertising. How does countrywide pay for all those commericals you see every day on TV? Your closing costs and fees, which are the highest in the ...
My ex and I purchased a house through countrywide 3 years ago. It took them forever to get the financing done. Then last June (99) I bought my ex out and financed through countrywide again. I went to closing and paid all the closing costs, and signed all...
Pros: no pros on this situation! Cons: countrywide bunch of cons.
a month ago i called countrywide to make a payment on the account, since the option was not available on the internet like i'm used to paying. I provided the representative with the new routing number and account number that i'm currently using which ...
Pros: Good website for paying your mortgage online. Cons: Unorganized and poor loan servicing after the sale. No follow through.
I had trouble from the start with Countrywide when the closing date for my mortgage was changed 3 times because of a disagreement over $70 in charges. When the closing finally happened it took 3 hours and I left the office still not sure it was a ...
Pros: none Cons: lack of concern, communication skills of cavemen
I was attempting to refi down to a lower rate, 4.7, but I still had a small 2nd lean with Countrywide. We sent them the subjugation papers 10 days before my rate expired. All the paperwork was in, went to closing, everything was done except ...
Pros: Great website Cons: Harassing telephone calls; Tons of telemarketing and junk mail
We have had three mortgages with CW since 2002. Our first mortgage on our previous house and a first and second mortgage on our current house. Overall I used to be pretty happy with them. However, in the last 6 months, we have been receiving HARASSING ...
Pros: None Cons: Un experienced staff/no customer service skills.
This has been the worst experience I have ever had closing on a loan. This is my 4th time closing, I feel like I was very misinformed from the beginning. I signed all my documents and returned any information they requested very quickly thinking this ...
Pros: Got my bill stub very early Cons: No customer service Poor website Higher interest rates SLOW!!!
Me and my wife purchased our first home three years ago, and was referred to countrywide through our realtor. We have always made higher payments than our minimum and always on time. We had no problems until we tried to refianance. We received numerous ...
Pros: Dont have any at all! Cons: Lies, no responses.
In May 2007 I wanted to get a pre-approval for a new home. Countrywide told me that I would have to bring my credit score up by 20 points and in order to do this I would have to re-finance my existing loan and pay down some bills. Well, they did ...
Pros: Interest didn't change Cons: Need more info before transaction
To my surprise one day in the mail I received a letter from Countrywide Mortgage. They informed me that they were now my new Mortgage Company on my two apartment buildings. In the letter they explained that nothing would change and my payment would not...
Pros: cannot think of single one Cons: They are heartless CONS and should be avoided at all costs.
What a joke. This outfit advertises they are "on your side" but that is probably when everything is rosy and the sun is shining and all is well in the world. However, when you really need them, they'd would rather pull the rug out from under you and ...
Pros: Average service as long as there is no personal interaction. Cons: Aggressive sales pressure with seriously questionable tactics (guilt, for one) and consumer communications.
I was in the process of refinancing a house using an ARM product from Countrywide, which holds the current ARM on the property, when I decided also to investigate rates and terms for 30-year fixed mortgages. I called the broker the afternoon I was ...
Pros: Bank of America has many branches Cons: Not keeping their words, “The Sooner You Call, The Sooner We Can Help”
I tried to request for load modification due to financial hardship. I requested it since May 2009. Since then, I kept following up and supplied all paperworks as requested. On Sep 2009, one of the agent, Sasha told me that I need to make a ...
Pros: Good Customer Service As long as you keep your loan. Cons: rude customer service. unacceptable behavior.
When i bought the house they offered me the best rates i could find, their loan officer was very sweet and helpful. Also they had minimum paper work which i really appreciated. When i sold it they gave me the worst headache. It started when i got th ...
Pros: Local office make it easy to drop off payments. Cons: Personnel have a poor attitude.
Countrywide offers local offices to enable its customers to drop off mortgage payments. However, getting a receipt for these payments is difficult at best. I began requesting a receipt for my payment after being charged a late fee although my payment...
Both times that I have called and spoken to folks at Countrywide, they are very friendly and helpful. Unfortunately, a local bank has always been capable of being more helpful by providing good service and more importantly a lower rate. I will share my...
Pros: Not entirely sure. Cons: None really. Except for my warning to others.
Although I have been generally satisfied with Countrywide
Home Loans my problem with them is that they started
calling me during my payment grace period asking me when I
planned to mail my payment. They called it a "courtesy
call"....
Pros: Ease of Application, Interest Rates, Web Site access Cons: none
Two years ago, I received a mailing that suggested that I look into refinancing my home with country-wide. I had a First with Atlantic Mortgage and a second with my Credit Union. I responded to the add and within days I received a package to complete for...
Pros: Wonderfully helpful and friendly Cons: Haven't run into any yet
Let me start by saying I bought a home years ago during my first marriage with no problems so this experience has been life altering. My fiance and I decided to buy a home. We were tired of paying rent with nothing to show for it. We found a home in a...
I have yet another terrible experience to relate with Countrywide. I recently used them for my home loan b/c they had a relationship with my real estate broker (The Group in Fort Collins, whom I also fault for recommending the Countrywide agent to us). ...
Pros: Ok rates, were willing to finance a manufactured home Cons: Worst customer service I have ever encountered in my life
Unfortunately I ran into problems with Countrywide when I tried to make two payments by check that equaled the total monthly payment. The funds weren't applied, or were applied incorrectly and I was charged late fees. It took several months of ...
Pros: Friendly selling agent Cons: Many, confusing closing, messy paperwork, terrible service, screwed up statements, terrible communication
Just off the phone with my friendly Countrywide phone rep. THe person who sold me the mortgage on our second home is nice enough, and has tried at times, but in general, the service at this group is terrible. I have had one problem after another. ...
Countrywide Mortgage actively engages in discrimination against
the disabled with regard to Fannie Mae loan programs. This writer was recently denied access to a program proffered by fannie mae for the disabled eventhough the folks at fannie mae...
Pros: Personal service during application process Cons: Lack of same service long term
Four years ago when looking for a mortgage company, I was looking for a company that would treat me like a person, not just another number. CountryWide is advertised as just that. The person you deal with approves your mortgage, no middleman. It...
Pros: None Cons: Lack of customer service and does not live up to their word!
For 3 months now, we have been trying to refinance and pull out some equity in our home. They were very eager to get the loan application, got them all the required documents in December, 02 but after that they dropped the ball.
Our loan servicer...
Pros: Nice at first Cons: Don't deliver, false promises, misleading statements.
I went to Countrywide because of a recommendation. The girl was very nice to deal with but follow up on the loan was poor and my concerns that I made clear to the rep. were not realized. Three weeks went by and all of the paperwork was done but someone...
Pros: Nothing at all! Cons: HORRIBLE CUSTOMER SERVICE. UNALBE TO ANSWER THEIR PHONE. ALWAYS GETTING VOICE MAIL. UNRELIABLE!
We are in the process of refinancing our home. We've filled out the online application and the next day was contacted by a loan specialist. We went over the terms of the loan and any debt we wanted paid off through the refinance. He was to contact us ...
Pros: maintained as an existing customer - but not worth it Cons: long wait time (6 months to refi), poor communication frequency, inaccurate information conveyed.
Don't use Countrywide to refi an existing mortgage. Our experience as an existing Countrywide customer to refi: 6 months (!) - not kidding. I experienced poor communication (when communication occurred) with the Temecula, CA office and was very displeased with their "service" to us especially as an existing customer. A telephone receptionist was able to shake the process alive again when it seemed to be dead. Once I was able to get a name and number of the person assigned to our account, communications improved, but it remained a challenge to get good, consistent, correct information. Even at the very end, we were getting wrong information and mixed communication between the Temecula office and the title company on how much was due, and how much our new payments would be. We fluctuated from $20 to $200 a month savings in between phone calls in a matter of days. We never got anything in writing until the final papers. The long wait was not worth it and will keep our eyes open for lower rates and plan to refi with another company as soon as practical.
AVOID COUNTRYWIDE AT ALL COST! by herman2p ,Nov 03 '03
Pros: None -incompetent and dishonest Cons: worst customer service on the planet
Countrywide has incorrectly credited my payments. I have not been credited for roughly $3000.00 in payments. I have called 4 times and written 3 letters and spent countless hours. Each time the countrywide representative goes through my entire payment history, realizes their mistake and promises to correct it. Then it gets worse, the error just keeps getting bigger and bigger. I do not know what to do.....AVOID THEM AT ALL COSTS!!!!!!!!!!!!!!!!!!!!
To add insult to injury, they are charging me interest on money I paid them!!!!!!!!!!!!!!!!!!
Invade privacy, confiscate funds by victim1947 ,Jul 08 '08
Pros: None Cons: invasive, confiscatory
On May 31, 2008, Countrywide notified me that they had renewed my certificate of deposit for 12 months. On July 7, I requested the balance of $16,500. Countrywide declined to provide the balance as of May 31 and deducted $250 from my own funds to close out the CD.
In addition, they insisted on me verifying a host of information not provided by me to verify I was who I said I was. Information about my son, who has not lived with me or appeared on my tax return for 15 years. They reeled off addresses where I had lived in 30 years ago. Countrywide should limit themselves to information provided with the funds for deposit to verify identity.
Pros: Great communication, easily done over phone, someone sent to my house to close. Cons: None
We just refinanced at the end of February. We were already financed with Countrywide, but with someone else for our Home Equity. We rolled everything together and paid off some other bills. We are in Maryland and dealt with Darnell. Everything was done over the phone and someone was sent to our house to close within 6-7 days. I'd recommend them in a heartbeat!
Countrywide Mortgage Review by garyupti ,Jun 05 '09
Pros: I was able to finally get them to accept a deed in lieu of foreclosure. Cons: Very non-responsive.
Extremely poor customer service. Your wait times most often will exceed 10 minutes per transfer and then you have to go thru their debt collection department if you are trying to resolve anything. Very non-responsive non-caring customer service and very ruthless impolite debt department. They lost paperwork I faxed twice causing additional delays then acted as if it were my fault. I finally hired an attorney who was well aware of Countrywide and apparently had other customers who were treated poorly as well. They lost the paperwork he faxed as well.
Pros: nice web site, user friendly Cons: ineffective,apparently uninformed service personnel and supervisors.motive in business is avarice, not profit.
I spoke with three "customer service" clerks to solve a bogus fee (for "payoff demand statement") added to my mortgage payment.Since I didn't order it, I shouldn't pay it. Not according to Angela. Countrywide bills the customer when this request is made. Terry said Countrywide bills the company that makes the request. Kim immediately rescinded the charge.Were they wearing me down? Mandy (the supervisor) said she couldn't tell me anything. Countrywide comes across as duplicitous in their business practice and disingenuous in customer service. After 90 minutes trying to resolve this situation I get a "McDonalds" type "sorry about that".
Terrible service re county/school tax payments by abc181 ,Jan 14 '06
Pros: Has a good website that allows you to access your account and confirm payments made. Cons: Useless telephone service, the staff have no clue and have no decision making powers.
I sent my tax bill to Countrywide in accordance with their written instructions. Countrywide did not pay them. I telephoned them and I was told that I had to telephone Countrywide first, before mailing the bills, despite having a letter from them advising me to mail them. They said that is their instructions to customers and these instructions would have been given to me at the closing. Of course I closed with another lender who sold the loan on to Countrywide. I now have to pay penalty charges on the taxes because Countrywide failed to pay them on time from the escrow account. They will not accept responsibility for the penalty charges, they amount to $136, hardly a huge amount, but nevertheless somewhat annoying unless I can provide documentary evidence that I mailed the bills to them. I did not send the tax bills by registered mail so nothing I can do. I will complain to the Comptroller of the Currency Administrator of National Banks, however I am sure that this will prove fruitless. It may waste some of Countrywide's time and money as they have done for me.
Problems with Countrywide Workout Department by puzzygato ,Jan 24 '08
Pros: Recognizable music while on hold. Cons: Misrepresentations, lack of courtesy, refusal to keep their word.
We tried - unsuccessfully - to sell a piece of property that was sold to us at an inflated price and finally ended up dealing with the workout department at Countrywide. We can never get through directly to the person in charge of our account and instead are subjected to lengthy questions after an even longer wait on hold; we signed a contract for sale at her direction at the price she mandated and now she says it's not approved to close only four days before the closing date; we don't get return calls; the list goes on and on. Don't waste your time trying to deal with them. While they claim to want to minimize their investors' losses, their actions belie their words.
Pros: Payments, escrow, and loan transfer all worked smoothly. Cons: None that I can recall.
I had my mortgage serviced though Countrywide for 3 years and never had any problems. The website is very user-friendly and allows you to make extra payments, check loan balance, escrow status, etc. I was very happy, and only refinanced for a better rate with my credit union.
Do not trust anything you are told by Countrywide by mljackson ,Nov 05 '04
Pros: Can not think of a single, solitary one. Cons: Lying customer service reps who have no brains what so ever.
I have 2 mortgages with Countrywide and they cannot handle even simple requests or processing of paperwork. The customer service agents have no idea what is going on, but they pretend to and will give you false information just to get you off of the phone. I have had several problems with them, the latest of which is trying to get a corrected pay-off statement because I am selling on of the properties. I have been lied to on three different ocassions, from incorrect processing time to an incorrect fax number and it is holding up the closing of the transaction and costing me money. I strongly recommend that everyone consider going else where, when you have this large of a machine it will only get worse.
My countrywide experience by jamescbarnett ,Jun 04 '06
Pros: none Cons: 2nd worst company I've ever dealt with. Lincoln Towing of Chicago is still #1.
I'm a real estate investor in Seattle, and have had lots of mortgages and refinances. I use the same salesperson again and again. Recently she changed companies, and now one of the products that she offered was CountryWide. Unfortunately, I decided to take a CountryWide refinance loan. The Loan was two months late for no good reason. On top of that, it took me 9 business days to get a wire transfer from them. I was on the phone to their "customer service" people for a total of 5 hours. Many, many people insured me that the wire transfer was completed. They were all lying. Finally I turned this project over to my agent, who talked to them for another 2.5 hours. This agent works for a company who is third in the nation for selling Countrywide Loans. She had to get her boss, the 5th largest seller of countrywide loans in the country, on the phone to facilitate a simple wire transfer. After this happened, I had the money within the hour.
Pros: No other problems Cons: Website doesn't seem to remember anything you tell it.
I opened a new bank account and updated the info on Countrywide's website for autopay. I checked the day after it was due and they had tried my old account. I went to the website on Friday, updated bank again and scheduled a new payment ($6 fee). Checked Sunday and Bank still correct and it showed payment pending. Checked Monday afternoon and the pending payment had vanished as if it had never existed. I have setup another payment for tomorrow. We'll see.
The site also lost my e'mail alert settings.
Countrywide is dishonest, deceptive, and misleading.. THINK TWICE! by erniecbbbb ,Nov 27 '07
Pros: Can't think of any Cons: Dishonest, deceptive, misleading, and very, very pushy people!
We applied for a loan with Countrywide and paid the $375 application fee with the assurance of one of their "loan experts" that we would be able to refinance our current home loan into a fixed rate without a problem. We gave them ALL the information they needed and were completely honest with them regarding our income, assets, home value, credit, etc. Once we paid the fee they informed us we only qualified for a 15-year fixed rate and that our payment would be nearly twice as high as originally quoted. Needless to say, we didn't go with Countrywide. I would be very wary of trusting them and think long and hard before you hand over your hard-earned money! If it sounds too good to be true, it probably is!
Crappy Crappy Crappy customer service by kmdamer ,Nov 18 '05
Pros: none that I know of. Cons: Crappy Crappy customer service
Once they've got your money, forget it. the customer service is horrible. I was trying to get information about recasting our loan. There is ONE department who can give information on that. The first time I called, the lady refused to give information about anything with out the loan number. The second time I called, I was transfered to four different people before I finally ran out of time and had to go. The third time, they gave me a phone number for the recast department. Called that and waited for 30 minutes and no one ever answered. The fourth time they hung up on me. The fifth time, I demanded to speak with a supervisor. He told me he was really sorry but there were "long hold times". Well DUH! I have yet to get any information from them on this so I think we'll end up completely refinancing with a different company.
Countrywide doesn't care about it's customers. It's that simple. I had a lot of money in an account at a good earning rate. WITHOUT ASKING they moved it all a few months later to a low-yield account. They didn't care that I was annoyed, showed not attempt to keep or care about me as a customer. That was their biggest mistake. This company must learn that they are only around because of their clients.
I also have a Bank of America account. They charged me a monthly fee for an account I had...I was annoyed so the dropped the fee and cleaned up the mess. No questions. THAT is how you handle a client. That is why I am still a BOA customer. A stark difference.
Countrywide lies and cheats by kira_cruz ,Nov 24 '04
Pros: none Cons: lies, cheats, baits and switches, and if that weren't enough, they're rude too
If I could give 0 stars, I would. I have used various lenders in the past, but have never had an experience like the one I had getting a mortgage from Countrywide. They were rude, difficult, careless, mistake-prone, uninformed, and unethical. My friend and I were both buying identical houses together. We were both quoted and guaranteed a specific loan rate and then Countrywide dragged its feet sending out final loan docs. When we received them -- one day before the closing! -- to our utter horror, the loan rate had been jacked up on both of our loans. I immediately emailed documentation of what my rate should be and demanded a correction. I was rudely and completely blown off. They did not own up to their mistake, argued with me for two hours on the phone, and finally acknowledged that they changed the rates on us, but refused to make a correction. They told us both to close the loans anyway. Unethical, rude, bait-and-switch jerks! Being that we were both one day away from our respective close dates, we went ahead and signed. Acckkkk! I've never worked with such an anti-customer lender. Terrible.
Why do they insist on mailing me junk every couple of weeks. I have returned the mail and asked to be removed from their list. Why do they think I would do business with them if they cannot respect my wishes.
Customer 'service' harassment made me refinance by lafamiglia ,Jan 06 '07
Pros: Great web site Cons: Customer "Service" harassment run amok
Countrywide's customer follow-up on my second home mortgage became exaggerated, harassing, and finally made me decide to refinance the loan just to get out of Countrywide's processing service.
About 1 year ago, my second-home mortgage was sold to Countrywide. In spite of 5-years of a spotless payment record (and a FICO score over 700), Countrywide soon began to call 3-5 times a day at home and work with debt collection warnings, even though the loan payment was electronically scheduled through Countrywide! Some calls clearly came from an offshore call center where the callers had heavy accents. In one case, the caller called on the 2nd of the month, rudely demanding to know where the payment was.
As calls began to come after 9PM at night and on work cell phones, I filed a cease-and-desist request through the Fair Debt Collection Act. This helped for about two months and Contrywide replied they would correct the practices. Unfortunately, they soon renewed their calls.
The nagging and harassment every month was not worth it!
Pros: We may be able to recoup money in a lawsuit! Cons: The company is unwilling to accept responsibility for their dealings with unlicensed, unethical brokers.
After being in the residential building business for several years, we decided to shop around for rates, etc.
Very long story short, we were contacted by a mortgage broker who, as it turned out, was not licensed in our state, embezeled over $12,000 in fees and then locked us into a prepayment penalty mortgage with Countrywide. Despite having all of the evidence to prove our case, Countrywide has been unwilling to accept any responsibility nor are they willing to try and reach a mutual acceptable agreement.
We are now working with our state's Attorney General's office as well as a personal attorney to file lawsuit against the mortgage broker, the company he worked for and with Countrywide to try and recoup some of our damages.
As owners of our business, we have worked hard to build a successful business. We are also educated and reasonably intelligent people. Despite our many years of experience in obtaining mortgage loans, we were totally scammed. If it could happen to us, it can happen to anyone.
It's one thing to be harassed if your payment is late, but it's quite an interesting, and extremely annoying, experience to be harassed when you're NOT late. I have never made a late payment, but Countrywide is an absolute nightmare. My payment is not late until the 16th of each month, but the "debt collection" calls start on the 3rd each month, 13 days before I'm actually late! They have called me at work as well. It is a nightmare. I have complained, threatened, etc, but they keep on calling. In my 50 years, I've never heard of a company treating its good customers this way!
I intend to broadcast Countrywide's harassing practice everywhere I can. No one should be treated this way. This company either needs to make changes immediately, or they need to go absolutely belly-up. I am going to do whatever I can to make sure one of these things happens!
NEVER again mortgage mill by walymander ,Jul 05 '07
Pros: none Cons: RUDE un professional and treat you like an idiot......
We had a particular dealing with the local mortgage brokers here in the Houston area. I will leave names out to be fair.
First thing is first, we dont like being left in the dark and staring at the walls until closing day comes only to HOPE things are finished. We would call every other day on things, when we had questions, or had info to give them. She NEVER EVER EVER returned a phone call OR e-mail. We even dealt with her receptionist who answers with a "yes" In an angry tone.
Finally my wife got ahold of her when she just wanted to know if our appraisal had been ordered. Just a yes or no.
Then when she talked to her, my wife got treated like a little kid. They have horrible attitudes, and "oops i need to re-do that" happened more than once. That pushed our closing date
back due to incompitence.
DO NOT BELIEVE THE COUNTRYWIDE AD ON TV by kint98 ,Jun 04 '06
Pros: NONE WHAT-SO-EVER Cons: BIG RIP-OFF AND CON ARTISTS
TO EVERYONE WHO HAS EXPERIENCED COUNTRYWIDE LENDING PRACTICES, THEY ARE EXAGGERATED AND MIS-REPRESENT THEMSELVES JUST TO STUFF THEIR OWN POCKETS AND SCREW THE AMERICAN PUBLIC. MY ADVICE IS TO KEEP ON SHOPPING AROUND FOR BETTER DEALS AND FORGET THEIR STUPID TELEVISON COMMERCIALS WHICH ARE BY THE WAY ARE SO DAMN FREQUENT IT IS SO ANNOYING. WORD OF THE WISE. DO NOT DO BUSINESS WITH COUNTRYWIDE SO THAT THEY CAN GO BANKRUPT AND OUT OF BUSINESS.
Pros: Processed my payments correctly so far (no payments lost or not credited to my account) Cons: Bad phone system, bad customer service, greedy on refinance.
I've had a 30 yr. fixed mortgage with them for 4 years, always paid on time, not trouble, they always credit my payment to the account.
But now I want to refinance. I see that interest rates are 5.01% right now, so I fill out an online application. First, cust service says my SSN isn't on the account. Then another rep says it is. Finally I get to a 4th rep who says they can get me a new loan at 5 3/8%, after paying $3,500 closing costs. I wonder if this is correct - that's a higher closing cost than the original mortgage. I mention shopping around and the rep says go for it, have a good one.
Pros: IMPERSONAL, PATRONIZING CUSTOMER SERVICE Cons: NOTHING--AVOID THIS COMPANY
I SPEND OVER $36 000 PER YEAR GIVING THEM MY HARD EARNED MONEY IN THE FORM OF MORTGAGE PAYMENTS. i had one late fee due to a misunderstanding about my enrollment in the "automatic checking account deduction program." i tried to resolve this matter via the email service but was instead given robot like responses from the email customer service and a patronizing response from a service manager on the phone.
if this company nickels and dimes you out of a $95 late fee given that you pay over $36 000 per year, is this company worth doing business with???
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