Countrywide

Pros: no pros on this situation!
Cons: countrywide bunch of cons.

a month ago i called countrywide to make a payment on the account, since the option was not available on the internet like i'm used to paying. I provided the representative with the new routing number and account number that i'm currently using which ...

Pros: Good website for paying your mortgage online.
Cons: Unorganized and poor loan servicing after the sale. No follow through.

I had trouble from the start with Countrywide when the closing date for my mortgage was changed 3 times because of a disagreement over $70 in charges. When the closing finally happened it took 3 hours and I left the office still not sure it was a ...

Pros: none
Cons: lack of concern, communication skills of cavemen

I was attempting to refi down to a lower rate, 4.7, but I still had a small 2nd lean with Countrywide.  We sent them the subjugation papers 10 days before my rate expired.  All the paperwork was in, went to closing, everything was done except ...

Pros: Great website
Cons: Harassing telephone calls; Tons of telemarketing and junk mail

We have had three mortgages with CW since 2002. Our first mortgage on our previous house and a first and second mortgage on our current house. Overall I used to be pretty happy with them. However, in the last 6 months, we have been receiving HARASSING ...

Pros: None
Cons: Un experienced staff/no customer service skills.

This has been the worst experience I have ever had closing on a loan. This is my 4th time closing, I feel like I was very misinformed from the beginning. I signed all my documents and returned any information they requested very quickly thinking this ...

Pros: Got my bill stub very early
Cons: No customer service
Poor website
Higher interest rates
SLOW!!!

Me and my wife purchased our first home three years ago, and was referred to countrywide through our realtor. We have always made higher payments than our minimum and always on time. We had no problems until we tried to refianance. We received numerous ...

Pros: Dont have any at all!
Cons: Lies, no responses.

In May 2007 I wanted to get a pre-approval for a new home. Countrywide told me that I would have to bring my credit score up by 20 points and in order to do this I would have to re-finance my existing loan and pay down some bills. Well, they did ...

Pros: Interest didn't change
Cons: Need more info before transaction

To my surprise one day in the mail I received a letter from Countrywide Mortgage. They informed me that they were now my new Mortgage Company on my two apartment buildings. In the letter they explained that nothing would change and my payment would not...

Pros: cannot think of single one
Cons: They are heartless CONS and should be avoided at all costs.

What a joke. This outfit advertises they are "on your side" but that is probably when everything is rosy and the sun is shining and all is well in the world. However, when you really need them, they'd would rather pull the rug out from under you and ...

Pros: Average service as long as there is no personal interaction.
Cons: Aggressive sales pressure with seriously questionable tactics (guilt, for one) and consumer communications.

I was in the process of refinancing a house using an ARM product from Countrywide, which holds the current ARM on the property, when I decided also to investigate rates and terms for 30-year fixed mortgages. I called the broker the afternoon I was ...

Pros: Bank of America has many branches
Cons: Not keeping their words, “The Sooner You Call, The Sooner We Can Help”

I tried to request for load modification due to financial hardship. I requested it since May 2009. Since then, I kept following up and supplied all paperworks as requested. On Sep 2009, one of the agent, Sasha told me that I need to make a ...

Pros: Good Customer Service As long as you keep your loan.
Cons: rude customer service. unacceptable behavior.

When i bought the house they offered me the best rates i could find, their loan officer was very sweet and helpful. Also they had minimum paper work which i really appreciated. When i sold it they gave me the worst headache. It started when i got th ...

Pros: Local office make it easy to drop off payments.
Cons: Personnel have a poor attitude.

Countrywide offers local offices to enable its customers to drop off mortgage payments. However, getting a receipt for these payments is difficult at best. I began requesting a receipt for my payment after being charged a late fee although my payment...

Pros:
Cons:

Both times that I have called and spoken to folks at Countrywide, they are very friendly and helpful. Unfortunately, a local bank has always been capable of being more helpful by providing good service and more importantly a lower rate. I will share my...

Pros: Not entirely sure.
Cons: None really. Except for my warning to others.

Although I have been generally satisfied with Countrywide
Home Loans my problem with them is that they started
calling me during my payment grace period asking me when I
planned to mail my payment. They called it a "courtesy
call"....