Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 19, 2007
Pros: Pleasant employees; offered us the loan we wanted.
Cons: Employees too quick to try to close when paperwork was not ready.
Summary: My husband and I recently decided that it would be in our best financial interest to consolidate some of our debt, possibly with a home equity loan or line of credit. One evening we decided to visit www.lendingtree.com and fill out the application for a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 30, 2009
Pros: Bank of America has many branches
Cons: Not keeping their words, “The Sooner You Call, The Sooner We Can Help”
Summary: I tried to request for load modification due to financial hardship. I requested it since May 2009. Since then, I kept following up and supplied all paperworks as requested. On Sep 2009, one of the agent, Sasha told me that I need to make a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 11, 2009
Pros: Got my bill stub very early
Cons: No customer service
Poor website
Higher interest rates
SLOW!!!
Summary: Me and my wife purchased our first home three years ago, and was referred to countrywide through our realtor. We have always made higher payments than our minimum and always on time. We had no problems until we tried to refianance. We received numerous ... read more
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Rated a Helpful Review by the Epinions community
Feb 27, 2009
Pros: They do an adequate job of loan servicing
Cons: Too much junk mail, annoying phone solicitations
Summary: After getting my mortgage through a local bank, my loan was sold soon after and Countrywide became the servicer of my loan. I did not chose to work with Countrywide, I got stuck with working with them.As a servicer, they did a competent ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 17, 2009
Pros: none
Cons: lack of concern, communication skills of cavemen
Summary: I was attempting to refi down to a lower rate, 4.7, but I still had a small 2nd lean with Countrywide. We sent them the subjugation papers 10 days before my rate expired. All the paperwork was in, went to closing, everything was done except ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 30, 2008
Pros: no pros on this situation!
Cons: countrywide bunch of cons.
Summary: a month ago i called countrywide to make a payment on the account, since the option was not available on the internet like i'm used to paying. I provided the representative with the new routing number and account number that i'm currently using which ... read more
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Rated a Helpful Review by the Epinions community
Sep 12, 2008
Pros: Salesperson on the phone was pleasant. Cons: Changed rules, incompetant employees,breech of our personal information, long list!
Summary: We will never use Countrywide again and based on our experiences we will never refer them to others. We had previous loans with Countrywide which went well so we decided to use them again as a temporary source of funds through a HELOC. When we began ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 6, 2008
Pros: Good website for paying your mortgage online.
Cons: Unorganized and poor loan servicing after the sale. No follow through.
Summary: I had trouble from the start with Countrywide when the closing date for my mortgage was changed 3 times because of a disagreement over $70 in charges. When the closing finally happened it took 3 hours and I left the office still not sure it was a ... read more
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Rated a Helpful Review by the Epinions community
Mar 20, 2008
Pros: None.
Cons: Cagey, unhelpful, rude.
Summary: I called Countrywide while I was shopping around for a refinance. I had only a 10-minute conversation with them, but it was more than enough to cross Countrywide off my list. The loan consultant wouldn't give me information about their "rates and ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 3, 2008
Pros: Smooth closing
Cons: Will likely sell your mortgage.
Summary: We have used Countrywide two times. The first time they immediately sold our loan so we were very unhappy. The transaction between the banks was a nightmare. Recently, we used them again and had a surprisingly wonderful experience and according to the ... read more
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Rated a Helpful Review by the Epinions community
Feb 28, 2008
Pros: Friendly, helpful customer service, great website.
Cons: Making you pay with certified funds if you're on a repayment plan.
Summary: I want to start this review by saying I was very surprised to read some of the negative reviews about Countrywide here on epinions. I have nothing but good things to say about them. My husband and I purchased our home 5 years ago. Countrywide was ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 16, 2007
Pros: Online account management.
Cons: Duplicative and repetitive mailings to existing customers.
Summary: One of the last things that you want to have to deal with while going through the process of buying a home is trying to figure out which lender to use. For the simplicity if the mortgage process, we decided that it would be best to find a local mortgage ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 26, 2007
Pros: Great website
Cons: Harassing telephone calls; Tons of telemarketing and junk mail
Summary: We have had three mortgages with CW since 2002. Our first mortgage on our previous house and a first and second mortgage on our current house. Overall I used to be pretty happy with them. However, in the last 6 months, we have been receiving HARASSING ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 17, 2007
Pros: cannot think of single one
Cons: They are heartless CONS and should be avoided at all costs.
Summary: What a joke. This outfit advertises they are "on your side" but that is probably when everything is rosy and the sun is shining and all is well in the world. However, when you really need them, they'd would rather pull the rug out from under you and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 16, 2007
Pros: None
Cons: Un experienced staff/no customer service skills.
Summary: This has been the worst experience I have ever had closing on a loan. This is my 4th time closing, I feel like I was very misinformed from the beginning. I signed all my documents and returned any information they requested very quickly thinking this ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 23, 2007
Pros: Dont have any at all!
Cons: Lies, no responses.
Summary: In May 2007 I wanted to get a pre-approval for a new home. Countrywide told me that I would have to bring my credit score up by 20 points and in order to do this I would have to re-finance my existing loan and pay down some bills. Well, they did ... read more
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Rated a Helpful Review by the Epinions community
Jul 13, 2007
Pros: None. highest fees, closing costs and interest rates in the industry...
Cons: Excessive costs and rates make them more expensive than the maffia.
Summary: Countrywide cannot compete with smaller lenders that choose to spend their revenue on things other than advertising. How does countrywide pay for all those commericals you see every day on TV? Your closing costs and fees, which are the highest in the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 9, 2007
Pros: Average service as long as there is no personal interaction.
Cons: Aggressive sales pressure with seriously questionable tactics (guilt, for one) and consumer communications.
Summary: I was in the process of refinancing a house using an ARM product from Countrywide, which holds the current ARM on the property, when I decided also to investigate rates and terms for 30-year fixed mortgages. I called the broker the afternoon I was ... read more
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Rated a Helpful Review by the Epinions community
Jan 12, 2007
Pros: none
Cons: deceptive, liars,
Summary: In August, 2006 I refinanced my home. My husband was ill and I needed to complete some work around the house so I needed the money. I went on line to one of the places where mortgage companies supposedly fight for your business. Of course I had at least ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 12, 2006
Pros: none
Cons: agents are liars
Summary: I have yet another terrible experience to relate with Countrywide. I recently used them for my home loan b/c they had a relationship with my real estate broker (The Group in Fort Collins, whom I also fault for recommending the Countrywide agent to us). ... read more
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