LoanWorks

Pros: Honors cost estimates, quick approval
Cons: Poor customer service: processing, funding and meeting deadlines

As a Real Estate Broker, I have used Loanworks for both purchase and refinances. You are able to quickly get approval for your clients using their website. However after that you will get no service. You will have no control over what happens in their...

Pros: Rates
Cons: Location

Loanworks did a great job all around. Their application process is so easy and fast. There were no hidden charges and their rates were great. When I called up the representatives were polite and informative. I originally checked into the bigger sites,...

Pros: web site, good.
Cons: IndyMac............no way

Loan Works/IndyMac Bank took over the S$L holding the mortage to my home in June of 2000 for which I had an automatic payment from my bank ....that became screwed up and the payment was not taken for over two months and try to get answers form anyone in...

Pros: Overall great service
Cons: None

We found Loanworks on the internet. We were skeptical of using a company we found on line, but we took a chance and we are so glad we did. We had never refinanced anything and we were just sure that it was going to be a long complicated drawn out affair....

Pros: Internet access to your account
Cons: AWFUL customer service; VERY difficult to get things resolved

I had a mortgage through IndyMac, not Loanworks, so I'm speaking specifically to IndyMac here -

They slapped me with insurance I didn't need and charged my escrow account....twice! 26 calls and 14 faxes to their customer service department...