Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Jun 9, 2000
Pros: Decent rate
Cons: Terrible customer service and too many hassles
Summary: It started off pretty well. We were pre-approved for a mortgage with mortgage.com. We were in contact with a very helpful and friendly customer service representative. She explained everything and kept us up to date on what was going on.
... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jul 29, 2003
Pros: None that I can think of over other lenders.
Cons: Absolutely HORRIBLE customer service.
Summary: For starters, they hold account information that should be readily available on their web site, such ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Mar 26, 2003
Pros: Okay rate, ease of applying online
Cons: Poor communication, poor service
Summary: The whole process started pretty well. I wanted to refinance
with the same company I had been dealing with.
The whole online thing was great.
Then I became immediately frustrated at the poor communication, loosing paperwork, ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jun 11, 2002
Pros: Comparable rates.
Cons: Terrible customer service.
Summary: I bought my mortgage from a broker who hooked me up with ABN AMRO, the owner of Mortgage.com. I've had to call customer service several times to try to resolve tax and escrow issues. What a horrible experience! I honestly believe that this company ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Nov 20, 2001
Pros: low rate (bait)
Cons: Poor customer service
Summary: ABN AMNBRO owns this company, so I figured that they would be an excellent source to refinance my mortgage. I called their 1-800 line and left all my information. I waited two weeks and never got a response. The customer service line was always busy so I ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2001
Pros: None
Cons: They are out of business, why is this listed?
Summary: This company filed bankruptcy late last year and is selling their assets.
None of the links work and they say coming soon, as Nasdaq de-lists companies, epinions should probably do the same. Here is the message on this site.
Coming ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Dec 11, 1999
Pros: low rate
Cons: poor service
Summary: I have to admit, I got a great rate. Applying was also easy, but from there on it was one headache after another. Our representative got switched partway through the process and the new one was clearly clueless about the mortgage process. She was ... read more
-
|
|
