Highest Rated Review by the Community
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Jul 30 '02
Pros: Online financial services at their best: fast, cheap, and convenient
Cons: Don't get to drive across town to close my loan in some fasttalking lender's cubicle
Summary: I've always been of the opinion that having more money is inherently preferable to having less money. It's a simple but satisfying financial model for me. And since my top line income isn't exactly going through the roof these days, about the only way ... read more
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Jun 02 '12
Pros: Fast, efficient, professional, reliable...great communication at all times.
Cons: There wasn't one thing that was negative in any way!
Summary: It's no secret that many homeowners are struggling in today's economy and we happen to be one of those who found ourselves "upside down". When the government initiated the new HARP program we decided to take advantage of the opportunity to lower our ... read more
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Jun 02 '12
Pros: QL was patient, diligent, polite, and worked hard making things happen.
Cons: Inconsistent requirements for the client
too many CSRs
Took too long due to miscommunications.
Summary: The first time I refinanced with Quicken Loans, I closed in about 3 weeks. The second time, which I just recently finished, was a bit more difficult because there were things I had to do this time that I didn't have to do last time. I ... read more
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May 31 '12
Pros: -very personable staff/helpful
-all online process
-No travel required.
-very fast process.
Cons: -very quick process. Important to do your research prior to starting the process
Summary: We began our process of looking for a refinance for our home loan in mid April 2012 and closed in right around one month from our first conversation with our banker. We shopped around and Quicken gave us a comparable rate to another bank that ... read more
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May 31 '12
Pros: They use a team of people who communicate extremely well with each other.
Cons: Second time around the block and I don't necessarily find any cons.
Summary: I used QL to refi. It was painless and worry free. If you're looking to purchase or refi, I highly recommend you give them a call. They are honest and straightforward. If its not in your best interest, they will tell you that as ... read more
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May 31 '12
Pros: Finally there was a loan that would work for our purpose.
Cons: Felt the people were great but that they weren't talking to each other for information.
Summary: I was happy to have someone finally be providing the Harp 2.0 program. I had been trying to refinance for over 2 years and couldn't qualify because we where upside down on our loan, we paid our loan on time every month and we had PMI. I ... read more
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May 31 '12
Pros: Able to close the loan at home doing everything at my computer .
Cons: Well, it did cost a lot of money to process the loan.
Summary: Hello , I am receiving a gift for giving this review regardless of good or bad. Well, this is a very good review. The personel that I worked with were super nice and so very willing to help with anything at all and I had a lot of questions, where I ... read more
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May 31 '12
Pros: Fast. Trustworthy.
Cons: No cons!
Summary: We recommend QL to anyone; we enjoyed a very pleasant experience. When our letter announcing our eligibility arrived via FedEx, I was skeptical. It sounded too good to be true! But since it had Quicken on the letterhead, and I'd used ... read more
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May 30 '12
Pros: Great experience! Quicken Loans will be saving us so much money!
Cons: I don't have any complaints with Quicken Loans, hopefully I will continue to have success!
Summary: My husband and I decided to refinance our mortgage, but had been putting it off because we were overwhelmed with the process. We heard about Quicken Loans through a friend and gave them a try. We are so thankful that we did!!! We are now saving over $230 ... read more
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May 30 '12
Pros: Efficient, responsive, quick. The process was generally smooth and efficient.
Cons: Consider using one person throughtout the entire refinancing process.
Summary: We refinanced our home in Alexandria, Virginia with a 7/1 arm. The process was very quick and efficient. We are still waiting to receive payment information from Quicken and waiting to receive the excess escrow money from the previous lender. The only ... read more
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May 30 '12
Pros: MyQL.com; Amazing notary coming to my home for closing; experienced banker helped answer my questions
Cons: Many phone calls; slow response time; Frustrating process to prove funds to close numerous times
Summary: I recently closed a 30 year FHA refinance with Quicken Loans. My goal was to reduce my monthly payment by reducing the interest rate. I was able to do that and will be saving $200 dollar per month. I selected Quicken because I am a ... read more
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May 29 '12
Pros: Worked with my busy schdule. Agents very friendly and helpful.
Cons: Neglected to inform us of a few pretty major details. $400 non refundable deposit
Summary: My wife and I are both pretty busy with our jobs and other responsibilities so finding a local loan agent that could work with our schedule was difficult to find. I had heard about Quicken loans on the radio and decided to try them out. It was really ... read more
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May 29 '12
Pros: Online paperwork.
Cons: Pay minimal closing if intrest rates go down for another refinance but still save alot.
Summary: Second time using Quicken loans. I already had one company in the works but Quicken loans made is very simple to do it online. The majority of all necessary paperwork was done online. Several options were offered to me for refinancing. From ... read more
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May 27 '12
Pros: The first Quicken contact (sales) was pleasant to deal with.
Cons: I have purchased seven homes in my lifetime and this has been the worst experience.
Summary: Whenever Quicken Loans asked us for information, my wife and I returned the information in a timely manner. It seemed like the more information we gave to them, the more they wanted. However, we realize that after the "mortgage debacle" in the banking ... read more
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May 25 '12
Pros: Specialist were very pleasant to speak with and in the end, our goal was accomplished.
Cons: Too many specialist, lack of organization of paperwork and length of loan process.
Summary: In the end, our wants and needs were met. However, I felt as if I was a deck of cards being shuffled through many different "Client Care Specialist". While each one was very professional and pleasant, we do not feel the best relationships were ... read more
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May 25 '12
Pros: Submittal of required documents was easy.
Cons: Difference in what is verbally promised and what shows up on paper for closing costs.
Summary: I began my dealings with Quicken on a postative note. The only thing I did not like is they require a $400 downpayment to get things going. I next had an appraisal that unfortunately came in much lower than I had hoped for, but that is the reality of the ... read more
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