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May 20 '00
Pros: Easy to navigate
Cons: nothing serious
Summary: Quicken.com Mortgage site is user friendly right from the start. I went there to see what rates they were offering to those who want to buy a new home. (new refers to pre-owned in this instance.) The site puts a lot of information immediately at the ... read more
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Jul 30 '02
Pros: Online financial services at their best: fast, cheap, and convenient
Cons: Don't get to drive across town to close my loan in some fasttalking lender's cubicle
Summary: I've always been of the opinion that having more money is inherently preferable to having less money. It's a simple but satisfying financial model for me. And since my top line income isn't exactly going through the roof these days, about the only way ... read more
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Mar 22 '03
Pros: None.
Cons: Poor service.
Summary: My wife and I began our search for financing at this well known online financial services company, Quicken Loans. Our experience was clearly negative. After signing an approved loan application for a 5/1 ARM product we found the house of our dreams and ... read more
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Apr 25 '03
Pros: Telephone response within 24 hours
Cons: Almost everything else
Summary: After years of online shopping with nearly universally good experiences, I opted for an online refinance with Quicken. I chose Quicken because of my familiarity with other products like Turbotax, etc., and favorable reviews on the internet. My ... read more
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Jun 07 '03
Pros: Well known software company lets you think they know something about mortgage loans.
Cons: The builder warned me. I didn't listen.
Summary: I picked out Quicken Loans because they had a smooth website, and I wanted to save on paying the "origination fee" that local lenders were charging. Quicken's representative, Thad Endress, assured me that they were fast, professional, and could complete ... read more
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Jul 21 '03
Pros: Easy application, fast processing, great rates!
Cons: Website not always up to date.
Summary: I called the 800 number and had a very friendly and professional loan intake counselor, Ericka Bell. ... read more
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Jan 05 '04
Pros: Low starting payments, lots of up front cash, speedy closing
Cons: Lots of deceit, fees, hidden ways to really hurt your wallet, rude and pushy.
Summary: We wanted to refinance our house. We worked for three months with the aid of Quicken to correct an error on our credit so we could close this "GREAT DEAL". I asked every question I could think of to ask. I was told the rate was fixed and my payments ... read more
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Jul 28 '04
Pros: All online, very fast process. I never had to talk to a mortgage banker!
Cons: Need ability to set email alerts when the loan status changes
Summary: I just closed on a Home Equity loan with Quicken Loans. The experience was fast, and so easy I couldn't believe it. I'm a junkie for things that have moved online. For example, I was very excited one day when I was able to change my DirectTV ... read more
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Sep 20 '04
Pros: Fast to approve. Can close anywhere
Cons: Bad communication bad paperwork will sell loan fast
Summary: I was approved and ready to have my loan closed within two weeks. Most of the paper work had mistakes. Wrong annual income wrong dates. Did not bother to have them fix. Had a closing date. They some how missed that date and delayed the loan for a ... read more
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Dec 12 '04
Pros: Cheap, sort of, good faith estimate wasn't accurate enough to honestly tell.
Cons: You get what you pay for, your deposit is history just for shopping them
Summary: Unless slimy used car salesman are your favorite type of people to deal with, just go with a local lender and spend a little more money on your closing to have an enjoyable, smooth, stress free experience buying a house. Quicken will frustrate the ... read more
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Mar 19 '05
Pros: quick response to inquiry
Cons: high-pressure, fast talk and no written good faith estimate prior to deposit
Summary: I was looking to get a fixed 2nd mortgage so that I wouldn't have to worry about rising rates. I got a hold of Quicken, and they immediately wanted my social security number and $350 deposit to run my credit check. I told them I have my credit numbers ... read more
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May 20 '05
Pros: None than I can think of.
Cons: Slip thousands of dollars of fees into the loan. Snail-slow service. Indifferent to customers.
Summary: We recently decided to refinance our home and pay off some bills, since home prices in our area have exploded. We submitted an application through LendingTree.com, got five contacts, and selected Quicken Loans out of the batch. I regretted it almost from ... read more
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Jul 21 '05
Pros: Very quick moving, knowledgeable people
Cons: phone quote was .5% lower than paperwork quote to sign.
Summary: I found QuickenLoans to be very efficient and knowledgeable of the loan process. Getting the process moving was quick and easy. I stated all of my loan requirements (no escrow for taxes and insurance seems to be the problem starter). They answered all of ... read more
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Aug 09 '05
Pros: Good web site. Friendly call screeners.
Cons: Overly persistent. Hostile when provoked. Don't service own loans.
Summary: I was fishing for a refi on my home and decided to find out what Quicken Loans could do. I have to say that the folks I spoke to initially were exceedingly friendly and helpful. I was passed to someone named Darren. Darren began to explain what QL ... read more
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Aug 11 '05
Pros: not one thing
Cons: rude, condescending, untruthful, unreliable, difficult to work with
Summary: My family just had the worst possible mortgage experience that someone could have and we have Quicken Loans to thank for the experience. We began shopping for home loans before we went shopping for a home. We found Quicken's site and decided to see ... read more
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