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Jun 02 '12
Pros: Fast, efficient, professional, reliable...great communication at all times.
Cons: There wasn't one thing that was negative in any way!
Summary: It's no secret that many homeowners are struggling in today's economy and we happen to be one of those who found ourselves "upside down". When the government initiated the new HARP program we decided to take advantage of the opportunity to lower our ... read more
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Jun 02 '12
Pros: QL was patient, diligent, polite, and worked hard making things happen.
Cons: Inconsistent requirements for the client
too many CSRs
Took too long due to miscommunications.
Summary: The first time I refinanced with Quicken Loans, I closed in about 3 weeks. The second time, which I just recently finished, was a bit more difficult because there were things I had to do this time that I didn't have to do last time. I ... read more
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May 31 '12
Pros: -very personable staff/helpful
-all online process
-No travel required.
-very fast process.
Cons: -very quick process. Important to do your research prior to starting the process
Summary: We began our process of looking for a refinance for our home loan in mid April 2012 and closed in right around one month from our first conversation with our banker. We shopped around and Quicken gave us a comparable rate to another bank that ... read more
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May 31 '12
Pros: They use a team of people who communicate extremely well with each other.
Cons: Second time around the block and I don't necessarily find any cons.
Summary: I used QL to refi. It was painless and worry free. If you're looking to purchase or refi, I highly recommend you give them a call. They are honest and straightforward. If its not in your best interest, they will tell you that as ... read more
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May 31 '12
Pros: Fast. Trustworthy.
Cons: No cons!
Summary: We recommend QL to anyone; we enjoyed a very pleasant experience. When our letter announcing our eligibility arrived via FedEx, I was skeptical. It sounded too good to be true! But since it had Quicken on the letterhead, and I'd used ... read more
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May 30 '12
Pros: Great experience! Quicken Loans will be saving us so much money!
Cons: I don't have any complaints with Quicken Loans, hopefully I will continue to have success!
Summary: My husband and I decided to refinance our mortgage, but had been putting it off because we were overwhelmed with the process. We heard about Quicken Loans through a friend and gave them a try. We are so thankful that we did!!! We are now saving over $230 ... read more
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May 29 '12
Pros: Online paperwork.
Cons: Pay minimal closing if intrest rates go down for another refinance but still save alot.
Summary: Second time using Quicken loans. I already had one company in the works but Quicken loans made is very simple to do it online. The majority of all necessary paperwork was done online. Several options were offered to me for refinancing. From ... read more
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May 23 '12
Pros: So many pros, the primary for me was ow easy the website was to nagivate.
Cons: My lack of knowledge regarding Quicken Loans.
Summary: I feel that your site, Quicken Loans on line is a great asset to anyone looking to refinance their home mortgage. Your company and your people made the refinance process so simple. I started my loan refinance the beginning of May. I was able ... read more
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May 23 '12
Pros: The process was quick, easy, everything was clearly explained, and able to follow application online.
Cons: Having so many different people involved in the approval process could get confusing.
Summary: Our experience with Quicken Loans was great! Once we spoke with the Quicken Loans representative from our area, everything moved rather quickly. We were able to complete and sign the application on line. When additonaly documentation was required, we ... read more
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May 23 '12
Pros: Quick process and great staff. Easy to use web-based program.
Cons: We were skeptical and apprehensive in the beginning, but ultimately had no problems.
Summary: This is one of the easiest processes I have ever done! We had been attempting to take advantage of lower interest rates for some time and wanted to refinance our home, but we struggled to find someone to work with us due to our loan to ... read more
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May 20 '12
Pros: Very easy and seamless process. Most paperwork was completed online.
Cons: Sometimes we received too many follow-up phone calls.
Summary: This was our second time working with QL and we had another great experience. Our loan specialist was personable and direct. He was easy to get in contact with and also contacted us frequently just to check on our progress and answer any questions. I ... read more
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May 19 '12
Pros: Fast, accurate, friendly, easy, helpful and saved me money
Cons: None whatsoever.
Summary: I received a gift card for writing this review, regardless if I had a positive or negative experience. I refinanced my home loan (new HARP 2.0 requirements). Very attractive rates were/are available to those homeowners who owe more than ... read more
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May 19 '12
Pros: Amazing customer service! Super easy to complete. Great Rate.
Cons: None
Summary: I was looking to do a refinance on my home through the HARP program. My current mortgage company told me on two different occasions that I didn't currently qualify because I had LPMI with my current mortgage. They said to keep checking back ... read more
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May 17 '12
Pros: Helpful people, personal website, lived up to promises
Cons: One inexperienced agent made errors on our app that slowed the process
Summary: I got a flier from Quicken in the mail and called on impulse -we weren't sure if we were eligible to refinance our home loan or not. I called and agent Michael crunched numbers. Hours later he called back with positive results and we began ... read more
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May 14 '12
Pros: The process was easy, efficient and thorough. The people were nice to deal with.
Cons: Cost of loan increased but did stay within represented range.
Summary: I was desperate. My daughter needed help with college expenses. My mother died and had to pick up funeral costs. The air conditioner repairman informed me I needed a new air conditioning system. I didn’t know how I was going ... read more
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