Quicken Loans

Pros: Customer Service
Website
Signature Capture
Follow Up Skills
Organized Paperwork
Numerous Options
Professional
Personable
Efficiency
Cons: Some information requests can be confusing

I was skeptical using the internet (versus using my local banks) to re-finance my home but found Quicken Loans extremely knowledgeable, friendly, and efficient.  I did my homework prior to using Quicken Loans since there are so many internet ...

Pros: Fast, helpful, good online resources
Cons: There is a $750 good faith deposit, but you get it back at closing

I was looking to Refinance my current mortgage since rates were so low, but it seems everyone was trying to do the same. A few big name banks just took my name and number but no one ever got back to me. So finally I gave Quicken Loans a try (Thru Lending ...

Pros: Professional service from the get-go!
Answered any and all of my questions immediately.
Cons: Almost too easy. 
Motivates me to refinance again as soon as I can.

My experience with Quicken Loans was outstanding!  A friend recommended them after his favorable experience.  I'm very glad he did.  I was shopping around for a month or two and did not find anyone to be very helpful or friendly.  ...

Pros: The option of on-line signatures when completing refi documents is cutting edge!
Cons: Literally not one single con in the process.

I had started the loan process with a division of Lending Tree.  The process was not easy and the loan rep kept changing the closing cost on me.  The loan rep did not encourage me to "lock in" my rate and points and one week before the ...

Pros:  Mortgage consultant was available all the time - I was never placed on hold!
Cons: I really don't have any cons with the whole refinancing experience with Quicken Loans. 

I wanted to refinance my primary residence to a lower interest rate, no cash out, just refinance.  I called Quicken Loans, told the Mortgage Consultant, David Rivera, what I was wanting to do, and that fast I was on my way to a lower interest ...

Pros: Easy application, fast processing, great rates!
Cons: Website not always up to date.

I called the 800 number and had a very friendly and professional loan intake counselor, Ericka Bell. ...

Pros: Conveniently scheduled closing to be in our home.
Cons: Additional documents needed to be signed after closing, but the notary came to us again.

The Quicken Loans team and refinance process was just about the most efficient financial decision we've made.  Everything was handled by phone, or email and the final closing documents were signed in the convenience of our own home.  The rate ...

Pros: Quicken Loans lives up to their reputation fullfilling my needs as a busy working mother.
Cons: The process still took 7 weeks.

I was on the fence about refinancing my home since I had a low interest rate already.  I was monitoring financial news and saw a drastic drop in interest rates on 15 year loans.  I quickly checked local rates and Quicken Loans had a low ...

Pros: Quick, thorough, professional
Cons: None

I went with Quicken Loans after receiving a great referral from my friend in Texas.  Jesse Kernc was my loan officer and he helped me every step of the way.  He always returned phone calls promptly and called me everytime there was something ...

Pros: Online account viewing.  great service and sales team
Cons: NONE

Quicken loans made getting a mortgage an enjoyable experience.  Michael McClure and Ty Washington really took great care of us throughout the entire process.  they stayed in constant contact to let us know what was going on.  I would ...

Pros: All online, very fast process. I never had to talk to a mortgage banker!
Cons: Need ability to set email alerts when the loan status changes

I just closed on a Home Equity loan with Quicken Loans. The experience was fast, and so easy I couldn't believe it. I'm a junkie for things that have moved online. For example, I was very excited one day when I was able to change my DirectTV ...

Pros: very fast, professional, easy to understand process with constant communication
Cons: $400 start up fee not refunded as promised. Just tell us that, we are adults.

In May 2009 my husband and I decided to take advantage of the low refinancing rates for our home.  I found QuickenLoans.com just by surfing and felt comfortable giving some basic information online after checking with the Better Business ...

Pros: Agents returned calls promptly, curteously, and were knowledgeable regarding practical information and recommendations.   
Cons: I prefer face to face interaction usually.

When making the decision to refinance my home loan, Quicken Loans was the company that seemed to be most interested in helping me to attain my monthly payment goal.  There were several conversations with the loan officer before the final documents ...

Pros: Easy to do and everyone I had to talk to/deal with was very nice
Cons: Nothing..

We used Quicken Loans to refinance and Corey helped us out very much. We told him what we wanted and he gave us two options. We discussed and did which was right for us. He did not only give us options, but was very honest and straightforward. Thank you ...

Pros: Sean made this whole process an easy one!
Cons: I can think of none!

This was not the first time I have refinanced on line but it was my first time using Quicken Loans. I have to admit, I was not looking forward to this process based my previous experience. However, this turned out to be a very enjoyable process, ...