Quicken Loans

Pros: Customer Service
Website
Signature Capture
Follow Up Skills
Organized Paperwork
Numerous Options
Professional
Personable
Efficiency
Cons: Some information requests can be confusing

I was skeptical using the internet (versus using my local banks) to re-finance my home but found Quicken Loans extremely knowledgeable, friendly, and efficient.  I did my homework prior to using Quicken Loans since there are so many internet ...

Pros: Fast, helpful, good online resources
Cons: There is a $750 good faith deposit, but you get it back at closing

I was looking to Refinance my current mortgage since rates were so low, but it seems everyone was trying to do the same. A few big name banks just took my name and number but no one ever got back to me. So finally I gave Quicken Loans a try (Thru Lending ...

Pros: Professional service from the get-go!
Answered any and all of my questions immediately.
Cons: Almost too easy. 
Motivates me to refinance again as soon as I can.

My experience with Quicken Loans was outstanding!  A friend recommended them after his favorable experience.  I'm very glad he did.  I was shopping around for a month or two and did not find anyone to be very helpful or friendly.  ...

Pros:  Mortgage consultant was available all the time - I was never placed on hold!
Cons: I really don't have any cons with the whole refinancing experience with Quicken Loans. 

I wanted to refinance my primary residence to a lower interest rate, no cash out, just refinance.  I called Quicken Loans, told the Mortgage Consultant, David Rivera, what I was wanting to do, and that fast I was on my way to a lower interest ...

Pros: When you call you could talk to anyone and they could help you.
Cons: It is hard to find something negative,  because it went so easy. 

The Quicken Loans experience went very well.  No surprises at closing.  Scott Gregg my Mortgage Bankerwas very helpful and always called back. A very professional company.  The loan processing department was very helpful and ...

Pros: Easy application, fast processing, great rates!
Cons: Website not always up to date.

I called the 800 number and had a very friendly and professional loan intake counselor, Ericka Bell. ...

Pros: Prompt.  Attentive.  Complete in all details.  Precise.  Patient and polite.  Knowledgeable.
Cons: Home inspection:  hard to schedule with all the other re-fi's being done nowadays. 

My wife and I decided it was time to refinance our small home on 3/4 acre in Federal Way, WA.  Went through LendingTree.com...decided to go with QuickenLoans because they 1) provided figures up front and 2) called twice to ask if I understood ...

Pros: Quicken Loans lives up to their reputation fullfilling my needs as a busy working mother.
Cons: The process still took 7 weeks.

I was on the fence about refinancing my home since I had a low interest rate already.  I was monitoring financial news and saw a drastic drop in interest rates on 15 year loans.  I quickly checked local rates and Quicken Loans had a low ...

Pros: Quick, thorough, professional
Cons: None

I went with Quicken Loans after receiving a great referral from my friend in Texas.  Jesse Kernc was my loan officer and he helped me every step of the way.  He always returned phone calls promptly and called me everytime there was something ...

Pros: Online account viewing.  great service and sales team
Cons: NONE

Quicken loans made getting a mortgage an enjoyable experience.  Michael McClure and Ty Washington really took great care of us throughout the entire process.  they stayed in constant contact to let us know what was going on.  I would ...

Pros: All online, very fast process. I never had to talk to a mortgage banker!
Cons: Need ability to set email alerts when the loan status changes

I just closed on a Home Equity loan with Quicken Loans. The experience was fast, and so easy I couldn't believe it. I'm a junkie for things that have moved online. For example, I was very excited one day when I was able to change my DirectTV ...

Pros: Sean made this whole process an easy one!
Cons: I can think of none!

This was not the first time I have refinanced on line but it was my first time using Quicken Loans. I have to admit, I was not looking forward to this process based my previous experience. However, this turned out to be a very enjoyable process, ...

Pros: Quicken Loans is appropriately named. Quick! They are also informative, engaged and thourough.
Cons: There were no 'cons' to our experience with Quicken Loans.

As one of the parents of twin 18 month olds, the traditional method of trundling off to see loan officers, go to the closing agent's office, etc. was very unappealing. Quicken Loans made it just about as easy to refinance our home loan (at a fabulous ...

Pros: Agents returned calls promptly, curteously, and were knowledgeable regarding practical information and recommendations.   
Cons: I prefer face to face interaction usually.

When making the decision to refinance my home loan, Quicken Loans was the company that seemed to be most interested in helping me to attain my monthly payment goal.  There were several conversations with the loan officer before the final documents ...

Pros: Application, loan closing, customer service
Cons: Selling off loan immdiately to another lender

Obtaining a home refinance loan through Quicken Loans was by far the easiest home loan process I have ever been through. Their staff is very thorough and seemed to follow through on everything that was promised. benefit.We first applied to ...