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Feb 10 '12
Pros: First call back was quick.
Cons: Don't follow through. Inconsistent--kept reassigning the file.
Summary: I have used this company about 4 years ago and was really happy, but this time was a disaster. Sent in a request and got a call pretty quickly. The person pulled the credit and said he would call me back with options that day or the ...
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Feb 10 '12
Pros: Great rate
Responsive agents
Easy application
Fast closing
Cons: none
Summary: I would not hesitate to recommend Quicken Loans to anyone seeking to refinance their home. In mid-December 2011, I decided to take advantage of the great interest rates and refinance my home to a 15 year fixed rate mortgage. I checked with the ...
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Feb 10 '12
Pros:
Honest estimate of rate and fees
Closing convenient
Cons: Prolonged time between faxed info and post to website causing unnecessary phone calls
Summary: I am happy to have the chance to let you know about my great experience with Quicken Loans. My husband and I have used this home finance option on 3 different occasions, each time with fantastic customer service and competitive rates. I was ...
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Feb 09 '12
Pros: The website was fantastic.
Cons: The human representative's communications could have been a lot better.
Summary: Quicken was very easy to work with. Their website was phenomenal. Easy to sign onlne. The closing was very simple. The rate was awesome. This was the best deal around. We had refinanced with ...
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Feb 09 '12
Pros: Paperwork done on line
Notary meets at your home or convenient location
Cons: Poor communication
Summary: This was a painful experience. What started out sounding fast and relatively easy, ended up lasting 6 months. This was partly due to an error on the original title of the home, which could not be helped by Quicken. However, it took ...
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Feb 09 '12
Pros: quick, thorough, professional, responsive, customer-friendly, attentive, amazing.
Cons: Have no negative thoughts; dealing with them was a great experience.
Summary: We recently completed the refinance of our home mortgage with Quicken loans. They are correct when they say their aim is to amaze, for that was our reaction to the process. We made our initial contact by phone on January 19th, we ...
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Feb 09 '12
Pros: Documents are forwarded electronically or fax. Closing was at my home.
Cons: I don't have any cons.
Summary: I am recently divorced and this was the first time I tried to refinance my home by myself. I was nervous and a little scared. I wasn't sure if I was going to be able to do this on my own or even qualify for refinancing. When I called ...
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Feb 08 '12
Pros: We did not even have to leave the house even for the closing.
Cons: Can not think of one thing to say that I would change about the process.
Summary: We refinaced with Quicken loans and would highly recommend them to everyone. It was a simple, quick and painless process. Everyone we had contact with was pleasant and willing to answer all of my many questions, a very patient staff and pleasant to work ...
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Feb 08 '12
Pros: Straightford process, honest loan officers. As advertised
Cons: No particular complaints with QuickLoans.
Summary: After talking with many mortgage companies QuickenLoans gave us the best rates for a no closing cost 15 year refinance. Other companies were often vague about actual costs and appears to be using bait-and-switch techniques. QuickenLoans offered us a ...
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Feb 08 '12
Pros: FAST!, Courteous, questions answered promptly, time line for closing was
half the estimated time.
Cons: NONE
Summary: We wanted to refinance our mortgage because interest rates had dropped, we needed to lower our payment, and see if it was possible to get out of the HUD loan we were in. I had contacted 3 lenders and received information and quotes from ...
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Feb 07 '12
Pros: A great rate, excellent customer service and the online form process.
Cons: The closing costs were higher than some other lenders I have refinanced with.
Summary: I saw a commercial for Quicken Loans on tv and decided to call the number. I am very glad that I did. The mortgage banker I talked to asked questions and throughly explained the refinance process. I was able to lock my rate in the same day ...
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Feb 07 '12
Pros: Fast processing
Responsive team
Technological tools for convenience and speed
Cons: No face-to-face interaction
Summary: We chose to purchase our new home using Quicken Loans in 2011. From the very beginning, we were impressed with our banker’s professionalism and responsiveness. She even worked with us late in the evening around the holidays to make sure that we ...
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Feb 07 '12
Pros: Easy online document signing and upload
Convenient and fast closing
Cons: None - Great experience
Summary: This was the third loan (second refinance) that we have done with Quicken. Obviously our experiences have been good or we would not continue to do business with them. Each loan has been a painless and near effortless process for us. Our ...
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Feb 07 '12
Pros: Lender provides a lot of communication and good customer service.
Cons: Too many people involved-lines of communication get crossed.
Summary: I am a first time homebuyer and was really impressed with QuickenLoans and their service at the beginning of the process. As time went on we ran into more and more trouble and felt at times that we should just give up our dream of buying a ...
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Feb 07 '12
Pros: Personal attention, knowledgeable staff, smooth process
Cons: Hard to get hold after initial contact.
Summary: I decided to refinance my home that I had bought 3 years ago. I called Quicken loans and got a quote with several options. The loan guy was extremely well informed, and I quickly began to trust him. He answered every question I had and set me up with a ...
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