Quicken Loans

Pros: None.
Cons: Poor service.

My wife and I began our search for financing at this well known online financial services company, Quicken Loans. Our experience was clearly negative. After signing an approved loan application for a 5/1 ARM product we found the house of our dreams and...

Pros: Efficient service, friendly people, experienced.
Cons: N/A

We recently refinanced our home through Quicken Loans.  We first looked online at bankrate.com to find the best rate.  Then we called our current bank and asked if they would be willing to match the best rate, which was through Quicken ...

Pros: Fast, Responsible, Respects the consumer, and only offers a product that benefits your situation.
Cons: The $400 upfront towards closing is difficult if you're not intent to buy/refinance.

The loan process was clearly described and all of the people involved where very quick to respond to my needs.  All agents managed my account and personal information with respect.  Whenever I had a question it was almost always answered within ...

Pros: Closing was very quick and convenient. The rate we got was very competitive.
Cons: It is still hard to believe that a mortgage this easy could be legitimate. 

Throughout the process our loan officer, Mark Hegenbart , was very informative. His good faith estimate was broken down so that we could understand what each charge was for.  The comparison of the estimate & the final settlement statement was ...

Pros: Mike Habbo was excellent at prequal gathering information and communicating the process with us. 
Cons: None of any great consequence. 

I was referred by a friend from NC and did a refinance in CT.  I contacted Quicken and was spoke with Mike Habbo.  Mike gave my current rate information and at the time I explained I was shopping for the best rate possible.  After a quick ...

Pros: Personal Service
Made changes to meet financial needs
Cons: Re-financing date versus current mortgage due date

The process which Quicken Loans has developed for the mortgage process is very efficient and low stress. The entire mortage team was well organized throughout the process. When I had questions and concerns they listened to my concerns and ...

Pros: Great customer service.
Great rate (4.875, no points, 30 year fixed) and low closing costs. 
Cons: Minor issue on rate - however it was resolved quickly.

The government's "Making Homes Affordable" plan allowed my wife and to refinance our 6.0% 30 year fixed rate mortgage.  Our original loan was backed by Fannie Mae and we were not paying PMI.  When we first started exploring a refinance we had ...

Pros: Offered options we hadn't considered
Better interest rate and terms than found elsewhere
Fast closing!
Cons: Digitally "signing" documents online made us a little uncomfortable, but the advantages outweighed the disadvantages!

I contacted Quicken Loans when we were considering refinancing our mortgage.  We had two mortgages and wanted to get some cash out in order to (finally!) landscape the front yard.  Unlike other banks I had contacted, the agent at Quicken Loans ...

Pros: Fast, professional and courteous service.
Cons: One small con: the loan was sold before first payment was made.

It was fast, easy and painless for us. I researched rates online at bankrates.com and Quicken had best rates. I tested several companies for rates, but Quicken beat everyone for our loan rate. We applied online, got approved, and closed less than two ...

Pros: One phone call to start the process and let them walk you thru.  
Cons: NONE! I don't feel we had any closed doors.

We refinanced our home at the end of December 2008 shortly thereafter closed on the loan. Matthew Kocourek walked me and my husband thru the loan and though I was "extremely" doubtful at first going thru the internet and speaking with someone over ...

Pros: Great Customer service and a truly caring team of professionals
Cons: I can't think of any cons with my experience with Quicken. 

Although no one really wants to have debt, now and again the time comes that a loan is important. That being said I searched the internet to find the best loan for my needs. Within 24 hours of signing into a site that pairs customers with lenders I ...

Pros: quick online access to all documents; easy access to banker,
unbeatable rate
Cons: intentional delay in processing

My experience with Quicken loans was both good and bad. It started of great with very attractive rate quote by pleasant, polite and not excessively pushy banker Michael Cameron.  I was very hesitant to provide him with personal info and credit card ...

Pros: very thorough, made sure that I understood each step, quick to respond, clear, and efficient
Cons: There are not small loans available through Quicken.

I did some research on loans online, due to my unhappiness with my current lender. I was looking into a refinance with cash out option. I called up Quicken, and spoke with Jason about my options and what would be the best way to go. Quicken had the best ...

Pros: Fast process, great communication
Cons: None

I had been in the process of refinancing with another company, and the closing date kept getting pushed back with no communication. The numbers kept changing, and I could not get them to respond to my concerns. After four months, I happened to ...

Pros: Brian recommended the FHA loan when my house appraisal came in low.
Cons: none

Quickenloans worked with me to refinance the mortgage on my townhouse in Apple Valley, MN, in May of 2009.  They were easy to use - I found them on the internet and communication was easy and the web site provided all the information I needed.  ...