Quicken Loans

Pros: very fast, professional, easy to understand process with constant communication
Cons: $400 start up fee not refunded as promised. Just tell us that, we are adults.

In May 2009 my husband and I decided to take advantage of the low refinancing rates for our home.  I found QuickenLoans.com just by surfing and felt comfortable giving some basic information online after checking with the Better Business ...

Pros: The knowledgeable and professional staff. They were accessible and responsive to all my questions. 
Cons: Initialrate offered had to be adjusted last minute because of the type of dwelling.

Since the year 2000, I've bought 3 homes and have refinanced a couple of times. The mortgage application and refinance process is something that I never looked forward to. It was long and drawn, requiring me to complete hundreds of pages ...

Pros: Online account viewing.  great service and sales team
Cons: NONE

Quicken loans made getting a mortgage an enjoyable experience.  Michael McClure and Ty Washington really took great care of us throughout the entire process.  they stayed in constant contact to let us know what was going on.  I would ...

Pros: Low starting payments, lots of up front cash, speedy closing
Cons: Lots of deceit, fees, hidden ways to really hurt your wallet, rude and pushy.

We wanted to refinance our house. We worked for three months with the aid of Quicken to correct an error on our credit so we could close this "GREAT DEAL". I asked every question I could think of to ask. I was told the rate was fixed and my payments ...

Pros: Quick and Easy
Cons: To quick and easy Scam!!!!!!!!!!Don't let them get your money!!!!

My husband and I thought that our recent experience with quicken loans was going to be a pleasant one. Boy were we wrong. A quicken rep (Cecelia) contacted my husband, he gave her his ssn for a credit check, mean while he was suppose to gather check ...

Pros: They found many ways to save us money. They were not pushy.
Cons: At times things seemed a little slow although they did answer questions.

My experience with Quicken loans and their employees was pleasant. The staff were very professional and educated, if we had a question they answered it quickly.They went out of their way to reassure us and found a few ways to save us money.  They ...

Pros: Everything done in my home with great support!
Cons: Some things seemed to take a long time - but in fact, moved quickly!

I recently refinanced my home through Quicken Loans!  I had contemplated refinancing for a significant period of time but had avoided it believing it would be a laborious and difficult process! Using Quicken Loans provided a surprisingly outstanding ...

Pros: Easy to work with.
Cons: None.

I decided to refinance my house and contacted three mortgage companies.  Quicken was the first to respond and provided concise, clear information about their process.  They assigned a Senior Mortgage Banker (SMB) and provided his toll free ...

Pros: They were fast, they fulfilled their promises, they had excellent support from the entire team.
Cons: You pay a deposit to get started. I felt like I was arguing with them.

My family and I wanted to save money on our current loan, we began researching different banks and loan companies and found Quicken Loans. I really loved that they had competitive rates and friendly service. They really took into consideration ...

Pros: They take pride in their work, make the process easy, keep you informed of status.
Cons: There aren't any cons.

I was referred to Quicken by a friend who was quite pleased.  After completing the Quicken Loan process, I must completely agree that Quicken Loan was a great way to refinance my mortgage.  Everything was so easy.  Everything was ...

Pros: Customer Service feedback was prompt and continuous.
Cons: There is no face to face contact. But pictures in the signature area helped.

We were really hesitant about streamlining but really needed to reduce our payment. Quicken Loans really helped and was patient in explaining to us making sure we understood through out he whole process. We check with the BBB looking at two companies and ...

Pros: Easy process
Online update hub
Helpful people
Good rates
Relatively fast
Cons: Sold loan to Chase
Confusion on refundable deposit

Ryan my refinance loan officer was my first contact at Quicken Loans. Good first impression. Very up front. Worked very hard for us. Loved the online account area. It made keeping up on developments easy. Once the loan was all a go and we were headed for ...

Pros: Efficient
Great customer service
End to End process
Good price
Cons: Dealt with a lot of different people during the process

I recently went through Quicken Loans to consolidate my first mortgage and a home equity loan into a single 10 year fixed rate mortgage.  The process was painless and mainly handled through a combination of quick phone calls and on-line ...

Pros: Very friendly and personalized, customized website was very useful
Cons: Changed loan refinance pricing at end with no regards to initial offer.

The various members of Quicken were very helpful, particularly the support and closing team.  They were all very helpful and professional when there were questions along my refinance process.  Andrew, sales representative was very approachable ...

Pros: Quicken Loans never left me in a fog and escorted me through every step.
Cons: The treatment by Chase it reminds me of the feeling after a Caribbean cruise.

After contacting Lending Tree it was only a matter of hours before Fady Kareem, of Quicken Loans, called me to begin the refinance process...and this was on a Saturday!  By noon Monday it was only a matter of crossing the T's and dotting the I's ...