Quicken Loans

Pros: friendly rep, always returned calls
Cons: pre-approval is more like a pre-qualification with them, do not rely on it

We applied for pre-approval for a mortgage with Quicken Loans in mid-January of this year, 2009. We were pre-approved, over the phone, after answering several questions regarding income, debt, and giving personal information to the rep so she could run ...

Pros: None
Cons: They lead you on, it's too late to back out once you realize what's happening.

My husband & I are 1 week from moving & about 2 seconds from switching loan companies. Dealing with Quicken Loans has been a total roller coaster. We could have saved our $500 good faith deposit and gotten a similar ride much cheaper at the theme park. ...

Pros: Anthony was very informative about the homebuying process!
Cons: NONE!

In recent months, I spent a year searching for the perfect house. With my budget and credit in mind, I found the house at a great price in the perfect location. After interacting with several lenders and discovering their interest rates were higher I ...

Pros: Primary residence loan rate was less than other company quoted.
Cons: Quicken Loans required a $500 up front deposit for each loan application.

We were contacted by Quicken Loans in response to our on-line inquiry of home refinance rates through a link on Bank Rate.com.  We were interested in refinancing our (new)primary residence as well as the possibly of refinancing our ...

Pros: Easy application, fast processing, great rates!
Cons: Website not always up to date.

I called the 800 number and had a very friendly and professional loan intake counselor, Ericka Bell. ...

Pros: Excellent customer service
Great rates
Fast closing
Cons: Couldn't reach my "Client Care Specialist" very easily

I just completed a refinance of my home in Oregon with Quicken Loans and was so extremely pleased with the entire process that I just had to tell someone.  I'm exceptionally busy and normally wouldn't take the time to write a review like this. ...

Pros: Great company to work with. Quick and easy process
Cons: None that I can think of

Quicken Loans was extremely helpful the whole way through the process. I was very pleased with the experience and would definitely recommend Quicken Loans to friends and family. Everything that I was promised came true. They where very upfront and honest ...

Pros: Simple, quick process, good use of technology
Cons: Deceptive practices, do not deliver what they say, DON'T USE THEM!

This was my 2nd refinancing with Quicken Loans.  My first experience went very smoothly, using technology to complete the process quickly and easily.My 2nd experience again benefited from the use of technology and rapid processing of our ...

Pros: Knowledgeable
Courteous
Fast/Efficient
Goes the extra mile
Cons: Can't think of one

Our experience with Quicken was wonderful.  We have refinanced with this company 3 times and every time we had competent professionals working with us, good information, and very low mortgage rates - in fact - the lowest mortgage rates offered after ...

Pros: Before they take your money they are nice on the phone
Cons: Take your money even if you haven't signed one thing. Good Luck getting it back

My wife and I were in the process of refinancing our house.  We contacted Quickenloans to begin the process of securing a loan.  They promised a VA certified appraiser would do a thorough inspection of the house and compare its price to sales ...

Pros: Quick responses, convenient paperwork, competitive costs and rates
Cons: It took too long for the loan to be transfered to an unknown servicer.

My representative at Quicken Loans was very easy to work with and always easy to contact.  When he needed to research something and get back with me, he always did so in a timely manner.  His working hours were conveniently shifted back in the ...

Pros: -Quick
-Friendly
-Pleasure to work with
Cons: -Nothing major, just failing to see one document that I had sent- but quick fix.

After working with 2 other mortgage companies, Quicken loans have been the best.  The greatest thing I have to say about Quicken is that they really were quick!  The people I had working with me were great to talk to, and seemed more like ...

Pros: fast closing, closed in our own home, website with all loan information available 24/7
Cons: working with a new person on each step of the loan

When my husband and I were refinancing our home we checked with multiple banks and loan agencies.  We planned on refinancing with a local bank but when it came time to close they had to adjust our interest rate because it was never locked in.  ...

Pros: Efficient, sure I got the best program/rate, appraiser and lawyer worked according to my schedule.
Cons: Really need to have Internet access but probably could have been done by phone only.

My experience relates to the refinancing of a multi-family investment property and my primary residence (also a multi-family).  As a person employed full-time with an extensive travel schedule, I tend to have very little time left to ...

Pros: Great website
Cons: Bait and Switch like actions

We are in the process of getting our first mortgage. While on the For Sale By Owner website, I filled out a form requesting information from mortgage companies. Quicken Loans contacts me within a day. After being called a few times, we decided to go ...