Quicken Loans

Pros: Not having a crappy intrest only loan anymore!!!
Cons: Having more money in my pocket every month for my wife to spend!

In 2007 I was a first time homebuyer with no idea what I was doing. I found a great house and moved on it immediatley. My realestate agent hooked me up with a lender and before I knew what happened I was moving in. The only problem was that I had the ...

Pros: Steve Gatins
Cons: none

My experience with Quicken Loans was incredibly delightful.  I had accessed their web site in search of a lower interest rate for my mortgage.  I had tried unsuccessfully to get information from my at that time current mortgage ...

Pros: Got a good rate
Cons: Points raised at closing even though I had a locked rate.  Very unprofessional.

This was the most frustrating, time consuming, irritating processes I've ever gone through. They have "teams".  This means any time of day or night some stranger calls and asks for you to send them personal confidential information. I've had calls ...

Pros: Previous loan person from 2006 was good and knowledgeable
Cons: My current loan officer.

I applied at a web site to refinance my home to a lower interest rate.I decided to respond to a quicken loan specialist call. I was quite frightened to think how stupid he was....1. He first told me almost immediately that I would need to pay ...

Pros: Excellent customer service, relatively competitive rate.
Cons: Lack of transparency on rate.  Closing fees are a bit high.

Found them online to have a very competitive rate and they were able to do a 5% down loan when agents for other big name banks insisted anything under 10% down wasn't legal.  Their rate was relatively competitive, but the fees a bit on the high ...

Pros: Reducing our interest rate and lowering our monthly payment
Cons: None

I recently closed on a refinance with Quicken Loans and just like the name implies, it was QUICK...My banker, Joe Kustra, was very knowledgeable of the products offered and was devoted to finding a program that was best for our needs. Once we found the ...

Pros: good terms / rates
very professional & polite
customer service trained
Cons: Underwriting Team Process was INCOMPETENT
poor timeliness

We were very happy with the terms we locked in, and in working directly with the Sales team and Customer Service team.  However, after being promised we would be able to close in 30 days from start to finish (Feb '09), it took over 90 days to ...

Pros: Everything is completed on-line, follow through with promises.
Cons: Too many "team members", need more information at the last minute. Delays, delays and delays.

I recently completed a loan through Quicken Loans and found the experience to be stressful at best.  Quicken missed multiple closing dates, always needing more information but only informing me at the last minute.  The explanation provided to ...

Pros: Rate was very competitive.  The employees were responsive to my inquiries.
Cons: Process took too long,

I had a mixed experience with Quicken.  The process took far longer than expected, and in the end, due to several people from quicken being involved int he process, whatw as initially promised me was not delievered.  Quicken did meet me in the ...

Pros: Fast, easy, multiple points of contact if original person wasn't there.  Excellent follow-up.
Cons: I can't think of anything they could have done to improve the experience.

As the economy tanked this year, we were faced with a first mortgage at a great rate and a second that was at 7 3/4%.  I didn't think our property had the value for the refinance, but decided to check it anyway with Quicken Loans.  I knew we ...

Pros: quick response to inquiry
Cons: high-pressure, fast talk and no written good faith estimate prior to deposit

I was looking to get a fixed 2nd mortgage so that I wouldn't have to worry about rising rates. I got a hold of Quicken, and they immediately wanted my social security number and $350 deposit to run my credit check. I told them I have my credit numbers ...

Pros: A great way to waste money in application fees!!!
Cons: Higher interest rates, excessive loan fees, and unethical and inept loan officers.

I contacted Quicken Loans in purchasing a home, and $850 later in application fees, I ended up dumping them for being unethical and inept. I had excellent credit, but the price of the homes in the neighborhood I was shooting for made my debt to ...

Pros: Cheap, sort of, good faith estimate wasn't accurate enough to honestly tell.
Cons: You get what you pay for, your deposit is history just for shopping them

Unless slimy used car salesman are your favorite type of people to deal with, just go with a local lender and spend a little more money on your closing to have an enjoyable, smooth, stress free experience buying a house. Quicken will frustrate the ...

Pros: I was very satisfied with the experience I had with Quicken Loans.
Cons: I don't have any issues in this category regarding my experience with Quicken Loans.

I contacted four lenders when I decided I needed a loan to purchase my first investment property.  Two of the lenders replied that they only supported primary residences.  In my case, Quicken was my first positive ...

Pros: None
Cons: They do not care about the customer only the buck.

Employees of Quicken Loans are not truthful - lied on more than one occasion.  Josh Brown told me on more than one occasion the turn around time to get the subordination release from Chase (Washington Mutual) was 7 days.  Chase denied ever ...