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Mar 24 '12
Pros: Competitive rates
Cons: Substantial disconnects between the various groups that the loan process goes through
Summary: With a refi finding the right lender is a huge deal. We compared the usual suspects and after the initial person assured us that we would be able to remove a person from the new loan and the deed as part of the refi we opted to go with Quicken. ... read more
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Mar 24 '12
Pros: All on-line, convenient, fast (closed in 45 days), closing done at our home.
Cons: Occasional lack of good communication between departments at Quicken.
Summary: We refinanced with Quicken in the Spring of 2012 and found the experience overall to be very positive, and quit easy. We received a rate of 3.25% on a 15 year term. We found process convenient since everything can be done from your home ... read more
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Mar 20 '12
Pros: Fast closing, ability to offer good interest rates. Notary comes to your home for signing.
Cons: NO customer service when a problem occurs. Hard time getting answers via e-mail regarding problems.
Summary: We were contacted by Quicken Loans with a refinance offer that lowered our home loan by a full percent. Since our first loan went so smoothly, we went ahead. Most of the general loan procedures went fine, until the actual closing. We didn't receive ... read more
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Mar 20 '12
Pros: Good access to representatives.
Good website to track progress of refi appication.
Cons: Some representatives are great, others are not.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I refinanced out of a loan serviced by Ocwen. Ocwen was a complete trainwreck. Not only did you have to go through 5 ... read more
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Mar 20 '12
Pros: Keeping me informed, Fast response to questions and requests, 24/7 website access, accurate disclosures.
Cons: Long Final review and closing process, no access to the uploaded documents
Summary: I shopped around for the best rate to refinance my home. The local S&L's were offering a little better rates. But when I called Quicken and spoke with Mike Hamka about my needs, he provided me with accurate information and I felt like he genuinely ... read more
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Mar 18 '12
Pros: Fast, efficeint and very good communication!
Cons: give them what they ask, even if they say they "May" not need it
Summary: I obtained a streamlined home loan. They called me themselves after I used them last year for a traditional fha loan. The interest rate had dropped and they were going to help me get a lower interest rate without my having to ... read more
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Mar 18 '12
Pros: streamlined process,online access and electronic signing make it easy
Cons: numbers and terms of loan changed and were not explained beforehand
Summary: This was for home loan started in January and ending in March. I received a gift card for writing this review.The refi company was Quicken Loans. The process was fairly easy for the consumer. The reps were very prompt in getting back to you if you called ... read more
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Mar 17 '12
Pros: Professionalism and courtesy of representatives.
Ease of use of the on-line documentation system.
Cons: Being unclear on what the closing costs would be.
The (seemingly) constant requests for additional documentation.
Summary: Overall my experience with refinancing my home loan with Quicken Loans (QL) was a good experience. The Mortgage Banker and Client Care Specialist I worked with were exceptionally courteous and responsive to my questions, even when ... read more
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Mar 17 '12
Pros: The main people at Quicken that I delt with....
Cons: The stupid Underwriters in the background & their stupid requests.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. This whole mess started Aug. 31st, 2011 with my application and finally closed March 5th, 2012. It has been nothing but a goat rope ... read more
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Mar 16 '12
Pros: Secure document upload online. No faxing or mailing required.
Cons: none.
Summary: This process was incredibly simple and everything went very smoothly, with the exception of my old lender releasing some of the information that was needed. Nearly everything was done online. I only had to scan, sign, and upload a few documents. ... read more
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Mar 16 '12
Pros: Easy Process
Friendly, Helpful, and Knowledgeble People
Great Online site
Cons: I liked the online site, but found a little bit of the process confusing.
Summary: We tried to refinance with our current lender and after 6 months dealing with their errors, I decided to just get a quote from Quicken. They were able to beat the interest rate we had been offered with no points. It was a much better ... read more
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Mar 15 '12
Pros: The interest rate was attractive.
Mortgage Loan Officer was competent.
Cons: Customer support doesn't understand the basics of mortgage refinancing.
Summary: This was my 3d refi through Quicken. Unfortunately the experience was very bad this time. The settlement statement was incorrect and the Customer Support staff did not understand the error--finally I insisted on speaking to the Mortgage Loan ... read more
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Mar 15 '12
Pros: Got me the loan,good website.
Cons: Took too long, communication issues with their UW
Summary: This is my experience with Quicken loans and the Quicken loan process. I was generally pleased with my banker and especially Qucken's ability to meet my debt to income ratios with a loan that would work for me. Other mortgage brokers had more ... read more
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Mar 15 '12
Pros: informative, responsive, diligent and efficient. application, loan officer and closing team were very helpful.
Cons: better understanding of each states requirments regarding property in trust, and better notary process
Summary: This was our first time to seek a home loan and Quicken Loans made the process work. Our application specialist and loan officer worked to get us the best rate even though at the beginning we thought we had a better plan, they know what they are ... read more
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Mar 14 '12
Pros: They financed me. Also, Sean Breeden.
Cons: Found out AT THE CLOSING my mortgage payment was $200 MORE than I was told.
Summary: I would never recommend Quicken Loans to anyone or work with them again. The pre-approval process was a complete joke. After I found a house, paid to have it inspected, and got as far in the process as to give notice to my land loard it ... read more
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