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Jun 02 '12
Pros: Fast, efficient, professional, reliable...great communication at all times.
Cons: There wasn't one thing that was negative in any way!
Summary: It's no secret that many homeowners are struggling in today's economy and we happen to be one of those who found ourselves "upside down". When the government initiated the new HARP program we decided to take advantage of the opportunity to lower our ... read more
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Jun 02 '12
Pros: QL was patient, diligent, polite, and worked hard making things happen.
Cons: Inconsistent requirements for the client
too many CSRs
Took too long due to miscommunications.
Summary: The first time I refinanced with Quicken Loans, I closed in about 3 weeks. The second time, which I just recently finished, was a bit more difficult because there were things I had to do this time that I didn't have to do last time. I ... read more
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May 31 '12
Pros: -very personable staff/helpful
-all online process
-No travel required.
-very fast process.
Cons: -very quick process. Important to do your research prior to starting the process
Summary: We began our process of looking for a refinance for our home loan in mid April 2012 and closed in right around one month from our first conversation with our banker. We shopped around and Quicken gave us a comparable rate to another bank that ... read more
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May 31 '12
Pros: They use a team of people who communicate extremely well with each other.
Cons: Second time around the block and I don't necessarily find any cons.
Summary: I used QL to refi. It was painless and worry free. If you're looking to purchase or refi, I highly recommend you give them a call. They are honest and straightforward. If its not in your best interest, they will tell you that as ... read more
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May 31 '12
Pros: Finally there was a loan that would work for our purpose.
Cons: Felt the people were great but that they weren't talking to each other for information.
Summary: I was happy to have someone finally be providing the Harp 2.0 program. I had been trying to refinance for over 2 years and couldn't qualify because we where upside down on our loan, we paid our loan on time every month and we had PMI. I ... read more
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May 31 '12
Pros: Able to close the loan at home doing everything at my computer .
Cons: Well, it did cost a lot of money to process the loan.
Summary: Hello , I am receiving a gift for giving this review regardless of good or bad. Well, this is a very good review. The personel that I worked with were super nice and so very willing to help with anything at all and I had a lot of questions, where I ... read more
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May 31 '12
Pros: Fast. Trustworthy.
Cons: No cons!
Summary: We recommend QL to anyone; we enjoyed a very pleasant experience. When our letter announcing our eligibility arrived via FedEx, I was skeptical. It sounded too good to be true! But since it had Quicken on the letterhead, and I'd used ... read more
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May 30 '12
Pros: Great experience! Quicken Loans will be saving us so much money!
Cons: I don't have any complaints with Quicken Loans, hopefully I will continue to have success!
Summary: My husband and I decided to refinance our mortgage, but had been putting it off because we were overwhelmed with the process. We heard about Quicken Loans through a friend and gave them a try. We are so thankful that we did!!! We are now saving over $230 ... read more
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May 30 '12
Pros: Efficient, responsive, quick. The process was generally smooth and efficient.
Cons: Consider using one person throughtout the entire refinancing process.
Summary: We refinanced our home in Alexandria, Virginia with a 7/1 arm. The process was very quick and efficient. We are still waiting to receive payment information from Quicken and waiting to receive the excess escrow money from the previous lender. The only ... read more
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May 30 '12
Pros: MyQL.com; Amazing notary coming to my home for closing; experienced banker helped answer my questions
Cons: Many phone calls; slow response time; Frustrating process to prove funds to close numerous times
Summary: I recently closed a 30 year FHA refinance with Quicken Loans. My goal was to reduce my monthly payment by reducing the interest rate. I was able to do that and will be saving $200 dollar per month. I selected Quicken because I am a ... read more
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May 29 '12
Pros: Worked with my busy schdule. Agents very friendly and helpful.
Cons: Neglected to inform us of a few pretty major details. $400 non refundable deposit
Summary: My wife and I are both pretty busy with our jobs and other responsibilities so finding a local loan agent that could work with our schedule was difficult to find. I had heard about Quicken loans on the radio and decided to try them out. It was really ... read more
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May 29 '12
Pros: Online paperwork.
Cons: Pay minimal closing if intrest rates go down for another refinance but still save alot.
Summary: Second time using Quicken loans. I already had one company in the works but Quicken loans made is very simple to do it online. The majority of all necessary paperwork was done online. Several options were offered to me for refinancing. From ... read more
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May 27 '12
Pros: The first Quicken contact (sales) was pleasant to deal with.
Cons: I have purchased seven homes in my lifetime and this has been the worst experience.
Summary: Whenever Quicken Loans asked us for information, my wife and I returned the information in a timely manner. It seemed like the more information we gave to them, the more they wanted. However, we realize that after the "mortgage debacle" in the banking ... read more
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May 25 '12
Pros: Specialist were very pleasant to speak with and in the end, our goal was accomplished.
Cons: Too many specialist, lack of organization of paperwork and length of loan process.
Summary: In the end, our wants and needs were met. However, I felt as if I was a deck of cards being shuffled through many different "Client Care Specialist". While each one was very professional and pleasant, we do not feel the best relationships were ... read more
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May 25 '12
Pros: Submittal of required documents was easy.
Cons: Difference in what is verbally promised and what shows up on paper for closing costs.
Summary: I began my dealings with Quicken on a postative note. The only thing I did not like is they require a $400 downpayment to get things going. I next had an appraisal that unfortunately came in much lower than I had hoped for, but that is the reality of the ... read more
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May 23 '12
Pros: So many pros, the primary for me was ow easy the website was to nagivate.
Cons: My lack of knowledge regarding Quicken Loans.
Summary: I feel that your site, Quicken Loans on line is a great asset to anyone looking to refinance their home mortgage. Your company and your people made the refinance process so simple. I started my loan refinance the beginning of May. I was able ... read more
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May 23 '12
Pros: The process was quick, easy, everything was clearly explained, and able to follow application online.
Cons: Having so many different people involved in the approval process could get confusing.
Summary: Our experience with Quicken Loans was great! Once we spoke with the Quicken Loans representative from our area, everything moved rather quickly. We were able to complete and sign the application on line. When additonaly documentation was required, we ... read more
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May 23 '12
Pros: Quick process and great staff. Easy to use web-based program.
Cons: We were skeptical and apprehensive in the beginning, but ultimately had no problems.
Summary: This is one of the easiest processes I have ever done! We had been attempting to take advantage of lower interest rates for some time and wanted to refinance our home, but we struggled to find someone to work with us due to our loan to ... read more
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May 20 '12
Pros: Very easy and seamless process. Most paperwork was completed online.
Cons: Sometimes we received too many follow-up phone calls.
Summary: This was our second time working with QL and we had another great experience. Our loan specialist was personable and direct. He was easy to get in contact with and also contacted us frequently just to check on our progress and answer any questions. I ... read more
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May 20 '12
Pros: Online system for tracking our loan process was nice.
Cons: Insufficient internal communication, and a lack of training in customer service skills.
Summary: My husband and I just recently refinanced our home with Quicken Loans. It was a quick process but it could have been much smoother had they had communication internally. Our Mortgage Banker and Client Care Specialist did not communicate about our loan. ... read more
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May 19 '12
Pros: Fast, accurate, friendly, easy, helpful and saved me money
Cons: None whatsoever.
Summary: I received a gift card for writing this review, regardless if I had a positive or negative experience. I refinanced my home loan (new HARP 2.0 requirements). Very attractive rates were/are available to those homeowners who owe more than ... read more
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May 19 '12
Pros: Amazing customer service! Super easy to complete. Great Rate.
Cons: None
Summary: I was looking to do a refinance on my home through the HARP program. My current mortgage company told me on two different occasions that I didn't currently qualify because I had LPMI with my current mortgage. They said to keep checking back ... read more
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May 17 '12
Pros: Helpful people, personal website, lived up to promises
Cons: One inexperienced agent made errors on our app that slowed the process
Summary: I got a flier from Quicken in the mail and called on impulse -we weren't sure if we were eligible to refinance our home loan or not. I called and agent Michael crunched numbers. Hours later he called back with positive results and we began ... read more
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May 17 '12
Pros: There really weren't any on QuickenLoans part.
Cons: Horrible communication; zero followup; and poor service from start to finish.
Summary: My experience with QuickenLoans to refinance my house was horrible! It took almost 3 months to do a simple re-finance. The communication from start to finish was lacking in almost every way. I am an extremely busy person with work, and ... read more
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May 17 '12
Pros: Easy process, convenient in-home closing, inexpensive
Cons: Falsely set expectations
Summary: From start to finish, my refinance took about 32 days. From talking to colleagues, this was very fast compared to their experiences with other lenders. My biggest frustration with the process was falsely set expectations at the beginning of ... read more
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May 16 '12
Pros: fast and friendly people
Cons: Don't handle out of ordinary situations well. The people seem overloaded.
Summary: The whole process of refinancing my home loan was easy. However I did have some issues. I sent an e-mail and didn't get a response, I explained on several occasions that I was in the process of changing insurance companys and wanted to wait until it was ... read more
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May 14 '12
Pros: The process was easy, efficient and thorough. The people were nice to deal with.
Cons: Cost of loan increased but did stay within represented range.
Summary: I was desperate. My daughter needed help with college expenses. My mother died and had to pick up funeral costs. The air conditioner repairman informed me I needed a new air conditioning system. I didn’t know how I was going ... read more
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May 13 '12
Pros: Online paper work is easy to fill out and service is prompt. Fit my schedule
Cons: Poor communication between departments leads to frustrating requests for same materials and asking same questions
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.My overall experience with Quickenloans I would describe as satisfactory. I would say that the things that Quickenloans state they ... read more
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May 13 '12
Pros: They came to my house for closing.
Cons: The mortgage provider slowed it down a bit which was no fault of Quicken.
Summary: I got a call from Quicken when they paired with my mortgage provider. I needed to get to certain numbers that the market didn't support at first. My banker stuck with me and got me a great deal and saved me over 300 a month. The banker ... read more
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May 11 '12
Pros: Fast, Simple, Painless
In-home closing
Responsive employees
Good transparency of costs
Good online tools
Cons: Not for those who take things slow
Not for those uncomfortable with online tools
Multiple contacts
Summary: Overall I was really pleased that I used Quicken to refinance my mortgage. I was shocked at how quickly I was able to get the loan approved and closed. The initial rep was knowledgeable, transparent, friendly, and highly available. We were able to get ... read more
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May 10 '12
Pros: Fast (less than a month), Friendly, Knowledgable, Service!!
Cons: Nothing, believe it or not. : )
Summary: Thank you!! We participated in the HARP program and took our loan from 24 years down to 18 years!! We saved thousands of dollars in interest and our payment is the same. : ) No appraisals and minimal fees. From the very beginning the loan officer ... read more
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May 10 '12
Pros: The positives include a fairly straight-forward underwriting process online and no closing costs.
Cons: Negatives include poor internal communication. Same information requested by multiple people.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. My Quicken Loan experience had positives and negatives. The positives include a fairly straight-forward underwriting process online ... read more
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May 10 '12
Pros: Could always reach someone
Friendly
Cons: Needed appraisal
Property tax issue resulting in double payment
Unfriendly closing experience
Upfront Costs
Summary: While I could always connect with a person everytime I called, the online process took some getting used to and at times I did feel rushed to get information to Quicken. I had initially called regarding the new HARP loan and wanted to get some quotes on ... read more
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May 09 '12
Pros: - Quicken Loans is QUICK!
- Quicken Loans is EASY!
- Quicken Loans is RESPONSIVE!
Cons: I cannot think of any cons for Quicken Loans.
Summary: I have used Quicken Loans multiple times for refinancing my home at lower interest rates. They were quick, efficient, and very helpful and friendly to work with. I would highly recommend them to anyone seeking a new mortgage or a ... read more
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May 09 '12
Pros: Fast, easy, convienent!
Cons: Not very personal, not recommended for first time buyers
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Refinancing with Quicken Loans was a quick and painless experience! We tried refinancing through other companies and could not ... read more
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May 08 '12
Pros: Fast,efficient, transparent, online website, always help available , closing at home, best rate.
Cons: Look for mortgage calculator on website and there was none available.
Summary: I applied for a 15 year refinance to reduce both my rate and my term. I have applied for many ortgages in the past, and never before did the application go so quickly and smoothly. The mortgage banker took my application by phone on a Sunday ... read more
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May 08 '12
Pros: They employ 4,750 people.
Cons: This company is totally incompetent, combative, deceptive and completely without integrity.
Summary: I applied for a refi with Quicken. After I was told by phone and by 2 emails that my loan had been approved I recieved another call and was told my loan had been suspended. The rep refused to tell me why. I finally got another rep to ... read more
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May 07 '12
Pros: Mortgage Broker and Client care backup support staff availability, Website, online docs, Moble app.
Cons: Primary Client specialist always busy.
3 day delay updates to website far too slow.
Summary: I have a second home, 30 yr, 3.99 fixed rate loan with Quicken Loans.First of all my mortgage broker responded late into the evenings and on Saturday and Sunday. He was always available. He negotiated terms and was willing ... read more
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May 07 '12
Pros: Concise communication, Fast and efficient, Consistent follow-up by my Mortgage Broker.
Cons: Had to provide a lot of documents. no cons about working with Quicken Loans.
Summary: My experience with Quicken Loans was a very pleasant process as it moved along very nicely and the communication was very efficient and concise. I really liked that everything was done electronically as this made it easy for me to provide the ... read more
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May 07 '12
Pros: Quick, online, close at home. Great rates, super with VA loans.
Cons: Had to fax larger documents.
Summary: An internet search through Lending Tree put me in touch with Quicken loans. I was working with a broker and another lending company at the time but Quicken was able to offer me a VA loan with terms I couldn't refuse and rates competitive with the ... read more
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May 07 '12
Pros: I had the convenience of working from home in my pajamas with the QuickenLoans staff.
Cons: I would have preferred one assigned person hold my hand through the process
Summary: I would have preferred one assigned person hold my hand through the process - because of unavailability, representatives offered answers which, in the end, were not consistent and reliable along the way. Although the machiavellian approach worked, ... read more
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May 07 '12
Pros: Online Access to Loan Status/Documents
Fees, etc = what they estimated.
Cons: Had to work with a number of different people during the process
Summary: I did a 30 year fixed Refinance with Quicken Loans and overall I would rate this as a good experience. It was great to be able to see everything online at myQL.com throughout the process. Had a few different options worked out by the Loan ... read more
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May 06 '12
Pros: Good customer service
Cons: notary went way too fast
not given a copy of the loan docs
Summary: Robert was very diligent in following up and keeping me up to date on the status of my refi. The process was painless and smooth. He was also available to answer my questions. Before working with Quicken, I was working with another ... read more
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May 06 '12
Pros: Efficient, well organized loan representative, great website, returned calls promptly
Cons: Follow up phone calls a little excessive.
Summary: I had a great experience refinancing my first mortgage with Quicken Loans. The website is a great resource, allowing you to submit any required documentation and keeping you posted on what is still needed. Your loan documents are also all ... read more
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May 03 '12
Pros: My initial loan person was good, knowledgable an informative and was helpful.
Cons: never received the closing package, bogus calls, incorrect initial paperwork.
Summary: I seemed a little pushed at the beginning and was not given enough time for review. After signing, the closing packet was promissed but never received. There were many calls from different people the required no response from me. I was ... read more
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May 03 '12
Pros: Well organized. Quicken's loan process has obviously been thought.
Cons: No negative issues from my point of view.
Summary: I did a home re-fi loan under the HARP Program through Quicken loans. The process was smooth and painless. I had tried to REFI through Quicken in August 2011 but was too far under water after the appraisal.I received a call back from Quicken two ... read more
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May 02 '12
Pros: I was able to speak to people vs having to do everything via emial
Cons: Please see the list above
Summary: I am not sure where to begin. I chose the 30 fixed Conventional refinance loan product. I bought this product to reduce my mortgage rate. There were so many errors & duplications of efforts. I had to personally reach out to other lending institutions ... read more
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May 02 '12
Pros: Easy from start to finish, efficient nice people
Cons: None
Summary: I originally called Quicken Loans to inquire about refinancing my mortgage. Everyone I talked to was great and really helpful. They were able to explain the loan process and the details of the refinance in a way anyone could understand. They were ... read more
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May 02 '12
Pros: Our mortgage rate went from 5 3/4% to 3 .25%
Cons: Total Estimmated Settlement Charges went from 8978.42 to 11775.53 in 6 weeks !
Summary: We used Quicken Loans to refinance our house. The process is not very quick. I had to contact the lending team numerous times to get a status update. We had a home equity loan on our original mortgage. Quicken had to wait for the ... read more
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May 02 '12
Pros: Fast, courteous, clear, concise, professional, trustworthy.
Cons: none.
Summary: Worked with Quicken Loans on a refinance recently. The process was seamless and painless. Best Refinance experience I have had to date from original contact through closing. They reveiwed my qualifications quickly, gave me clear and ... read more
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May 02 '12
Pros: I phone app. Quick service. Quick underwriting. Excellent communIcation.
Cons: It's nice to have someone's face to identifywith. Perhaps a picture of the participants.
Summary: Having been involved in 100s of real estate transactions over the years, I can sahit his was the smoothest transaction ive ever been involved with. So many banks and mortgage brokers act as if they are only about the money and not about the process. I ... read more
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May 01 '12
Pros: Convenience of processing via web posting, phone and email. quicken didn't let me down.
Cons: The refi was a VA and required too much documentation for my termite inspection.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I decided to pursue Quicken for my refi as a result of their reputation for processing loans fast and conveniently. Quicken provided ... read more
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May 01 '12
Pros: Process quick and easy. Customer service excellent; much info on file,having used Quicken before.
Cons: Needed to re-sign paperwork ; loan delayed a week.
Received less monies back than requested.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. We have just completed a refinance of our home mortgage through Quicken Loans. This was the second time for us to utilize ... read more
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May 01 '12
Pros: Very fast response time to questions.
Notary was very professional.
Cons: Closing $ amt that I would have to pay/receive at the end kept changing.
Summary: I RECEIVED A GIFT CARD FOR WRITING THIS REVIEW, REGARDLESS OF WHETHER I HAD A POSITIVE OR NEGATIVE EXPERIENCE.Dealing with Quicken was pretty painless. Being able to sign forms and watch the progress of my loan via computer was great. ... read more
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Apr 30 '12
Pros: Level of transparency and professionalism exhibited by all Quicken Loans representatives I spoke with.
Cons: Conflicting messages regarding requests to submit documentation.
Redisclosure package not promptly updated.
Summary: I received an email solicitation informing me of possible opportunities to refinance my home. I have received these in the past and was hesitant to follow up as, more often than not, you find yourself overwhelmed with responses from "uninformed" ... read more
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Apr 30 '12
Pros: Initial "marketing" contact was good, enjoyable, and pleasant like all marketing and sales pitches.
Cons: Unnecessary delays. Too much reliance on email at critical junctures.
Summary: My experience was "awkward". During the process there was way too much reliance on pure email communications. The initial marketing and screening contact experience was positive but the handoff to the real loan processing staff sucked. ... read more
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Apr 29 '12
Pros: We especially appreciate your williness to come to us at closeing. Again, Thanks very much.
Cons: The process took a little longer than we thought it would, But we are happy.
Summary: I would just like to take this opportunity to thank you for the service you gave me and my wife. Because of unforeseen occariances our situation changed suddenly and we were in dire straits trying to figure out what we would do to maintain some since of ... read more
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Apr 29 '12
Pros: Knowledgeable, professional staff
Competitive rates
Quick closing
Timely responses
No "hard closing" sales tactics
Cons: Can't think of any!
Summary: After deciding to refinance our mortgage, my wife and I settled on Quicken Loans because they offered a competitive rate and were very professional and knowledgeable when I contacted them. They made it easy to go through the loan process with their ... read more
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Apr 29 '12
Pros: Speed, general ease of reaching someone with questions, minimal documentation.
Cons: Figuring who was the SOLE person to whom to address queries and the high fees.
Summary: The process of re-fi with QuickenLoans was relatively fast, and as there was no in-person processing until the actual notary visit when many, many documents were signed, the effort involved was primarily securing and then uploading using QuickenLoan's ... read more
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Apr 28 '12
Pros: The Quicken Loans team is knowledgeable, courteous, and efficient.
Cons: The only con is that I could say thank you face-to-face with my loan team!
Summary: What can I say about the Quicken Loans process and the Quicken Loans team? What a great experience! This was my second experience with Quicken Loans and it was just as wonderful as the first. Using the Quicken Loan website, I ... read more
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Apr 25 '12
Pros: Good for people who prefer internet contact over phone/in-person. Processed moved quickly.
Cons: Loan specialist was never available for questions. Took multiple calls to get things corrected.
Summary: We went with Quicken Loans because they were recommended to us by a trusted family member. The overall process of using Quicken Loans for our FHA Home Loan was pretty good, but not spectacular. Some pros were that it did move fairly quickly, and it was ... read more
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Apr 25 '12
Pros: Overall, good people to deal with.
Cons: Some staff semed to lacking experience. Not enough sense of urgency.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.We had a mixed experience with Quicken Loans. Initially, the process was very thorough, organized and smooth. The ... read more
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Apr 25 '12
Pros: returned my call promptly
Cons: Felt like I was in a used car lot with a slimy salesman
Summary: I initiated the loan process online and then recieved a call per my request. The representative preceeded to try and sell me on quicken loans when I was the one who was returning his call. So I was a little put off by the "salesman" ... read more
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Apr 24 '12
Pros: Service representative was friendly and he returned calls relatively promptly.
Cons: Seeming lack of communication between departments. Repeated delays for weeks at a time.
Summary: My experience with Quicken Loans was poor, and wasted a great deal of my time and the time of the Board of Directors of my condo association. Although the Quicken Loans representative was friendly, it seems that he frequently did not know what was ... read more
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Apr 24 '12
Pros: Real people who are accessable and easy website makes for fast refinancing of home.
Cons: Sometimes went too fast for this old man to keep up!
Summary: I was just looking at rates to refinance our house when I emailed QuickenLoans. They contacted me right away by phone and email. The Loan Originator&
nbsp;did
a phone interview on the type of loan that I was looking for and what rates that I ... read more
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Apr 24 '12
Pros: Quick and easy
HARP loans
Can do attitude
Cons: $500 deposit, pressure sales tactics
Interest rate and closing a litte high
Summary: OK, first I will disclose that I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I bought a house in August, 2006, right before the bottom fell out of the housing market. Despite a 20% ... read more
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Apr 24 '12
Pros: We were familiar with the process and quick communication.
Cons: Quiken needs to be more clear on the information/paper work it needs.
Summary: We recently refinanced with Quiken Loans. We have had loans with them before and felt confident in doing a refinance with them again. Quiken has always been very prompt in offering advice and letting us know of new refinances and loans at ... read more
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Apr 23 '12
Pros: convenient, easy, good for people who work tight schedule
Cons: can't really think of anything
Summary: A neighbor recommended Quicken Loans to me. I was skeptical at first because it was entirely on line. I was not sure how a loan could be processed completely on line but I thought I would give it a try. It was the best loan experience ... read more
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Apr 23 '12
Pros: better rates
Cons: Horrible company to get a loan from
Summary: Quicken loans has been a horrible experience! They had the better rates, yet we have to feel like a criminal with all the questions and hesitations they are showing. Quicken loans has asked us for proof after proof after proof of the same thing. They are ... read more
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Apr 23 '12
Pros: Quicken did approve my loan that others rejected because of my marginal credit rating.
Cons: Despite their claim of FAST closing, mine was slow.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I used Quicken to refinance my home. I did it all from my home computer and phone. They followed through with ... read more
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Apr 18 '12
Pros: Lower rates.
Cons: Poor communication and follow through
Summary: Great company if you want a good rate to re-finance.Finally closed our loan after almost 60 days! We were not happy campers. Every time we turned around we had double documents sent to us to re-submit. Then we were stuck half way through the ... read more
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Apr 17 '12
Pros: Extremely easy and fast closing process. Almost all paperwork done online.
Cons: Pressure to start loan immediately. Large closing cost change from morning to afternoon.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I recently refinanced my house through Quicken Loans. I opted for a 15 year, fixed loan. In my initial call with ... read more
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Apr 17 '12
Pros: Easy online process
Fast friendly service
Cons: None
Summary: I decided to check out quicken loans when I wanted to refinance. They did an excellent job telling me all of my options and were upfront about the requirements. Their online tools wexec fantastic and easy to use. I highly recommend them ... read more
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Apr 17 '12
Pros: Ongoing loan status emails and phone calls.
Cons: Closing lawyer was not very knowledgable regarding Quicken Loans procedures.
Summary: After researching the positive and negative of refinancing I contacted Quicken Loans to refinance my home at a rate 3% lower than I was paying. They had the best rates I could find using a VA backed loan. The representative ... read more
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Apr 17 '12
Pros: Quicken Loans was fast and accurate. Closing occured at our home.
Cons: There are no cons to report with our experience.
Summary: My husband and I refinanced our home through Quicken Loans. I was skeptical about the company and nervous because this would be our first refinance and we have lived in the house for over 18 years. My banker explained the whole ... read more
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Apr 17 '12
Pros: Online paper trail is easy to use.
Cons: There was an extraordinary amount of paperworkrequired to close this simple refinance.
Summary: I refinanced with Quicken Loans because they had a good reputation . I read reviews of their professionalism and clarity relative to the loan refinancing process. There are a lot of details needed to do this. Their online method of ... read more
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Apr 16 '12
Pros: Knowledgeable, efficient, fantastic customer service, friendly.
Cons: The only negative was that I could not personally shake hands with my loan team.
Summary: I was so excited about the new HARP opportunity but also skeptical regarding the process. I called our bank but was told I needed to go on their website and pre-qualify myself. I did go online and determined that I would qualify. I ... read more
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Apr 16 '12
Pros: Most Loan / closing documents emailed to you to review before closing.
Cons: Asked me to upload the same documents more than once.
Summary: I used Quicken Loans for a plain vanilla rate/term reduction. No money out. Nothing screwy. Very easy. Uploaded all required income/employment documents the same day. Took 41 days for my loan to close. I could have done that good or better anywhere else. ... read more
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Apr 16 '12
Pros: Everyone was incredibly nice. Their online system is cutting edge.
Cons: Got the feeling that everyone I talked to was incompetent.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Overall experience was disappointing. The first person you talk to sells you on the loan but as soon as they get your deposit ... read more
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Apr 15 '12
Pros: Convenience, great products, awesome customer service, speed of processing
Cons: Minor document upload confusion
Summary: I can't speak highly enough of the team at Quicken loans. Finding a loan product that covers rental properties in this economy is itself challenging and I was expecting a painful, laborious process. Not so! Quicken loans had the perfect product that ... read more
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Apr 15 '12
Pros: Quick
Professional
Courteous
Documents up Front
Great web-site
Cons: None
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I had attempted a loan "modification" with Bank of America that dragged on for 16 months; eventually, I was rejected because "I ... read more
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Apr 14 '12
Pros: knowledgable banker closing was very simple. Loved online site.
Cons: Underwriters kept changing critera. length of time was extremely long. 2 appraisals
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I have heard a lot of good things about Quicken. The people (banker)was responsive and great to work with. My loan ... read more
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Apr 14 '12
Pros: Process moves quickly and the loan representatives are extremely attentive. Closing rep comes to you.
Cons: Closing rep is a notary that had to call Quicken to clarify a couple documents.
Summary: After our original lender tried to entice us to re-fianace our 15 yr loan to get a new half percent lower interest rate at no cost to us, we realized that there really was a cost since we would be restarting our 15 yr term and our current loan had less ... read more
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Apr 13 '12
Pros: Just signing a release for my tax information was a good streamlined process.
Cons: I think closing costs are ridiculously high.
Summary: My Quicken loan was completed timely as required by the seller's condition of sale (just under 30 days). I liked the on-line Quicken tracking site that allowed me to see documents and follow the progress of the loan. The on-line site ... read more
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Apr 12 '12
Pros: The staff was always courteous. The staff were reachable when it mattered.
Cons: Speed in closing. Appraisal was crap.
Summary: Quicken Loans was chosen because we researched rates and payment values online and they had the best to offer. There was no logical reason for us to keep paying a house payment of larger value for more years than necessary. Initial phone ... read more
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Apr 12 '12
Pros: I reallty enjoyed working with my specialist Jeff and their Web Site is pretty good.
Cons: Nobody you talk is in charge or able to make a decision.
Summary: I went with Quicken Loans after having three prior positive experiences. All timely, professional and quick. These loans, of course, were prior to the whole housing debacle and the overwhelming requirements levied by Fannie Mae and ... read more
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Apr 12 '12
Pros: Friendly staff, good website for tracking my loan documentation and signatures. Low cost refinancing.
Cons: None
Summary: I wasn't planning on refinancing, my mortgage was already with Quicken Loans and I had a pretty good rate. They contacted me and notified me that I could refi again and get my rate down another half point. They offered me several options ... read more
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Apr 12 '12
Pros: Very knowledgeable, professional and experienced. Excellent toolset and online resources
Cons: None (I would have to really be picky to find any problems)
Summary: I just closed a home mortgage with Quicken that went about as well as could be expected. I was previously with CitiMortgage and when they pulled a 'bait and switch' in trying to get me to re-finance I knew it was time to move on. I spoke with ... read more
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Apr 12 '12
Pros: I applied for my loan and did my paperwork online.
Cons: I still had to do a good share of faxing of important information.
Summary: After hearing on TV and reading about how the low interest rates for mortgages was causing many people to think about refinancing their current mortgages, I set about the task of investigating loan interest rates at a couple of banks ... read more
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Apr 11 '12
Pros: Professional, Knowledgable, Efficient, Helpful
Cons: Things were a little rushed at the end but very manageable!
Summary: My husband and I refinanced our existing mortgage in less than one month. We completed an FHA streamline loan and everything went very smoothly. We were able to lower our interest rate by 2% over the life of the loan. We were ... read more
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Apr 11 '12
Pros: Helpful, Patient, Understanding, Great Teamwork
Cons: Slow at times, but not overly
Summary: I recently used Quicken loans to refinance my conventional loan / second mortgage into a single fixed VA loan. Even though there were bumps to the refinance process, mostly due to the county I live in being very difficult to get information ... read more
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Apr 11 '12
Pros: Great communications
Professional service
Friendly demeaner
Open and transparent
Cons: Not a local institution
Summary: The loan team, (Eric Ziegler and Quicken Team), was very professional and provided a clear and concise communication throughout the loan process. The Quicken Loans website was exceptional in maintaining the progress of the loan process.I ... read more
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Apr 10 '12
Pros: Quicken was a good name
Cons: The Quicken name, is just a gimick.
Summary: I went to Quicken loans because I have used Quicken for my backing for 25 years and I wanted to refinance my home, I went to them for the name. That was the only reason I paid the "Good Faith Deposit" of $500. I could kick myself, ... read more
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Apr 10 '12
Pros: Fast
Friendly
Easy
Cons: None
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I have used Quicken Loans on three seperate occasions to refinance my home mortgage. I recently refinanced with a traditional 29 year ... read more
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Apr 09 '12
Pros: less documents needed
quickness in getting things to underwriting.
signing at home
Cons: underwriting taking too long to review documents
too long from underwriting to closing
Summary: This was one of the best experiances I have ever had doing a mortgage loan. It started with the loan officer giving us all the right information. Then once we set the loan we wanted we didn't have to send documents more than once. This was nice that I ... read more
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Apr 09 '12
Pros: Website - ease of use
Modern technology to speed entire process
Professional, courteous team
Cons: None
Summary: My husband and I decided to contact Quicken Loans just to see what interest rate we would get approved for. We were approved within minutes for a fantastic rate so we quickly decided to proceed with the refinance. Everything is done through ... read more
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Apr 05 '12
Pros: fast, expedited
Cons: had to follow up on end of loan closing date
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. They were fast and nice to be able to view documents online, also sign and sending them. My loan officer was great to work and ... read more
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Apr 05 '12
Pros: Quick response, online process very convenient, always knew where our loan was in the process.
Cons: Accurate appraisals are critical right now. Don't assume they will all be perfect. Ask questions.
Summary: We looked at refinancing with the big bank that had our mortgage. We wanted to roll up our first and second into a new loan with the rates now so low. Our credit was fairly good but we also owed a lot on the house and on personal debt. Even after being a ... read more
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Apr 04 '12
Pros: All documents were faxed in and all documents were available to view online.
Cons: The closer did not explain anything to us so we were unsure with closing.
Summary: The quicken loan process was fairly simple. It was an easy way to refinance our home as we did not have to go to any banks to close. The required paperwork was faxed to quicken loans and submitted in. we were able to look online to see ... read more
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Apr 03 '12
Pros: I informed every step of the way and all questions were answered.
Cons: I do wish that the estimate for closing could've been a little more on point.
Summary: I first tried to go through my personal bank and they wanted too much for closing. So I tried Quicken and I didn't have to bring nearly as much to closing. They informed me of all my options. Also, if I did not qualify for ... read more
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Apr 03 '12
Pros: Speed, price, friendly attitudes, very helpful, and informative
Cons: none that I can think of at this time.
Summary: I would recommend Quicken Loans to anyone looking to refinance their home. Our banker was very helpful, knowledgeable, and helped us along the way with any and all questions that we had. The agent was available to us by email or by phone and always ... read more
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Apr 03 '12
Pros: Ease of use
Cons: Too many people contacting you.
Summary: Having done this before using conventional mortgage companies, I have to say that Quicken was the easiest to deal with. I was somewhat nervouse using a web based service for such an important and sensitive investment, but the people at Quicken really ... read more
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Apr 02 '12
Pros: Good Rate. Smooth on day of closing.
Cons: Inefficient underwriting. Evasive about all-in costs.
Summary: Initial mortgage pre approval process was efficient and quick. Details were a bit lacking and despite my request, I was not initially told all the related fees associated with my rate. Only when it was too late to change, was I informed ... read more
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Apr 02 '12
Pros: Fast and easy to refinance.
Cons: Some parts were confusing and can be hard over the phone to understand.
Summary: We got our original home loan from Quicken and then they called us about 6 months later to refinance. The process was quick and easy and we were able to do it with no out of pocket from us.Our mortgage banker was very nice and was happy to ... read more
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Mar 31 '12
Pros: My loan originator and title team specialist were both excellent to work with.
Cons: The unnecessary delay in the title was baffling and pointless in the end.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Overall, the experience with Quicken was ok - there was a huge delay which caused literally hundreds of phone calls, emails and ... read more
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Mar 30 '12
Pros: Horrible process! Quicken offices don't to communicate with each other. Faxes take 24-48 hours!
Cons: Quicken Loans staff are friendly and helpful.
Summary: My refinance started on New Years eve. My objective was a fixed VA Loan to lower my mortgage payments and to refinance some debt. It ended up taking nearly 90 days and I ended up with a fixed VHA loan and unable to refinance other ... read more
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Mar 29 '12
Pros: Fast
Friendly
Very Positive staff
Cons: Loan Changing hands so much for see this as a huge problem.
Summary: This was my first loan. The team was so nice and quick to respond to my messages and e-mails. I also got one of the lowest interest rates of anywhere. Everyone I dealt with, and there was a lot of them, was so eager to help and really made me ... read more
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Mar 29 '12
Pros: Initial contact and reponse was very quick and professional.
Cons: Not given information that increased my closing cost. They are investigating the matter.
Summary: I received a flyer in the mail pertaining to lower interest rates which was of interest to me. I responded to the invitation and was pleased to qualify for a refinance mortage at a lower rate. My initial reaction was they were very responsive and than my ... read more
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Mar 29 '12
Pros: The online loan application process is fantastic!
Cons: Took way too long from start to closing.
Summary: I went with Quicken based on the familiarity of their name and a recommendation that I received. The product I chose was the 30 year fixed rate mortgage and I must say everything went smoothly. I was given a rate in about 10 minutes. ... read more
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Mar 29 '12
Pros: The entire process for securing my loan was completed at home!
Cons: There were many extra phone calls and redundant printing out of papers.
Summary: I mostly had a good experience with Quicken Loans. I loved that everythig could be done from my own home and I did not have to get childcare. This is a major plus for me. What I did not like about the process was having three different ... read more
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Mar 28 '12
Pros: My agent was very attentive and constantly kept us informed on the important details!
Cons: Website could be more user friendly. Perhaps a tutorial?
Summary: I inquired with several agencies online regarding a refinance. We weren't really thinking of refinancing, but i knew the rates were pretty low, so I wanted to see just how low. We were already at 4.875% The rate offered by quicken ... read more
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Mar 27 '12
Pros: I loved that I could check my status online and do almost everything online.
Cons: Frustrated when they didn't do what asked; Had to wait for it to be fixed.
Summary: I had contact several other companies trying to get a refiance for my $40,000 balance and was told they didn't do loans under $50K. When I talked to Quicken Loans, they said they couldn't do it, then asked, "By any chance do you want a 15 year ... read more
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Mar 27 '12
Pros: The rate, doing everything on-line, security of loan inspections
Cons: Allot of requirements and time invested
Summary: I got a quicken loan due to it being an FHA secure loan at a great rate. The process was quite involved as I haven't gotten a loan in a long time. I did have advisors who helped me through the process. The web site was a little tricky as some ... read more
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Mar 27 '12
Pros: Very friendly and knowledgeable.
Great web tools helped to stayed informed and send all documents.
Cons: Should only have one person for contact.
Summary: I was looking to refinance my home and take advantage of the low interest rates, after I was contacted by Quicken Loans they explain all the process and I was able to close my loan in less than a month.I knew about Quicken Loans from several ... read more
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Mar 27 '12
Pros: Relatively painless process; able to manage everything online; good interest rate; prompt responses to emails
Cons: After providing the initial list of documents, we were asked twice more for additional documentation.
Summary: On the whole, this was a positive experience and the people at Quicken Loans were very professional and responsive. I was able to monitor the steps and manage most of the process online, which was a great convenience. Whenever I had a question, I would ... read more
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Mar 27 '12
Pros: Communication was great. The website was another great feature.
Cons: During the process of our loan we did not experience any cons
Summary: Our experience with Quicken Loans was nothing short of amazing. The customer service was exceptional with phone calls and emails with any updates through the whole process. I never felt like I didn't know what was going on or what was going ... read more
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Mar 27 '12
Pros: Fast closing, willing to do a streamline FHA, no closing cost's
Cons: A little pushy, and wanting documents that don't exist
Summary: After hearing about Quicken loans on the radio I was a little skeptical, but once i checked them out and had them give me a quote they had the best option for me. Closing was fast and easy I was also able to pick were I wanted to close. The loan rep that ... read more
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Mar 26 '12
Pros: -easy online access
-communication
-ease of closing (also fast!)
Cons: -$200 "deposit" - but applied towards closing
Summary: I was contacted (for a refinance option) by Quicken about 9 months after my home purchase and original financing with Quicken. After they explained the credit I would be getting and that I wouldn't have to pay any closing fees I was all for ... read more
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Mar 25 '12
Pros: The process "flows"
Cons: Had to resubmit some paper work twice. We all read a # incorrectly
Summary: Home Re-Fi. Practically painless. Quick and easy. Quicken walked me thru the process and reminded me what I was missing. Wonderful interface to help stay up to date. Fairly fast, it seemed we would get a phone call daily to help out. We also enjoyed ... read more
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Mar 24 '12
Pros: No appraisal.
Got to pick where and when we would have our closing.
Cons: Higher rate than others offered.
Their loan processing team seem to be pretty green.
Summary: I refinanced our home with QuickenLoans, using the new government program for borrowers whose home values have dropped to be at or below the current mortgage amount. Although the interest rate was almost a half point above what some others ... read more
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Mar 24 '12
Pros: Competitive rates
Cons: Substantial disconnects between the various groups that the loan process goes through
Summary: With a refi finding the right lender is a huge deal. We compared the usual suspects and after the initial person assured us that we would be able to remove a person from the new loan and the deed as part of the refi we opted to go with Quicken. ... read more
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Mar 24 '12
Pros: All on-line, convenient, fast (closed in 45 days), closing done at our home.
Cons: Occasional lack of good communication between departments at Quicken.
Summary: We refinanced with Quicken in the Spring of 2012 and found the experience overall to be very positive, and quit easy. We received a rate of 3.25% on a 15 year term. We found process convenient since everything can be done from your home ... read more
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Mar 20 '12
Pros: Fast closing, ability to offer good interest rates. Notary comes to your home for signing.
Cons: NO customer service when a problem occurs. Hard time getting answers via e-mail regarding problems.
Summary: We were contacted by Quicken Loans with a refinance offer that lowered our home loan by a full percent. Since our first loan went so smoothly, we went ahead. Most of the general loan procedures went fine, until the actual closing. We didn't receive ... read more
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Mar 20 '12
Pros: Good access to representatives.
Good website to track progress of refi appication.
Cons: Some representatives are great, others are not.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I refinanced out of a loan serviced by Ocwen. Ocwen was a complete trainwreck. Not only did you have to go through 5 ... read more
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Mar 20 '12
Pros: Keeping me informed, Fast response to questions and requests, 24/7 website access, accurate disclosures.
Cons: Long Final review and closing process, no access to the uploaded documents
Summary: I shopped around for the best rate to refinance my home. The local S&L's were offering a little better rates. But when I called Quicken and spoke with Mike Hamka about my needs, he provided me with accurate information and I felt like he genuinely ... read more
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Mar 18 '12
Pros: Fast, efficeint and very good communication!
Cons: give them what they ask, even if they say they "May" not need it
Summary: I obtained a streamlined home loan. They called me themselves after I used them last year for a traditional fha loan. The interest rate had dropped and they were going to help me get a lower interest rate without my having to ... read more
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Mar 18 '12
Pros: streamlined process,online access and electronic signing make it easy
Cons: numbers and terms of loan changed and were not explained beforehand
Summary: This was for home loan started in January and ending in March. I received a gift card for writing this review.The refi company was Quicken Loans. The process was fairly easy for the consumer. The reps were very prompt in getting back to you if you called ... read more
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Mar 17 '12
Pros: Professionalism and courtesy of representatives.
Ease of use of the on-line documentation system.
Cons: Being unclear on what the closing costs would be.
The (seemingly) constant requests for additional documentation.
Summary: Overall my experience with refinancing my home loan with Quicken Loans (QL) was a good experience. The Mortgage Banker and Client Care Specialist I worked with were exceptionally courteous and responsive to my questions, even when ... read more
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Mar 17 '12
Pros: The main people at Quicken that I delt with....
Cons: The stupid Underwriters in the background & their stupid requests.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. This whole mess started Aug. 31st, 2011 with my application and finally closed March 5th, 2012. It has been nothing but a goat rope ... read more
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Mar 16 '12
Pros: Secure document upload online. No faxing or mailing required.
Cons: none.
Summary: This process was incredibly simple and everything went very smoothly, with the exception of my old lender releasing some of the information that was needed. Nearly everything was done online. I only had to scan, sign, and upload a few documents. ... read more
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Mar 16 '12
Pros: Easy Process
Friendly, Helpful, and Knowledgeble People
Great Online site
Cons: I liked the online site, but found a little bit of the process confusing.
Summary: We tried to refinance with our current lender and after 6 months dealing with their errors, I decided to just get a quote from Quicken. They were able to beat the interest rate we had been offered with no points. It was a much better ... read more
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Mar 15 '12
Pros: The interest rate was attractive.
Mortgage Loan Officer was competent.
Cons: Customer support doesn't understand the basics of mortgage refinancing.
Summary: This was my 3d refi through Quicken. Unfortunately the experience was very bad this time. The settlement statement was incorrect and the Customer Support staff did not understand the error--finally I insisted on speaking to the Mortgage Loan ... read more
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Mar 15 '12
Pros: Got me the loan,good website.
Cons: Took too long, communication issues with their UW
Summary: This is my experience with Quicken loans and the Quicken loan process. I was generally pleased with my banker and especially Qucken's ability to meet my debt to income ratios with a loan that would work for me. Other mortgage brokers had more ... read more
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Mar 15 '12
Pros: informative, responsive, diligent and efficient. application, loan officer and closing team were very helpful.
Cons: better understanding of each states requirments regarding property in trust, and better notary process
Summary: This was our first time to seek a home loan and Quicken Loans made the process work. Our application specialist and loan officer worked to get us the best rate even though at the beginning we thought we had a better plan, they know what they are ... read more
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Mar 14 '12
Pros: They financed me. Also, Sean Breeden.
Cons: Found out AT THE CLOSING my mortgage payment was $200 MORE than I was told.
Summary: I would never recommend Quicken Loans to anyone or work with them again. The pre-approval process was a complete joke. After I found a house, paid to have it inspected, and got as far in the process as to give notice to my land loard it ... read more
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Mar 12 '12
Pros: The process was fast, affordable and easy.
Cons: Since communication is key, you do get a lot of phone calls...
Summary: We refinanced our home with an FHA 15-Year Fixed Loan, and brought our interest rate down by more than 2 1/2 points. A friend of ours had used Quicken Loans for his refinance, and he had recommended them to us. Very shortly after going to ... read more
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Mar 12 '12
Pros: Very courteous
Very efficient
Very informative
Very thoughtful
Cons: Have no criticisms at all.
Summary: I went online and googled companies tha refinance homes online. Immediately I was contacted by four companies. Quicken Loans was the one I chose because they offered me the best deal.The loan officer I talked to was quick to answer my questions and ... read more
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Mar 12 '12
Pros: Quick, easy, and friendly service!
Cons: We had no problems at all!
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. However, we had a fabulous experience closing our loan with Quicken Loans. From the first phone call, the service we ... read more
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Mar 12 '12
Pros: Excellent service/rates; answered all questions; honest; great availability.
Cons: Had to push loan processing team to get previous lender's payoff statement.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Excellent experience, and would definitely recommend them and use them again for refinancing. Lowest rate I've ever seen... ... read more
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Mar 11 '12
Pros: Easy to submit documents online
Cons: Poor communication from the processor to the closing team and from the closing team/attorney
Summary: We were referred to Quicken Loans by a family member who was currently refinancing their house. We contacted Qucken Loans and seemed to get a decent rate to refinance with them. The overall process seemed to be ok until we finished the final ... read more
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Mar 11 '12
Pros: Were knowledgeable and did not try to defend the undefensible. Refunded deposit without much hassle.
Cons: Could not or would not use good business judgement in their evaluation.
Summary: Last year we refinanced our first mortgage on my principal residence. My first attempt was with Quicken Loan because I had read some good reviews about them. Also, on the phone the representative I talked to seemed quite knowledgeable and capable. We ... read more
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Mar 11 '12
Pros: Great Customer Service.
Cons: Took a little longer that anticipated to close.
Summary: I applied for a Re-Fi of my existing mortgage. Quicken Loans was able to find me a product I qualified for at a closing cost that was affordable. They got me a lower interest rate and away from my original bank that I was unhappy to be doing business ... read more
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Mar 10 '12
Pros: Fairly easy process. Most documents get e-signed on-line.
Cons: Their closing cost estimates change almost daily.
Summary: I chose to refinance with Quicken Loans primarily because of commercials I had seen. I had not considered refinancing but received a letter in the mail from Quicken Loans that showed me I could save a good amount of money each month, so I went for ... read more
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Mar 08 '12
Pros: Quick response. Knowledgable staff. Delivered what was promised.
Cons: The loan is immediately transferred to bank of America.
Summary: This is my second time refinancing with quicken and I am very happy to do business with them. My questions were always answered quickly. Every person I spoke with was knowledgable and helpful. I have referred all of my friends and family to quicken ... read more
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Mar 08 '12
Pros: They kept me in the loop every step, and the whole process went pretty quickly.
Cons: None. My "complaint" is they call constantly to keep you updated on the process.
Summary: Quicken Loans was recommended to me by someone that had never used them, but had heard good things and researched their background regarding re-financing mortgages. I decided to go for it and was pleasantly surprised by the whole ... read more
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Mar 07 '12
Pros: Quick and easy. Friendly, knowledgable, and helpful staff.
Cons: Received an email that said to take action, but none was needed.
Summary: From the moment I first contacted Quicken Loans regarding refinancing my home loan, I was greeted with the utmost professionalism. The representatives with whom I spoke were very helpful, and were quick to answer any question I had. They were ... read more
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Mar 07 '12
Pros: My closing was fast, 40 days. The process happened just as described to me.
Cons: If you like face-to-face dealing, this might not be the experience for you.
Summary: A friend suggested Quicken Loans so I did some research on the Internet about the company. I read encouraging reports and decided to take the plunge and make the call. I am so glad I did. That first call took maybe 15 ... read more
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Mar 06 '12
Pros: Fast, responsive
Cons: Duplicate paperwork, 5 different people
Summary: I initiated a HARP refinance with my existing lender in 2011. My lender, which bought the loan originator, took 5 months to get around to trying to close my loan and could not offer me a better rate even though rates had dropped over the ensuing 5 ... read more
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Mar 06 '12
Pros: Quick process. Friendly people. Closing meeting only lasted 15 minutes.
Cons: Too many people involved with a single file. "Excessive" document requests.
Summary: The process was pretty easy except that I was informed that no income confirmation was needed but I was required to jump through numerous hoops to make sure they had information on my bank account balances, including bank account numbers, etc., to verify ... read more
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Mar 06 '12
Pros: Website, online account, loan specialist available by email, signing closing papers at home
Cons: timely notification of the closing date, was told 1 day before
Summary: I received one of the Quicken Loan flyers by mail asking to consider refinancing while taking advantage of current low rates -- 3.75% at the time. I called the number listed a few weeks ago and I was quickly explained the process -how quick and ... read more
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Mar 05 '12
Pros: Swift, simple, attentive process.
Cons: Our former address appeared eleven times in the closing documents as the borrower's address.
Summary: We began a refinancing process with a local lender through the state's housing development fund three years ago. Even though both of our credit scores exceeded 800, there were delays of all types--misplacing previously submitted information, requesting ... read more
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Mar 05 '12
Pros: Website is easy
Convienence of closing the loan at home
Customer services is good
Cons: None
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. Their website makes it easy to get the documents to them and processed. The process if so easy and convienent they even ... read more
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Mar 04 '12
Pros: The whole process took less than a month!
Cons: I sometimes didn't know who to speak to because I had 4 loan agents.
Summary: I had a great experience with Quicken Loans. I initiated my loan interest online and someone contacted me the very next morning. They were extremely helpful when explaining my refinance options, explained all of the details to me so I could understand ... read more
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Mar 04 '12
Pros: The customer service agent (response time)
The website
The closing process
Cons: None
Summary: I received a post card from Quicken notifying my wife and me we were eligible for refinancing our FHA mortgage at a lower rate. We called Quicken to gather more information. The information we received allowed us to save about $150 a month when compared ... read more
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Mar 03 '12
Pros: I didn't have to leave home to apply or to sign the closing documents.
Cons: I didn't have face to face contact with the people helping me.
Summary: I contacted the company and requested that I lower my interest rate without any out of pockect expense, such as closing cost or buying points. I refinance my home and lowered my interest rate by 1 point with very little money out of pocket. Almost all of ... read more
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Mar 03 '12
Pros: I was given a partial refund on the home appraisal.
Cons: The banker with whom I began the transaction virtually disappeared.
Summary: My recent home refinanc
ing
experience with Quicken Loans was a most time-consuming and demeaning time in my life. My problems began shortly after I made my application and was contacted by a Quicken banker.&nbs ... read more
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Mar 02 '12
Pros: Easy to upload documents
Cons: No internal communication
Poorly trained staff
Summary: Never again will i use Quicken Loans and I will make sure to tell everyone I know the same. After initialy getting pre approved for my refinance loan with no money needed for closing I started gettting calls and e-mails requesting loads of ... read more
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Mar 02 '12
Pros: Online application process
Easy close
Cons: Representative did not answer questions directly or clearly and had poor attention to detail.
Summary: We chose Quicken based on a referral from a client and because they offered the lowest interest rate and closing costs. Although we are happy with our refinance the overall experience could have been better. Their online application process is pretty ... read more
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Mar 01 '12
Pros: Everything explained in detail.
Process very smooth, even closed loan in my living room.
Cons: None.
Summary: I did a refi with Quicken Loans after I was already working with another company. I contacted Quicken loans trying to find a better deal, because it seemed like the other company had so many hidden fees that were adding up real quick. Quicken ... read more
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Mar 01 '12
Pros: Did not find any other than a good reputation. My personal experience was horrible.
Cons: High pressure salesman. Insulted me intellectually and called me stupid.
Summary: I am interested in a refinance loan. So Quicken has been advertising heavily, and they have great BBB ratings. I thought I would give them a try.First try, no one answered the phone. OK, so they are busy. Second try, I got ahold ... read more
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Feb 29 '12
Pros: Professional, courteous, and always keeping me up to date on the entire process.
Cons: None.
Summary: I was shopping around for a home, and found the perfect one in my price range. Since it happened to be a foreclosure, I was not sure how the mortgage loan process differed from a traditional mortgage loan. Of the several Fannie Mae approved lenders, ... read more
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Feb 29 '12
Pros: You offer a mortgage that many will find attractive in your "yourgage" package.
Cons: Didn't like dealing with multiple people who did not seem fully informed of my mortgage.
Summary: I'm a senior citizen so I have owned multiple homes and done multiple refis. The experience with Quicken was worth the time and effort as I will be saving four years of interest payments and reduced my home mortgage by 1.25%. In all of my ... read more
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Feb 29 '12
Pros: Good customer service (initially)
Easy document uploads/Sharing
Quicken employees always professional
Cons: Hard to finally close the deal (secondarily)
Title company rep unprofessional
Summary: I had used quicken to purchase my current home and had a great experience. So when they called with a lower rate to refinance, I didn't hesitate. Initially my loan officer was wonderful. I always was able to get ahold of him, always had ... read more
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Feb 28 '12
Pros: Online documents were easy to access and sign
Cons: Poor communication, allowing the locked rate to expire and charging me fees to keep rate.
Summary: I would not use Quicken Loans again and I would not reccmend them to anyone. The rate that I locked expired without anyone telling me. I did not even findout until the closing documents were posted to their website (2 days before my closing date) I saw ... read more
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Feb 28 '12
Pros: Easy just provide information and documentation requested.
They do all the work & explain everything
Cons: a new set of documents sent
Check had incorrect midle initial
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. The experience was an eight (8) on a scale of 1-10. The team kept me posted as to the status of the refi almost every ... read more
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Feb 28 '12
Pros: Nice to deal with and courteous on the phone.
Cons: Time to close a loan and incompetence of the underwriters.
Summary: When I first contacted Quicken loans I thought they were very courteous people. I sent in all the documents they asked for, and then sent in more. Then had appraisal done, then sent in more doc's.....and waited and waited...then they had problem ... read more
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Feb 27 '12
Pros: Quicken Loans is the most customer friendly organization with whom I have ever done business!
Cons: I cannot think of one negative thing. My experience with Quicken has been POSITIVE!!
Summary: Several years ago, I was contacted by telephone regarding the refinancing of my home of 25 years. As I have always dealt with local banks and lenders, I was at first skeptical. I did some research and found nothing but favorable remarks about Quicken, so ... read more
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Feb 27 '12
Pros: Quick, easy, very personable, questions answer asap.
Cons: No cons for us...
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. We really needed to take advantage of the low interest rates while they where still available. We really hesitated since the thought of ... read more
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Feb 27 '12
Pros: Banker: very knowledgeable
Automated online system makes the whole process simple
Cons: Unusual things confuse the processors
If it's not standard, you have to work through it
Summary: My husband & I recently refinanced with Quicken Loans. We started the process on January 27, 2012 and closed on February 17, 2012. We could have closed on February 14th, but my husband was out of town. The experience was ... read more
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Feb 26 '12
Pros: Straight forward and easy to use. Pleasant experience.
Cons: None!
Summary: I recently closed on a 15 yr refinance loan with Quicken Loans. I have to say it was pretty seamless from the start to finish. From the start I just had a question on if it would really be worth it on there chat page and within 15 minutes I had all the ... read more
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Feb 26 '12
Pros: The team members always responded to my emails quickly!
Cons: I would like emails sent to alert me to the exact stage of the closing.
Summary: My re-fi for an eight year loan at 2.99% was absolutely painless. Great rate, knowledgeable people and fantastic website made the process easy and seamless. I loved the ability to go onto the website and see exactly what stage I was at any ... read more
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Feb 25 '12
Pros: Fast. Easy. Professional. Flexible.
Cons: Can't think of any really.
Summary: Well, the whole thing was a great experience. I found them on the web and heard lots of adds, but I wasn't sure if it was the best deal. I got a good rate from Quicken, and the fees seemed comparable to others. It went as expected and Sergio ... read more
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Feb 25 '12
Pros: 1. Very Straightforward
2. E-friendly, little hardcopy paperwork
3. Extremely Fast
4. No extraneous fees
5. Very convenient closing
Cons: 1. iPhone app lacks some info
2. GFE updated w/o explanation
Summary: When I initially went to start a refinance of my first mortgage on my home, which is currently underwater and has a HEL second, I just started with the normal "big banks." I hadn't heard of QL, aside from some ads that I remembered after the fact, ... read more
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Feb 24 '12
Pros: Easy, uncomplicated, helpful, quick. Notary for closing and was very pleasant and helpful.
Cons: Trouble accessing website on occasion. Hard to contact someone with question during closing.
Summary: I was very happy with how Quicken Loans walked us through the process of refinancing and they made it easy. Other companies called for our business and made it seem very difficult and complicated in order to justify the work they would be doing ... read more
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Feb 23 '12
Pros: Everything. Online updates and access made it great. Adam really seemed to care!
Cons: ZERO. nuttin', nada, zilch.
Summary: We were in the market to refinance our existing home mortgage. We shopped around and read many reviews until we decided to call Quicken Loans. It all started on a saturday morning, and by lunch time we had our rate and our first papers signed ... read more
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Feb 23 '12
Pros: Everything with my loan was extremely quick. Everything was simple and easy going.
Cons: I have no complaints at all. There is nothing that needs to change.
Summary: After getting divorced, I had been trying to refinance my home for about 6 months. I was not having any luck with other lenders. It looked as if I would not be able to get my house into just my name. I had tried the banks in my area. So, I googled home ... read more
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Feb 23 '12
Pros: Fast, easy, very painless.
Cons: Found better deal after closing...Doah!
Summary: At first I was a bit skeptical, I had read some reviews where people were unhappy with their experience with Quicken Loans, however the process turned out to be smooth and easy. I can only suppose that they must have some problems with their ... read more
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Feb 23 '12
Pros: Experienced professional people wanting to help you get the best product to work for you
Cons: None
Summary: I wanted to refinance my primary home mortgage, but due to economic changes in the housing market, my home, like many others, did not qualify when I previously tried to so at the end of 2010. I recently heard that there were ... read more
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Feb 22 '12
Pros: Quicken Loans accommodating my schedule by coming to my home to sign the papers.
Cons: My company's employee discount program with Quicken Loans has a slight disconnect but was corrected.
Summary: I had originally tried to refinance my mortgage with the existing bank mortgage loan and they were not very helpful at all. The percentage rate was not as low as I expected and I have a good credit rating. I decided to try Quicken ... read more
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Feb 22 '12
Pros: The entire process went very smoothly. Our loan advisor was extremely friendly and helpful.
Cons: None - The entire process was seamless.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. We recently refinanced our home using a Quicken Loan. We were kept informed of the progress of our loan application every ... read more
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Feb 21 '12
Pros: 1. The professional way of the Quicken team.
2. the speed that the closing was held.
Cons: 1. We weren't real clear on some of the closing numbers from our old lender.
Summary: We felt we needed to refinance our home mortage and with the rates going down we felt it was a good time to try. We had been told before that our numbers were too tight and it would not work.We decided to contact our lender and they hooked us with ... read more
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Feb 21 '12
Pros: Annual % rate is lower; skipping 2 months of mortgage payments.
Cons: The correspondence was excellent and abundant. It can feel slightly overwhelming for 1st-timers.
Summary: I was contacted and informed by Quicken Loans that I could refinance to a lower annual percentage rate without any closing costs. I was sceptical at first, but went through with the process. In the end, there was a small amount of money needed to ... read more
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Feb 21 '12
Pros: Ability to use the web site to download and look up all paperwork.
Cons: Hard to think of a con - They are not a local business.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. Quicken loans - RefinanceI have refinanced my home 4 times since owning it. My last refinance was terrible, taking almost 5 ... read more
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Feb 20 '12
Pros: Great customer service, Kept me up to date, Online document management system
Cons: Multiple points of contact
Summary: Quicken Loans impressed me with their excellent customer service. After I submitted my initial inquiry, I was contacted within 24 hours by a customer service representative. After they verified my information, I was assigned to a loan agent based on my ... read more
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Feb 20 '12
Pros: Transparency.
Timely responses to questions.
Prompt followup.
Super website.
Cons: As much as it can be hard to believe, none actually.
Summary: I bought my first home two years ago with a loan from Quicken. My banker did a wonderful job walking me through the entire process, which for a first timer can be a tad scary. Even my agent, who warned me about using online lenders, conceded that he was ... read more
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Feb 16 '12
Pros: Quicken Loans website is fantastic.
Cons: I would like to think up something but I cannot.
Summary: Best Refinance Experience so far in my life ( I am 66 years old).From the beginning of the refinance procedure, I have been dealing with exceptional personnel at Quicken Loans. The process for Home Mortgage refinance is quick, your are never in ... read more
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Feb 14 '12
Pros: Great people to deal
Good rate and low closing fees
Fast service and good instructions
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Cons: Absolutely nothing. The experience was first rate, easy and made simple.
Summary: This was a terrific experience using Quicken Loan to refinance my house. Personnel that I talked to on the phone were experienced, expedient and explained what and how to submit documents. They literally walked me thru the entire ... read more
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Feb 14 '12
Pros: Loan terms were very good.
The loan team was very responsive.
Online tools are exceptional.
Cons: Didn't get lower rate
Payoff of 2nd mortgage caused issues
Summary: Overall, the experience with Quicken Loans was very, very good. I would definitely recommend to family and friends.The loan terms were very good, closing costs were very low, the loan team was responsive and worked hard to get to closing, ... read more
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Feb 13 '12
Pros: Process was done very quickly and the closing was completed in 30 minutes.
Cons: Dishonesty from our agent and no support after closing.
Summary: Having just finished a refinance loan through Quicken Loans I have a few bits of information for those who are looking at Quicken Loans for their refinance needs. First, the process was completed in a very short time and was not overly complicated. ... read more
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Feb 13 '12
Pros: The mortgage broker, client coordinator and closing attorney was most professional!
Cons: I was a bit nervous about completing the whole process online, phone chats and faxing.
Summary: The whole idea of a mortgage refinance was quite foreign to me. Yes, I had heard of the process - but, having only one one home a small townhouse in small town AAmerica, I was somewhat intimidated by the thought and perceived process of ... read more
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Feb 12 '12
Pros: *Quick responses
*Excellent website
*Friendly and professional staff
Cons: *Too much junk mail
Summary: Working with Quicken Loans was a fantastic experience. They were professional from the start, didn't care that our home wasn't a multi-million dollar home, and always had a way for me to contact them. They were always quick with an answer, ... read more
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Feb 11 '12
Pros: Prompt
Efficient
Courtious
Pleasant
Striving hard to please
I was amazed
Cons: Don't ask USBank for a mortgage
Summary: When the 5-year prepayment penalty of my home mortgage was about to end in mid-2011, Bank of America offered me the chance to refinance. The closing was set for 66 days after filing my application. But interest rates had dropped 1%, so I filed a new ... read more
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Feb 10 '12
Pros: First call back was quick.
Cons: Don't follow through. Inconsistent--kept reassigning the file.
Summary: I have used this company about 4 years ago and was really happy, but this time was a disaster. Sent in a request and got a call pretty quickly. The person pulled the credit and said he would call me back with options that day or the ... read more
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Feb 10 '12
Pros: Great rate
Responsive agents
Easy application
Fast closing
Cons: none
Summary: I would not hesitate to recommend Quicken Loans to anyone seeking to refinance their home. In mid-December 2011, I decided to take advantage of the great interest rates and refinance my home to a 15 year fixed rate mortgage. I checked with the ... read more
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Feb 10 '12
Pros:
Honest estimate of rate and fees
Closing convenient
Cons: Prolonged time between faxed info and post to website causing unnecessary phone calls
Summary: I am happy to have the chance to let you know about my great experience with Quicken Loans. My husband and I have used this home finance option on 3 different occasions, each time with fantastic customer service and competitive rates. I was ... read more
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Feb 09 '12
Pros: The website was fantastic.
Cons: The human representative's communications could have been a lot better.
Summary: Quicken was very easy to work with. Their website was phenomenal. Easy to sign onlne. The closing was very simple. The rate was awesome. This was the best deal around. We had refinanced with ... read more
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Feb 09 '12
Pros: Paperwork done on line
Notary meets at your home or convenient location
Cons: Poor communication
Summary: This was a painful experience. What started out sounding fast and relatively easy, ended up lasting 6 months. This was partly due to an error on the original title of the home, which could not be helped by Quicken. However, it took ... read more
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Feb 09 '12
Pros: quick, thorough, professional, responsive, customer-friendly, attentive, amazing.
Cons: Have no negative thoughts; dealing with them was a great experience.
Summary: We recently completed the refinance of our home mortgage with Quicken loans. They are correct when they say their aim is to amaze, for that was our reaction to the process. We made our initial contact by phone on January 19th, we ... read more
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Feb 09 '12
Pros: Documents are forwarded electronically or fax. Closing was at my home.
Cons: I don't have any cons.
Summary: I am recently divorced and this was the first time I tried to refinance my home by myself. I was nervous and a little scared. I wasn't sure if I was going to be able to do this on my own or even qualify for refinancing. When I called ... read more
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Feb 08 '12
Pros: We did not even have to leave the house even for the closing.
Cons: Can not think of one thing to say that I would change about the process.
Summary: We refinaced with Quicken loans and would highly recommend them to everyone. It was a simple, quick and painless process. Everyone we had contact with was pleasant and willing to answer all of my many questions, a very patient staff and pleasant to work ... read more
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