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May 17 '12
Pros: There really weren't any on QuickenLoans part.
Cons: Horrible communication; zero followup; and poor service from start to finish.
Summary: My experience with QuickenLoans to refinance my house was horrible! It took almost 3 months to do a simple re-finance. The communication from start to finish was lacking in almost every way. I am an extremely busy person with work, and ... read more
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May 10 '12
Pros: Could always reach someone
Friendly
Cons: Needed appraisal
Property tax issue resulting in double payment
Unfriendly closing experience
Upfront Costs
Summary: While I could always connect with a person everytime I called, the online process took some getting used to and at times I did feel rushed to get information to Quicken. I had initially called regarding the new HARP loan and wanted to get some quotes on ... read more
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May 08 '12
Pros: They employ 4,750 people.
Cons: This company is totally incompetent, combative, deceptive and completely without integrity.
Summary: I applied for a refi with Quicken. After I was told by phone and by 2 emails that my loan had been approved I recieved another call and was told my loan had been suspended. The rep refused to tell me why. I finally got another rep to ... read more
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May 02 '12
Pros: I was able to speak to people vs having to do everything via emial
Cons: Please see the list above
Summary: I am not sure where to begin. I chose the 30 fixed Conventional refinance loan product. I bought this product to reduce my mortgage rate. There were so many errors & duplications of efforts. I had to personally reach out to other lending institutions ... read more
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Apr 25 '12
Pros: returned my call promptly
Cons: Felt like I was in a used car lot with a slimy salesman
Summary: I initiated the loan process online and then recieved a call per my request. The representative preceeded to try and sell me on quicken loans when I was the one who was returning his call. So I was a little put off by the "salesman" ... read more
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Apr 24 '12
Pros: Service representative was friendly and he returned calls relatively promptly.
Cons: Seeming lack of communication between departments. Repeated delays for weeks at a time.
Summary: My experience with Quicken Loans was poor, and wasted a great deal of my time and the time of the Board of Directors of my condo association. Although the Quicken Loans representative was friendly, it seems that he frequently did not know what was ... read more
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Apr 23 '12
Pros: better rates
Cons: Horrible company to get a loan from
Summary: Quicken loans has been a horrible experience! They had the better rates, yet we have to feel like a criminal with all the questions and hesitations they are showing. Quicken loans has asked us for proof after proof after proof of the same thing. They are ... read more
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Apr 16 '12
Pros: Everyone was incredibly nice. Their online system is cutting edge.
Cons: Got the feeling that everyone I talked to was incompetent.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Overall experience was disappointing. The first person you talk to sells you on the loan but as soon as they get your deposit ... read more
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Apr 10 '12
Pros: Quicken was a good name
Cons: The Quicken name, is just a gimick.
Summary: I went to Quicken loans because I have used Quicken for my backing for 25 years and I wanted to refinance my home, I went to them for the name. That was the only reason I paid the "Good Faith Deposit" of $500. I could kick myself, ... read more
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Mar 14 '12
Pros: They financed me. Also, Sean Breeden.
Cons: Found out AT THE CLOSING my mortgage payment was $200 MORE than I was told.
Summary: I would never recommend Quicken Loans to anyone or work with them again. The pre-approval process was a complete joke. After I found a house, paid to have it inspected, and got as far in the process as to give notice to my land loard it ... read more
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Mar 11 '12
Pros: Easy to submit documents online
Cons: Poor communication from the processor to the closing team and from the closing team/attorney
Summary: We were referred to Quicken Loans by a family member who was currently refinancing their house. We contacted Qucken Loans and seemed to get a decent rate to refinance with them. The overall process seemed to be ok until we finished the final ... read more
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Mar 11 '12
Pros: Were knowledgeable and did not try to defend the undefensible. Refunded deposit without much hassle.
Cons: Could not or would not use good business judgement in their evaluation.
Summary: Last year we refinanced our first mortgage on my principal residence. My first attempt was with Quicken Loan because I had read some good reviews about them. Also, on the phone the representative I talked to seemed quite knowledgeable and capable. We ... read more
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Mar 03 '12
Pros: I was given a partial refund on the home appraisal.
Cons: The banker with whom I began the transaction virtually disappeared.
Summary: My recent home refinanc
ing
experience with Quicken Loans was a most time-consuming and demeaning time in my life. My problems began shortly after I made my application and was contacted by a Quicken banker.&nbs ... read more
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Mar 02 '12
Pros: Easy to upload documents
Cons: No internal communication
Poorly trained staff
Summary: Never again will i use Quicken Loans and I will make sure to tell everyone I know the same. After initialy getting pre approved for my refinance loan with no money needed for closing I started gettting calls and e-mails requesting loads of ... read more
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Mar 01 '12
Pros: Did not find any other than a good reputation. My personal experience was horrible.
Cons: High pressure salesman. Insulted me intellectually and called me stupid.
Summary: I am interested in a refinance loan. So Quicken has been advertising heavily, and they have great BBB ratings. I thought I would give them a try.First try, no one answered the phone. OK, so they are busy. Second try, I got ahold ... read more
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Feb 28 '12
Pros: Online documents were easy to access and sign
Cons: Poor communication, allowing the locked rate to expire and charging me fees to keep rate.
Summary: I would not use Quicken Loans again and I would not reccmend them to anyone. The rate that I locked expired without anyone telling me. I did not even findout until the closing documents were posted to their website (2 days before my closing date) I saw ... read more
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Feb 10 '12
Pros: First call back was quick.
Cons: Don't follow through. Inconsistent--kept reassigning the file.
Summary: I have used this company about 4 years ago and was really happy, but this time was a disaster. Sent in a request and got a call pretty quickly. The person pulled the credit and said he would call me back with options that day or the ... read more
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Jan 17 '12
Pros: None
Cons: Will go above and beyond to keep your GFE $400
Summary: Our Mortgage Banker over the phone told us no appraisal would be done, but we were still charged $380 for the appraisal. After asking for the money back four times, Quicken Loans simply created an appraisal just to ensure that they could legally keep ... read more
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Jan 11 '12
Pros: They gave low-credit buyer a loan.
Cons: Uncoordinated, confusing, little information or resource to a seller.
Summary: I have sold a home to someone on a contract for deed. That buyer chose Quicken Loans to complete his mortgage. From both his and my standpoint, this entire process has been disjointed, disorganized, ambiguous, and unprofessional. We ... read more
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Jan 06 '12
Pros: good technology - easy to use (for me anyway)
Cons: Good Faith deposit.
Loan officer less responsive after deposit was made.
Poor coordination among staff.
Summary: Quicken Loans seems to have the right intention, but in my opinion, poor execution. they may have all the fancy technology to streamline the process, but in my situation there was a little problem with a lien on my title from the previous ... read more
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Dec 23 '11
Pros: 1. Advertising looks great, quick response to initial contact.
Cons: 2. Argumentative, not helpful, and may not stick with the truth.
Summary: 1. I was very impressed with their advertising offer of a 2.5% for a vetran's loan, who wouldn't be. Our house is not under water and I was thinking about a five year loan to pay it off. I wanted some basic information first; they ... read more
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Dec 20 '11
Pros: There are absolutely no Pros worth mentioning.
Cons: Absense of any Pros, then add in:
Rude.
Condescending.
Irritating.
Pushy.
Inaccurate.
Uninformative.
Summary: Just got off the phone with these guys (12/20/2012). This is the third time I've attempted to investigate a possible mortgage through Quicken Loans in the past five years. It will be my last.The person I've spoken with each time was very ... read more
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Dec 15 '11
Pros: None
Cons: Exorbitant fees, not helpful, wont work with agents unless paid referral
Summary: I am a real estate agent and I have a buyer who has used quicken loans. They charge exorbitant fees compared to local companies. There are over 5,000 people in the company and usually the originating loan officer doesn't know the person who is working on ... read more
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Nov 03 '11
Pros: Come to your house for closing
Good customer service department that tried to help
Cons: Poor closing department
Poor documents department
Slow
Summary: We started the process with Quicken in mid july and told them that we had a deadline of mid-august to refinance. They told us no problem. However, when the deadline came, they were still not ready with the documents. We had trouble with them preparing ... read more
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Oct 28 '11
Pros: They helped me improve my credit score at a cost of five hundred dollars total.
Cons: ripped off with no refinance in sight.
Summary: Ok so here goes nothing. I started this loan process thru quicken loans to go from a 30 year loan to a 15 year loan since the rates are so low. When I started out my credit was good but they said they wanted to make it better so I could be ... read more
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Oct 11 '11
Pros: Absolutely NONE!
Cons: Everything!
Summary: I chose Quicken as our mortgage company because they offered us a fantastic rate and they seemed so together. My banker reassured me that once I made my good faith deposit, he would take care of everything. We hired them in April or May and our house was ... read more
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Sep 20 '11
Pros: Everything is online
Cons: Everything else!
Summary: My husband and I were in the market to purchase our first home, before we even started home shopping we decided to go with Quicken, since they have everything online, and we figured it would be much less time consuming than going through a traditional ... read more
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Sep 19 '11
Pros: Received the promised loan fairly quickly
Cons: Poor underwriting practices, high closing fees, and high pressure sales presentation
Summary: Note: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. I recently received a 15 year fixed interest loan from Quicken loans. It was a 4.5% interest and it resulted in shaving 8 ... read more
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Sep 08 '11
Pros: Closed loan via e-mail
Cons: Worst customer service I've ever seen
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience.I would never use these guys again. To be fair, they were able to close a refinance for me while I was deployed overseas ... read more
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Sep 04 '11
Pros: Good lying sales pitch roping customers for the purpose of charging hidden fees.
Cons: Delays because of Incompetence. Hidden charges. Disorganized. Dishonest. The equivalent to telemarketers.
Summary: I was sold on Quicken by the used car salesman type pitch. In the end they didn't do as they said and made excuses for the extra charges that were the result of their mismanagement and inability to please the customer. The charges I found out after the ... read more
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Sep 02 '11
Pros: Quick Start
Cons: Underwriting documentation system.
Too many people to talk to.
Customer service.
Summary: My experience with Quicken Loans started very positively. Having filled some information on a "Find a Lender" website, I started getting phone calls almost immediately. Quicken Loans had an excellent phone personality, low pressure, and assured me of ... read more
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Aug 09 '11
Pros: Quicken is able to complete all of the loan paperwork through their online system.
Cons: Pushy.
Dishonest.
Too many different people in the transaction.
Summary: I called Quicken to get a mortgage quote. After providing more information than I wanted, I was given a super low interest rate and low closing costs! After asking for a good faith estimate, and being told they could not provide an accurate ... read more
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Jun 10 '11
Pros: Sounds promising at first.
Cons: Disappointment in the end.
Summary: I read the bad reviews on Quicken Loans but did not listen. I blame myself more than them because they are very good at what they do. And that is scamming people like me that work hard for their money. I had talked to several Quicken Loans agents ... read more
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Jun 04 '11
Pros: They'll tell you what you want to hear.
Cons: Upfront salespitch,disorganized communication, appraisal is overpriced, impersonal
Summary: We recently decided to do a refi to get a lower interest rate, and to get additional cash to finish our basement. After discussing the basics over the phone with the rep/banker, we were told this should be a slam dunk and he would be able to get the loan ... read more
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May 11 '11
Pros: I have no pros for this company they are not professional in any capacity.
Cons: I have only negative feelings about this company.
Summary: My Husband and I started to refinance with Quicken Loans In Nov. 17, 2010. We stated we wanted two things to take place with our refinace and that was for the name on our mortgage to be change to correct my first name which was incorrect and to ... read more
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Apr 27 '11
Pros: None, absolutely none.
Cons: Everything. Unprofessional, fast paced, hard sell. Do not care about customer satisfaction.
Summary: I decided to go with Quicken Loans after reviewing their website and talking with N.C. He prepared and sent the paperwork out to me. There were some errors, after I had given him the information several times over the telephone to verify it would be ... read more
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Apr 19 '11
Pros: Low interest rates - supposidly.
Cons: $400 refundable deposit for appraisal is really non-refundable!
Summary: Don't through down your credit card!!! I recently decided to check into refinancing since the rates were so low and....there were only a few days left at those rates without paying PMI@ Quicken Loans. I should've listened to my ... read more
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Apr 11 '11
Pros: Sales person was friendly and tried to helpful
Recovery loan officer was personable
Cons: time consuming invasive
Multiple request same documents
Multiple associates handle loan
Communication weak
fees unfair
Summary: After many months we closed a refinance of our primary home with Quicken Loans. I really like our sales representative, he was very nice, quick, and answered all our questions to our satisfaction. However, after our loan was in process, and ... read more
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Apr 09 '11
Pros: Their representatives accept bribes in order to speed up the process or answer your questions.
Cons: $15k more than they guarantee.
Don't provide documentation.
Don't answer questions.
Their representatives hit on you.
Summary: I am a highly-educated, executive-level female, earning 5x more than average household income in my area. I had no liens on the house, I historically made payments on time with current lender for past 4 years, I have spotless credit, and I was ... read more
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Mar 30 '11
Pros: Good interest rate. Very friendly and efficient at the beginning.
Cons: Poor internal communication, unresponsive to questions, HUGE hassle.
Summary: Other than providing a good interest rate, I cannot recommend this lender for refinancing an FHA loan. The initial banker I worked with was wonderful and communicative. However, I was switched from one banker to another with no explanation ... read more
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Mar 09 '11
Pros: Quick to respond and sounded so nice.....
Cons: Kept boosting the monthly payment. Asked for $400 good faith deposit. Lied
Summary: They told me that with my credit score I would have no trouble with loan process. Then Loan equity came in too low for loan. It cost me $400 deposit, $390 Pest Inspection. $47 for Faxing paperwork. They had me pay off two credit accounts, one of ... read more
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Feb 25 '11
Pros: None
Cons: Approved me and a few weeks later said i was denied and couldn't get refunded..
Summary: So i needed to get a Refinance done on my house so i thought i would try Quicken Loans...Huge Mistake!!! They took there time getting everything ready then finally said i was approved which was great!!! Right? Wrong...They wanted $400 to start the ... read more
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Feb 22 '11
Pros: The loan got closed
Cons: False closing time promise, disorganized records on submitted documents, $ 9,000 fee for refinancing
Summary: I had delivered all the required documents immediately after I was asked for them, and they kept procrastinating way beyond the promised 3 weeks, took total over 7 weeks.Every time after they acknowledged receiving the required information, they ... read more
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Feb 22 '11
Pros: I'd rate the "timely responsiveness" of their reps to be good to very good.
Cons: If being bad at what you do was an Olympic Sport, Quicken equals Michael Phelps.
Summary: At first the Quicken Loan experience was fine. Nicely designed website, friendly human assistance when getting started. Then you fight their website to accept certain uploads. Then you give up and fax things in. Then you ... read more
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Jan 13 '11
Pros: Easy to contact by e-mail and phone.
Cons: Pushy and unprofessional agent.
Summary: I went on line regarding refinancing my home. Quicken Loans was the first lender to respond. The agent gave me loan information, told me how good their company was, then asked for my credit card to pay for the $500 ... read more
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Jan 10 '11
Pros: Website is easy to use
My mortgage banker was good
Cons: Untrained employees
Too many contact points throughout the process
Untimely review by the underwriting department
Summary: I am a first time buyer and was refered by my realtor to Quicken Loans for my home mortgage. My realtor spoke highly of the company and the mortgage broker, let's call her MB (mortgage broker). I contacted MB and was very happy with her response, ... read more
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Dec 26 '10
Pros: At least they refunded my deposit when I threatened to sue
Cons: The old Bait and Switch at work
Summary: I decided to pursue refinancing my home loan about three months ago. After doing a lot of shopping around, and comparing rate quotes, I thought that I was going to get the best deal with Quicken. After all, they had given me some good numbers- And I ... read more
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Nov 26 '10
Pros: online document management system is pretty good
Cons: bait & switch, dishonest staff, high cost, deceptive
Summary: So I was looking to refi, and was checking out quicken loans reviews on this site. I read the one titled "bait and switch" posted here on Epinions. In addition I read a bunch of the good reviews, so thought: "probably one bad ... read more
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Nov 23 '10
Pros: an exercise in humility and patience. A masochist's delight.
Cons: painful, insulting, demeaning. A waste of time and energy.
Summary: Today I tried using Delta Prime Refinance to seek a refi. As quickly as I hit the send button (after filling out the form) my phone was ringing with a rep trained in reading from a script. It was a painful and exhausting experience to answer all the ... read more
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Nov 21 '10
Pros: RECEIVED LOANS AT 0.1% LESS THAN THE LOAN BEING REFINANCED OTHER AT 1.05% LESS
Cons: CONTACTED NO LESS THAN 50 TIMES AND CONTINUALLY REQUIRED TO PROVIDE MORE INFORMATION.
Summary: MOST DIFFICULT EXPERIENCE I HAVE EVER ENCOUNTERED IN OBTAINING REFINANCING-I WAS REFINANCING 2 PIECES OF PROPERTY I OWN AND IT TOOK SEVERAL MONTHS TO REACH CLOSING and the closing costs were excessive. It was necessary to pay a premium in order to ... read more
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Nov 12 '10
Pros: None that I can think of.
Cons: *Pressure to act immediately
*No disclosing of fees.
*When pressed became hostile
Summary: I talked to a "manager" who set up my loan package. Lots of pressure to get it done now, but civil. He sent me a link to a site "of my own" to walk me through the loan process. He also sent an email saying there would be "some fees". The first page of ... read more
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Nov 08 '10
Pros: Absolutely none.
Cons: Fraudulent company without morals, ethics or integrity - unprofessional & dishonest beyond belief.
Summary: My husband & I started the loan process with Quicken earlier this year. We were upfront with our loan rep & told him we were in the middle of an addition on our home. He stated that this would not get in the way of a loan. We paid the ... read more
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Oct 04 '10
Pros: Good website.
Cons: Terrible service
Incompetent
Uncaring
Quicken is unwilling to take responsibility for its mistakes and make things right.
Summary: I recently purchased a home and used Quicken loans. I can truly say using Quicken was a terrible choice due to their bungling and incompetence and complete refusal to correct their mistakes. Read on for the sad story of how Quicken took advantage ... read more
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Sep 22 '10
Pros: A lot quicker to upload and send documents through their online portal than traditional banks.
Cons: Simply put: bait and switch!
Summary: Quicken lied to us, got us to give a $400 fee for an appraisal, fudged the numbers so that it looked like refinancing was a great option for us, but then when the actual paperwork came out, the numbers were TOTALLY different. The lender we spoke to ... read more
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Sep 22 '10
Pros: None
Cons: Bait & Switch
Aggressive
Con artists
Summary: Beware of this company! They are unprofessional - bordering on illegal. We wanted to refinance our mortgage and googled Lending Tree for quotes. I got a call from Quicken Loans within 24 hours. We discussed rates, closing costs, and our finances, and ... read more
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Jul 30 '10
Pros: Very competitive rates.
Cons: Questionable tactics.
Summary: At a time when mortgage rates are at record lows, and thinking strongly of refinancing my present 30 year mortgage to a 15 year, it seemed a good idea to look around on the internet to see what kinds of rates different lenders are offering - in ... read more
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May 07 '10
Pros: Its very hard to come up with pro's as the whole process was difficult.
Cons: Its very easy to come up with con's as the whole process was difficult.
Summary: We were not very satisfied with the service we received with quicken. Though some of the people were good others were not. We felt this was not done in our best interest. My wife and I had to send in the same information multiple times before they ... read more
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Feb 10 '10
Pros: There are no pros if they lie to you.
Cons: I owned my mortgage company and NEVER treated a customer the way QL treated me.
Summary: Quicken Loans told me that my mortgage would be 5% at no cost to me. Closing documents showed a fee of $946 and when I questioned them, I was told they would pull the loan if I had a problem with the fee. In addition, they failed to include ... read more
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Feb 10 '10
Pros: - nice web interface for getting things done
Cons: - rates/costs average at best.
- underhanded Banker tried to shake me down.
Summary: When I used Quicken on my original home purchase 4.5 years ago, I had a good experience, finding them to be competitive, straightforward, and efficient. So I called them back earlier this year when I wanted to re-fi. Something appears to have ... read more
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Jan 24 '10
Pros: none that I could see
Cons: their whole company is a "con"!
Summary: My story is short as I was lucky enough to detect the "scam" immediately. I clicked on one of those ads offering refinancing "as low as 3.62%". I plugged in my info and Quicken Loans came back as the lender that was "just right for me". ... read more
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Jan 21 '10
Pros: No Benefit gained.
Cons: False promises. Extreamly long loan closing process. Most disorganized. Inefficient staff.
Summary: I decided to refinance my 30 year Fixed morgage with Quicken loan to reduce the interest rate. With this 30 Year fixed interest loan I was able to lower the interest on my mortgage from 5.375 to 5.25% but at a cost. Even though I was ... read more
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Jan 16 '10
Pros: Initial loans or refinance is ok
Cons: Beware the "no cost" refi if the interest rates drop
Summary: We refinanced our home with Quicken Loans to cash out some equity to pay off other debts we had accumulated. Our refi went great, great customer service, great interest rate and the promise to refi at an even lower rate if interest rates drop a ... read more
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Jan 11 '10
Pros: Received an excellent rate.
Cons: Please see above, most likely will not use again.
Summary: Very disappointed with the transaction, they had me over the barrel with a $400 good faith deposit and quickly began changing there good faith estimate. Ended up paying much more out of pocket, took a lot longer than it should have and there is no ... read more
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Jan 02 '10
Pros: Happy positive people in the beginning till they stab you in the back
Cons: Everything else
Summary: Hello all,After reading some of the reviews here, I felt the need to add my experience with Quicken Loans. I was just throwing out the possibility of refinancing because of all of the incentives to do so, most importantly, the lower interest rates ... read more
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Dec 30 '09
Pros: None
Cons: Mortgage Scam to collect what they call Loan origination fees.
Summary: I recently applied for a re-finance of my home to consolidate first and second mortgages. I was told by the loan consultant, Carly Hoffman, that there was a $400 loan origination fee that was applied to the closing costs. I was ... read more
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Dec 17 '09
Pros: None
Cons: They don't guarantee you will get your loan, only that you'll lose your deposit.
Summary: Quicken Loans should be avoided. Buyers be extremely aware. To do business with them you must sign a bogus contract. One that not only does not guarantee your loan, but rather guarantees that they will keep your deposit no matter what. They have robbed ... read more
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Dec 10 '09
Pros: Previous loan person from 2006 was good and knowledgeable
Cons: My current loan officer.
Summary: I applied at a web site to refinance my home to a lower interest rate.I decided to respond to a quicken loan specialist call. I was quite frightened to think how stupid he was....1. He first told me almost immediately that I would need to pay ... read more
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Nov 24 '09
Pros: I'll spend as much energy as possible to prevent Quicken from stealing from others.
Cons: They are dishonest and have no regard for your individual needs as a customer.
Summary: Quickens tactic of promising an interest rate for no additional fees and then dragging there feet to exceed the lock in deadline in order to charge the fees at the end of the process is blatantly corrupt and unethical. It was clearly the tactic. The ... read more
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Oct 22 '09
Pros: We did get our interest rate lowered.
Cons: Clueless supervisors, inept appraisers, overworked and underpaid mortgage brokers, misinformed mortgage originators
Summary: When my husband and I decided to take advantage of lower interest rates to refinance our older home in a rural area, we went to Quicken Loans, as our prior experience with them and a previous refinance had been very positive. Our second time around was a ... read more
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Oct 17 '09
Pros: Simple, quick process, good use of technology
Cons: Deceptive practices, do not deliver what they say, DON'T USE THEM!
Summary: This was my 2nd refinancing with Quicken Loans. My first experience went very smoothly, using technology to complete the process quickly and easily.My 2nd experience again benefited from the use of technology and rapid processing of our ... read more
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Oct 03 '09
Pros: The only pro was Dustin Elliot, who always answered questions in a timely manner.
Cons: The most frustrating cons were described above in some detail.
Summary: My overall experience with Quicken Loans was not a very good one. It was very long and drawn out. It took about 6 months to get a refinance Home Loan completed. During the process Dustin Elliot was very good to me and helpful. The ... read more
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Sep 24 '09
Pros: Easy website access
Cons: website & loan rep info is a "come-on" and completely inaccurate.
Summary: Seeing as how home mortgage rates are beginning to climb back up, I decided to check around with some lenders about possible refinance rates/costs for my conventional 30-yr mortgage. When I first contacted Quicken I made it clear the rates/costs I ... read more
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Sep 11 '09
Pros: I could have done much better elsewhere.
Cons: Pushy sales consultants.
Incompetent sales consultants.
Incompetent loan underwriters.
Lack of integrity and credibility throughout the orginization.
Summary: My entire experience with Quicken has been costly, frustrating, and time consuming. The bottom line is that I ended up paying $1430 more in closing costs than originally quoted, and the entire process took almost two months instead of two weeks due to ... read more
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Aug 10 '09
Pros: Good at BS
Cons: Very dishonest
Summary: After being ripped off $500 by Quicken Loans I have nothing good to say about them. In my opinion they are extremely dishonest and once conftroted about their high closing costs, fees and points they'll want to get rid of you. There is no discussing it. ... read more
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Aug 10 '09
Pros: My loan was a lower interest rate
Cons: My settlement charges were higher and money promised back I never got back.
Summary: My experience with Quicken Loans Ryan K........ski would have been a good one except he decieved me on a few ocassions concerning a $500 refund I was going to receive 3 days after settlement and never did. He said his wording of the ... read more
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Aug 06 '09
Pros: HAHAHAHA
Cons: - Used car dealer equivalent
- Mis quote on home value by $90k
- Customer service TERRIBLE
Summary: Well I warned them if they did not handle my situation correctly that I would shout off on the message boards so here I am!!Let me start by explaining my situation, first of all I was looking to re-finance because my wife lost some hours at her ... read more
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Jul 18 '09
Pros: very quick, organized, simple
Cons: Staff is either untrained( as I would like to think) or DISHONEST
Summary: I approached Quicken Loans to refinance my home. I had no existing mortgage but a home equity loan with a zero balance. When I called I asked if I would have to give up my home equity loan. My wife is does not work ... read more
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Jul 16 '09
Pros: Let's go with nothing.
Cons: See review above...how do you even begin to abbreviate?
Summary: I admit, I should have just done more shopping, and went with my gut - and I paid the price. I was literally promised the world by Quicken Loans (specifically my Sales Rep. Cory S.), only to find out it really was all too good to be ... read more
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Jul 10 '09
Pros: None
Cons: Dishonest and untrustworthy mortgage specialist.
Summary: We went with Quicken because the company was referred to us by our real estate agent. The process went smoothly at first, but once into the final review by underwriting we had one headache after another. We didn't even close on time!!! ... read more
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Jul 08 '09
Pros: A learning experience.
Cons: They mess with your emotions and your money. Not a good combo!
Summary: Quicken loans not only has poor customer service skills, bad communication but they also do not research information that can significantly effect your loan approval. From the very beginning of the process the customer service was terrible. The lender I ... read more
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Jul 06 '09
Pros: The notary came to our house to close.
Being able to view documents online.
Cons: Pretty much everything else.
High closing costs, being mislead, see paragraph above.
Summary: Since my experience with Quicken Loans on refinancing our house, I have strongly suggested to others to NOT choose Quicken Loans for their needs. I feel as though I was led in the wrong direction numerous times by the peopls at Quicken Loans. ... read more
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Jul 06 '09
Pros: Online document signing
Good reward program.
Cons: Very poor internal communication
Charging customer for their mistakes
No follow-up after closing
Fee pricing inaccurate
Summary: Overall, I would give my Quicken loans experience D. At first the process and experience was very good. The load officer was timely in his responses and very clear on the first stages of the process. It was so easy that ... read more
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Jun 29 '09
Pros: Excellent Rates; very good document tracking system
Cons: Timeliness, errors, additional costs
Summary: Unfortunately, my experiences with Quicken Loans were terrible. Quicken Loans did not know how to deal with an SBA loan were the house is used as collaterol. On at least four occassions, Quicken staff had to be made aware that the refinance would not be ... read more
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Jun 27 '09
Pros: Processing and documentation were excellent -- timely and accurate.
Cons: I do not like bait and switch pricing.
Summary: I applied for this loan to take advantage of the unusually low mortgage rates. I shopped around and was quoted attractive pricing of a specific rate and point structure. However, the day before documents were to be presented I was given a ... read more
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Jun 11 '09
Pros: Great Interest Rate.
Paul Conway - Loan Rep
Cons: Ramille Wright
Horrible response from underwriting & documentteams
Documentation teams
Don't work with title companies
Summary: My experience with Quicken Loans was a 50/50 experience. Paul Conway my loan rep, was great. He always answered my questions and got back to me in a timely manner. My underwriter was HORRIBLE. I think this place all depends on who you get. I would ... read more
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Jun 10 '09
Pros: None.
Cons: They are con artists with answers for EVERYTHING!
Summary: If you are thinking about doing business with Quicken Loans, don't. The main reason is that Quicken bankers are trained VERY thoroughly to NOT disclose information, create a situation where people must make a decision to choose them (ideally) on a ... read more
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Jun 04 '09
Pros: None unless you like liars and thieves.
Cons: Bait and switch. High pressure selling tactics.
Summary: On 4/15/2009 I was contacted by Mr Williams of Quicken Loans who told me they had a new program and could refi my home and save me thousands. I was told my interest rate would drop to 5% and my out of pocket cost would be $535.00. Having used ... read more
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May 26 '09
Pros: Before they take your money they are nice on the phone
Cons: Take your money even if you haven't signed one thing. Good Luck getting it back
Summary: My wife and I were in the process of refinancing our house. We contacted Quickenloans to begin the process of securing a loan. They promised a VA certified appraiser would do a thorough inspection of the house and compare its price to sales ... read more
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May 07 '09
Pros: Easy "Pre-Approval"
Cons: Misleading sales tactics
High application fee
Banker hostility on loan application termination
Summary: Our experience started off well enough. We were led through the application process by our mortgage banker, John Guernsey. After the initial application was submitted and we were "Pre-Approved" (Which in Quicken Loans' case is more like ... read more
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Apr 30 '09
Pros: Done over the internet/phone no driving.
needed just 2 current pay stubs.
Cons: No face to face interaction when there is a problem, frustrating when emails/calls go unanswered.
Summary: First I should give a little background we were looking to refinance our home, no money out just a refi. We have excellent credit 789, money in the bank, 401K's etc, and no debt other than the mortgage. We were really impressed ... read more
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Apr 22 '09
Pros: smooth application process
Cons: poor handling of customer concerns by Regional VP,
not trustworthy
Summary: I refinanced through Quicken Loans. Initially everything went smoothly. Nate, the mortgage banker was excellent. He seemed very responsive and trustworthy. The online system works well to let you know what is happening. You can log on any time to ... read more
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Apr 16 '09
Pros: None
Cons: They do not care about the customer only the buck.
Summary: Employees of Quicken Loans are not truthful - lied on more than one occasion. Josh Brown told me on more than one occasion the turn around time to get the subordination release from Chase (Washington Mutual) was 7 days. Chase denied ever ... read more
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Apr 11 '09
Pros: There are no pros - it was the worst experience of my life.
Cons: Never return phone calls. Very slow to do anything. Always dropping the ball.
Summary: I was attracted to Quicken Loans after reviewing their website and seeing that they were "the number 1 online lender." I also noticed that customer reviews (all 52 pages of them) were either 4 or 5 out of 5 stars in satisfaction. My experience ... read more
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Mar 12 '09
Pros: Got a good rate
Cons: Points raised at closing even though I had a locked rate. Very unprofessional.
Summary: This was the most frustrating, time consuming, irritating processes I've ever gone through. They have "teams". This means any time of day or night some stranger calls and asks for you to send them personal confidential information. I've had calls ... read more
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Feb 25 '09
Pros: None that I can think of
Cons: High pressure, not entirely honest
Summary: I was looking to refinance and entered some info into one of those websites where you're guaranteed "at least four" responses. Quicken was the 2nd to contact me (within 30 minutes of completing the questionnaire online).Their loan ... read more
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Feb 15 '09
Pros: The support staff other than the loan officer were great.
Cons: The loan officer consistantly misrepresented the terms of the loan.
Summary: When getting a Quicken Loan, make sure you get everything in writing. My loan rate was good but the costs of the loan were much higher than I was told they would be. At first I told that I would not have to bring any money to closing ... read more
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Feb 14 '09
Pros: NONE
Cons: BAD APPRAISAL, MISTAKES IN APPRAISAL, WOULDN'T HELP GET CORRECTED ONE. TOOK OUR MONEY.
Summary: This was the worst experience we have ever had in home mortgages. They were very slow, even though they told us we should close within 15 days. Took well over a month and then we didn't get financed because of a crappy appraisal from an ... read more
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Feb 03 '09
Pros: They quote a low rate up front to get your attention
Cons: Requires $500 deposit, high pressure sales & bad BBB rating.
Summary: After hunting for the best rate, I came across Quicken Loans, offering 4.5%. Naturally I was thrilled & called them to inquire. I was immediately asked for a $500 deposit to retain their services & promised a speedy process of about ... read more
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Jan 27 '09
Pros: None worth mentioning.
Cons: Everything else that I mentioned.
Summary: I had my first experience with Quicken loans and I compare it to my first experience with a pushy timeshare salesman. There are many similarities.Timeshare people collect a deposit so you won't leave once they start applying the pressure. So ... read more
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Dec 10 '08
Pros: Nice website, too easy to do transactions online.
Cons: Dishonest; we paid about 25% more than we were initially told. Retain a lawyer.
Summary: I've had a half dozen or so mortgages in my lifetime, I've never encountered a company as dishonest as Quicken Loans. They tell you anything they think you want to hear and rarely back it up on paper. This happened on three ... read more
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Dec 03 '08
Pros: I can't think of any
Cons: Nothing byt
Summary: Several lenders responded to my response to a re-fi add on the net.Quicken was the second that actually contacted me. The first was a lender in my town and had a two day head start on Quicken. They were working on a the 15 year loan that ... read more
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Dec 02 '08
Pros: Everything went quickly.
Cons: Very dishonest.
Gives you the runaround when it comes to a problem.
Cons you out of $500
Summary: My husband and I wanted to refinance our home to try and get a lower interest rate/monthly payment. Frank Bucceri from Quicken Loans was the first person to call. Talk about speed-talking to try and get everything past you! My husband ... read more
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Sep 18 '08
Pros: Despite utter incompetence, they managed to be polite in all of their communications.
Cons: They lie.
Then deny.
And make no apologies for their ineptitude.
Summary: Our refinance process was a joke from beginning to end....end being when we withdrew our business and requested a full refund of all fees we had already paid in. We were misinformed, misquoted, left hanging for weeks with little to no contact and when we ... read more
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Apr 08 '08
Pros: They return phone calls very fast
Cons: Rude,obssesive banker
Summary: Our neighbor referred us to Quiken loans to refinance our house.He talked very good about their banker CW.First i call and my call was return within 5 min,that was good.When I talked to him and explain our situation he said that he would find the best ... read more
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Mar 02 '08
Pros: none
Cons: You would get a friendlier response asking for a personal loan from Donald Trump
Summary: I called them asking for a quote, once the rep found out my age and income he started yelling and saying that I would never be approved with a mortgage company. He also began to assume my lifestyle choices. I have a credit rating of 785 and he didn't ... read more
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Feb 29 '08
Pros: Nice people....most of the time
Cons: they tell lies
Summary: My experience with quicken loans appeared that it was all going to be a great one. They seemed to contact me back right away and they were quite on top of things. When I called they called me back right away with sugar covered answers. They always ... read more
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Feb 16 '08
Pros: NONE
Cons: Unethical, deceiving, thieves,
Summary: I was contacted by Quicken Loans for a loan based on an inquiry I had. I wanted to refinance my 2nd mortgage and consolidate debt. Interest rates were going down at the time so Dustin Linenger, my rep from Quicken thought I should refinance my home as ... read more
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Oct 03 '07
Pros: ABSOLUTELY NONE!
Cons: Deceptive, dishonest, use strong-arm tactics, rude, argumentative...need I go on?
Summary: October 3, 2007 I received a call today, from Quicken Loans, and was appalled at their hubris. The "loan officer", in other words the guy trying to force a commission, told me the best he could do was look online at someone else's website to get a ... read more
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Aug 16 '07
Pros: you MIGHT get a decent loan
Cons: Bait and Switch, Used car salesman approach
Summary: If you read nothing else, read this: "TAPE RECORD ALL CONVERSATIONS WITH QUICKEN LOANS" This is quite possibly the most deceptive, underhanded, and dishonest company I have ever encountered. I was attempting to by an investment property (which I ... read more
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Jun 26 '07
Pros: Great website
Cons: Bait and Switch like actions
Summary: We are in the process of getting our first mortgage. While on the For Sale By Owner website, I filled out a form requesting information from mortgage companies. Quicken Loans contacts me within a day. After being called a few times, we decided to go ... read more
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Jun 20 '07
Pros: none
Cons: inconsistent, rude, untrustworthy
Summary: We contacted Quicken Loans to refinance our mortgage. In the beginning they were very attentive. They were so attentive in fact that we never had to call them. They called us to keep us informed. Well, as soon as it became evident that we might not ... read more
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Jun 10 '07
Pros: A great way to waste money in application fees!!!
Cons: Higher interest rates, excessive loan fees, and unethical and inept loan officers.
Summary: I contacted Quicken Loans in purchasing a home, and $850 later in application fees, I ended up dumping them for being unethical and inept. I had excellent credit, but the price of the homes in the neighborhood I was shooting for made my debt to ... read more
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May 28 '07
Pros: Quick and Easy
Cons: To quick and easy Scam!!!!!!!!!!Don't let them get your money!!!!
Summary: My husband and I thought that our recent experience with quicken loans was going to be a pleasant one. Boy were we wrong. A quicken rep (Cecelia) contacted my husband, he gave her his ssn for a credit check, mean while he was suppose to gather check ... read more
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Aug 28 '06
Pros: Not much from my experience
Cons: Pushy, uncooperative, condescending sales people
Summary: I initially called to get a quick rate quote to see if they were better than a several other companies that I called. Within 5 minutes of calling, they asked to pull my credit score. Already knowing my score, I asked the not pull the report to avoid a ... read more
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Apr 17 '06
Pros: None
Cons: They lead you on, it's too late to back out once you realize what's happening.
Summary: My husband & I are 1 week from moving & about 2 seconds from switching loan companies. Dealing with Quicken Loans has been a total roller coaster. We could have saved our $500 good faith deposit and gotten a similar ride much cheaper at the theme park. ... read more
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Feb 08 '06
Pros: Reasonable follow-up; Returned all calls except 1.
Cons: Misleading at best, unethical at worst when selling the idea of a re-appraisal.
Summary: I contacted Quicken Loans about a possible refinance of my home recently. I wanted to use my home's equity, and this was one of the reasons (along with wanting a shorter mortgage) I contacted them. They had reasonably favorable reviews on-line. My ... read more
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Jan 23 '06
Pros: Great response
Cons: Fool me once...Total bait and switch
Summary: I fell for it hook line and sinker. I will be spending the next couple of days looking for any way I can to spread the word about this unethical and dishonest company. I will describe my situation and let you be the judge... I applied for a permanent ... read more
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Aug 11 '05
Pros: not one thing
Cons: rude, condescending, untruthful, unreliable, difficult to work with
Summary: My family just had the worst possible mortgage experience that someone could have and we have Quicken Loans to thank for the experience. We began shopping for home loans before we went shopping for a home. We found Quicken's site and decided to see ... read more
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Aug 09 '05
Pros: Good web site. Friendly call screeners.
Cons: Overly persistent. Hostile when provoked. Don't service own loans.
Summary: I was fishing for a refi on my home and decided to find out what Quicken Loans could do. I have to say that the folks I spoke to initially were exceedingly friendly and helpful. I was passed to someone named Darren. Darren began to explain what QL ... read more
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May 20 '05
Pros: None than I can think of.
Cons: Slip thousands of dollars of fees into the loan. Snail-slow service. Indifferent to customers.
Summary: We recently decided to refinance our home and pay off some bills, since home prices in our area have exploded. We submitted an application through LendingTree.com, got five contacts, and selected Quicken Loans out of the batch. I regretted it almost from ... read more
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Mar 19 '05
Pros: quick response to inquiry
Cons: high-pressure, fast talk and no written good faith estimate prior to deposit
Summary: I was looking to get a fixed 2nd mortgage so that I wouldn't have to worry about rising rates. I got a hold of Quicken, and they immediately wanted my social security number and $350 deposit to run my credit check. I told them I have my credit numbers ... read more
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Dec 12 '04
Pros: Cheap, sort of, good faith estimate wasn't accurate enough to honestly tell.
Cons: You get what you pay for, your deposit is history just for shopping them
Summary: Unless slimy used car salesman are your favorite type of people to deal with, just go with a local lender and spend a little more money on your closing to have an enjoyable, smooth, stress free experience buying a house. Quicken will frustrate the ... read more
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Jan 05 '04
Pros: Low starting payments, lots of up front cash, speedy closing
Cons: Lots of deceit, fees, hidden ways to really hurt your wallet, rude and pushy.
Summary: We wanted to refinance our house. We worked for three months with the aid of Quicken to correct an error on our credit so we could close this "GREAT DEAL". I asked every question I could think of to ask. I was told the rate was fixed and my payments ... read more
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Jun 07 '03
Pros: Well known software company lets you think they know something about mortgage loans.
Cons: The builder warned me. I didn't listen.
Summary: I picked out Quicken Loans because they had a smooth website, and I wanted to save on paying the "origination fee" that local lenders were charging. Quicken's representative, Thad Endress, assured me that they were fast, professional, and could complete ... read more
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Apr 25 '03
Pros: Telephone response within 24 hours
Cons: Almost everything else
Summary: After years of online shopping with nearly universally good experiences, I opted for an online refinance with Quicken. I chose Quicken because of my familiarity with other products like Turbotax, etc., and favorable reviews on the internet. My ... read more
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Mar 22 '03
Pros: None.
Cons: Poor service.
Summary: My wife and I began our search for financing at this well known online financial services company, Quicken Loans. Our experience was clearly negative. After signing an approved loan application for a 5/1 ARM product we found the house of our dreams and ... read more
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May 27 '12
Pros: The first Quicken contact (sales) was pleasant to deal with.
Cons: I have purchased seven homes in my lifetime and this has been the worst experience.
Summary: Whenever Quicken Loans asked us for information, my wife and I returned the information in a timely manner. It seemed like the more information we gave to them, the more they wanted. However, we realize that after the "mortgage debacle" in the banking ... read more
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May 25 '12
Pros: Submittal of required documents was easy.
Cons: Difference in what is verbally promised and what shows up on paper for closing costs.
Summary: I began my dealings with Quicken on a postative note. The only thing I did not like is they require a $400 downpayment to get things going. I next had an appraisal that unfortunately came in much lower than I had hoped for, but that is the reality of the ... read more
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May 02 '12
Pros: Our mortgage rate went from 5 3/4% to 3 .25%
Cons: Total Estimmated Settlement Charges went from 8978.42 to 11775.53 in 6 weeks !
Summary: We used Quicken Loans to refinance our house. The process is not very quick. I had to contact the lending team numerous times to get a status update. We had a home equity loan on our original mortgage. Quicken had to wait for the ... read more
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Apr 25 '12
Pros: Overall, good people to deal with.
Cons: Some staff semed to lacking experience. Not enough sense of urgency.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.We had a mixed experience with Quicken Loans. Initially, the process was very thorough, organized and smooth. The ... read more
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Apr 18 '12
Pros: Lower rates.
Cons: Poor communication and follow through
Summary: Great company if you want a good rate to re-finance.Finally closed our loan after almost 60 days! We were not happy campers. Every time we turned around we had double documents sent to us to re-submit. Then we were stuck half way through the ... read more
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Apr 12 '12
Pros: I reallty enjoyed working with my specialist Jeff and their Web Site is pretty good.
Cons: Nobody you talk is in charge or able to make a decision.
Summary: I went with Quicken Loans after having three prior positive experiences. All timely, professional and quick. These loans, of course, were prior to the whole housing debacle and the overwhelming requirements levied by Fannie Mae and ... read more
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Mar 30 '12
Pros: Horrible process! Quicken offices don't to communicate with each other. Faxes take 24-48 hours!
Cons: Quicken Loans staff are friendly and helpful.
Summary: My refinance started on New Years eve. My objective was a fixed VA Loan to lower my mortgage payments and to refinance some debt. It ended up taking nearly 90 days and I ended up with a fixed VHA loan and unable to refinance other ... read more
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Mar 24 '12
Pros: Competitive rates
Cons: Substantial disconnects between the various groups that the loan process goes through
Summary: With a refi finding the right lender is a huge deal. We compared the usual suspects and after the initial person assured us that we would be able to remove a person from the new loan and the deed as part of the refi we opted to go with Quicken. ... read more
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Mar 20 '12
Pros: Fast closing, ability to offer good interest rates. Notary comes to your home for signing.
Cons: NO customer service when a problem occurs. Hard time getting answers via e-mail regarding problems.
Summary: We were contacted by Quicken Loans with a refinance offer that lowered our home loan by a full percent. Since our first loan went so smoothly, we went ahead. Most of the general loan procedures went fine, until the actual closing. We didn't receive ... read more
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Mar 15 '12
Pros: The interest rate was attractive.
Mortgage Loan Officer was competent.
Cons: Customer support doesn't understand the basics of mortgage refinancing.
Summary: This was my 3d refi through Quicken. Unfortunately the experience was very bad this time. The settlement statement was incorrect and the Customer Support staff did not understand the error--finally I insisted on speaking to the Mortgage Loan ... read more
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Feb 29 '12
Pros: You offer a mortgage that many will find attractive in your "yourgage" package.
Cons: Didn't like dealing with multiple people who did not seem fully informed of my mortgage.
Summary: I'm a senior citizen so I have owned multiple homes and done multiple refis. The experience with Quicken was worth the time and effort as I will be saving four years of interest payments and reduced my home mortgage by 1.25%. In all of my ... read more
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Feb 09 '12
Pros: Paperwork done on line
Notary meets at your home or convenient location
Cons: Poor communication
Summary: This was a painful experience. What started out sounding fast and relatively easy, ended up lasting 6 months. This was partly due to an error on the original title of the home, which could not be helped by Quicken. However, it took ... read more
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Feb 07 '12
Pros: Rate and closing costs were the best out of 4 offers I entertained.
Cons: Processing, underwriting, support became too thin/inaccurate once I committed
Summary: I did a mortgage refi through Quicken Loans recently for a 15 yr fixed. The interest rate was very good and the closing costs were as good or better than any other offer, which is mainly what prompted me to try them out. I had passed on the company ... read more
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Dec 29 '11
Pros: Quick turn around, responsive
Cons: Quick to take your money up front; no system in place to handle incompetant appraisal
Summary: **UPDATE**Jan 26, 2012: After numerous emails and phone conversations with the executive office at Quicken Loans to provide details of the egregious errors in the appraisal, we received a phone call the 2nd week of January to let us know ... read more
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Dec 09 '11
Pros: Friendly.
Cons: Unethical practices and deceitful marketing.
Summary: We are halfway through refinancing with American Federal Mortgage - which has been a wonderful experience so far. Two days ago I received a phone call on my cell phone, from a woman who said she was calling regarding our financing process and that ... read more
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Oct 17 '11
Pros: They were willing to work under unusual circumstances. Online application and document uploading was great.
Cons: The requirements were changed on us several times. Their different departments seemed disconnected.
Summary: Quicken loans was the only place willing to work with us under our circumstances. We currenly owned a home in one state and did not find out about our move in time to get that house rented before needing to purchase a new house in another ... read more
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Sep 30 '11
Pros: Process was relatively easy, reps were helpful and friendly - until we hit a snag.
Cons: Quicken charges $500 up front whether they fund your loan or not.
Summary: I applied for two refinance loans with Quicken Loans which were to be at no-cost to me. The process was relatively easy but Quicken required a $500 up-front payment for each loan. In the end, one loan was funded, the other was not and I was out the ... read more
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Sep 02 '11
Pros: Quick Pre-approval
Cons: Disorganized Process
Misleading Information Given Often
Summary: My husband and I decided to go through Quicken Loans for a home loan. We were initally told locally that our income to debt ratio was a little high so we thought we would check out Quicken. We were pre-approved online and we thought it ... read more
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Sep 01 '11
Pros: Technology; Cheap Rates
Cons: Stupid; Time Consuming; Misleading
Summary: Got a call out of the blue saying I could refinance with no closing costs - no strings, no gimmicks - "This is not a trick". No extra work needed because the will use the documents from my previous loan. I think, sure, why not? $500 deposit that ... read more
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Apr 26 '11
Pros: Lowest closing costs of any refinance company I found. Rates were competitive too.
Cons: Pushy, didn't listen, and slightly disorganized
Summary: I recently refinanced my primary residence with Quicken Loans. Starting with my first contact of Quicken, I thought they always seemed to be in a rush to get things done. I appreciate the urgency, but I am no procrastinator. I am ... read more
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Apr 12 '11
Pros: The finance team was very friendly and helpful. The website was user friendly and functional.
Cons: The costs were high and concealed within the mortgage amount. The appraisal was lazily conducted.
Summary: The team was professional throughout the process but I did have some buyers remorse at the cost of the refinance. The costs were vague and when the appraisal came in low, the costs were increased and buried in the additional mortgage amount. I was ... read more
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Apr 11 '11
Pros: I'll never know.
Cons: High sales pressure and tactics .
Summary:
I was interested in getting a quote from Quicken Loan, so I thought I would call and just get a quote to see what rate they could get me. I keep track of my credit score, so I know what it is.&nbs ... read more
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Apr 06 '11
Pros: The employees are polite and have decent hours.
Cons: The under-writers are very hard to work with.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I used Quicken Loans to obtain a mortgage for my new house. In the beginning they were on top of everything and really kept the ... read more
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Apr 02 '11
Pros: Customer service was first-class!
Cons: They turned my loan over to Bank of America less than 2 months after completion.
Summary: After reading some reviews about how Quicken has turned mortgages over to Bank of America, I feel compelled to tell my story too.I just had the EXACT same thing happen to me, with the exception that I have had NO warning about this. I found out ... read more
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Mar 25 '11
Pros: speed if that is all that you are looking for.
Cons: Basically felt harrassed, the only thing they pride themselves on is speed.
Summary: Our experience with Quicken Loans was nothing short of awful. Their "team" approach meant we were called frequently by different "team" members and generally speaking it was like one did not know what the other was doing. We would send the required ... read more
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Mar 14 '11
Pros: Easy loan process. Quicken folks were friendly and helpful.
Cons: Already sold the loan to another company that I would not have dealt with.
Summary: The quicken loan experience was quite easy and the folks I dealt with at Quicken were great. Easy online and follow up. However, not sure if they are really in the loan business or just a front for Bank of America whom I personally did not want to ... read more
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Mar 12 '11
Pros: mortgage officer, mortgage rates, mortgage options
Cons: too many employees, not personal enough, lack of knowledge by some employees
Summary: My husband and I went through Quicken Loans for a 30 year fixed rate mortgage. The process was great... at first. The mortgage officer that was working with us was very patient while we searched for the right home and when we finally found it he was very ... read more
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Mar 01 '11
Pros: Despite the setbacks and continual hassles, the Quicken team got my mortgage refinanced.
Cons: Trying to send faxes and e-mails proved to be an obstacle.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I responded to one of those "low rate" pop-up ads to refinance my existing mortgage. Quicken Loans was very attentive and ... read more
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Jan 05 '11
Pros: I did get an excellent rate.
Cons: The process was way too long and too many people involved.
Summary: When the process of my refinance started, I was very pleased and excited with the rate I was quoted and the process as it was described to me at the time. As the weeks went by and I had contact with my loan officer, I was told everything was in ... read more
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Dec 23 '10
Pros: Requires you to be extra sharp dealing with Quicken Loans (sarcasm).
Cons: Google Quicken Loans and read the horror stories yourself. I learned it the hard way.
Summary: When I called Chase Mortgage to discuss a possible refinance, they referred me to their "business" partner Quicken Loans. Little did I know this was the worst experience I had to deal with. The experience was a lot like buying a car. The tactic ... read more
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Dec 07 '10
Pros: The nice notary public came to our house for the closing,very convenient.
Cons: Quicken personnel passed us around from one person to another without advance warning.
Summary: We wanted to take advantage of the lower interest rate and refinance our house. We knew it would not be simple, since we'd done this several times before on our previous house. But our experience with Quicken was anything but quick. It's not their fault ... read more
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Jan 21 '10
Pros: It was nice to be able to e-sign documents to get the ball rolling.
Cons: Too many ppl in the mix on one file.
Summary: My loan officer was very helpful and knowledgeable about how to handle our situation. From the get go i was very happy and excited to get such a low interest rate on a 15 year mortgage. I am only 28 and now i will have my house paid off before i am 45!!! ... read more
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Jan 20 '10
Pros: The process is over with...and Adam is only one that is nice.
Cons: Scott's not listening just brush me off the phone, not very helpful and rude.
Summary: The process is way too long...I have to fax the same doc a few different times, unorganized...and I think there is way too many unnecessary info needed because these kind of process is not new to me...and rep is not willing to listen and research for ... read more
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Oct 01 '09
Pros: Initially prompt at responding to calls and providing information. Good rates. knowledgeable staff.
Cons: Required payment upfront, before TIL. Not good at listening. Too many calls to reslove issues.
Summary: Choose quicken loans from information gathered at various web sites. Initially prompt service. Initial processor was very informative and helpful. They were not quick to listen to cxoncerns, and often rude and arrogant in the process. As we ... read more
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Jul 17 '09
Pros: Very good rate - below what other loan providers could offer
Cons: Poor customer service, poor communication, non-refundable intial fee, at times antagonistic
Summary: My experience with Quicken Loans was mixed. Like all loan companies, their response to the initial inquiry was rapid and persistent. After an initial conversation, the persistence let up and e-mails were received only when there were updates ... read more
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Jul 13 '09
Pros: You could get a good interest rate.
Cons: Frustration, misrepresentations, poor communication, dealing with multiple people telling you different stories.
Summary: My wife and I recently re-financed our home with QuickenLoans. At first it all sounds great. You talk to an advisor on the phone and they say we'll figure out right here what your payment would be and that's all you will owe. Then they ... read more
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Jul 09 '09
Pros: I am left with no choice but to sell my home to repair my finances.
Cons: I am very surpirsed and disappointed. I really enjoyed my first experience, with Quicken.
Summary: This was my 2nd refinancing experience with Quicken Loans. This experience was and still is a nightmare. My first experience was rough but aloud me to get my credit update and clear my finances were better and a lower mortgage ... read more
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Jun 28 '09
Pros: The pros were the great communication and rate in the beginning of the process.
Cons: The cons were the awful documentation process and the legal incongruencies.
Summary: I had a good experience at the start of the loan process with Quicken. The communication was fast, clear, and friendly with my specialist. She kept in touch, and gave great instructions to apply, document, and get a great rate.Things fell appart ... read more
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Jun 23 '09
Pros: Rate was very competitive. The employees were responsive to my inquiries.
Cons: Process took too long,
Summary: I had a mixed experience with Quicken. The process took far longer than expected, and in the end, due to several people from quicken being involved int he process, whatw as initially promised me was not delievered. Quicken did meet me in the ... read more
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Apr 26 '09
Pros: good rate, affordable costs. Willing to go lower than other companies.
Cons: Pushy.
Inconsiderate.
Summary: Overall, the process of using Quicken loans was tedious and psuedo un-professional. The loan "specialist" I delt with was obviously working for the close, and not for me. After threatening to not use the product, they continued to reduce the ... read more
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Apr 04 '09
Pros: cheap. good rates
Cons: extra legwork. no support at closing. dishonest. Don't know who will buy your loan.
Summary: I was deceived and lied to from beginning to end. My main reason for refinancing was my deep dissatisfaction with countrywide. Everyone at Quicken agreed with me that COUNTRYWIDE's customer service was terrible. Each person I dealt with shared ... read more
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Mar 15 '09
Pros: friendly rep, always returned calls
Cons: pre-approval is more like a pre-qualification with them, do not rely on it
Summary: We applied for pre-approval for a mortgage with Quicken Loans in mid-January of this year, 2009. We were pre-approved, over the phone, after answering several questions regarding income, debt, and giving personal information to the rep so she could run ... read more
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Mar 09 '09
Pros: Electronic Signature
Cons: Expensive fees: Underwriting + Processing Fee = $1070
Rates slightly above others
3 person process
Summary: I initially locked in a rate with a loan from Schwab Bank for a refinance which I was happy with. Then the rates went down almost 3/4 of a point and I decided to forfeit my $500 fee with Schwab Bank for walking on the closing and go for ... read more
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Dec 01 '08
Pros: Great Interest Rates
Great Website
Good Loan Processing Staff
Cons: Pushy, Dishonest & Inept Sales Team
Unethical Sales Practices
Summary: I am a current Quicken Loans customer with a 30 year fixed mortgage.If you want a loan from Quicken, be ready to walk away from the $500 deposit at any time. Quicken Loans has a reputation, which is deserved, for the bait and switch. The ... read more
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Apr 03 '07
Pros: Advertised quote rates on Bankrate.com are average for industry
Cons: Requesting a quote without an application is not allowed
Summary: I was contacted by Quicken Loans apparently in response to a request I made through LendingTree.com for "up to four free quotes". I submitted only my name, the location of the property, the amount I wished to refinance, the type of loan I wished to ... read more
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Mar 26 '07
Pros: nice reps, e-signatures, lots of communication
Cons: appraisal caused to deal to fall through, $300 down the drain
Summary: I decided to try Quicken after hearing about them on the radio and on this site. I had already gotten an appraisal and rates from my local broker. Quicken had a ton of flexible programs and their rep, Tom was very friendly and accomodating to the ton ... read more
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Mar 18 '06
Pros: Ease of use with electronic paperwork.
Cons: Dishonesty, failure to update clients on potential changes, promises that are only speculation.
Summary: Until recently I had viewed myself in much the same light that other internet savy users do. That is, if I were to look long enough and hard enough, I could find absolutely anything at a discounted price on the Internet. This too was my position when ... read more
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Jul 21 '05
Pros: Very quick moving, knowledgeable people
Cons: phone quote was .5% lower than paperwork quote to sign.
Summary: I found QuickenLoans to be very efficient and knowledgeable of the loan process. Getting the process moving was quick and easy. I stated all of my loan requirements (no escrow for taxes and insurance seems to be the problem starter). They answered all of ... read more
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Sep 20 '04
Pros: Fast to approve. Can close anywhere
Cons: Bad communication bad paperwork will sell loan fast
Summary: I was approved and ready to have my loan closed within two weeks. Most of the paper work had mistakes. Wrong annual income wrong dates. Did not bother to have them fix. Had a closing date. They some how missed that date and delayed the loan for a ... read more
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May 31 '12
Pros: Finally there was a loan that would work for our purpose.
Cons: Felt the people were great but that they weren't talking to each other for information.
Summary: I was happy to have someone finally be providing the Harp 2.0 program. I had been trying to refinance for over 2 years and couldn't qualify because we where upside down on our loan, we paid our loan on time every month and we had PMI. I ... read more
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May 29 '12
Pros: Worked with my busy schdule. Agents very friendly and helpful.
Cons: Neglected to inform us of a few pretty major details. $400 non refundable deposit
Summary: My wife and I are both pretty busy with our jobs and other responsibilities so finding a local loan agent that could work with our schedule was difficult to find. I had heard about Quicken loans on the radio and decided to try them out. It was really ... read more
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May 25 '12
Pros: Specialist were very pleasant to speak with and in the end, our goal was accomplished.
Cons: Too many specialist, lack of organization of paperwork and length of loan process.
Summary: In the end, our wants and needs were met. However, I felt as if I was a deck of cards being shuffled through many different "Client Care Specialist". While each one was very professional and pleasant, we do not feel the best relationships were ... read more
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May 20 '12
Pros: Online system for tracking our loan process was nice.
Cons: Insufficient internal communication, and a lack of training in customer service skills.
Summary: My husband and I just recently refinanced our home with Quicken Loans. It was a quick process but it could have been much smoother had they had communication internally. Our Mortgage Banker and Client Care Specialist did not communicate about our loan. ... read more
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May 16 '12
Pros: fast and friendly people
Cons: Don't handle out of ordinary situations well. The people seem overloaded.
Summary: The whole process of refinancing my home loan was easy. However I did have some issues. I sent an e-mail and didn't get a response, I explained on several occasions that I was in the process of changing insurance companys and wanted to wait until it was ... read more
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May 10 '12
Pros: The positives include a fairly straight-forward underwriting process online and no closing costs.
Cons: Negatives include poor internal communication. Same information requested by multiple people.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. My Quicken Loan experience had positives and negatives. The positives include a fairly straight-forward underwriting process online ... read more
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May 03 '12
Pros: My initial loan person was good, knowledgable an informative and was helpful.
Cons: never received the closing package, bogus calls, incorrect initial paperwork.
Summary: I seemed a little pushed at the beginning and was not given enough time for review. After signing, the closing packet was promissed but never received. There were many calls from different people the required no response from me. I was ... read more
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Apr 30 '12
Pros: Initial "marketing" contact was good, enjoyable, and pleasant like all marketing and sales pitches.
Cons: Unnecessary delays. Too much reliance on email at critical junctures.
Summary: My experience was "awkward". During the process there was way too much reliance on pure email communications. The initial marketing and screening contact experience was positive but the handoff to the real loan processing staff sucked. ... read more
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Apr 25 '12
Pros: Good for people who prefer internet contact over phone/in-person. Processed moved quickly.
Cons: Loan specialist was never available for questions. Took multiple calls to get things corrected.
Summary: We went with Quicken Loans because they were recommended to us by a trusted family member. The overall process of using Quicken Loans for our FHA Home Loan was pretty good, but not spectacular. Some pros were that it did move fairly quickly, and it was ... read more
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Apr 16 '12
Pros: Most Loan / closing documents emailed to you to review before closing.
Cons: Asked me to upload the same documents more than once.
Summary: I used Quicken Loans for a plain vanilla rate/term reduction. No money out. Nothing screwy. Very easy. Uploaded all required income/employment documents the same day. Took 41 days for my loan to close. I could have done that good or better anywhere else. ... read more
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Apr 12 '12
Pros: The staff was always courteous. The staff were reachable when it mattered.
Cons: Speed in closing. Appraisal was crap.
Summary: Quicken Loans was chosen because we researched rates and payment values online and they had the best to offer. There was no logical reason for us to keep paying a house payment of larger value for more years than necessary. Initial phone ... read more
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Apr 02 '12
Pros: Good Rate. Smooth on day of closing.
Cons: Inefficient underwriting. Evasive about all-in costs.
Summary: Initial mortgage pre approval process was efficient and quick. Details were a bit lacking and despite my request, I was not initially told all the related fees associated with my rate. Only when it was too late to change, was I informed ... read more
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Mar 31 '12
Pros: My loan originator and title team specialist were both excellent to work with.
Cons: The unnecessary delay in the title was baffling and pointless in the end.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Overall, the experience with Quicken was ok - there was a huge delay which caused literally hundreds of phone calls, emails and ... read more
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Mar 29 '12
Pros: The entire process for securing my loan was completed at home!
Cons: There were many extra phone calls and redundant printing out of papers.
Summary: I mostly had a good experience with Quicken Loans. I loved that everythig could be done from my own home and I did not have to get childcare. This is a major plus for me. What I did not like about the process was having three different ... read more
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Mar 24 '12
Pros: No appraisal.
Got to pick where and when we would have our closing.
Cons: Higher rate than others offered.
Their loan processing team seem to be pretty green.
Summary: I refinanced our home with QuickenLoans, using the new government program for borrowers whose home values have dropped to be at or below the current mortgage amount. Although the interest rate was almost a half point above what some others ... read more
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Mar 18 '12
Pros: streamlined process,online access and electronic signing make it easy
Cons: numbers and terms of loan changed and were not explained beforehand
Summary: This was for home loan started in January and ending in March. I received a gift card for writing this review.The refi company was Quicken Loans. The process was fairly easy for the consumer. The reps were very prompt in getting back to you if you called ... read more
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Mar 17 '12
Pros: The main people at Quicken that I delt with....
Cons: The stupid Underwriters in the background & their stupid requests.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. This whole mess started Aug. 31st, 2011 with my application and finally closed March 5th, 2012. It has been nothing but a goat rope ... read more
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Mar 10 '12
Pros: Fairly easy process. Most documents get e-signed on-line.
Cons: Their closing cost estimates change almost daily.
Summary: I chose to refinance with Quicken Loans primarily because of commercials I had seen. I had not considered refinancing but received a letter in the mail from Quicken Loans that showed me I could save a good amount of money each month, so I went for ... read more
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Mar 02 '12
Pros: Online application process
Easy close
Cons: Representative did not answer questions directly or clearly and had poor attention to detail.
Summary: We chose Quicken based on a referral from a client and because they offered the lowest interest rate and closing costs. Although we are happy with our refinance the overall experience could have been better. Their online application process is pretty ... read more
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Feb 28 '12
Pros: Nice to deal with and courteous on the phone.
Cons: Time to close a loan and incompetence of the underwriters.
Summary: When I first contacted Quicken loans I thought they were very courteous people. I sent in all the documents they asked for, and then sent in more. Then had appraisal done, then sent in more doc's.....and waited and waited...then they had problem ... read more
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Feb 13 '12
Pros: Process was done very quickly and the closing was completed in 30 minutes.
Cons: Dishonesty from our agent and no support after closing.
Summary: Having just finished a refinance loan through Quicken Loans I have a few bits of information for those who are looking at Quicken Loans for their refinance needs. First, the process was completed in a very short time and was not overly complicated. ... read more
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Feb 07 '12
Pros: Lender provides a lot of communication and good customer service.
Cons: Too many people involved-lines of communication get crossed.
Summary: I am a first time homebuyer and was really impressed with QuickenLoans and their service at the beginning of the process. As time went on we ran into more and more trouble and felt at times that we should just give up our dream of buying a ... read more
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Feb 07 '12
Pros: great customer care team
closed right in our home!
Cons: poor banker communication
wasn't good with non-standard employment situations
Summary: Our experience with getting a mortgage refinance from Quick
en
loans was generally pleasant, though there were a few negative points. We started the process last fall, but due to complications on our end, only closed on the loan at the end ... read more
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Jan 31 '12
Pros: Easy
Friendly People
Relatively Quick
Cons: Lots of back and forth calls and emails to get all the necessary documents
Summary: I bought my house in 2008 right after Black Tuesday when the interest rates jumped considerably. Still I got a pretty low interest rate for my FHA loan after buying some points to bring it down to 5.00% This year I looked into refinancing my ... read more
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Oct 11 '11
Pros: Things can be submitted online
The early processes are very well done.
Cons: Poor communication, almost ruined our closing, no personal care b/c they are a large company.
Summary: I felt that Quicken did a very good job early on in the process of telling me exactly what they would need, how long it would take and when they would be available. During our offer process, I received pre-approval letters promptly, even on the ... read more
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