-
-
Feb 10 '12
Pros:
Honest estimate of rate and fees
Closing convenient
Cons: Prolonged time between faxed info and post to website causing unnecessary phone calls
Summary: I am happy to have the chance to let you know about my great experience with Quicken Loans. My husband and I have used this home finance option on 3 different occasions, each time with fantastic customer service and competitive rates. I was ...
-
-
Feb 09 '12
Pros: quick, thorough, professional, responsive, customer-friendly, attentive, amazing.
Cons: Have no negative thoughts; dealing with them was a great experience.
Summary: We recently completed the refinance of our home mortgage with Quicken loans. They are correct when they say their aim is to amaze, for that was our reaction to the process. We made our initial contact by phone on January 19th, we ...
-
-
Feb 09 '12
Pros: Documents are forwarded electronically or fax. Closing was at my home.
Cons: I don't have any cons.
Summary: I am recently divorced and this was the first time I tried to refinance my home by myself. I was nervous and a little scared. I wasn't sure if I was going to be able to do this on my own or even qualify for refinancing. When I called ...
-
-
Feb 08 '12
Pros: We did not even have to leave the house even for the closing.
Cons: Can not think of one thing to say that I would change about the process.
Summary: We refinaced with Quicken loans and would highly recommend them to everyone. It was a simple, quick and painless process. Everyone we had contact with was pleasant and willing to answer all of my many questions, a very patient staff and pleasant to work ...
-
-
Feb 08 '12
Pros: FAST!, Courteous, questions answered promptly, time line for closing was
half the estimated time.
Cons: NONE
Summary: We wanted to refinance our mortgage because interest rates had dropped, we needed to lower our payment, and see if it was possible to get out of the HUD loan we were in. I had contacted 3 lenders and received information and quotes from ...
-
-
Feb 07 '12
Pros: A great rate, excellent customer service and the online form process.
Cons: The closing costs were higher than some other lenders I have refinanced with.
Summary: I saw a commercial for Quicken Loans on tv and decided to call the number. I am very glad that I did. The mortgage banker I talked to asked questions and throughly explained the refinance process. I was able to lock my rate in the same day ...
-
-
Feb 07 '12
Pros: Fast processing
Responsive team
Technological tools for convenience and speed
Cons: No face-to-face interaction
Summary: We chose to purchase our new home using Quicken Loans in 2011. From the very beginning, we were impressed with our banker’s professionalism and responsiveness. She even worked with us late in the evening around the holidays to make sure that we ...
-
-
Feb 07 '12
Pros: Personal attention, knowledgeable staff, smooth process
Cons: Hard to get hold after initial contact.
Summary: I decided to refinance my home that I had bought 3 years ago. I called Quicken loans and got a quote with several options. The loan guy was extremely well informed, and I quickly began to trust him. He answered every question I had and set me up with a ...
-
-
Feb 07 '12
Pros: Electronic process - web based interface for critical documents.
Very attentive people!
Cons: Uploading multiple documents failed once. Very minor issue.
Summary: I recently refinanced my mortgage through Quicken Loans. I used Quicken Loans based on one of our internal corporate perks. I found the experience relatively painless!The process was mostly electronic, with critical documents either ...
-
-
Feb 07 '12
Pros: Outstanding personalizied customer service!
Cons: None.
Summary: I recently refinance my mortgage with Quicken Loans, and was thoroughly impressed with the ease and speed of the process. My personal loan officer was extremely helpful throughout the entire process. She ensured that all of my questions were ...
-
-
Feb 06 '12
Pros: -smooth transaction
-great communication
-minimal out of pocket expense
-beat other banks rates
Cons: -lots of information needed
-took longer than i thought it would (over the holidays though...)
Summary: Did and FHA streamline. Went great. got 1.25 lower rate and it dropped my payment by about $250. easy transaction and great communication.Started off by making a quick call and giving her most of my information. within a day she called back and was able ...
-
-
Feb 03 '12
Pros: Easy to contact someone when needed; staff was knowledgeable and pleasant.
Cons: The underwriters asked for one piece of information twice, but that was quickly handled.
Summary: My husband and I completed a stream-lined FHA re-finance of our Michigan home with Quicken Loans during December 2011 & January 2012. I had heard that mortgage rates were low, and was thinking about re-financing our existing mortgage, ...
-
-
Feb 02 '12
Pros: Fast, great rate, low closing costs, easy, they came to me.
Cons: I had to resubmit some items twice and verify tax payments manually.
Summary: I had a great experience with Quicken loans. They were able to lower my rate and made refinancing my mortgage easy. I did not think it would be worth the time to refinance my FHA loan since it had just been one year, but with their streamline ...
-
-
Feb 02 '12
Pros: Efficient, technology savvy, customer-oriented, friendly
Cons: None
Summary: I was contacted by Quicken Loans and was at first very skeptical about their pitch - a no cost refi, with a lower interest rate on a 30 yr fixed loan, frankly it sounded too good to be true. I was skeptical because I had just recently contacted by ...
-
-
Feb 01 '12
Pros: Loan experience was done quickly & efficently. Overall it was a pleasant experience.
Cons: Thought my payment would drop more than what it actually did.
Summary: I originally had my house refi done by Quicken Loans a few years ago. It was a very easy process to do. At that time my loan was sold off to another bank. Earlier this month I was contacted and told that Quicken could lower my interest rate and save me ...
-
-
Feb 01 '12
Pros: They build a personal customer relation ship. they are always available for help
Cons: The closing took a long time, there was always a missing document
Summary: Our experience started when they offered to refinance our mortage. we were dealing with a finanace company witha high interest rate and for 30 years, they never came back to us when market changes in our favor. but with this finance company they looked ...
-
-
Feb 01 '12
Pros: Explaintion were consist and to the point.
Cons: I really can't think of anything didn't do.
Summary: This is the third time my husband and I have used Quicken Loans. I have always had a representative who made us feel as if we were their only customers. We never felt pressured to hurry up or no question was too stupid to answer. Any documents needed ...
-
-
Jan 31 '12
Pros: - fast
- knowledgeable, friendly staff
- online, automated process
Cons: We don't have any cons.
Summary: I was happy to write this review of Quicken Loans because I wanted to share my positive experience with others out there who might be shopping around for a loan company. My fiance and I used Quicken to purchase our first home, and we couldn't have asked ...
-
-
Jan 28 '12
Pros: Easy to refinance.
Cons: None.
Summary: Several months ago, I refinanced my house on an 8 year, fixed-rate loan at 3.75% with no points with Quicken Loans. It was very easy to refinance. They were very friendly when I talked to them on the phone, took care of most of the paperwork, ...
-
-
Jan 28 '12
Pros: The product team switched me to a VA loan, something never offered to be before.
Cons: None. The team was responsive and easy to work with.
Summary: I refinanced my mortgage to a 30-year VA loan. The rate of 4.25 lowered my monthly payments by more than $100 per month. This team provided the most comprehensive review I have ever received. Their teamwork was first class and made the process easier and ...
-
-
Jan 27 '12
Pros: Friendly and helpful account managers and staff. Quick responses throughout. Great rate, easy to understand.
Cons: Check after closing to pay off car was written for wrong amount, easily corrected though.
Summary: Quicken Loans were friendly, helpful and always had the answer we were looking for. The led us along step by step making sure we understood everything. The online Loan Center where we were able to electronically sign so many of the papers and upload and ...
-
-
Jan 27 '12
Pros: Everything done online
relatively fast process
knowlegeable and professional employees
great customer service
Cons: credit report pulled too much
lot of paperwork.
Summary: Let me preface my review of Quicken loans by saying I received a gift card for writing this review, regardless of whether I had a positive or negative experience. Now, with that said, my wife and I were in the market to get our 30yr mortage ...
-
-
Jan 26 '12
Pros: Any questions I had were thourougly answered and I was treated with respect.
Cons: I really had no problems at all.
Summary: I was pleasantly surprised by the service from Quicken Loans. I was told by a competitor that as soon as I paid my guaranty deposit I would never hear from my loan manager and would not get my calls returned. The other company proceeded to arrange for an ...
-
-
Jan 26 '12
Pros: Fast
Efficient
Friendly customer service
Hand held throughout the process
Cons: Amount of paperwork involved to refinance (but that's not Quicken's fault)
Summary: I refinanced my primary residence with Quicken Loans recently. After having negative experiences with several area mortgage brokers -- including condescending service, bait and switch fees on their Good Faith Estimates, and pushy sales tactics -- I ...
-
-
Jan 26 '12
Pros: Professionalism
Knowledge
Technologically Advanced
Cons: none really
other than no auto pay for recurring mortgage payments YET !! ??.
Summary: I am thrilled with the new mortgage I received from Quicken Loans. I saw an online mention about them, and thought "what the heck, let's just see if they're as good as they claim in their ads". Mine was a refinance from 6% to 3.5% including a ...
-
-
Jan 26 '12
Pros: Online paperwork system is environmentally friendly. The whole process was amazingly fast.
Cons: I don't have anything to say here
Summary: I was pleasantly surprised with the ease and swiftness in refinancing my mortgage with Quicken Loans. After filling out the information on their website, I was immediately contacted by one of their loan specialists who told me the initial process ...
-
-
Jan 26 '12
Pros: Professional, courteous and extremely competent. Excellent Website made submitting documents easy
Cons: I really can't think of any negatives associated with my loan process.
Summary: I chose Quicken Loans because I was frustrated by the run-around I was receiving from my current mortgage holder while attempting to refinance. From the moment I made the initial phone call to Quicken Loans I realized that working with Quicken Loans was ...
-
-
Jan 25 '12
Pros: Convenience of completing the application process on-line and through phone and e-mail correspondence
Cons: Notary was several hours late for appointment
Summary: With the recent reduction in interest rates, my husband and I had been considering refinancing our current home mortgage. I was very skeptical about initiating this process due to the tediousness and inconvenience of applying for the loan and ...
-
-
Jan 24 '12
Pros: The Quicken Team was knowledgeable and helpful during the whole process.
Cons: Every step of the process with Quicken was excellent and customer friendly.
Summary: I recently had my home refinanced with Quicken Loans. The total experience was very positive. The assistance throughout the entire process, by each Quicken Loan team member, was excellent. What I personally enjoyed most about ...
-
-
Jan 24 '12
Pros: I love the online account - no faxing!
Cons: Question to be asked - Preference for how to be contacted, phone call or e-mail?
Summary: Since this was the first time I went through a home loan process, I didn't know exactly what to expect. It was a simple process. I absolutely loved that at any time I could log-on to my account and view the latest documents. I ...
-
-
Jan 24 '12
Pros: Quick and easy. Personnel interaction was polite and informative.
Cons: Wish I had used them for my last mortgage. Bad experience.
Summary: My wife and I have heard many advertisements about Quicken Loans and their low rates and fast friendly service. When we decided to just check out the current rates, we contacted Quicken. They not only told us the ...
-
-
Jan 23 '12
Pros: Fast
Easy
Inexpensive
Cons: None
Summary: This is about the 5th time we've refinanced. It was by far the easiest ever. The hardest part was figuring out how to get my scanner to do multipage page docs. Once I figured that out it was just a matter of scanning all the necessary documents and ...
-
-
Jan 23 '12
Pros: personal website, lots of attention, low fees, great rates
Cons: multiple account managers on my account, but not a big deal
Summary: We used Quicken Loans for our most recent mortgage after I read a story about them. What a great company. When many banks are making things tougher and less friendly, Quicken Loans made the process of getting into our new home a great ...
-
-
Jan 22 '12
Pros: Efficient, online & reasonable fees.
Cons: None to speak of.
Summary: We were able to refinance our mortgage within two weeks of first contact online with Quicken Loans. The Quickenloans.com website is clear and easy to use when first researching refi rates. Once you pick a product things move ...
-
-
Jan 21 '12
Pros: Fast Helpful Competitive APR Friendly
Cons: Could give a little more time to decide
Summary: I was referred to QuickenLoans.com by a credit monitoring website. I called asking about refinancing my current 30 year mortgage to another 30 year. My old APR was 5% which was hard to beat. My loan officer recommended I go to a 15 year ...
-
-
Jan 21 '12
Pros: Professional
Knowledgeable
Friendly
Technologically Advanced
Timely
Paperless
Cons: Hard to reach by phone on first try
Summary: Having never applied for a home loan before, I felt uneasy when I started the pre-approval process. But after my first call from my Quicken Loans mortgage banker, I immediately felt reassured and confident that I would be able to own a home. My dream ...
-
-
Jan 18 '12
Pros: Repeat customers have their closing costs paid for each time.
Cons: Nothing I can report as a con.....they are that good :)
Summary: I have now used Quicken Loans for 2 refinances and 1 FHA mortgage and there isn't another company I would even consider. They pay your closing costs once you are a repeat customer and I don't know of any other mortgage lender that does that. I recommend ...
-
-
Dec 06 '11
Pros: The employees at Quicken were very helpful and knowledgeable.
Cons: The website to upload the required information was a little difficult to understand.
Summary: This is my second time using Quicken Loans for my mortgage purchase. This was a very easy process. I highly recommend Quicken Loans. The employees at Quicken were very knowledgeable. The entire process was quick. Each time I had to contact Quicken, I ...
-
-
Nov 29 '11
Pros: -Great service
-Excellent rate.
-Superb professionalism and throughness.
Cons: Literally nothing. My first choice in the future.
Summary: We purchased a home using a 30 year VA loan. Our experience with Quicken was absolutely seamless. At every step of the way they were prepared to answer all of our questions. I got the best rate available, and our loan was expeditiously ...
-
-
Nov 09 '11
Pros: Agents were constantly following up!
Timely responses! Easy internet access
to the information.
Cons: We built a relationship with these people only for the period of the loan application.
Summary: My husband and I did not think we coud qualify for a loan during this time and unexpectedly we did. After much research and several other applications,Quicken Loans was the company we choose. The agents were very ...
-
-
Oct 26 '11
Pros: Efficient, orderly processing the mountain of needed paperwork.
Cons: One thing to help: Improve the update system of paperwork online.
Summary: We have always paid our bills and expenses and have done without other things to ensure we could maintain this conviction.Recently, I received in the mail a brochure from Quicken Loans. I had heard their ads on radio and seen ads on line, ...
-
-
Oct 18 '11
Pros: Very fast. Very accommodating. Very competitive.
Cons: None that I can think of.
Summary: I recently refinanced my home loan with Quicken Loans. My old loan was at a high rate of %6.375. They were very competitive and had much lower closing cost than any I had seen. The last time I refinanced (with another company) it took three times longer ...
-
-
Oct 18 '11
Pros: Everything is right at the web site
Cons: I had to print the closing documents 60 pages
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. I was browsing the internet looking at the mortgage rates and saw a chat link to Quicken Loans. I met Ryan and he walked me ...
-
-
Oct 17 '11
Pros: Great Rates
Easy Process
Painless closing
Cons: I found no cons.
Summary: I recently refinanced my home mortgage through Quicken Loans. The process was so easy that I almost couldn't believe it! I had tried to refinance through my big bank and it took months to find out that "they couldn't make the numbers ...
-
-
Oct 11 '11
Pros: Completed all paperwork online or by printing, signing, and taking digital photos.
Cons: There were some lapses in communication with my loan rep
Summary: I recently refinanced my 80/20 mortgage from 2005 with QuickenLoans.com from two separate loans into a single 15 year fixed loan and was satisfied with my experience. My loan rep that I spoke with first on the phone was very competent and had ...
-
-
Oct 11 '11
Pros: Application directly through WEB Site. Electronic signing of documents. FINAL CLOSING AT OUR HOUSE.
Cons: Everything could have been concluded in at least 2 to 3 less weeks.
Summary: We refinanced our home loan with Quicken. The process was very efficient. The Quicken E WEB Site and electronic documents transfer worked fine and we managed to complete the whole process directly from our house, without having to ...
-
-
Oct 11 '11
Pros: Very good customer service, fast process, and very easy
Cons: None!!!
Summary: The process of refinancing was really quick and easy. I called just to find out what the rates were and how much I could possibly save, and we had the refinance done in 3 weeks, and I got a 15 year loan to boot, while paying the same money as my 30 ...
-
-
Oct 11 '11
Pros: The experience was very positive all the way through.
Cons: Paperwork is one of life's constants.
Summary: We received a 15 year 4.75% loan from Quicken Loans to refinance a 6% loan we had for our rental property for a number of years. Our contact person was not only charming, but knowledgable, helpful and very responsive to all our questions and ...
-
-
Oct 08 '11
Pros: Great service. Very Customer oriented.
Cons: None
Summary: I was looking on-line to check interest rates for a home refinance and happened to be checking the Quicken Loans Website when a Quickens loan officer came on live chat and asked if he could help me in anyway. I hadn't planned to do anything other ...
-
-
Oct 08 '11
Pros: The closing was done by a knowledgeable notary public in my own home.
Cons: My broker changed at the end of the process and I was not informed.
Summary: I had a good experience with Quicken Loans during my refinance of my mortgage. They honored everything I was told I would get and everything was so simple. They directed me step by step throughout the process including closing. I received a $5 ...
-
-
Oct 08 '11
Pros: Excellent
Cons: They stupid survey requiring 200 words for comments. Sorry that is plain dumb.
Summary: This was the easiest and best experience we have ever had refinancing a home. All done on line. Charles walked me through the entire application process. Constant communication. Tony was extremely helpful as the Loan ...
-
-
Oct 06 '11
Pros: Quick, helpful ,very friendly, informative and supportive
Cons: No face to face contact all on line.
Summary: I just refinanced with Quicken Loan and had a great experience. They were informative, they took the time to explain every step to me and they made this experience enjoyable. I never felt any pressure from them and they were quick in answering all my ...
-
-
Oct 06 '11
Pros: Ability to upload documents directly to the website
Staff friendly and courteous
Cons: Too much paperwork needed
Staff confused about what paperwork was already submitted
Summary: The quicken loans online application process was easy, and convenient. The staff assigned to help me were helpful and cheerful. Our experience was positive and I would recommend this company to anyone interested in a home loan. I especially liked the ...
-
-
Oct 04 '11
Pros: Highly systematic & automated processing with good personal contact.
Cons: None unless the applicant is unrealistic about their home value vs their loan needs.
Summary: I recently did my second home refinance with Quicken Loans in the past four and a half years. Both loans went very smoothly and the entire quicken staff was friendly and professional. Of the half dozen mortgages I've done the two with ...
-
-
Oct 04 '11
Pros: No Appraisal of property, FAST Closing (three weeks)
Less paperwork
Cons: They never sent me a thank you gift!
Summary: After three attempts as refi of my four year old mortgage, Quicken Loans came through! I was underwater on my home, built and purchased in 2007. I had put down 48% of the price of the home but by 2009 I was underwater, so to speak. My ...
-
-
Oct 04 '11
Pros: My experience with Quicken Loans was 100 percent positive.
Cons: I had no negative experiences with Quicken Loans.
Summary: Quicken Loans personel were efficient, warm, and loaned me the money to buy my house and pay off my former spouse. I initiated my loan search through the internet, resulting in a deluge of solicitations from agressive loan sales people. Quicken was the ...
-
-
Oct 03 '11
Pros: Quick turnaround time, helpful and friendly staff, step-by-step instructions that were easy to understand.
Cons: None..my experience was fantastic.
Summary: My husband and I did a mortgage refinance through Quicken Loans. The staff was very helpful and kept in touch regularly throughout the process. They would contact us to let us know what paperwork they needed us to provide, and what the next ...
-
-
Oct 03 '11
Pros: The convenience was wonderful, the professionalism was outstanding, closed within a month.
Cons: None. I will definately use Quicken Loans for all further refinances, mortages, etc.
Summary: I was very impressed with Quicken Loans, I was originally just checking around for low rates and left my e-mail on their website and one of their bankers contacted me that same day at home. I was able to do everything via ...
-
-
Oct 03 '11
Pros: Quicken Loans has excellent customer service
Great communication
Could work through email communication at any time
Cons: N/A
Summary: I contacted Quicken Loans about refinancing my existing home. I wanted to lock in a low rate and lower my monthly mortgage payments at the same time. I had researched several different loan companies looking for a good rate with low ...
-
-
Oct 02 '11
Pros: automated, customer support person assigned to loan
loan docs in a nice, bound package
Cons: none
Summary: Great company to do business with! They are like a well oiled machine. Everything from start to finish is automated (with the option of takling to a support person assigned to your loan). I was able to upload the ...
-
-
Oct 01 '11
Pros: Quick
Friendly
Reliable
Loved the process!
Cons: None
Summary: I was so impressed by Quicken Loans! I was able to fax all needed materials and the entire refinancing transaction took place over the phone! The people that dealt with my refinacing were knowledgeable, frindly, helpful, and succinct with the ...
-
-
Sep 30 '11
Pros: Instant contact with loan officers at nearly any hour of the day.
Cons: The uploaded documents were not always accessible to my loan officers.
Summary: Quicken Loans has demystified the refinance process. From commitment to close the process took less than 30 days. My team of loan officers were courteous and very knowledgeable. I would recommend Quicken Loans to anyone looking to ...
-
-
Sep 30 '11
Pros: closed quickly and was done at my home
The website is very user friendly.
Cons:
representative should have been better informed re rules of loan
Summary: My loan processed quickly.Overall I have to say that it was extremely simple undertaking in comparison to my experience with previous mortgage loans. In my opinion, very few documents were actually requested to obtain approval. However, it was quite ...
-
-
Sep 30 '11
Pros: Great Service, Knowledgable, Helpful, Timely
Cons: None
Summary: I received a mortgage from Quicken Loans. I moved to a new state, for a new job, with my husband and 2 young kids. Another co-worker moved here at the same time as me, and she had searched for a home prior to moving so she closed soon after ...
-
-
Sep 29 '11
Pros: Fast, courteous and knowledgeable service; in total, a total class act.
Cons: No negatives to speak of, I truly cannot find fault with anything that was done.
Summary: I had heard all of the radio advertisements for Quicken Loans and decided to give them a try for a possible mortgage refinance. From the very first contact through the end of the closing, every single person I have dealt with has been exquisitely ...
-
-
Sep 29 '11
Pros: Paperwork - simple.
Agent to guide us: Professional, available, patient and courteous.
Terms - very fair.
Cons: The only 'con' is that it took me so long to discover Quicken!
Summary: I am one of those 'generally skeptical' types - so when the ad for Quicken said, 'Engineered to Amaze'; I chuckled - figuring it was just marketing hype. However, refinancing would help us out, so I called - expecting the 'normal' amount of ...
-
-
Sep 27 '11
Pros: Fast, no hassle, easy to use
Cons: Anxious feeling about probability of success/failure
Summary: What I really liked about worked about getting my mortgage through Quicken Loans is as follows: closed in approximately 30 days, easy upload of documents through web interface, closing provider came to my location, friendly and responsive loan ...
-
-
Sep 27 '11
Pros: The Inhouse Realty leader is a fantasic overseer, coordinates all and listens to everything.
Cons: The process from start to finish can take three months.
Summary: My husband & I have been married two years and we have been living in my townhome purchased back in 2005. The townhome had been just right for one person-me, single, with a cat. When we got together,married and he moved in his ...
-
-
Sep 27 '11
Pros: Technology, follow-up, simple process, able to mointor the process
Cons: I really have nothing negative to say about my experience with Quicken Loans.
Summary: When I decided to refinance, I looked at a number of options and decided to use Quicken Loans. It started with a chat line on a Saturday morning with the excellent customer representative for about an hour to see what the best products were ...
-
-
Sep 27 '11
Pros: Quick easy painless.
Cons: I dont realy have a con.
Summary: I had refinanced with Quicken about 18 months ago and I was fine and happy with my refinanced mortgage. I was contacted again by Quicken to re - refinance. As it turns out, with the economy going in the direction it was/is, the ...
-
-
Sep 27 '11
Pros: I was able to connect with a live person whenever I had questions or concerns.
Cons: One person that handeled some things, and another person that handled other things.
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. Overall, my experience with Quicken was the BEST loan experience I have ever had! Very quick and efficient, with a ...
-
-
Sep 27 '11
Pros: Having an attorney come to our home for closing was very convenient!
Cons: Having the appraiser come in to our home to inspect it was a little nerve-wracking.
Summary: We appreciated the frequent communication updates during the loan process, which kept us informed about our loan status, time frames, and additional documentation needed. From the time we made our first contact with Quicken Loans, our ...
-
-
Sep 27 '11
Pros: The online tools were pretty amazing and easy to use.
Cons: The process was briefly confused between departments, but it worked out.
Summary: Overall, my experience with Quicken Loans was very positive. They worked with me and my previous mortgage holder to give me the best possible rate within the shortest amount of time, and with the least amount of out of pocket costs. Being a computer ...
-
-
Sep 27 '11
Pros: Fast, no-hassle, excellent communication, private, no embarissing face to face 'begging'.
Cons: None.
Summary: If you ask me (which apparently you are) Quicken Loans should be the first choice in refinancing your mortgage. If you're like me you really don't want to have the ackward face to face interaction when dealing with a simple refinance. Of course if you ...
-
-
Sep 27 '11
Pros: courteous, friendly, expedient
Cons: required a $500 deposit and it took effort on my part to reimbursed
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. The entire experience was very positive and I am generally a cynical person when it comes to what my expectations ...
-
-
Sep 26 '11
Pros: Clear, concise, considerate, TRUTHFUL, details, followups, NO SURPRISES, So easy
Cons: Should have gave them a chance a long time ago
Summary: We were simply shopping for the impossible refinance. Our credit history wasn't the greatest. We needed a break and did not believe it was to be found. Guess again. We had received emails from Quicken Loans but contacted them before. This time as we were ...
-
-
Sep 26 '11
Pros: Speedy Closing
Competitive Rates
Friendly Staff
Low Closing Costs
Cons: None
Summary: My husband and I had a great experience with Quicken Loans. We refinanced our loan to 15 years instead of 30 and our payment is still very manageable thanks to the low interest rate of 4.375%! The loan officers and adminstrators that we spoke with were ...
-
-
Sep 26 '11
Pros: Reduces monthly mortgage payment
Reduces time-period to pay-off the loan
Cons: Needs stellar credit score to get approved
Need to pay interest for skipping a month's payment
Summary: We re-financed our mortgage loan with Quicken Loans and were able to reduce the monthly payment. This was the second time we went through mortgage re-financing with Quicken. First time we were able to reduce our 30 year mortgage to 15 years. This time we ...
-
-
Sep 26 '11
Pros: Proactive outreach; Automated support of approval and closing process; Brokers are pros
Cons: None
Summary: Quicken Loans could not have picked a better name for their company. Our re-fi transaction was flawless and very quick – we closed within two weeks of my broker calling to say rates were dropping, especially impressive in light ...
-
-
Sep 26 '11
Pros: Great customer service
Competitive rates
Cons: None that I can think of at this point.
Summary: After looking into various other options, I found Quicken Loans to provide a very positive experience with my first home purchase. The mortgage rates were very competitive (the lowest available at the time) and the Quicken Loans staff was very helpful ...
-
-
Sep 19 '11
Pros: Slick Website
Knowledgable Mortgage broker
Diligent underwriters
Low cost of loan
Cons: Closing Team
Summary: Quicken Loans was a great experience for me. They were able to give me a great loan with the smallest amount of fees that I was able to find. I shopped some larger and some smaller mortgage brokers before settling in with Quicken Loans, so it wasn't ...
-
-
Sep 19 '11
Pros: Quicken Loans has really got their stuff together with their attention to details.
Cons: What should have been a 15 day deal turned into a 5 month deal.
Summary: Where do I begin? I began this journey with my (at the time) mortgage holder telling me when I called for a lower interest rate that I did not deserve a lower rate because unlike most people, I could make my payments. I in turn told them that I ...
-
-
Sep 19 '11
Pros: Knowledgeable, friendly, professional, not to mention the iPhone app
Cons: Quicken Loans has already sold my loan to another mortgage banker
Summary: Excellent experience, especially with the iPhone mobile app. The folks who helped me answered all my questions, were ALWAYS available it seemed, and always kept me advised of what was coming next, and how long I could expect it to take.I photographed ...
-
-
Sep 19 '11
Pros: Loved the website and iPhone app
Cons: Process took too long
Summary: I have owned several houses and have refinanced a mortgage before and this was the simplest way to go through the refinance process that I have ever used. I didn't like the added expense of the foundation inspection and pest inspection, but I understand ...
-
-
Sep 19 '11
Pros: Easy, able to review all documents online, convenient closing at my home
Cons: Required to fax one document (would have preferred to scan and e-mail instead)
Summary: A coworker recommended that I call Quicken to see if I could get a better interest rate and lower my monthly mortgage payments, and I am glad I did. I submitted a request for an interest rate quote online, and within 15 minutes a representative ...
-
-
Sep 19 '11
Pros: Fast, professional, easy, friendly, knowledgeable, convenient, intuitive, competitive.
Cons: None.
Summary: After spending months trying to work out a refinance with my previous lender (a regional bank with a local branch in my hometown), I got a mailer from Quicken. On a whim I called. An hour later I knew more about mortgages than I had learned in a year ...
-
-
Sep 16 '11
Pros: Everything about working with Matt and Quicken Loans. I would highly recommend them.
Cons: I can say absolutely that there is nothing to convey within this category.
Summary: I was contemplating refinancing and had a lot of questions. I was bouncing around different financial websites when I saw a link for Quicken Loans. I looked at the link and saw the Chat link. The person I ended up chatting with was Matt ...
-
-
Sep 13 '11
Pros: friendly, helpful, efficient and fast
Cons: Absolutely none!
Summary: My entire experience in this process was absolutely pain free!! Everyone I dealt with was friendly and helpful. They guided me through the process without complaint - and each step was thoroughly explained - in terms I could easily ...
-
-
Sep 12 '11
Pros: .
Cons: .
Summary: We recently closed on refinancing our mortgage. For the most part we were satified. What we liked best was how everything was expedited by doing it all with virtual docs and online submissions. So it was nice not having to gather a whole bunch of papers ...
-
-
Sep 11 '11
Pros: Accessibility, responsiveness, clarity, ease of negotiation, level of professionalism.
Cons: No cons, which is rare given that service in this era is often lackluster.
Summary: I found the process of refinancing my mortgage through Quicken Loans very easy to negotiate. The entire team from first inquiry through after was: professional, responsive, and engaging. My questions were quickly addressed with telephone and ...
-
-
Sep 08 '11
Pros: Friendly representatives. Quick response time. Quick turnaround from the beginning until closing.
Cons: Although the representative was friendly, I felt rushed at certain stages of the process.
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience.I contacted Quicken Loans to see if they could offer me a good interest rate to refinance my home mortgage. My main ...
-
-
Sep 07 '11
Pros: Great agent. Easy closing. Best rates. Good follow-up. Clear documents.Easy web site.
Cons: Not a one
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience.My agent, John, was by far the most helpful and knowledgeableagents I dealt with trying to find a lender. He ...
-
-
Sep 07 '11
Pros: convenient
efficient
great customer service
Cons: none-surprisingly
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience.I re-financed my home through Quick and Loans. This was the smoothest and time efficient financial transaction I have ever ...
-
-
Sep 07 '11
Pros: The process was simple and the person I dealt with was very helpful.
Cons: Rates dropped during the loan process but I didn't automatically get the lower rate.
Summary: I refinanced again for a second time with Quicken loans. This time I did not have to pay any fees at all. They covered all expenses including the home inspection, lawyer fees and all miscellaneous fees. I actually got a $500 check back from them once the ...
-
-
Sep 06 '11
Pros: Good faith estimate was spot-on
There were no surprises
Entire process took 2 weeks
Cons: No cons.
Summary: Since I bought my house, I would receive 2-3 notices from questionable sources urging me to refinance at a lower interest rate. Sometimes they would try to disguise their correspondence to make it look official (like it came from FHA or HUD), other ...
-
-
Sep 06 '11
Pros: Very professional and responsive. Everyone was courteous. No issues at all.
Cons: Dealt with about four different people but really wasn't an issue.
Summary: I was contacted by Quicken Loans, who had done a 30 year to 15 year refi a little over a year ago. They offered to drop my rate a quarter percentage point and pay all of the closing costs. Additionally, they arranged for the new term to be 14 ...
-
-
Sep 05 '11
Pros: The closing was at a time and location of our choosing.
Cons: No cons with the loan.
Summary: With the lower interest rates we decided to refinance our mortgage, and take some equity out of our home to do some home repairs. I started by sending emails to several mortgage companies. After looking over the replies we picked Quicken ...
-
-
Sep 04 '11
Pros: Courteous
Professional
Cons: Posting of recieved documents
Summary: The loan originator was very professional. Andy walked me through the loan process, step-by-step and made sure all my questions were answered. He was not pushy and I did not feel pressured in any way in terms of deciding whether or not to ...
-
-
Sep 04 '11
Pros: The staff was very knowledgeable and always answered all questions. all phone calls are retured
Cons: All money transactions must be explained and documented.
Summary: We used Quicken Loans because it was quick, courteous, efficient, and very professional. From the very first day,they handled our mortgage in a mythodical, step by step manner. We had good results right up to the day we had our closing. That ...
-
-
Sep 03 '11
Pros: Fast
Knowledgeable
Competitive Rates
Easy application process
Closing agent comes to your home
Cons: Underwriters were very nitpicky
Summary: I would definitely recommend Quicken Loans to other consumers. They were fast and friendly, from the person who took our initial phone call, to the application processor, to the loan processor. The application process is mostly electronic which is much ...
-
-
Sep 03 '11
Pros: Incredible communications, excellent customer service, fantastic inteface site for documentation
Cons: Although handled well, it was a bit odd to be passed between several different people
Summary: My old large nationwide bank sent me several mailers about refinancing my home. I knew rates had dropped and also wanted to access some equity for a kitchen remodeling project. I spoke to them about refinance three times, but they had ...
-
-
Sep 02 '11
Pros: Good interest rate. The type of loan was customized to my specific needs.
Cons: Home loans for me are always stressful. It is just a lot of complicated paperwork.
Summary: The home loan process was quick and efficient. Each of the individuals I dealt with was capable, courteous and nice to interact with.The process was automated to the maximum extent permitted by law, including maximum use of electronic ...
-
-
Sep 02 '11
Pros: easy, quick, painless, good rates, excellent services
Cons: none
Summary: Quicken loans was very easy to apply. After shopping for rates online, I spoke to the loan officer. We went over different loans and rates and associated cost of each. He went through pro and con of each type of loans and guide me to ...
-
-
May 11 '11
Pros: polite, business like, and worked to make the completion of our loan very easy
Cons: Have no cons
Summary: Quicken Loans personnel was good about giving assistance to us during our loan process. They help us reduce the interest on on our mortgage. They were polite and very willing to talk us through the process. They gave direction to clean up some things ...
-
-
May 11 '11
Pros: Friendly
Responsive
Helpful
Patient
Website
Did i mention the website?
Cons: Underwriters, but i think thats part of their job. :)
Summary: Quicken loans contacts me via regular snail mail about a refinance for my house. I called the number and talked to someone right away. I was quite suprised. I figured as late as it was (7pm) i would get a recording and leave a ...
-
-
May 10 '11
Pros: Fast and professional from the web-based application to the final contract and NO SURPRISES!!
Cons: A little pushy at first but I have found that's par for the course.
Summary: From start to finish I found Quicken Loans to be a very professional, fair and fast paced experience. Application to closing only took three weeks. I want to emphasize that there were absolutely no surprises or misleading numbers during this ...
-
-
May 04 '11
Pros: Quick and easy
Cons: The notary should not be concerned with ownership issues, not keep conservation about it.
Summary: I found the refi process to be very good. Much better than my previous refi many years ago.I started the process with a generic mortgage site, where I was contacted by many vendors.I refined my search to a couple of choices by getting rough ideas ...
-
-
Apr 27 '11
Pros: This was so easy!
Cons: We did not experience anything negative about this process.
Summary: I was searching for a good rate to refinance our mortgage. Quicken loans responded in a very timely manner. I was very happy with the service, rate and process that we went through for tThis loan.THis was so easy! I loved the fact ...
-
-
Apr 25 '11
Pros: Nothing but raves!!
Cons: None!
Summary: In the spirit of full disclosure I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. This was the 14th or 15th mortgage loan that my wife and I have requested either as an original ...
-
-
Apr 19 '11
Pros: Fast, Efficient, Honest, Knowledgeable, Patient and Courteous.
Cons: None that we found!
Summary: When we decided to refinance our home, we contacted many companies for information. We had a little over 12 years to pay on our current mortgage at a rate that was higher than the market was currently offering. We were contacted by many companies, and it ...
-
-
Apr 18 '11
Pros: Staff was friendly, professional, thorough, fast, efficient, personable, easy to contact
Cons: I can't think of anything
Summary: My experience with Quicken Loans was nothing short of wonderful. From the very first phone call to the closing, Quicken Loans was professional, courteous, efficient and timely. I had been working with my current lender (one of the "big" ...
-
-
Apr 18 '11
Pros: QUICK, professional, friendly, easy
Cons: none
Summary: I refinanced my home mortgage with Quicken Loans just recently. I had a great experience from start to finish. They were professional, knowledgable, and friendly. I contacted them after hours on a Monday and had all the paperwork and loan ...
-
-
Apr 18 '11
Pros: With repairs done it made the process easy.
Cons: There really wasn't anything I found to be a con.
Summary: One day I decided to make contact with Quicken loans and I was almost immediately contacted by phone by a Bank loan manager. Once we got through the prelims, I decided to pursue a refinancing of my home. I asked and was qucky given ...
-
-
Apr 16 '11
Pros: Timely, efficient, conveinient,availible,got the job done.
Cons: Exceeded application period.
Summary: I used Quicken the first time two years ago, I admit I was concerned about dealing with someone VIA fax, phone and Internet. The process was longer than expected but I felt valued as a client the timely response to my questions was ...
-
-
Apr 15 '11
Pros: Extremely fast, easy online process, friendly service, knowledgeable staff, No more local loans for me
Cons: All handled online or by phone
Summary: We spent many months dealing with a local bank to refinance our home. We had to make many trips with additional paperwork, and each time the bank would not return our phone calls and our old paperwork would expire. The apprasial was a joke down to the ...
-
-
Apr 14 '11
Pros: Quick, honest, helpful, efficient, friendly.
Cons: Not using them for the original loan!!
Summary: It was a pleasure working with Quicken Loans. Adam Orley took great care to see that i understood everything i needed to know in regards to my refinance and was happy to answer any questions i had. Even those I asked over and ...
-
-
Apr 12 '11
Pros: Fast, courteous and knowledgeable. I didn't have to leave my home to do anything.
Cons: There really were no cons to this whole process.
Summary: We applied for a Quicken Loan refinance mortgage on 2/5/11 and we actually closed on 3/7/11! To do this via the internet was the easiest thing we've ever done. We've closed on several mortgages and this was by far the easiest. We would ...
-
-
Apr 12 '11
Pros: Quicken's representative was honest and easy to communicate with. I'd work with them again.
Cons: It's always scary to sign any financial instrument. But they can be trusted.
Summary: I knew that I should be looking at combining my first and second mortgage into one fixed rate mortgage since many economists expect interest rates to spike in the coming years. I could not afford to pay my second mortgage if the interest rate went ...
-
-
Apr 09 '11
Pros: Clear accurate communication
Great availability of our loan officer
Very competitive rates
Friendly and courteous
Cons: some slight redundancy of messages
process for first payment could be clearer
Summary: We recently refinanced our home mortgage in order to fund a kitchen renovation. The process was smooth and delivered results as promised - a refinance, competitively priced, without the need to leave our home for meetings, appointments or ...
-
-
Apr 09 '11
Pros: A process that is quick, transparent, well explained, well documented, and rather pleasant.
Cons: An upfront $400 "good faith" deposit was required.
Summary: When it became obvious that we needed to lower the interest rate and payments on your house mortgage, I contacted our current company to see what they could do. Nothing. They no longer wrote mortgages for our state. We were at ground zero. We ...
-
-
Apr 02 '11
Pros: friendly, efficient, internet-friendly
Cons: none
Summary: When we decided to refinance our mortgage to take advantage of the historically low rates we found that the process was more complicated in response to the housing and financial issues of the past few years. Our initial contact with our existing mortgage ...
-
-
Apr 01 '11
Pros: Simple straightforward.
Timely - quick process.
Better than local bank interest rate.
Respectful Appaiser and Notary.
Cons: None! I could quote more 'pros' though!
Summary: I decided to contact "Quicken Loans" after viewing several TV commercials and one of my neighbors mentioning that he had used them for refinancing. "Quicken Loans" was not my first choice for my refinancing - I had already contacted my local ...
-
-
Apr 01 '11
Pros: Fast, friendly service.
Knowledgeable, willing staff.
Convenient dialog via email and internet.
Courteous, accommodating closing.
Cons: Absolutely NO negatives.
Summary: I was thoroughly impressed with my experience with Quicken Loans. It only took about 25 days from initial contact to final closing to complete the refinance of my personal residence. We love our new 15-year fixed rate loan.I can't ...
-
-
Apr 01 '11
Pros: Communication was the best as everything was made clear and understandable.
We got a great deal!
Cons: It was overwhelming with the amount of information needed, Glad we didn't give up!
Summary: We had a smooth experience refinancing our mortgage because of my representative. He was always available, even giving us his cell phone number- which I used often!I would get a quite discouraged with the amount of information and paperwork ...
-
-
Mar 31 '11
Pros: Knowlegeable, professional, ongoing communication, streamlined process, closing in under 30 days.
Cons: I cannot recall having any cons during our experience with Quicken.
Summary: We began the refinance process last year with another well known online mortgager but was shocked what little assistance or actual telephone contact we could get so we were forced to terminate the process. So we attempted the refi process ...
-
-
Mar 28 '11
Pros: fast, trust, friendly, easy, online, convenient, cared about getting me a better loan
Cons: automation of progress, no one local, questions through call or email, refinance costs
Summary: I am writing to let others know of my refinance experience with Quicken Loans. The loan process itself was done very quickly, and might have taken a total of 45 days from when I first called showing an interest in using Quicken. The process ...
-
-
Mar 28 '11
Pros: Honest, courteous, timely
Cons: None. I had a good experience.
Summary: I obtained a mortgage refinance through Quicken loans. They were very courteous and honest with me regarding the loan. Another company through whom I applied was neither, so it was a refreshing change. Honesty is the most important ...
-
-
Mar 26 '11
Pros: Document security was the best.
Corresponding was almost instant.
The proceducre was very clear with each step.
Cons: QuickLoans was slow about acknowledgement of Documents signed.
Summary: My experience with QuickenLoans was very good. I always had a quick response when I called or emailed about an inquiry. The set up for reviewing documents were fixed in the most professional manner that I have ever experienced in my Forty years of making ...
-
-
Mar 23 '11
Pros: Fast, easy, online, saved lots of money. all online
Cons: Did have to pay for a new appraisal on my home but it was reasonable.
Summary: I recently refinanced my home with quicken loans and it was a very fast, and easy experience. The people were very courteous and helpful and everything except the closing was accomplished online. I had previously contacted my fomrer martgage lender, ...
-
-
Mar 22 '11
Pros: Professionalism, Ease of closing, speed of loan.
Cons: Quoted a lower rate than the one we received at closing. NOT GOOD BUSINESS PRACTICE
Summary: I found that Quicken loan was a good choice for us. We applied with Chase bank and after 6 weeks of gobbledy goop we figured why not try Quicken. Things went along rather quickly with Quicken. The staff at Quicken was very good at keeping us abrest ...
-
-
Mar 22 '11
Pros: I saved a lot of money by doing this loan.
Cons: None.
Summary: The process was very easy and my loan agent was very honest and helpful to me. The whole process did not take long at all and it saved me a lot of money. By doing this loan not only I saved money; I will also get to pay my Mortgage in half the time that ...
-
-
Mar 22 '11
Pros: Easy to use website and helpful, professional staff.
Cons: Lots of faxing, occassonally repeat faxing of the same documents.
Summary: Quicken Loans was recommended to us by a prior client who had a very positive experience. We received excellent service and would also recommend them to anyone looking to purchase a home.We have been in our house for almonst one month, and it ...
-
-
Mar 21 '11
Pros: Very professional and ethical organization. The loan was opened and closed in record time.
Cons: Absolutely none.
Summary: I had been thinking of refinancing my house when I received a few mailings from Quicken stating I had been pre-approaved for a refinance loan. Having used Quicken products for many years, I was intrigued. I called the number on the notice and was ...
-
-
Mar 19 '11
Pros: Excellent service from all parties involved. Smooth transaction and quick closure to the deal.
Cons: No negative feedback to report
Summary: We contacted Quicken Loans via e-mail and had a return phone call within 1 hour of the contact. A very knowledgeable young man carried us through to the final signing and closing. Everyone we dealt with was courteous and knowledgeable. ...
-
-
Mar 18 '11
Pros: Good communication w/ QL...
Cons: cant think of any that are in the real world
Summary: Ive known Quicken Loans for a while. Our home purch in 2002 we contacted them by phone I think. Finally went with a new neighbor that was a loan guy due to local neighborhood politics. Last month I decided to re-fi my1st mort and 2nd mort due to ...
-
-
Mar 16 '11
Pros: Extremely friendly and knowledgeable staff. Efficient and thorough with very impressive follow through.
Cons: Many phone calls and faxes required. (but this is true of any re-financing situation)
Summary: I bought my first house six years ago. I really don't know anything about mortgages or re-financing. My dad told me I should check into re-financing, so I looked around on the internet and submitted my info to a few companies. Quicken Loans called me the ...
-
-
Mar 16 '11
Pros: If you are looking for a loan, definitely call Quicken first!
Cons: None whatsoever. There is nothing negative we can say.
Summary: We recently refinanced our house through Quicken Loans. We were able to reduce our loan payments, shorten our loan from a 30 year fixed to a 15 year fixed and pay off an equity line of credit. From start to finish, this process was so easy ...
-
-
Mar 13 '11
Pros: I received my closing papers prior to my closing so I could read them all.
Cons: I worked with two different people during the process for my questions which was confusing.
Summary: I was in search of a bank to refinance my very high interest mortgage and wanted to find the best rate. I also wanted to incorporate my closing fees into the loan. So, I had a few requirements when chosing a refinance loan. I had gotten ...
-
-
Mar 12 '11
Pros: Polite, Intelligent, Not pushy, Quick, and No regrets!
Cons: There weren't any at the time and still aren't.
Summary: I had been thinking about possibly refinancing to payoff some payments which were costing me $1200/mo - they would have been paid off in about 18 more months - but the payments were killing me monthly. However, I didn't want to start over with ...
-
-
Mar 10 '11
Pros: Low costs, fast and easy closing, and very helpful staff
Cons: I honestly can't find any negatives
Summary: I was considering re-financing my home with my current bank that had my mortgage. I could not believe that they wanted me to pay a lot of money in closing costs and could only reduce my rate by 1% from my current rate. It didn't feel right ...
-
-
Mar 07 '11
Pros: very user friendly. quick to respond. good deals if you can talk the talk. awesome.
Cons: after closing it is hard to get a hold of your mortgage agent. too bad.
Summary: well, this the second time that i have gone through Quicken loans which should tell you something. the first time was to end a land contract with a relative. i should have just tried to with quicken loans the first time, but hindsight eh? the ...
-
-
Mar 07 '11
Pros: The process was timely, online signing and closing in our home convenient, the staff helpful.
Cons: We were unable to actually meet those people who were so helpful during the process.
Summary: We received a Quicken loan to refinance an investment property we own in Indiana. A relative with limited income and resources lives in the home and rents the property from us. Our goal was to lower the payment amount in order to help make the payments ...
-
-
Mar 07 '11
Pros: Single interface who worked my schedule and at my speed.
Cons: Getting information on the actual payment procedure
Summary: The entire process was realtively pleasant. I've participate in several home loan processes and all were made to seem as though I was being presented with a favor, and at times a nasty favor at that. This process was rapid, painless and ...
-
-
Mar 07 '11
Pros: Fast, Polite, Professional, Easy, Cheap
Cons: None. Easiest transaction in dealing with a loan of any type I've ever had.
Summary: My wife and I had tried to get our home refi'd since the market is so much different than it was a few years ago, but what we owed versus how much the home evalutated at seemed to be a problem. we had been told by our existing lender and two other ...
-
-
Mar 07 '11
Pros: convenience to close & to process forms; responsiveness, especially team leader
Cons: received a few calls from different people about required information that had been previously provided.
Summary: Normally I am very wary about online processes, especially when it comes to my financial well being and most expensive asset; my house. However, the relationship Quicken already had with my company gave me a sense of trust. The ...
-
-
Mar 06 '11
Pros: Very fast
Very courteous
Very good follow-up --kept me informed,
Great rate--3.875%--
Cons: I honestly have no cons to mention.
Summary: This was a refinance of existing first and second mortgages into one, 15-year, mortgage. My goal was to reduce interest rates and convert to a shorter term. This was a very fast process--from the first call to a locked rate was one to ...
-
-
Mar 05 '11
Pros: very friendly, they were very good at calling with updates and sending emails.
Cons: We don't have any!!!
Summary: We heard the interest rates were down and we wanted to refinance our home to a lower interest rate. We heard about Quicken loans through my Aunt and Uncle who used them to do a refinance of their own. They told us how awesome their experience ...
-
-
Mar 05 '11
Pros: Competitive rates. Fast closing. Friendly staff.
Cons: None
Summary: I had a very good experience with QL. I used them because their rates were competitive and the closing process was very easy. Quicken Loans has a professional staff that handled my requests accurately and completely in an timely manner. I was ...
-
-
Mar 05 '11
Pros: Great customer service
Great process
Great rates
Cons: None that I found
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I am in the mortgage refinance industry, and have seen the great Quicken Loan process. I chose them for their expertise and ...
-
-
Mar 05 '11
Pros: Lower rate, no closing costs, closed in my own home.
Cons: Too much paperwork required out of my HOA.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I recently refinanced my Condo with Quicken Loans. Having purchased 6 properties in 5 different states with 5-10 ...
-
-
Mar 05 '11
Pros: Transacted all business in our own home including closing.
Cons: Nothing negative to write concerning this entire transaction.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.We re financed our home from a 30yr fixed 6.5% to a 15yr fixed 4.25% interest with great customer service. The loan was closed ...
-
-
Mar 04 '11
Pros: Quick, thorough, helpful, efficient, reliant
Cons: Misunderstanding in a few things
Summary: I signed up for the Quick Start program at the end of June 2010. I was able, with the help of Quicken Loans, to bring up my credit score by many points by going over my credit reports and clearing up some erroneous entries. I then got an ...
-
-
Mar 02 '11
Pros: The refinance was easy and quick. All questions were answered and all concerns addressed.
Cons: I can't think of any cons to this transaction. Everything went well.
Summary: To take advantage of lower interest rates, I recently refinanced my home loan through Quicken Loans. I am nearing retirement and was looking for a way to get my mortgage to a shorter time frame (going from 30 years to 15 or less) , so I decided to ...
-
-
Feb 26 '11
Pros: -Professional
-Knowledgeable
-Curtious
-Efficient
-Easy
Cons: NONE
-I wish I would have contacted Quicken Loans for my previous mortgages.
Summary: Just on a whim, I filled out a few questions online at the Quicken Loans website. I never gave it a second thought. A few days later, I received an email from one of their loan specialists. She informed me that, based on my answers, I may have ...
-
-
Feb 26 '11
Pros: Professional, friendly, knowledgeable
Cons: none to speak of.
Summary: I refinanced my home several years ago through Quicken Loans. Last fall they contacted me to inform me that interest rates were at historic lows and I was eligible for FHA refinancing. The lower interest rate would reduce my monthly mortgage by several ...
-
-
Feb 21 '11
Pros: Quick, efficient process, great website, great employees and great mortgage terms
Cons: Notary wasn't as knowledgable as we would have liked.
Summary: We had a great experience with Quicken Loans! We refinanced our mortgage for a lower APR (4.875%), shorter term (from a 30 yr to a 20 yr) and lower monthly payments. (Can I get a whoo hoo?!) In the beginning, we were a little unsure ...
-
-
Feb 21 '11
Pros: Very friendly& helpful. Great people to work with; they were sincere about helping me.
Cons: No cons in the 2 times that I have used Quicken Loans.
Summary: I was in a desperate situation where i needed to refinance my house to have my ex-husband's name removed. I was definitely on a time schedule, yet my credit was not so good due to my ex's money situation. Quicken Loans worked with me ...
-
-
Feb 21 '11
Pros: Easy and convenient. Low closing costs.
Cons: Took longer than expected to close.
Summary: We bought our house in 2006 when interest rates were high. We were first time homebuyers and financed 100% of our mortgage. We wanted to take advantage of the lower rates and refinance. The closing costs to refinance with all of the ...
-
-
Feb 21 '11
Pros: All on line makes it move quicker.
Cons: None.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. The whole process took only three weeks and my loan advisor was Jordan and he is the bomb. Everything is on line and there were no ...
-
-
Feb 20 '11
Pros: Called us when rates dropped. Closing quick and easy. Everything online but closing.
Cons: $500 up-front cost securing interest rate.
Summary: This is our second experience with using Quicken Loans. Our first was through an online mortgage finder. This time was due to an agent of theirs calling to let us know that the rates had dropped significantly; giving us the option to ...
-
-
Feb 19 '11
Pros: great rates
great service
great people
fast response time
flexible process
personalized service
Cons: They aren't any Cons that I can think of at this time.
Summary: Quicken Loans gave me prompt and polite service and the processing was easy for my VA home loan. I wanted to save money by refinancing my mortgage and I never thought the process would be so easy. And on top of all that, Quicken Loans gave me ...
-
-
Feb 04 '11
Pros: Knowledgeable, Courteous, Good Rates, Responsive, Progress easily followed online, Fast Closing home at my convenience
Cons: Once or twice, I had to reupload necessesary documentation, but that was a minor inconvenience.
Summary: This is the third time that I have worked with Quicken Loans. Each was for a remortgage for a better rate at the time of the mortgage. The representative with whom I worked was very courteous and very tenacious in ensuring that I got the lowest possible ...
-
-
Jan 04 '11
Pros: Competitive interest rates
Outstanding customer service
Knowledgeable loan officers
Cons: No face to face interaction
Summary: Quicken Loans was a wonderful company to work with in servicing our home loan. We researched both traditional loan servicing companies and Quicken loans, but ultimately decided that Quicken Loans would be the best fit for our family. They have great ...
-
-
Dec 27 '10
Pros: Quick
Easy
Uncomplicated
Work around your schedule not theirs
Cons: I wish I would have known about them earlier.
Summary: Going with Quicken Loans was the best decision we have ever made regarding our home. We tried several different companies who advertised on television and online, but fioud out that they were not so easy to work with. They just did ...
-
-
Dec 24 '10
Pros: Working with loan people who know what they are doing. Signing documents at home.
Cons: Took a while to get call back if we left message with loan officer.
Summary: Quicken Loans was terrific to work with from the beginning of loan process. They talked about how we wanted to refinance our mortgage and got right to work. We had tried Chase Mortgage and they would not even return a phone call. ...
-
-
Dec 21 '10
Pros: Answer questions thoroughly, easy to use website.
Cons: Seems like the paperwork that is requested never stops.
Summary: I have nothing really negative to say at all about the service. I have used Quicken Loans twice now and my brother has as well. They are outstanding with their service and they make it really easy. They answer your questions quickly ...
-
-
Dec 20 '10
Pros: Lower payments; money to improve my home; fast, convenient, friendly staff.
Cons: Waiting at least 2-3 weeks for my money. My bank had to hold it too.
Summary: I recently refinanced my home. I have had several home buys and even a few refinances in my lifetime and this time was the easiest and fastest ever. I was able to complete the process with very little sffort. I am very satisfied with the Quicken process. ...
-
-
Dec 20 '10
Pros: Online access to documents and signatures is perfectly simple
Cons: none
Summary: I had a great experience on a refi of my current mortgage. Rate was great, closed in under 25 days. Large team of Quicken professionals were in regular communication with me all along the way. They use a sofisticated system of posting ...
-
-
Dec 20 '10
Pros: Process was fast, easy and I felt like they were working for me.
Cons: None.
Summary: I used Quicken Loans for mortgage refinance. They were very easy to deal with, and they had many options available to me that my bank was not able to provide to me. Also, unlike going through my bank, the money that I paid for the appraisal and such was ...
-
-
Dec 20 '10
Pros: Quick and easy
Cons: Faxing and copying all he documents
Summary: I applied for my Quicken Refinance Loan and was plesently surprised at how simple it was to apply and wound up with great results.All was done on line and was guided wish very simple instructions. The only draw back and it was not really a ...
-
-
Dec 20 '10
Pros: Communication, thourough, timely, followed through.
Cons: Lots of hoops to jump through, not necessarily Quicken's fault.
Summary: I recently refinanced my home loan with Quicken Loans. I was very satisfied with my loan refinance with Quicken Loans. The process was explained very well throughout. The lines of communication were open throughout the process ...
-
-
Dec 20 '10
Pros: Fast, efficient, easy to work with
Cons: None!
Summary: We were looking at dropping our monthly payment by refinancing, with no money out. With interest rates at historic lows, it was the right time. After shopping all the local lending institutions, banks & credit unions, I contacted Quicken ...
-
-
Dec 19 '10
Pros: Well-trained staff, knowledge level, fast response, online site.
Cons: Nothing really. Went very smooth and exactly as expected.
Summary: I was VERY skeptical about using an online loan company, but Quicken Loans is absolutely the BEST! We had a great experience throughout the process. The knowledge level about FHA Streamline Refinance loans is top-notch. Not one bank or ...
-
-
Dec 18 '10
Pros: Very professional. No Pressure sales call.
Cons: None really.
Summary: I recently completed a refinance of my existing mortgages with Quicken Loans. They offered the best rates while covering all of my closing cost. No out of pocket expense, with the exception of my escrow payment. Was always there to answer any questions ...
-
-
Dec 18 '10
Pros: The professionalism, knowledge and caring with which everyone at Quicken Loans treated us.
Cons: I can't think of a single con.
Summary: I found Quicken Loans through a popup that led me to a site which gathered information and sent it to several finance companies. Quicken Loans was the first to call. I was very leary about giving our information over the phone but the agent ...
-
-
Dec 17 '10
Pros: They were competent, efficient and fast. They have excellent on-line tools.
Cons: I really can't think of any cons. No cons on my loan at all !!
Summary: I have some unusual circumstances that made it nearly impossible to get a loan from banks. The banks want certain financial information, regardless of your income or assets. If you don't have the specific things they want to verify income, ...
-
-
Dec 15 '10
Pros: Speed
Courtesy
Cons: No drawbacks occurred
Summary: My Quicken Loan was handled quickly and efficiently.From inital contact to closing of my home refinance took less than a month. My loan representative walked through all paperwork needed up front to allow me to help speed up the ...
-
-
Dec 14 '10
Pros: Was a pleasure, and was easiest refi I have ever done.
Cons: I can't think of any cons.
Summary: Everything was as promised, and closed on day they scheduled, without any delays or problems.I would refer anyone to use them for their next refi.All paperwork was electronically confirmed on-line when I submitted.Closing was done at my ...
-
-
Dec 13 '10
Pros: Excellent communication throughout the loan process.
Cons: Annoying telemarketers called with other "offers" after my loan closed. Enough of that.
Summary: Other mortgage lenders may talk about responsive customer service, but Quicken Loans delivered -- and then some. They used a series of emails, phone calls, and their real-time on-line account site to keep me updated on every step of the ...
-
-
Dec 10 '10
Pros: Friendly staff, communication, assistance with credit report, knowledge of VA loans
Cons: A few steps took far longer than I feel they should have.
Summary: I am very happy with quicken loans. They helped me through each step of the loan process. I had a reverse mortgage on my home and decided to refinance using a VA Loan. I was impressed that they actually knew quite a bit about the ...
-
-
Dec 10 '10
Pros: The Quicken Loans on line account made things much easier.
Cons: The were just a few items that had to be worked out on some doucuments.
Summary: Would like to take a little time to express my opion about refinancing my home through Quicken Loans, I must say that this is the 3rd time that I have gone trough them to refinance my home and each time the team of Quicken loans were very professional ...
-
-
Dec 07 '10
Pros: Simple
Quick
Agent helpful and kept me informed.
Competitive Rates
Cons: Do miss the person to person contact of local banking.
Summary: I would like to give my opinion about the process of obtaining a mortgage loan from the Quicken Loan Company using online services. It was done mostly online, with only a couple of phone calls to ensure communications were going as expected. The ...
-
-
Dec 07 '10
Pros: Efficient process.
Cons: The only issue is that they sold the loan to another company.
Summary: We applied for a mortgage through several companies, we decided to choose Quicken for the reviews we read about the company. We decided to choose an FHA based loan, which are always a bit more involved with inspections, paperwork and timing. We had an ...
-
-
Dec 06 '10
Pros: Responsive and available personnel
Very quick and easy closing process
Cons: Hard to understand the jargon at first.
The website is somewhat confusing at first.
Summary: We were very pleased with the way our Quicken Loan process worked, and with the result.We were especially impressed with the way our process was handled by the same people throughout. They were easily available by phone call to their ...
-
-
Dec 06 '10
Pros: Low cost, Super convenient, Fastest processing I've ever seen, friendly, accurate estimates.
Cons: Nothing. I've used them 4 times and have never had a problem.
Summary: I have done 3 refinances and 1 new home loan with Quicken Loans. They are fast, easy to deal with, accurate, helpful, lowest costs and the most convenient means of doing a loan I have ever seen. You never have to leave your house. Ninety-nine percent of ...
-
-
Dec 06 '10
Pros: Everything handled online or by phone.
Close anywhere you choose, even your home or office.
Reasonable fees.
Cons: None.
Summary: We recently refinanced with Quicken Loans. The entire process was quick and easy, less than 3 weeks from application to closing. Everything was handled online or by phone, which is so much more convenient, and we had closing right at our kitchen table ...
-
-
Dec 06 '10
Pros: They were fast and very good at staying in communication with me during the process.
Cons: They made initial contact with my wife and she felt the person was too aggressive.
Summary: I went online to check into various lending sources for a home loan. I received responses from eight to ten providers. Quicken was the first to make direct contact with me. Everything was done online or over the phone except ...
-
-
Dec 06 '10
Pros: The whole process for a Quicken Loan is completed online. Team provided excellent response.
Cons: For Quicken Loan not a way to set up automatic deduction from checking account.
Summary: I first had heard about Quicken Loans on the Radio. I was actively searching for an opportunity to refinance our home in Florida. After hearing the advertisement again, I checked them out and found them to be a very reputable organization ...
-
-
Dec 05 '10
Pros: Convenient
Cons: Dealing with strangers - requires some level of trust in the system.
Summary: This was my first online mortgage refinance experience and I have to say I was pleasantly surprised. Quicken Loans makes the whole process as painless as possible. I was able to complete all loan documentation quickly and easily through ...
-
-
Dec 05 '10
Pros: Quicken Loans collected all the necessary documents and we closed in our home.
Cons: None that I can even think of.
Summary: We refinanced our 30 yr mortgage down to a 15 year mortgage. The rates were so low, our payments stayed the same. The main reason to refinance was to remove our PMI. Now we are going to save on interest by cutting the loan in ...
-
-
Dec 03 '10
Pros: Quick, Easy, Always returned my calls promptly
Cons: Nothing Springs to mind!
Summary: I called Quicken Loans after hearing about them on XM Radio, just to get an idea of what kind of rate I might be able to get. My previous lender kept trying to get me to refinance my 7% loan by "generously" offering 6% and $500 towards their ...
-
-
Dec 03 '10
Pros: Simple, easy to follow process. They resolved any and all issues quickly.
Cons: I was asked to produce documentation that the company already had on file.
Summary: This is the 2nd time I've used Quicken regarding my mortgage. This time it was for a re-finance. The rates offered and simplicity of process were really attractive to me. I tried a re-finance last year, but ...
-
-
Dec 03 '10
Pros: Kind, professional, knowledgeable and organized.
Cons: The associate made promises which I knew they could not keep.
Summary: I re-financed out of a desire to get some cash-back for some other investments and also to take advantage of the lower rates. In the process we had to make several changes in order to accommodate what I was wanting. I can commend the team for ...
-
-
Dec 02 '10
Pros: Efficiency, online, rapid response
Cons: Quicken won't keep our loan, so we don't know who our loan company will be.
Summary: The refinance process with Quicken Loans was extremely efficient. We handled almost everything online, except the closing. It was very easy to use the Quicken website and it was so convenient to provide documentation electronically. ...
-
-
Dec 01 '10
Pros: Fannie Mae program participation
Convenience
Ease
Great rate
Cons: One problem with my paperwork which was quickly resolved
Summary: I used Quicken Loans to refinance a home mortgage and take advantage of lower interest rates. I was able to refinance at a lower rate and a shorter mortgage term. I was also able to take advantage of a Fannie Mae ...
-
-
Nov 28 '10
Pros: NO HASSLES, PROMPT SERVICE, FRIENDLY PERSONNEL.
Cons: DO NOT KNOW OF ANY CONS.
Summary: WE FOUND THAT GETTING A HOME MORTGAGE LOAN TO REFINANCE OUR HOME WAS SURPRISINGLY EASY WITH QUICKEN LOANS. WE COMPLETED A SIMPLE APPLICATION ON-LINE. WE WERE PROMPTLY CONTACTED BY BRIAN SHEEHAN, MORTGAGE BANKER WHO ASSISTED IN HELPING US TO SELECT THE ...
-
-
Nov 28 '10
Pros: They saved me over $10,000.00.
Cons: They could have answered questions had they looked at the paper I had already submited.
Summary: Need a loan? Quicken will not let you down. Quicken Loans really came through for me and got the type of loan I needed not once but twice. With their help I got a no PMI loan. I tried several banks and savings and loan companies, but they required that I ...
-
-
Nov 23 '10
Pros: Speaking with real people when we needed them.
Cons: Having to fax certain documents. Completing all docs online is preferable.
Summary: We truly enjoyed working with the professionals at Quicken Loans. We had refinanced our loan with them just over a year ago. They took the initiative to contact us recently with information showing that we could refinance our principal ...
-
-
Nov 22 '10
Pros: They kept in touch with me throughout the process. They were friendly and very professional.
Cons: It took a little longer then expected, But "GOOD THINGS COME TO PEOPLE THAT WAIT"
Summary: I got divorced, and had only two years to buy out my ex-wife in the house. And with having custody of my kids and being a single parent it was very hard to find a bank that would qualify me. It was getting down to the end of what decree said. ...
-
-
Nov 21 '10
Pros: Communications and continuity. From beginning to end of the process, via both e-mail and website.
Cons: Nothing to critique--excellent, excellent service and people.
Summary: Quicken Loans is the best-run mortgage operation I have ever used. We have financed/refinanced through Quicken Loans multiple times. We will not ever use another mortgage loan broker. They are faster, cheaper, and keep us well-informed ...
-
|
|
