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Rated a Somewhat Helpful Review by the Epinions community
May 23, 2013
Pros: Professional
Courteous
Quick
Cons: None
Summary: I am a divorced single mom. In the divorce, it was important to me to keep the house for stability for the kids, but I knew iit was going to be tough. But I had no idea just how tough it would be. My mortgage was over 6.9% and due to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 22, 2013
Pros: Great communication, web site for submitting paperwork, friendly personnel to deal with.
Cons: Went VA which had more hoops to jump through but that wasn't QL's fault.
Summary: The entire loan process at Quicken Loans was very easy and pain-free. I love the fact that most of the process was done on-line and that the closing was done at my house at a time that was convenient to me. All the Quicken Loan ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 22, 2013
Pros: Quick process mostly done online
Quick turn around
Quick closing
At you home, no travel required
Cons: Had a few fees, but lower than most and all bundled into the loan.
Summary: I heard their ad on the radio, went online, filled out a maybe 20 question form, got a call back in 15 minutes. Talked to them on the phone for maybe 5 minutes, was emailed a set of forms to fill out on the computer, took maybe 10 minutes to fill ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 21, 2013
Pros: They did not require a lot of paperwork from me.
They closed fast
Cons: I have no complaints what so ever. Everything was just how I needed it.
Summary: My Quicken Loan excellent experience was great. I had thought about refinancing before and I even spoke to a mortgage broaker but I did not know well who he was he required money up front and so many different documents. Like tax returns old ... read more
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Rated a Helpful Review by the Epinions community
May 21, 2013
Pros: It was painless, efficient, and Quick. The contacts were professional, courteous, and knowledgeable.
Cons: I wish I would have found them sonner.
Summary: I have been a Quicken Loans customer for several years. My first experience was initiated by my desire to lower my mortgage interest rate. I contacted Quicken and immediately began the process of refinancing our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 21, 2013
Pros: Professionalism, quick responses, easy documentation system, closing at my home/schedule, everything start to finish!
Cons: None!
Summary: I did my first mortgage with Quicken back in 2007 when it was just changing from Rock Financial. The experience was mediocre. Six years later, I re-financed with Quicken Loans and the experience was OUTSTANDING! They have made a lot of ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Our first QL representative followed up with us regularly. He returned our phone calls promptly.
Cons: Closing date delayed due to mix ups with QL not receiving payoff after first request
Summary: My husband and I contacted Quicken Loans to refinance. The Senior Power Banker that handled our account was great. We had some kinks along the way due to our mortgage company delaying the process, but the Quicken Loans representative was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Fast, secure and good faith was right on target.
Cons: The appraisal review took a little longer than I had expected.
Summary: I was pleasantly surprised how easy and quick the loan process was from application to closing. This was my first experience with an on-line lender. I did a live chat , allowed my credit to be pulled and locked the rate, all within a few ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Quick easy online access.
Cons: NA
Summary: Had a great experience with Quicken. Would definitely do it again. Was referred by a friend, have had at least 5 other friends do the same in the last few months. Event referred my parents. MyQL their online mortgage ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 19, 2013
Pros: Fast, easy process. Knowledgeable people. And did I mention FAST??
Cons: Small bobble with a document at closing. Easily fixed, one day delay.
Summary: My husband and I had gone through a horrible process with a local lender in an attempt to lower our interest rate -- 5 months of waiting, only to be denied because the appraisal "was bad." When we called Quicken Loans, we weren't sure what to expect, but ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 19, 2013
Pros: I loved the fact that the closing could happen when & where ever I wanted.
Cons: No complaints.
Summary: I have no complaints about this process. The process was seamless for me. The Quicken staff stayed on top of everything and reached out to me often to make sure that I was informed about every step of the process. The Quicken staff had been contacting me ... read more
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Rated a Helpful Review by the Epinions community
May 18, 2013
Pros: Online, self-help website - communication, transmit docs and use e-signature to sign-off on documents
Cons: Repetitive need to re-review docs and one "new" rep, less experienced.
Summary: I wanted to do a refinance of my mortgage so I evaluated about a dozen lenders, including the mortgage holder I'd been with for 13yrs. My choices were narrowed down to three, BOA, NSB and Quicken Loans. Clearly, QL provided the most ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 16, 2013
Pros: Great staff. Very fast from start to finish.
Cons: Cannot think of anything
Summary: These people are a real class act! Fast and very efficient. From first contact to closing on the loan in 18 days. Rates were competitive with other lenders. If I had a question, there was always someone there to give me an ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 16, 2013
Pros: They provided super fast customer service, convenient uploading of docs and they were very nice.
Cons: Just the small glitch with escrow. Otherwise, great service and great company to deal with.
Summary: We recently refinanced with Quicken. Boy, are they fast. The loan officer was great, friendly and efficient. He gave accurate information and answered emails, even at off hours. I was kept well informed through phone calls, emails ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 15, 2013
Pros: Fast.
Easy
They paid all the fees. I am expecting a small check.
Cons: They need to figure out how to use e-sign for everything, even closing.
Summary: After getting several phone calls from QuickenLoans I decided what the heck, lets look into it. When I called the banker I got quoted me several terms and I chose an interest rate and payment that was well below my current loan that also reduced ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 15, 2013
Pros: Quick,easy and no hassle!
Cons: Online signature did not work on my android table
Summary: Quicken Loans was a pleasure. The employees are knowledgeable, courteous and very pleasant.I found the process to be very simple and easy. It took very little effort on my part. My team took care of almost every detail of the loan process and ... read more
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Rated a Helpful Review by the Epinions community
May 14, 2013
Pros: Fast, Efficient, Professional
Cons: None
Summary: I can say I was leary about all the hype about Quicken Loans. When I first started shopping for the refinance I was promised so much. Some lenders had low application fees, some had money back schemes, and some manipulated interest ... read more
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Rated a Helpful Review by the Epinions community
May 14, 2013
Pros: Low Rates, Fast Closing, Low Fees, Great Communications.
Cons: You never get to shake the hand of your banker.
Summary: I recently refinanced my home and went with Quicken Loans. The rate was great, but I was still fairly nervous as this was not a "conventional" banking institution and I was concerned about whether or not they were really interested in ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 14, 2013
Pros: Process was quick and easy and convenient to our schedule.
Cons: Working the process over the weekend was dead time.
Summary: I started the process not knowing if we qualified or if the terms would be better than the mortgage we already had. Within an hour of exchanging questions and answers in a chat we had a preliminary answer that was very encouraging. The ... read more
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Not Yet Rated by the Epinions community
May 14, 2013
Pros: Fast, friendly service.
Always available for any questions.
Cons: No cons!
Summary: When we first decided to refinance, we went to several websites. We checked the box that asked if we wanted more information about Quicken Loans, and within 1 minute, we received a phone call. The caller was very thorough and friendly, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 13, 2013
Pros: Great group of personnel at Quicken Loans.
Cons: Numerous delays from step-to-step resubmitting documents at stages that were sent in previous stages.
Summary: I started the refinance of an existing home mortgage with Quicken Loans on or about the 15th of March 2013. The purpose of this loan was home improvement, roof replacement and replacing existing carpet with engineered wood. Being able to do some of ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 13, 2013
Pros: Quick, friendly, professional
Cons: not sure ....
Summary: I spent my pregnancy working on a budget as I was facing motherhood as a single mom. I knew I needed to save some money and my lendor said something about Quicken Loans and as I was home on maternity leave I decided to look into it. A few years back I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 13, 2013
Pros: Fast, professional, easy, no unexpected fees or delays, helpful on-line and by phone.
Cons: I had no cons in my experience.
Summary: Earlier this year I did a normal refi with another lender (not Quicken) on a property that had a lot of equity. It was slow and painful with additional requests for paperwork, re-inspections, fees, and delays. So I assumed the HARP process ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 12, 2013
Pros: Friendly, convenient, easy to use
Cons: Didn't get to sit down and talk face to face with agents
Summary: I went to Quicken Loans initially just to compare rates. What I hadn't expected of them was to tell me that unlike almost any other bank, they, at least told me, that they do not sell my loan to other large banks (which then get rolled into securities ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 11, 2013
Pros: My loan rate will not change. I can pay it off early.
Cons: They wanted a lot of documents faxed or scanned.
Summary: I bought a car a year ago at 14%. I made my payments on time. I own my home. I asked Quicken Loans if I could take the equity out of my home to pay this loan. They gave me a 3.75% loan on my home. They also incorporated my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 9, 2013
Pros: Everything was handled online and on MY schedule. Quicken Representives were very knowledgable and professional.
Cons: Some of the documents were difficult to print depending on which browser you use.
Summary: The loan process was very easy to complete and the Quicken representatives were very helpful during the entire process. They went out of their way to make sure we got the very best interest rate. The online features were very helpful and very user ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 9, 2013
Pros: Keeps you informed, fast closing, quality customer service.
Cons: I have absolutley no negative information about my experience.
Summary: I thought I might lose my home, but quicken Loans sent me a letter asking me to call them concerning refinancing my home. I was cautious, but called and the lady walked me through the steps with some questions and at the end of the conversation she said ... read more
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Rated a Helpful Review by the Epinions community
May 9, 2013
Pros: My loan closed quickly and they came to me!
Cons: I didn't feel like I needed to shop around.
Summary: I used Quicken Loans for my original mortgage and first refinance. Just as I was getting ready to shop for another refinance I received a call from a very friendly agent with whom I spoke on several occasions for at least an hour each call. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 9, 2013
Pros: They came to my house with the paperwork for my convenience.
Cons: I have not found any cons at this time.
Summary: At first I was leery about a company calling me about remortgaging my home for a better interest rate, but when I looked over the information sent to me over the internet and because i had heard of Quicken Loans through different medias, I decided to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 8, 2013
Pros: They monitor your account that you always have the best interest rate. Staff is friendly.
Cons: if you are not computer savvy, it can be a harder process but they help
Summary: We have only been with this company for a little over a year, but I can't imagine going with any other company for our loan needs. Efficient and effective! I recently had a bad experience with freedom mortgage and Quicken Loans saved me. I have ... read more
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Rated a Helpful Review by the Epinions community
May 8, 2013
Pros: Personal contact
Online document access
having the closing come to me.
Cons: no cons at all
Summary: I called Quicken Loans on a whim about refinancing my mortgage after seeing some ads on TV because my financial situation had changed and was curious if they could save me money. Boy was I pleasantly surprised. My initial contact was upbeat and ... read more
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Rated a Helpful Review by the Epinions community
May 8, 2013
Pros: Online capabilities 24x7
Consistent follow up by Quicken staff
Quick processing
Closing at my house
Cons: None
Summary: I love the online capabilities of working with Quicken Loans. Having 24x7 access to all of my documents and the ability to upload requested information 24x7 really suites my schedule. I have gotten three loans through Quicken Loans and there ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 8, 2013
Pros: This process is extremely Easy.
Cons: Nothing bad about this service!
Summary: We refinanced AGAIN with Quicken and find it to be the most seamless, easy way to take advantage of the falling interest rates. The process is extremely easy, they know exactly what they are doing, they find the best rate for you. They come ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 7, 2013
Pros: fast, fast, fast
their online system
Cons: none
Summary: My loan process left me amazed! Their marketing is accurate on every level. Engineered yo amaze and outstandin JD Power results, now I know exactly why. My loan was ready to close 3 days after application submission, amazing! ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 7, 2013
Pros: on-line, easy, nice and responsive staff, document uploading to our private website was simple!
Cons: none! it was truly a remarkable experience!
Summary: We had the best experience with refinancing our mortgage with Quicken Loans! We simply made the initial call and they took it from there. We were treated with wonderful respect and the all of the staff we had the pleasure of dealing with were ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 6, 2013
Pros: Quick, quality, professional service from people who know what they're doing
Cons: There was some confusion and repetition in the beginning stages.
Summary: I had a very positive experience with Quicken Loans. The people I dealt with were very professional and knew what they were doing. I had a bad experience in the past with another company, so i know that Quicken did a great job. Their people were very ... read more
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Not Yet Rated by the Epinions community
May 6, 2013
Pros: Easy, quick, thorough, friendly, professional
Cons: None
Summary: I'm amazed by the fact that every time I had contact with the crew from Quicken loans they were alwasy friendly and helpful. Even when I was 'doing the wrong things' they were alwasy willing to help me get straight. The only word I can use ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 6, 2013
Pros: Helpful, engaged, courteous staff. Fast process. Online status updates. Great rates. Personalized service.
Cons: None!
Summary: I received an invitation from Quicken Loans in the mail to refinance my current home loan and thought: what the heck. I gave Quicken Loans a call to discuss refinancing my current home loan (FHA). That day, I locked into a great, competitive ... read more
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Not Yet Rated by the Epinions community
May 6, 2013
Pros: quick and easy, as the name implies
Cons: slightly higher rates offered than some lesser-known competitors
Summary: I just refinanced my FHA loan with Quicken. It is a very streamlined process. I initially dealt with Chris Ponton. Chris was very casual and pleasant. We were able to close the loan with very little money out of pocket. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 4, 2013
Pros: Very user friendly. Competitive. Veteran friendly.
Cons: I have purchased several homes with different lenders. Quicken loans was the easiest to use.
Summary: Quicken loans has been the easiest company to work with when originating or refinancing a loan. They were great about calling me when the rates were getting low and waived all the refinance fees. This is amazing! What other companies would waive all the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 1, 2013
Pros: Quick and easy!
Cons: None!
Summary: Late last year I had attempted to refinance my mortgage to take advantage of the lower interest rates, however, due to my debt to income ratio and minimal equity in my home, I was having difficulty meeting the criteria for a "traditional" mortgage ... read more
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Not Yet Rated by the Epinions community
May 1, 2013
Pros: Professional staff, everyone that was involved were polite and answered all questions.
Cons: Time required to close.
This was a FHA streamlined refi.
It should have closed in March.
Summary: Overall, I was very satisfied with my experience using Quicken loans. Even to the point that I would recommend them to family or friends.My only complaint was the time it took for the loan to close.I quickly responded to every request for ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 30, 2013
Pros: Their software (MYQL) is great - I kept track of progress using my phone.
Cons: Took out new credit card just before applying - had to wait for first statement.
Summary: I refinanced with QuickenLoan to get myself from a quite low interest rate to an even lower one. The best thing about it is that it didn't cost me anything! I was two years into a fifteen year loan with QuickenLoan when they contacted me ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 29, 2013
Pros: The process was easy and quick. The online website was great! Excellent communication.
Cons: It would have been nice to not have origination fees.
Summary: My husband and I re-financed our home with a FHA streamline loan to lower our interest rate. It was a very easy process and we were very pleased with the outcome. The process was much easier and quicker than we thought it would ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 28, 2013
Pros: Fast and painless, made the process easy.
Cons: None
Summary: Directed to Quicken Loans by our current service provder for refinancing. Skeptical about using a service over the internet, and not traditional (banks). Concerned process wold be long with people uncaring as we would not be meeting in person ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 27, 2013
Pros: Easy to use web site. Internet transaction saved time & paper.
Cons: I really can't think of any cons.
Summary: Quicken Loans contacted me to offer a refinancing of my Quicken Loan mortgage at no cost to me. The paperwork was all done on line. I was able to e-sign most documents. Their web site was easy to use & uploading documents was a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 26, 2013
Pros: Fast, efficient, helpful, friendly and they go that extra mile.
Cons: This Company was so efficient and helpful, that we do not have a single complaint.
Summary: We have had a great experience with the company we chose. We have managed to save money through this company and this was a huge help. We had tried to re-finance in the past and we were either turned down or calls were not returned. It made a nice change ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 25, 2013
Pros: Fast. Knowledgeable, responsive personnel. Lowest interest rate available, easy to do. CONVENIENT, a quality product.
Cons: None. Their motto of Engineered to Amaze was completely fulfilled. We WERE amazed!!
Summary: QuickenLoans is the BEST place to get your loan. When they say QUICK, they are not kidding. From my first contact until closing was only 15 days. Not 15 business days, 15 real days. I got a 10 year fixed refinance with cash out to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 25, 2013
Pros: fast and efficient
Cons: polite but really bug you for the things they want from you
Summary: This is my second Quicken loan and both have been very easy to do but my most recent one was a really easy. The original loan guy I spoke with was able to quickly identify was I was looking for and able to offer me a product that fit my needs. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 24, 2013
Pros: Being able to upload and retrieve the docs online was great.
Cons: None, we had a great experience.
Summary: We wanted to consolidate our 2 mortgage loans to 1 and lower our interest rate at the same time. We weren't sure what Lender to contact. We had never had any experience with Quicken Loans and didn't have a recommendation from ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 24, 2013
Pros: Convenient, professional, quick, and great communications skills
Cons: Needing quick access to a fax machine or a scanner was sometimes inconvenient.
Summary: Our experience with Quicken Loans was very positive from start to finish. We chose to contact Quicken because we had heard we could complete the application and underwriting process online or by phone, so we thought it would be a good fit for our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 24, 2013
Pros: I liked the fact we went through most of the process electronically.
Cons: The process took a longer than I expected, lasting almost 2 months.
Summary: Our experience with Quicken went very smoothly. From the first phone call to the last signature, the Quicken team was very helpful, keeping us informed every step of the way. The Quicken team was willing and eager to answer any questions we ... read more
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Rated a Helpful Review by the Epinions community
Apr 23, 2013
Pros: MYQL
Client Care
Cons: Title process too slow
Glitch in reporting cash at closing
Summary: I refinanced my mortgage to get a lower interest rate and get cash out for home improvements. Quicken loans has a good reputation and good reviews, so I felt comfortable with them. The people I worked with were professional and personable, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 23, 2013
Pros: Quicken Loans gave me fast, friendly and courteous service. I love it!
Cons: There were no cons with my mortgage refinance with Quicken Loans.
Summary: My refinance with Quicken Loans was the fastest and the easiest mortgage loan process I have ever experienced. My loan was processed in under 60 days and this included them helping me with the process required to legally remove my former spouse from the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 22, 2013
Pros: Customer service is excellent from beginning to end!
Cons: I don't have any negative comments to make about Quicken Loans or the process.
Summary: We live in Texas but have a rental/vacation home in New Mexico. We initially bought the house with another family in 2003. When our friends needed us to buy them out in 2010, we had a difficult time finding a lender because the property was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 22, 2013
Pros: informative staff, fast service, great company to work with.
Cons: None
Summary: With the times being what they are it was time for us to refinance our home with a new lower rate. I wasnt sure it could be done with the market being so down. Even though we have owned our home for many years I wasnt confindent that we could ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 22, 2013
Pros: Amazingly fast and easy process. No money down. Everyone was friendly.
Cons: Nothing. No complaints whatsoever.
Summary: My refinancing with Quickenloans was quick and painless. The whole process from start to finish was incredibly only two weeks long. Simply amazing! I did a new thirty year refinancing loan on my condo. I was referred by my sister ... read more
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Not Yet Rated by the Epinions community
Apr 22, 2013
Pros: *professional
*courteous
*prompt responses
*thorough answers
*constant communication
*ease ~ email documents, option to close at home
Cons: *nothing
Summary: We were contacted directly by Quicken Loans to refinance our mortgage. I was initially skeptical because I have received and followed up on what feels like hundreds of such offers. One even lasted six months which was full of unclear answers, unreturned ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 22, 2013
Pros: Easy process and we closed in 3 weeks. Everyone was friendly and helpful.
Cons: I can not think of any cons.
Summary: The whole refinance process was easy. From the original quote to the close, we had no issues. Their process made it easy to submit paperwork and check your loan status. To submit paperwork, you simply create an account on their website ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 21, 2013
Pros: Simple, fast and friendly
Cons: Useless emails
Summary: Relatively simple straight forward process. They load everything and let you know what else is needed and stay on top of moving forward. Only bad is they don't tell you anything useful in emails so sometimes you get told you need to log in to see ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 19, 2013
Pros: Very quick with little out of pocket expense.
Cons: I have no cons with this loan process. Again it was very easy to use.
Summary: The loan was very easy to complete. Our salesman Nick was very helpful and polite. The lawyer that came to the house to close on the loan was personable and polite. He played with our dog, gave my kids a high five, and made sure we ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 18, 2013
Pros: Great communication and follow through.
Cons: I can't think of anything; they took care of everything for me.
Summary: My refinance went through very quickly - four weeks from my first online inquiry to signing closing documents. I had heard of Quicken Loans through their commercials, and a good friend of mine who researches everything before she does it looked into ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 17, 2013
Pros: The pros were the timeliness and the kindness.
Cons: Closing cost was higher due to the manadate of a lower interest rate.
Summary: I had a great experience with the loan officer. I was contacted and told that my interest rate was a little high and that I qualified to get a lower rate. I told her that I was interested and that I wanted to get quotes for 30 years and 20 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 16, 2013
Pros: Simple to contact and get information
Cons: Appraisal etc was a pain but thats no Quickens fault.
Summary: 2 years ago I refinanced my exixitng home mortgage with Quicken. I got reduced interest and was happy. On 5 March 2013 I got a call from a Banker at Quicken. At first I was "no way". He explained no closing and a very reduced interest rate. I agreed to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 16, 2013
Pros: Great communication, service and responses.
Cons: Slow appraisal process
Summary: We decided to refinance our home from a 30 year loan, 1, to get a lower rate and 2, to move from a 30 year note to a 15 year note so we would not still be paying a mortgage at age 80. We were very pleased with our experience in gaining our refinance. We ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 15, 2013
Pros: Unbelievably easy. Awesome website. Continuous feedback. Everyone is so professional, friendly, knowledgeable. Closed super fast!
Cons: Absolutely no complaints. No cons at all!
Summary: About a year and a half ago, a friend of mine was re-financing and told me great things about Quicken Loans. I re-financed and got a great rate and our loan was closed in less than 6 weeks. Fast forward to March 2013. I was happy with my loan when I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 15, 2013
Pros: Very little time spent. No running around looking for and faxing dozens of documents.
Cons: None that I can think of.
Summary: The process was fast, easy and painless. What a great rate. I would recommend quicken loans to anyone. Thank you for a speedy and financially beneficial process. I was able to get a lower rate and pay $200 less per month. Now I can start paying down my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 15, 2013
Pros: No appointments needed, online/Eco friendly doc process, competitive rates.
Cons: You need to have or have access to a home office to manage documents.
Summary: I wasn't looking to refinance, thinking it was going to be too time consuming and not worthwhile. Both of these loans were for rental properties that were sustaining themselves monthly but not turning a profit. After getting a number of offers from them ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 13, 2013
Pros: - efficient online interface
- they keep the loan, not sell it
Cons: - always a bit of a pain to go though all the paperwork
Summary: I was promised a gift card for this review, regardless of whether my experience was positive or negative.That said, I have had two very positive experiences with using Quicken Loans for my home mortgage. Their closing costs and interest ... read more
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Rated a Helpful Review by the Epinions community
Apr 13, 2013
Pros: Quicken Loans are easy to apply for, interact with and easy to close.
Cons: There were no cons with our loan process!
Summary: Our experience was that Quicken has made the loan process as easy as it can be. No getting snarled up on the legaleez yet very professionally executed! We were able to apply online and get approval in just minutes.Quicken Loans was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 12, 2013
Pros: Couldn't ask for a better refinancing experience.
Cons: There are no cons to report.
Summary: This organization made a very difficult process as simple as possible! I dreaded refinancing because of all the paperwork, but I got help here every step of the way.All of the people I worked with either answered their phones or returned ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 11, 2013
Pros: Very easy.
Cons: Still have PMI.
Summary: I'd been hesitant to use Quicken Loans because I wanted to deal with a mortgage person face-to-face, but when I realized my mortgage holder (Seterus) had an exclusive deal with QL, I did go ahead and check it out. I'm so glad I did. I don't understand ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 11, 2013
Pros: Quick process. Very thorough explanation on everything.
Cons: No cons come to mind in this particular experience.
Summary: I couldn’t be happier with our experience refinancing with Quicken Loans. They answered all our questions thoroughly, making sure we fully understood the answer. I am far from an expert in these matters, which meant that I probably asked more ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 11, 2013
Pros: Easy online site
Quick processing
Great Customer Service
Cons: None
Summary: I had worked with my current lender for over 90 days and they still couldn't tell me where I was in process or how much longer I was looking at. When talking to the Quicken Loans team I was always provided with answers about my questions. The Customer ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 10, 2013
Pros: Easy, fast, team of about 3 people from start to finish
Cons: I don't like their advertising on TV---it does do them justice. They are better!
Summary: Never had a very positive experience with the "loan process", it was just a necessary evil to be endured to get a loan or refinance accomplished. Not really the case with Quicken Loans. QL actually performed flawlessly and everything went ... read more
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Rated a Helpful Review by the Epinions community
Apr 8, 2013
Pros: Fast, easy, accuarate, good rates, great customer service!!
Cons: Can't think of any!
Summary: I have refi'd my home loan several times over the past few years, each time to get a lower interest rate. Although I've been pleased with most of those experiences, none were quite as impressive as Quicken Loans. After running into some ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 8, 2013
Pros: Being able to sign, copy, and upload necessary documents makes the process easy.
Cons: There are no negatives that I can think of.
Summary: This is my second Quicken Loan and it was even easier than my first one. The friendly folks at Quicken already had access to my information so my new loan process was quick and painless. My Loan Officer and Customer Care Specialist were always there for ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 8, 2013
Pros: Quicken loans is very fast, easy and the lowest interest rate.
Cons: Really to not have a con. Again fast, easy to work with.
Summary: My husband and I had used Quicken Loans three years ago to refinance our home due to the interest rate being low at that time. Because of our prior experience and with interest rates being even lower we used Quicken Loans again because of our past ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 7, 2013
Pros: The website was great. The entire process took less than two weeks.
Cons: I honestly have nothing bad to say.
Summary: Quicken loans was able to help modify the loan on my house that has been underwater for the last three years. With the aid of the great people at Quicken Loans, we no longer had to go through the misery of having to short-sell our home. For the longest, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 6, 2013
Pros: Straightforward process that was easy to handle.
Cons: Must have computer access. Must take a few uninterrupted sessions to read and check things.
Summary: After receiving mailings for a year saying that we could refinance with quicken loans, I finally called them on a Saturday morning. Within 10 minutes we figured out we met all the criteria. I did everything else on line. Communication ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 6, 2013
Pros: I give them a 5 star rating!
Cons: None.
Summary: I was impressed with their customer service. It took them three weeks to finish everything faster then anyone I've dealt with before. It was a wonderful experience and I would be glad to deal with them again. I was glad they did everything they said they ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 6, 2013
Pros: Easy to talk to. Trained professionals in the lending industry.
Cons: Only company that offered this program if you had PMI, therefore no comparison costs.
Summary: My situation was a 30 year fixed at 7.625% because I am a Self Employed Business Owner. When you are the sole provider the banks look at you as a risk. Despite the fact that all my bills are paid, they put me in a higher interest rate ... read more
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Not Yet Rated by the Epinions community
Apr 5, 2013
Pros: Communication via email/website; easy submission of required documents, FAST!
Cons: None! I've referred two friends to QUICKEN because of my experience!
Summary: I recently refinanced my home mortgage with Quicken Loans and had a WONDERFUL experience! I had tried to refi with a local bank and prior to our closing, got the news that my home appraisal (9 months old) had expired! The bank set up a new ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 4, 2013
Pros: Best Deal, Easy to Use, Honest
Cons: None really
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. But listen, this is our second refinance with Quicken and both experiences were awesome. The first refi I did a lot of research, ... read more
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Rated a Helpful Review by the Epinions community
Apr 3, 2013
Pros: Fast
Competitive Rates
Friendly
Convenient
Cons: Not the least expensive closing costs
Summary: After seeing a TV ad we went online to find out more info about refinancing our mortgage. Within (literally) 30 seconds of entering some information on the QL site my phone rang. The loan specialist was friendly and helpful. We gave him some ... read more
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Rated a Helpful Review by the Epinions community
Apr 3, 2013
Pros: Very easy process
No upfront costs.
The myql.com website is great.
Cons: The process took a little longer than we expected.
Summary: Last summer we wanted to take advantage the government HARP program to refinance our intrest-only loan into a lower interest conventional loan. We initially went to a local mortgage broker, but after seven months working with him nothing was happening ... read more
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Rated a Helpful Review by the Epinions community
Apr 3, 2013
Pros: Quick Process, knowledgable employees, no closing costs and great rate
Cons: There was nothing I was unhappy about during the whole process.
Summary: Quicken Loans really did me right. I was leary going into the process because my current mortgage company said they couldn't help me into a lower rate. They even talked me out of trying because I didn't have enough equity in my house and my PMI would ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 2, 2013
Pros: We would highly recommend Quicken Loans to our friends, family and neighbors!
Cons: We did not experience anything negative during the entire process. We are 100% satisfied.
Summary: My husband and I are completely satisfied with our recent experience with Quicken Loans! The whole process was easy, quick and simple! The wonderful personnel were always helpful and very friendly. The customer service they provided at Quicken Loans was ... read more
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Rated a Helpful Review by the Epinions community
Apr 2, 2013
Pros: Quicken Loans reasured us everything was OK when we had concerns.
Cons: The settlement check was late; took 7 working days before they would deposit it.
Summary: Everything and everyone from Quicken Loans were very helpful and kept us informed on a regular basis. We used Quicken because we had used them once before and it was a good experience. They were very polite and informed us of all ... read more
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Not Yet Rated by the Epinions community
Apr 2, 2013
Pros: Timely
Friendly
Knowledgeable
Great rates
Good product
Cons: I don't have anything negative to say right now.
Summary: I started the process of refinancing about a year ago with my original lender. Their process was disorganized, confusing, and most of all, I felt like I was receiving no customer service. My sister and her husband refinanced their home with ... read more
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Rated a Helpful Review by the Epinions community
Apr 2, 2013
Pros: Quick
Easy
Hands on
Great staff
Swift follow-ups
Cons: Not face-to-face
Not local (state laws)
Summary: Was referred by a family member, but was still hesitant doing this online. Overall, the process was easy with uploading documents and having constant communication with the staff assigned to my loan. The mortgage banking side of the loan was ... read more
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Rated a Helpful Review by the Epinions community
Apr 1, 2013
Pros: Easy--Quicken Loans does all of the leg work
Cons: No cons-great experience
Summary: Just as I was considering re-financing my condo that I bought 7 years ago...Quicken Loans sent me something in the mail about re-financing. I called them that afternoon and a couple of months later my condo has a MUCH better rate and I'm very ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 31, 2013
Pros: Easy process especially using MyQL.com. Everyone who worked with me was helpful and friendly.
Cons: I have nothing bad to say at all.
Summary: The process was very good. Everyone worked hard to get me the best loan possible. I appreciate all of the hard work everyone did for me. I thought that being able to review necessary documents on MyQL.com was very helpful. Every time I had a question ... read more
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Rated a Helpful Review by the Epinions community
Mar 31, 2013
Pros: Quick well established process. Friendly and knowledgeable staff. Kept informed each step of the process.
Cons: Request for no out of pocket expense was missed, but rectified before closing.
Summary: We recently refinanced our home through Quicken Loans. Our rate dropped two percentage points from what we were paying before. The amount we save each month in our payment is noticeably less (approximately $150+). From our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 29, 2013
Pros: Speed, proactiveness, flexibity, professionalism these are what seperates Quicken Loans from others.
Cons: Prefer that loan terms sent via email for ease and accuracy.
Summary: The interaction with the Quicken Loans team could not have been easier. They contact you very quickly to let you know what phase your loan application is in. As the process goes along each team member introduces themselves via a phone call ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 28, 2013
Pros: Promised timely delivery, courteous, knowledgeable staff, excellent followup and exceeded expectations big time.
Cons: Secure email site a little difficult to operate.
Summary: This was the second HARP rate reduction loan I completed within the last year. The first refinance loan was with another major company on other property with a promise of 60 day close. Turned out it was a terrible 6 month process and required ... read more
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Not Yet Rated by the Epinions community
Mar 28, 2013
Pros: fast friendly amazing
Cons: None
Summary: I was skeptical about using Quicken but they were fast friendly amazing and did everything they said they were going to do. They were completely paper free until the closing and I love how I could just upload documents to the website and they were ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 28, 2013
Pros: Easy to use phone system: easy to get to who you need to speak with.
Cons: We experienced no cons during this loan process.
Summary: We are very happy with our streamlined refinance with Quicken Loans. We had just refinanced with Quicken 1 1/2 years ago, but they called us out of the blue last month and said they could lower our interest another half of a percentage point with no ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 28, 2013
Pros: Everything was done on-line until the closing. My questions were answered quickly.
Cons: The only negative was the closing attorney's failure to quickly mail the signed closing package.
Summary: I decided to see if Quicken could get me a low rate loan and a short payoff time. I gave them the chance by contacting them on-line. The first person contacted me but they never followed up. Within two days a second person then contacted me. From that ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 28, 2013
Pros: quick, easy, always kept informed
Cons: I don't have any...
Summary: I had been going back and forth on whether to refinance for about 6 months. I thought it would be a gigantic hassle. I knew with the rates so low that it was the right time but I didn't know I had the time to go finding boxes of paperwork they were going ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 24, 2013
Pros: Thier service was quick efficient and easy. It was low cost and low hassle.
Cons: A little confusing at first regarding the closing costs discounts.
Summary: Quickenloans is the quickest, most efficient and honest mortgage company I have ever dealt with. Besides some of my time isues my refinancing took about 30 days, with a simple half an hour closing. The closing costs were extremely low due to ... read more
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Not Yet Rated by the Epinions community
Mar 23, 2013
Pros: Great customer service.
Cons: Some confusion over my title but it was resolved pretty quickly.
Summary: I had a very good experience dealing with Quicken Loans for my refinance on my house. I loved that there was always someone to speak directly with me and they were very good about follow-up calls and e-mails. The staff were very professional, ... read more
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Rated a Helpful Review by the Epinions community
Mar 21, 2013
Pros: Experts. Efficient. Personable. Convenient. Refreshing!
Cons: Honestly, I can't think of one negative or suggestion for improvement.
Summary: I chose to call Quicken loans because I saw one of their commercials. I was aware that my mortgage interest rate was high. But I several conventional, local banks had told me that due to some past credit issues and my self employment I was stuck ... read more
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Rated a Helpful Review by the Epinions community
Mar 20, 2013
Pros: Great Rates, Service at all times, Easy to use
Cons: Can appear at times that the different groups at quicken dont talk to each other
Summary: I have refinanced my home three times with Quicken Loans and they always have the best rates. I just got a 30 year fixed for 3.625% with no closing costs or points. They always seem very transparent on what the rates are so you don't every ... read more
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Rated a Helpful Review by the Epinions community
Mar 19, 2013
Pros: Team Captain Banker-fabulous
e sign documents a plus
Cons: Client care specialist-unprofessional
The appraiser's findings & costs were too high
Summary: A friend recommended this company to us when we were looking to refinance our mortgage, to take years off of our loan, while keeping our payment about the same. We found the initial person, title of Banker, Team Captain, to be incredibly ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 19, 2013
Pros: Online input, submittal, feedback, and review augmented by personal communication.
Cons: Sometimes lag between information request and information response caused confusion
Summary: I was very pleased with my entire Quicken Loans experience. Everything went smoothly from start to finish.I received an email from Quicken Loans within minutes of my posting on a neutral website that I was interested in refinancing my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 18, 2013
Pros: Friendly
Professional
Quick
Online submission of documents
Closed on-time
Great Communication (overall)
Cons: A non-issue for me: No face-to-face contact
Summary: With Quicken Loans we had a fabulous experience! Our agent made sure to explain the process and get the numbers to us so we could make a financially good decision for our family. He even took time out of his weekend to crunch some numbers so ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 17, 2013
Pros: Contacted me when refinance made sense. Kept in constant contact. Lawyer came to my house.
Cons: - Understanding the fees and rebates was difficult
Summary: Quicken Loans called me when the mortgage rates had dropped sufficiently for it to make sense for me to refinance. After I expressed interest, Quicken did all of the legwork and kept in constant contact on the progress they were making. They ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 16, 2013
Pros: Received a specialist, Mark Bachiaev, to address loan concerns. Closing agent worked on Saturday.
Cons: All VA loan documentation should have been requested up front.
Summary: This was another outstanding experience with Quicken Loans. This is now my fifth refinancing with Quicken and although I had been engaged by another lender to refinance with them I chose Quicken because I wanted the ease of the process and very ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 15, 2013
Pros: Friendly, helpful agents throughout
User-friendly website
Quick to close
Cons: Communication with independent notary was not great
Summary: Overall, we were really pleased with our experience refinancing with QuickenLoans. I filled out a quick inquiry online and within 24 hours we were contacted by a representative. He was very friendly, not at all pushy, and was very thorough ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 13, 2013
Pros: The website is awesome, you can see everything step-by-step and follow along in the process.
Cons: It can be a long process, it took us 6 weeks total.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.Even if I was not getting the gift card my opinion of Quicken Loans would be the same. Quicken Loans was awesome! ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 13, 2013
Pros: Easy and effortless. Fast.
Cons: Honestly can't think of a one.
Summary: My brother had refinanced his home mortgage loan through Quicken, and highly recommended them for the ease of everything. When I decided the time was right for me to also refinance my home loan, I immediately decided to go with Quicken based on his ... read more
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Rated a Helpful Review by the Epinions community
Mar 13, 2013
Pros: Fast, painless, and just generally had a "good feel" about the whole process.
Cons: Can't really come up with any real Cons.
Summary: Used Ouicken Loans for the first time to refinance to a fifteen year fixed rate home loan. The process Quicken uses is relatively fast (I closed within a month) and painless, most of it conducted through the internet. The only sub-processes that required ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 13, 2013
Pros: The process was simple, quick and efficient. They did all the work.
Cons: There were none. It was all positive.
Summary: When I received notice in the mail that Quicken Loans could possibly help us refinance our underwater mortgage I thought it was another piece of junk mail. After a couple of days I decided what could it hurt to call and I am so glad I did. They were in ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 13, 2013
Pros: Quick service. Online web use is simple.
Cons: Ended up having to bring money to closing. Wasn't initially disclosed
Summary: I recently had a refinance with Quicken loans. I had a previous loan with another bank and was stunned at how easy Quicken Loans made the process. I would recommend Quicken Loans and the services to anybody.We had to bring money to close ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 13, 2013
Pros: Fast, flexible, responive, courteous. We did everything from home. That was nice.
Cons: We had to figure out that conventional was better than VA for us.
Summary: We began the refinance process by attempting to get a VA backed loan. After going 9/10's of the way down that road, it was determined that a conventional loan would be better. By better, I mean cheaper in the short term and way cheaper in the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 12, 2013
Pros: Prompt responses to questions and concerns. Communication via email.
Cons: Clarification needed on parts of the process. Timelines in relation to closing costs.
Summary: Overall I had an extremely positive experience refinancing my loan with Quicken loans. I really needed to refinance and I was so glad that they were able to help me. Since the recent change in the housing market, my property was worth less than what I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 12, 2013
Pros: I was able to close on my house refinance in 30 days.
Cons: The process was so fast, there were deadlines to meet that kept me busy.
Summary: This loan process was a very easy experience, and was quick as well. I went through a pre-approval process, to make sure I qualified for their great rates, and everything was handled within 30 days. I always had help at my fingertips, and all ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 12, 2013
Pros: Technologically advanced, easy communications, excellent document tracking, quick customer service, approriate specialists assigned
Cons: Closing documents should also be emailed as a backup.
Summary: I was impressed with the professionalism of everyone I came in contact with at Quicken Loans and the Web Based QL site closing and document process is excellent. This helped me provide information quickly, added confidence as to where my ... read more
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Rated a Helpful Review by the Epinions community
Mar 12, 2013
Pros: Easy communication
Cheap
Online document system
Good rate
Quick
Cons: High pressure sales
Internal communication
Summary: I used QuickenLoans to refinance the 30 yr FHA mortgage on my primary residence. They were able to do a Streamline Refinance which made things very easy and cheap. I dropped my interest rate by over a point and a half. Even with the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 11, 2013
Pros: Friendly staff, excellent communication, quick to close, and saved me money.
Cons: No cons
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I found my experience with Quicken loans to be very positive. I refinanced a current home loan and they were able to save me over ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 11, 2013
Pros: Good communication and fast closing! All the reps were very nice and always helpful.
Cons: I can't think of anything bad to say about QL.
Summary: Overall we had a great experience with QL. If it hadn't been for the delay with our flood insurance we would have closed VERY fast. Probably within a month. The flood insurance delay was not QL's fault at all. We were waiting on information from FEMA and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 11, 2013
Pros: Fast
Easy
Great communication
Great support
Comes to your home to close
Cons: None
Summary: We put our numbers into Quicken online and within a minute, someone called and talked with us about our options. We locked in a great rate, and after a couple of document uploads on the easy-to-use web site, we were ready to close in no time. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 11, 2013
Pros: Fast, efficient, friendly and seamless!
Cons: Absolutely none!
Summary: We thorougly were impressed with Quicken Loans. We actually called after receiving an "offer" in the mail. That is not something we generally do but the offer was very well written, easy to understand and brief. We normally use local banks and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2013
Pros: There are no hidden costs and we have no concerns regarding any surprises later.
Cons: Perhaps a speedier response to our initial request for information on re-financing.
Summary: We have been with Quicken for many years. During that time we have found the company to be honest and fair. We have refinanced twice and found the rates offered to be competitive with other companies (and we have looked). The best ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2013
Pros: Easy application process.
Cons: I only regret not knowing of Quicken Loans prior to working with our previous lender.
Summary: My wife and I were considering refinancing options to improve our financial standing by capturing a lower interest rate on our current mortgage. We contacted Nationstar Mortgage (the holder of our loan) and they told us they could help us. We ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2013
Pros: Very professional staff.
Cons: Not one thing was negative. .
Summary: Went very smoothly thru entire process from beginning to end. The worksheet assited us thru the items required for consideration. So much is required for underwriting to review our credit worthiness that it was Excellent customer service ... read more
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Rated a Helpful Review by the Epinions community
Mar 10, 2013
Pros: Easy online website navigation.
Cons: None.
Summary: My Quicken Loan experience was to refinance my home loan for a lower interest rate. Quicken Loans was able to lower my rate by 2 percentage points which is significant savings over the life of the loan. The experience started with a simple online loan ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2013
Pros: - Convenience of ONLINE processing & interaction
- Friendly Service
- Fast Turnaround
Cons: NONE, ABSOULTELY NOTHING I WASN'T HAPPY WITH
Summary: It couldn't have been easier for me to refinance my mortgage and go from 6.15% 30 year fixed mortgage loan to a 3.875% 20 year fixed mortgage loan, even though I owed more than my house was worth ("underwater"). I qualified for the special ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 9, 2013
Pros: Quick and easy overall process. Simple uploading, with friendly informative service.
Cons: I do not have any cons to note.
Summary: From the very beginning of the process, I felt very comfortable working with the people at Quicken. I was not sure that refinancing my home was the best option for me, but my inquiries were answered staring with the first phone call. ... read more
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Not Yet Rated by the Epinions community
Mar 8, 2013
Pros: quick, proactive, professional, easy to contact
Cons: closing figures not explained clearly
Summary: We have been Quicken Loan customers for a few years. We will receive a small gift card for responding to this survey, regardless of whether it is complimentary or negative feedback. They called us to see if refinancing at their cost would be an ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2013
Pros: Late hours, Quick Closing, Website to view your loan, Very knowledgeable.
Cons: Any Specialist working on your loan to be able to answer any question.
Summary: Fast and great communication. Supporting local detroit and michigan. Getting the loan was fast paced and using pdf files created the loan to go quickly and fast. Quicken loans had a weekly update call just to figure out where your at and how your doing. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2013
Pros: The mobile notary was fantastic and worked into our very busy schedule.
Cons: I really have no complaints about the process.
Summary: We recently refied our two unit home in NH. Quicken contacted us about the loan program we qualified for and the ENTIRE process only took 21 days from initial phone call to closing date. The website, myqQL.com, was extremely user friendly and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2013
Pros: They email you and call you to make sure the process goes smoothly.
Cons: The lawyer was a little late in coming to the closing but he was pleasant.
Summary: Quicken Loans was very helpful in finally helping us get refinance just like the big Banks are getting a break now we are too. They even gave us their cell phone number to call them in the evening if we had questions. The lawyer came to our home for the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2013
Pros: Staff seem to enjoy working for Quicken and were always ready to help.
Cons: Closed 11 days after pay off expired, leaving me money owed to old lender.
Summary: Overall, my experience with Quicken was extremely positive. It was quick, efficient, and did not require the faxing of a stack of paperwork to get it going or even getting the loan to closing. The staff very helpful, and when I could not get my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 7, 2013
Pros: Quick, easy, efficient. They took a ridiculously complicated process and made it workable.
Cons: No cons to report.
Summary: After hearing Quicken Loans use the tag line "engineered to amaze" a few times, I really started to think about it. I came to the conclusion that it was absolutely true. At every step of the loan refinancing process, I was truly amazed. They made the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 7, 2013
Pros: I bought the HARP product for the reduced monthly payment and interest rate.
Cons: There is nothing I hate about the HARP product I purchased.
Summary: Please note, I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I had been researching and determined that I qualified for a HARP program re-finance of our mortgage. I was contacted ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 7, 2013
Pros: Friendly, easy to work with, great communication, love the online easy uploads of documents
Cons: None!
Summary: I have been through buying two homes and refinancing two homes all with different companies. This last time we used Quicken Loans to refinance our rental property which was underwater and they made is so easy When other lenders had turned us away ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 6, 2013
Pros: They made the whole process easy.
Cons: It took a little longer than I would have hoped
Summary: I am glad I used them. They kept me informed of the progress every step of the way. They took care of everything and came to me for the final paperwork. When the process started they communicated to me what would be required. I ... read more
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Rated a Helpful Review by the Epinions community
Mar 6, 2013
Pros: Quick turnaround
Customer service reps were great!
Cons: Ummm... I should have called them sooner!
Summary: I wanted to take advantage of lower interest rates, but didn't want to extend the term of my mortgage, which had about 23 years left to payoff. Current interest rates are substantially lower than what I was paying, and I wanted to take advantage of ... read more
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Rated a Helpful Review by the Epinions community
Mar 6, 2013
Pros: Communication, interest rate, quick to close
Cons: Impersonal. Closer had to return to complete paperwork
Summary: The overall aspect of refinancing my home was great. Everything went smoothly and quickly. I'm very happy with how it went. The representatives were very knowledgeable and helpful. They were knew of programs and many ... read more
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Not Yet Rated by the Epinions community
Mar 5, 2013
Pros: Quick process
Easy and convenient
Everything is done from your home
Great communication
Good customer service
Cons: None
Summary: I really had my reservations about refinancing. I thought it would be a hassle as well as a long and annoying process. However, I was blown away by Quicken Loans. Quicken Loans far exceeded my expectations! It was a quick process. A good ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 5, 2013
Pros: Great staff, no hidden costs, very easy terms to understand,would recommend Quicken.
Cons: There were no issues with any part of the loan.
Summary: We had a great experience with Quicken. We decided to go with Quicken because they were able to save us money on our mortgage payment, and pay our house off seven years sooner. We loved the ease of the application process, and the fact that ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 5, 2013
Pros: Quick process, easy process, polite people!
Cons: None :)
Summary: We received letter from Quicken Loans with offer to refinance our home at a lower interest rate, and so we called to see what they could do for us. Everyone from the beginning of the process to the end was quick to respond, polite, and very ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 4, 2013
Pros: Convenient, quick, and saved me a significant amount of money monthly.
Cons: There were no negative aspects to the entire refinance process.
Summary: Quicken Loans contacted me with an offer to refinance my home. The entire procedure was very well done. They clearly explained how I could lower my interest rate, lower my monthly payment, and essentially skip two monthly mortgage payments, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 4, 2013
Pros: Friendly agents
Smooth process from start to finish
They what they said they were going to do
Cons: I wish that we could have had just one or two agents involved
Summary: Our overall experience with Quicken Loans was a positive one. From the moment we called and we approved to the signing of the documents, it was an easy experience. They made the refi process very easy and hassle free. Customer service ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 4, 2013
Pros: Everything was handled electronically which saved me time and gas money.
Cons: Preferred to have the money wired directly to the previous bank instead of overnighted.
Summary: To begin with I received a gift card for writing this review regardless of whether or not I had a positive or negative experience. I was a little nervous dealing with an online company only but I will say I was amazed at the speed and efficiency in which ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 3, 2013
Pros: Everything could be handled by phone or emails, or at home with Quicken professionals.
Cons: Occasionally, we played phone tag, or had miscommunications because of time zone differences.
Summary: Refinancing our home mortgage was made very easy and economical by the Quicken loans agents. They listened to our goals and met or exceeded them, in a friendly, professional manner. Often, the agents suggested ways of meeting our goals that were ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 3, 2013
Pros: Knowledgeable loan officer and support staff.
Cons: Loan process took longer than I thought it should.
Summary: I was pleased to be able to refinance my mortgage this year through Quicken Loans. I had tried to refinance through another source (local insurance agent), but he was unable to put a loan together. I had called Quicken Loans to get a second ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 1, 2013
Pros: Quick quick process. Closing held at our house. No appraisal needed. Great customer service
Cons: none
Summary: We recently called our current lender about a refi and they referred us to Quicken. We were a little skeptical since we had been with the same lender for 10 years, but we had a great experience. At first the process seemed a little ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 28, 2013
Pros: friendly knowledgeable staff.
Cons: The only con is that I waited this long to apply with Quicken.
Summary: This was the best experience I have ever had with a Loan company of any kind, they did what they said they would do and even better they did it when they said they would. I applied for a refi with the bank that holds my mortgage a couple of years ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 28, 2013
Pros: knowledgeable, fast, took less than 30 days, mobile notary came to my home, huge savings
Cons: I have no negative feedback for the team with which I worked. They were amazing!
Summary: I absolutely loved my experience with Quicken Loans! They took all of the hassle and delays out of getting my home refinanced! My closing occurred in less than 30 days and the team provided for me was absolutely wonderful in responding to questions and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 28, 2013
Pros: loan won't be sold.
closing agent came to my house.
started 1/22 closed 2/14.
Cons: I truly cannot think of a single con.
Summary: I was comparing refinancing interest rates, reluctantly(in fear of being inundated with spam but never was), provided some personal information on a comparative site, was told Quicken would be my best match and I tease you not, within 15 minutes I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 27, 2013
Pros: Everyone was pleasant and professional. Secure online document delivery.
Cons: I can't think of any.
Summary: This might have been the fastest, and simplest refinance I have ever done. I can't say enough about everyone I worked with at Quicken Loans. From the first phone call to the closing, everyone was helpful, professional, and inspired to get the job done ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 27, 2013
Pros: Quick and efficient
Cons: Closer was late
Summary: We had previously tried refinancing with our prior lender. They strung us along for 6 month after pre-approving us and then denied our refinance. My husband and I then heard about Quicken Loans from a friend. We looked them up online ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 27, 2013
Pros: Ease of uploading documents; timliness of quicken staff response to inquiries.
Cons: Didn't follow through with specific request regarding $500. Haggled with them. Notary was awful.
Summary: This was our second time using Quicken to refinance our home. This experience was was much better than the first time, thanks! I really loved the ease of uploading documents. What a great feature. I like how you can check the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 27, 2013
Pros: Easy and fast. The website and mobile app always let you know what's next.
Cons: None.
Summary: I had been receiving countless letters in the mail from various mortgage companies all promising me a simple and easy refinance of my rental property. Unfortunately, after trying out several of them, I realized that they couldn’t make good on ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 26, 2013
Pros: The ability to send documents online to facilitate the loan. Agents available to answer questions.
Cons: I am unable to conclude that there were any cons or problems with this experience.
Summary: Using Quicken Loans was a pleasant experience. From the moment we contacted their office, we have had quick and efficient service. We received emails about the process and what to expect. All of the information needed to complete our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 26, 2013
Pros: Prompt, nice, great customer service, thorough, timely.
Cons: Not being kept in the loop about the reappraisal.
Summary: I was very hesitant about calling quicken loans initially. When a local refinancing company was rude to me on the phone and never returned my phone call, I turned to Quicken. My mistake in the first place was that I did not call Quicken first as ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 25, 2013
Pros: Fast
Easy
great customer service
Cons: Can't think of any
Summary: First of all, we Recently refinanced through quicken loans and before we decided on a type of loan, they were very detailed in the information that was given to us. we were very pleased with the patience they had with me and my husband as we had many ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 24, 2013
Pros: Easy process, excellent Web site and user friendly interface, great staff!
Cons: Nothing, everything was great
Summary: I refinanced a home that I owed more than it’s currently worth with Quicken Loans. I was thinking about doing this for a while. The bank I had it financed through did not offer me any alternatives when I tried to refinance through them. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 22, 2013
Pros: Information, personal contact, transparency
Cons: None... loved them both times... I wouldn't use anyone else.
Summary: We've used Quicken Loans twice now to refinance and both times, they were wonderful. We plan to use them if we ever refi or purchase again. The whole process is transparent - you know every step of the way who has your loan and what they are doing and/or ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 22, 2013
Pros: An efficient and trustworthy practitioner. Problems were addressed and resolved with dispatch and respect. Kudos!!
Cons: Minimal!! Closing costs at issue, especially the close-out cost with the current mortgage holder.
Summary: My mortgage interest rate was very high and I realized that I needed to refinance while the interest rates were low. I had tried unsuccessfully to do so on at least two other occasions and had basically resolved that it just wasn't going to happen ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 22, 2013
Pros: Quick, helpful, communicative, professional and curteous.
Cons: Closing agent was rude (not a member of Quicken)
Summary: The loan process was the quickest process I've expereinced. All of the support teams from the start to the end of the process were professional, courteous and fast at processing all documents to move this along to closing within a few short weeks. From ... read more
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Rated a Helpful Review by the Epinions community
Feb 21, 2013
Pros: Quik! Thorough. Every question answered! Intelligent, caring. Quicken Loans is fabulous.
Cons: none.
Summary: Quick! Extra nice contacts at Quicken Loans. They walked us through our refi and informed us it would close in about 30 days. We were signing the closing documents within 2 weeks of contacting Quicken. Fantastic, easy and relief ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2013
Pros: My refinancing experience with Quicken Loans was smooth, easy, and fast.
Cons: I can't find any cons to my refinancing experience with Quicken Loans.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I was aggravated by my high mortgage interest rate - 6,675%- and I had tried to refinance several times before but I had always been ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2013
Pros: Loan rate
Early lock-in
Web-based forms
Quick, painless
Helpful loan managers
Cons: Passed to three different persons
Would have liked periodic feedback on loan processing status
Summary: With only about 11 years left on my home loan, I assumed it wouldn’t be worthwhile to refinance it. Finally, I took time to investigate and I discovered that was wrong. I wanted to see if I could reduce the loan to 10 years, lower my monthly ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2013
Pros: Professional
On time
Always there
Checking to see if any questions
Cons: None that I can find.
Summary: We contacted QuickenLoans after receiving a referral from our mortgage servicer and within a short period of time our loan was off and running. Our two service agents were polite, professional and understanding with all our questions. After all that I've ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2013
Pros: Quick, efficient, friendly, and most importantly - truthful!
Cons: None that I can think of.
Summary: We recently received a 30 year VA loan through Quicken Loans. We had sold our previous home, and needed to move fast to secure the new loan. We had less than 30 days to be able to close on a home that we found that we both ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 21, 2013
Pros: Easy, fast, efficient, having own website to get information, docs etc was great
Cons: none
Summary: Easiest loan i've ever done and i've done a few over the years, was mostly online, only took two weeks, and was thorough but simple to do. All the people i dealt with were very friendly and helpful and having a web site just for our loan made it easy to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 20, 2013
Pros: Quick response. Done via email. Fast processing. Easy settlement/closing.
Cons: There is nothing that I can say negative against the people or the process.
Summary: I was contacted by both Quicken and my banker about looking into refinancing my home. My home was just reassessed by the county in which I live and was now worth much less than what I owed on it. I had talked to about 10 other ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 20, 2013
Pros: Quick, Fast, Easy, Good communication, Online Application, iPhone App, website.
Cons: They actually call too much. 2-3 calls per day, every other day. Very demanding, confusing
Summary: I have been wanting to refinance for over a year and just couldn't find the time to make it happen. When the QL opportunity knocked I decided to take to see what they had to offer. After applying online, within 1 hour I had a return phone call and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 18, 2013
Pros: Fast, friendly, accurate, easy, and competitive
Cons: I have nothing negative to report.
Summary: I received a simple mailer regarding Quicken Loans. It took me several days to open and read it since I figured it would be junk mail. After reading the information I decided I would just make a phone call and see what they had to say. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 18, 2013
Pros: Speed-accuracy-communications-smoothness at closing-professionalism.
Cons: Initial conversation felt slightly like talking to a car salesman.
Summary: In May of 2012 I decided to take advantage of the low interest rates, and contacted my current mortgage holder about refinancing the mortgages on two properties. I was conditionally approved almost immediately. Also almost immediately, everything started ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 18, 2013
Pros: The helpfullness and caring of the people involved with my loan.
Cons: I cannot sign up for automatic payments right away.
Summary: I would like to take this moment to thank everyone at Quicken Loans for the wonderful job they did during our recent refi. We were underwater on our previos loan and could not get ahead no matter how hard we tried. From the first moment I spoketo someone ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 17, 2013
Pros: Convenience. Competitive rates. Friendly, knowledgeable loan specialists.
Cons: Loan process took longer than expected and advertised.
Summary: We recently did a refinance of our home mortgage with Quicken Loans. This was not our first refi so we had other experiences to compare this one with. We had initially tried to refinance with our current lender because we thought it would be ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 17, 2013
Pros: 1) Very communicative staff
2) Transparent process
3) User-friendly website
4) E-signing for quick document turnaround
Cons: 1) Closing was delayed
2) Good Faith Estimate numbers changed frequently
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I chose to refinance in December 2012, about a year after a Chapter 7 bankruptcy discharge. This ... read more
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Rated a Helpful Review by the Epinions community
Feb 17, 2013
Pros: Fast, Professional, easy to do business with
Cons: Would have been nice if they had a local branch.
Summary: I have been refinancing my investment propertys to take advantage of the lower rates in the market place. Of my 10 props I had one HARP eligible property left (the property WAS NOT upside down) and I could not even get Wells Fargo ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 17, 2013
Pros: fast service, any question answered, very easy, very little paperwork
Cons: There were none that I could think of!
Summary: I received a letter in the mail from Quicken saying that they had partnered with my bank and I may be eligible for a refinance. I waited a few weeks dilly-dallying and then finally made the call. That evening I had all the information I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 17, 2013
Pros: Fast, professional, courteous, knowledgeable, easy and enjoyable.
Cons: I can not think of any, and I tried.
Summary: From my first conversation with the banker I knew these guys had it together! He took my information over the phone and called me back shortly thereafter with my options. Quicken Loans was able to take my house, which is upside down in the market ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 16, 2013
Pros: Closed the loan in my house at my convenience. This was priceless.
Cons: Nothing bad to report about my experience with Quicken. I would recommend it now.
Summary: Throughout the years I purchased several houses. I financed each purchase. I used various mortgage companies across the United States. I try Quicken after looking at a television commercial. I thought I was going to have to wait a long time for the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 16, 2013
Pros: The individuals that helped were very professional in dealing with all my questions.
Cons: Their website almost discouraged us from contacting them because of the inaccurate refinance interest rate.
Summary: We were looking for a lower interest rate and wanted to switch from a twenty year mortgage to a fifteen year mortgage. A friend of ours who worked in software for Quicken Loans suggested we contact Quicken Loans. After comparing costs and options with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 16, 2013
Pros: Loan officers are very friendly and keeps you updated in a timely manner.
Cons: No CONS at all. Totally satisfied with the service.
Summary: Quicken Loans provided me with the fastest and the best service, I have ever got from any mortgage lenders. Apart from the fast service, the team members are knowledgable and works with the customers best interests and options. They work with great ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 15, 2013
Pros: High level of technology and customer service.
Cons: Final numbers were higher than expected, but this was resolved very quickly.
Summary: I am very pleased with my Quicken Loans refinance. I was referred to QL because Greentree Servicing was unable to complete the HARP refinance due to problems with their lenders. QL was able to finish the process efficiently and now ... read more
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Not Yet Rated by the Epinions community
Feb 14, 2013
Pros: MYQL was a great tool to keep up to date with each step.
Cons: Literally, none that I can think of
Summary: I was advised by a well respected family member to discuss my mortgage situation with Quicken. He stated that even if they can't help you right now, they may be able to keep you in touch with changes in the market and laws. Having wound ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 14, 2013
Pros: Great Online tools, quick and smooth, very good communication, people were fantastic.
Cons: I really didnt have anything i would call a con during the process.
Summary: I was contacted by a Quicken Loans representative and once the process and opportunity were explained I was excited to get started. As each phase of the process progressed I was seamlessly passed onto the next specialist who helped carry me through. The ... read more
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Not Yet Rated by the Epinions community
Feb 14, 2013
Pros: I was very happy with the service that I received.
Cons: I was handed off to different people throughout the process.
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience. I was very happy with the service that I received and was made very aware of all that was required of me. The fact that there ... read more
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Not Yet Rated by the Epinions community
Feb 14, 2013
Pros: Super easy online loan creation. Super nice people helping ease this BIG item. Wonderful!
Cons: They did nothing that I would even come close to being negative.
Summary: Quicken Loans called me and offered to lower my interest rate without any cost to me. They did it so smoothly and accurately. And then they asked me to do this review, which I am glad to do. They even will send me a gift card no matter what I say here, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 13, 2013
Pros: Fast, friendly. Kept me informed of progress of the application. Always returned calls promptly
Cons: Waited 2 long 2 contact QuickenLoans. Wasted months 4 big name bank 2 write loan.
Summary: QuickenLoans claims they are "Engineered to amaze", let me tell you without a doubt that they live up to their word! I just refinanced a primary mortgage and a HELOC loan with them. I rolled them both into one loan with a lower interest ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 13, 2013
Pros: Easy process. Documents can be uploaded and checked as they go through the process.
Cons: None, per say. It was an overall good experience.
Summary: We chose to re-finance with Quicken Loans. The process was easy. The people whom I dealt with on the phone were pleasant. Whenever I had a question and I tried to talk to someone about the status of my loan, I was able to get through ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 13, 2013
Pros: The MyQL tool.
Closing at home / my convenience.
Flexibility to accommodate my travel schedule.
Cons: None really. It was slightly challenging articulating special circumstances beyond the standard data requests.
Summary: This review is in reference to the cutomer experience that I had while working with Quicken Loans to refinance my condo. Overall I had a very easy and quick process. I was the only impedement to the process completing even sooner (due to my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 13, 2013
Pros: Courteous employees, good customer service. Excellent turn around time for us.
Cons: They will contact you alot to keep you informed.
Summary: I contacted Quicken for our FHA home loan. I loved how quickly we closed (30 days from offer to signing). Anytime I had questions my lender was available with a response within hours. I'd recommend them to anyone. They called almost ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 12, 2013
Pros: I felt like a high priority customer, instead of just one of hundreds!
Cons: No cons to report about Quicken; would definitely recommend them to anyone I know!
Summary: My Quicken loan specialist contacted me regarding an opportunity to refinance my home. He outlined all the details and got me going right away. All of the people who worked on my home refinance were courteous and very knowledgable. Each ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 12, 2013
Pros: The representative provided efficient service and processed our loan in a short period of time.
Cons: We did not experience any cons during the refinancing process.
Summary: We contacted our lender to lower the finance charges on our current mortgage. Since we have been with the company for over ten years and have never had a late payment we thought it would be advantageous to stay with the same company. The ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 12, 2013
Pros: We appreciated the use of online document review and submission.
Cons: We didn't like not knowing who was going to be contacting us next.
Summary: Working with Quicken Loans has been a great experience. Our family was in need of refinancing our home. We had an underwater mortgage and wanted to lower our interest rate and monthly payments. We were not in jeopardy of losing our home or walking away ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 12, 2013
Pros: Quick, easy, and made my life easier. I really liked the website.
Cons: None of note. I really thought the process was easy.
Summary: I liked the fact that everything was coordinated by QL and it was very easy on my end. Really smooth process. I really liked the website. I could go there any time and review the status of the loan as well as review and documentation and anything I ... read more
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Rated a Helpful Review by the Epinions community
Feb 12, 2013
Pros: The whole process was surprisingly simple, fast, and pleasing.
Cons: I can not think of much negative to say.
Summary: I had been thinking about refinancing my underwater mortgage for months. Although in December 2006 I purchased my home at a very good rate, 5 5/8%, the economic collapse in 2008 caused my home to lose about 60% of its value overnight. I ... read more
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Rated a Helpful Review by the Epinions community
Feb 12, 2013
Pros: Professional
Prompt
Reliable
Quality Products
Customize Loan to your needs
Always available, day or night
Cons: The contracted notary for signing, missed a few signatures which delayed settlement.
Summary: I was skeptical at first. I heard Quicken Loans was very good, and fast. I've worked as a college educated professional (bookkeeper, office manager, tax preparer) for the past 37 yrs. Back in the day, people were all about Customer Service. ... read more
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Rated a Helpful Review by the Epinions community
Feb 11, 2013
Pros: Its called QUICKen for a reason. Closed within 2 weeks which was what I wanted.
Cons: I would write some if there were some. Nothing to report
Summary: I was in the market for a refinance. My house was upside down and my mortgage rate was 5%. that is not bad actually but I wanted - needed something better. I had spoken to this representative before but was unable to close a deal due to a work trip. His ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 10, 2013
Pros: Product flexibility.
Cons: The closing team dragged their feet at the end, closing day was ninth hour.
Summary: I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience. I had been meaning to refinance my home for some time and contacted my bank, Charles Schwab, to talk about rates. They ... read more
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