Quicken Loans

Pros: Despite utter incompetence, they managed to be polite in all of their communications.

Cons: They lie.
Then deny.
And make no apologies for their ineptitude.

Our refinance process was a joke from beginning to end....end being when we withdrew our business and requested a full refund of all fees we had already paid in. We were misinformed, misquoted, left hanging for weeks with little to no contact and when we ...

Pros: I'll spend as much energy as possible to prevent Quicken from stealing from others.
Cons: They are dishonest and have no regard for your individual needs as a customer.

Quickens tactic of promising an interest rate for no additional fees and then dragging there feet to exceed the lock in deadline in order to charge the fees at the end of the process is blatantly corrupt and unethical. It was clearly the tactic. The ...

Pros: Everything went quickly.
Cons: Very dishonest.
Gives you the runaround when it comes to a problem.
Cons you out of $500

My husband and I wanted to refinance our home to try and get a lower interest rate/monthly payment.  Frank Bucceri from Quicken Loans was the first person to call.  Talk about speed-talking to try and get everything past you!  My husband ...

Pros: BY FAR the most stress free process I have ever been involved in. 
Cons: Never heard of Quicken Loans before

We were looking at refinancing our loan from a much higher rate. We went on-line and found a site that gave you multiple competing banks that were willing to help.  We begin to e-mail back and forth with one bank and in 2 days time not much ...

Pros: Knowledgable
Easy to work with
Fast
Clear explanations
There every step of the way
Cons: Nothing! 

I previewed five on-line loan vendors when I was seeking to refinance.  Far and away, Quicken Loans was the best.  My sales consultant was knowledgable, courteous, and provided information and explanations in a way that I could understand and ...

Pros: Very professional. Provided a lot of helpful information for home buying and the process.
Cons: Web based, but no big deal really.  Just cannot reach out and touch someone.

Being a first time home buyer (October 2008) , I was leary of an "on-line" mortgage service.  I searched for information on Quicken Loans, and all seemed to be above board.  I had three pre-approved loan letters, one from a credit union, one ...

Pros: Good product. Knowledgeable staff. Outstanding customer service. Awesome on-line sign-off system. Very fast closing.
Cons: No cons to report.

This is my 3rd mortgage I have applied for over the past 8 years (original mortgage, home equity 2nd mortgage, and now a refinance). This was hands down the best experience I've had with what many people consider one of the biggest headaches to deal ...

Pros: Fast, friendly, knowledgeable, professional, great customer service
Cons: no complaints at all!

When I was looking to purchase a new home, I couldn't get so much as a return phone call from my local banks.  I then tried another online loan company, and was quickly discouraged when they gave me inaccurate information about FHA loans that I knew ...

Pros: Matthew was very knowledgeable and showed good follow up.
Cons: Two: major difficulty with the appraisal, and canned emails not consistent with phone calls.

We were able to use a corporate benefit to refinance with Quicken, getting a good rate and partial refund on our first month's mortgage. overal it was a good experience. Matthew and the team he worked with were nice and followed up (for the most part). ...

Pros: NONE
Cons: Unethical, deceiving, thieves,

I was contacted by Quicken Loans for a loan based on an inquiry I had. I wanted to refinance my 2nd mortgage and consolidate debt. Interest rates were going down at the time so Dustin Linenger, my rep from Quicken thought I should refinance my home as ...

Pros: none
Cons: inconsistent, rude, untrustworthy

We contacted Quicken Loans to refinance our mortgage. In the beginning they were very attentive. They were so attentive in fact that we never had to call them. They called us to keep us informed. Well, as soon as it became evident that we might not ...

Pros: The support staff other than the loan officer were great.
Cons: The loan officer consistantly misrepresented the terms of the loan.

When getting a Quicken Loan, make sure you get everything in writing.  My loan rate was good but the costs of the loan were much higher than I was told they would be.  At first I told that I would not have to bring any money to closing ...

Pros: Electronic Signature
Cons: Expensive fees:  Underwriting + Processing Fee = $1070
Rates slightly above others
3 person process

I initially locked in a rate with a loan from Schwab Bank for a refinance which I was happy with.  Then the rates went down almost 3/4 of a point and I decided to forfeit my $500 fee with Schwab Bank for walking on the closing and go for ...

Pros: Fast, the loan was refinanced within a month.
Got the rate/ terms promised.
Cons: Closing costs were much more than 1st stated.  Couldn't change payment due date

Called Quicken Loans about their lowest published rate of 4.25% on a 15yr fixed.   We were able to roll our 1st (30yr fixed) and 2nd (10yr) into one loan with a shorter term and lower rate.  The loan application process is a combination of ...

Pros: Very competitive.  Excellent broker. Outstanding web processing.
Cons: Unwarranted fees.  Handoff to unknowledgeable document processor.

We refinanced our existing home with Quicken, referred through Lending Tree.  While not quite painless, Quicken did an excellent job of making the process simple.  Their web site is outstanding.  Jessica Krug, the Broker, was terrific ...