Quicken Loans

Pros: Immediate reply to my initial inquiry and got the loan closed quickly.
Cons: Discrepancy in refunded amount.

I found Quicken Loans via a web search and e-mailed an inquiry about re-financing my current mortgage.  I got a quick response and was able to get all information via e-mail and over the phone - even after hours.  My husband's Social Security ...

Pros: Great service.  Easy on-line process.  Great rate!
Cons: Only that we had to keep pinching ourselves to make sure we weren't dreaming.

When we first got calls from Quicken Loans offering to help us refinance our home, we were not interested.  We were in the process of trying to refinance with another company.  The representative from Quicken was very persistent and called us ...

Pros: The only pro was Dustin Elliot, who always answered questions in a timely manner.
Cons: The most frustrating cons were described above in some detail.

My overall experience with Quicken Loans was not a very good one.  It was very long and drawn out.  It took about 6 months to get a refinance Home Loan completed.  During the process Dustin Elliot was very good to me and helpful.  The ...

Pros: We are extremely pleased with the follow through with Quicken loans.
Very thorough. 
Cons: On the initial loan on two ocassions, duplicate information was being requested by the team.

We applied for and received our first mortgage with Quicken Loans in the 4th quarter of 2008.  Working with Sam Harajly was extremely pleasant.  It was difficult because we were purchasing a home in Nevada while living in New York.  ...

Pros: Friendly customer service representatives
Fully automated process 
Timely responses at each phase
Cons: Cannot think of anything that could have been handled better.  This is a great company.

This is my 2nd mortgage handled by Quicken Loans.  This company is truly outstanding from their first contact through their follow-up. John McDonald was my first contact with Quicken Loans.  John is not only friendly and knowledgeable ...

Pros: Not much from my experience
Cons: Pushy, uncooperative, condescending sales people

I initially called to get a quick rate quote to see if they were better than a several other companies that I called. Within 5 minutes of calling, they asked to pull my credit score. Already knowing my score, I asked the not pull the report to avoid a ...

Pros: Nice people....most of the time
Cons: they tell lies

My experience with quicken loans appeared that it was all going to be a great one. They seemed to contact me back right away and they were quite on top of things. When I called they called me back right away with sugar covered answers. They always ...

Pros: Quick, great rates, excellent customer service
Cons: Had to review each estimate carefully for changes

We refinanced our mortgage loan through Quicken Loans with Robert Yancho in early 2009.  Robert provided excellent customer service without a "salesman" type attitude.  He responded to us promptly and was available to us during ...

Pros: The process is straightforward, uncomplicated and modern.
Cons: A website with unjustified complaints about Quicken bothered me.

Quicken Loans was an unfamiliar name to us in seeking to refinance our mortgage to a lower rate, and shorter term. We first went to a competitor, but by the time they finished with fees and such, their attractive rate was not very attractive at all. We ...

Pros: Good rates and easy availability of folks to help answer questions
Cons: Confusing billing statements are very easy to mis-read and mai; payments to wrong address

We had built a home in a fancy golf, gated community near Baton Rouge where you get a lot of home for your "buck".  We had paid cash for a lot on a golf course with a lake bordering our backyard, cost $68K and we built ur home for about $250K, $100K ...

Pros: Fast, EASY, economical, friendly, efficient, honest, GREAT company!!!
Cons: No cons -- they were great.

I was skeptical refinancing our house with Quicken Loans -- a company that advertises on the internet, but they were awesome!  We saw that they had lower rates than anyone else, and in asking around, I found that some of my professional accountant ...

Pros: The closing was at my house.  Very convenient!
Cons: Not being able to see the person while making the commitment to the loan.

I contacted a broker about a home refinance loan.  When I did not feel I was getting good service I then filled out an online questionairre and Quicken Loans was the first to contact me.  Eventually, others contacted me, but they were not very ...

Pros: They quote a low rate up front to get your attention
Cons: Requires $500 deposit, high pressure sales & bad BBB rating.

After hunting for the best rate, I came across Quicken Loans, offering 4.5%.  Naturally I was thrilled & called them to inquire.  I was immediately asked for a $500 deposit to retain their services & promised a speedy process of about ...

Pros: None.
Cons: Poor service.

My wife and I began our search for financing at this well known online financial services company, Quicken Loans. Our experience was clearly negative. After signing an approved loan application for a 5/1 ARM product we found the house of our dreams and...

Pros: Fast, Responsible, Respects the consumer, and only offers a product that benefits your situation.
Cons: The $400 upfront towards closing is difficult if you're not intent to buy/refinance.

The loan process was clearly described and all of the people involved where very quick to respond to my needs.  All agents managed my account and personal information with respect.  Whenever I had a question it was almost always answered within ...