Quicken Loans

Pros: Easy; Great Customer Service; Document submission securely online
Cons: No face to face contact

As the housing market and mortgage rates were changing, I decided to look at refinancing our mortgage and home equity loan.  I refinanced in the beginning of 2009.  The representative I spoke to at Quicken Loans was the most helpful and the ...

Pros: HAHAHAHA
Cons: - Used car dealer equivalent
- Mis quote on home value by $90k
- Customer service TERRIBLE

Well I warned them if they did not handle my situation correctly that I would shout off on the message boards so here I am!!Let me start by explaining my situation, first of all I was looking to re-finance because my wife lost some hours at her ...

Pros: Quick, hassle free application process, representatives always reachable when you need them.
Cons: Upfront application fee

After being denied a loan modifcation through my original lender, I contacted Quicken Loans to see if they could assist me. The representative I spoke to informed me that even though I am semi-unemployed, I qualified for an FHA refinance at 5.5%. The ...

Pros: The people I had contact with & the speed of the process.
Cons: Rates were comparable, not better & electronic form requested the SSN

I had just started researching mortgage refinances, hoping to lower our rate and consolidate some bills. I had talked with representatives with a couple of different lenders when I found Quicken's site on the web.  I decided to check the company out ...

Pros: Online Application, E paperwork, Closed in the comfort of my own home
Cons: None that I could detect.

We were in need of refinancing to pull out some home equity for minor home repairs, consolidating debt and securing upcoming college expenses.  We knew the rate we wanted and the term. Quicken Loans was one of the first contacts made after ...

Pros: Great, around-the-clock support
Informative
Timely closing, tough deadline met
Very responsive
Resolved issues quickly
Cons: -Last minute changes to closing costs
-Support from multiple persons/departments

Quicken Loans is a great choice for any type of mortgage, but especially when considering a FHA loan for a first time homebuyer.  They were very helpful and informative when answering my many questions about the home buying process.  Quicken ...

Pros: Brian recommended the FHA loan when my house appraisal came in low.
Cons: none

Quickenloans worked with me to refinance the mortgage on my townhouse in Apple Valley, MN, in May of 2009.  They were easy to use - I found them on the internet and communication was easy and the web site provided all the information I needed.  ...

Pros: Good availability by phone, convenient online paperwork submission and signing.
Cons: Need to check your account to see if action is needed; no email notice.

I used Quicken Loans to get a loan for the purchase of a house that was a short sale, so it was more complicated than the usual home loan.  I first contacted them after getting approval from the primary lender on the house I was purchasing.  I ...

Pros: Fast response times, clear on the loan process and only dealt with three people.
Cons: A 500.00 deposit that we were told we'd get back was deducted in  closing costs.

Our loan was fast and easy.  We knew exactly who we were talking to and dealing with at all times.  We had exact email addresses and phone numbers and the employees were quick to respond to our phone calls and emails.  It was a great ...

Pros: Quicken made the process so easy, even sending a notary to my house for signing.
Cons: Quicken is like a well-oiled steamroller, which may not be appealing to everyone's taste.

One day I received in the mail a notice from one bank creditor  that the interest rate on my line of credit would increase to about 14%, and a notice from another creditor that the minimum monthly payment on one loan would rise from 2% of the ...

Pros: ABSOLUTELY NONE!
Cons: Deceptive, dishonest, use strong-arm tactics, rude, argumentative...need I go on?

October 3, 2007 I received a call today, from Quicken Loans, and was appalled at their hubris. The "loan officer", in other words the guy trying to force a commission, told me the best he could do was look online at someone else's website to get a ...

Pros: Fast to approve. Can close anywhere
Cons: Bad communication bad paperwork will sell loan fast

I was approved and ready to have my loan closed within two weeks. Most of the paper work had mistakes. Wrong annual income wrong dates. Did not bother to have them fix. Had a closing date. They some how missed that date and delayed the loan for a ...

Pros: Friendly, helpful staff.
Online documents, home closing.
Good interest rates.
Cons: Didn't proactively notify me about the tax situation.

Overall, my experience refinancing my home with Quicken Loans was a good one.  They were always very friendly and helpful when corresponding via telephone or e-mail.  It was really nice that I didn't have to leave my home / work at any point ...

Pros: Good at BS
Cons: Very dishonest

After being ripped off $500 by Quicken Loans I have nothing good to say about them. In my opinion they are extremely dishonest and once conftroted about their high closing costs, fees and points they'll want to get rid of you. There is no discussing it. ...

Pros: Very friendly, efficient, and convenient.
Cons: None.

I was very pleased with Quicken Loans for my home refinancing.  Everyone I dealt with was very personable and seemed very knowledgeable.  They were able to answer all my questions in a way that I could understand, rather than using ...