Quicken Loans

Pros: The whole loan process was very fast!
Cons: We were lied to and did not get our $500 back at closing!

We had called around to different mortgage companies and decided to go with Quicken Loans. We were told we didn't have to pay anything out of pocket and would close within a month which sounded great to us!! We did close VERY fast but had to pay $500 ...

Pros: Quick process, fast closing, friendly assistance, great communication/availability, great low rate.
Cons: Some fees were high compared to other banks.

When I was refinancing my home loan, I shopped around for various banks to see where I could get the best rate.  Kerrianne Mackin was the agent assigned to my loan and was great to work with.  She was able to take all of my information over the ...

Pros: Efficient, courteous service, ease of use and the right rate. 
Cons: Nothing bad to say about the experience.

I was shopping for a home refinance package for my first and second mortgages that would give me the largest reduction in principal after five years.  On the initial call to Quicken Loans, the loan advisor listened carefully to what my ...

Pros: Friendly, efficient, knowledgable
Cons: Co-borrower's username/password did not work so she could not e-sign.

I had a great experience at Quicken Loans overall, for my refinancing.  The loan process overall was smooth, efficient, and friendly.  Kayla was my loan officer and she was very knowledgable about the product.  In addition, she showed ...

Pros: All the information was gathered and processed quickly and efficiently.
Cons: The loan agent was rather aggressive at first, until I commited to his company.

I recently completed a refinance of my mortgage through Quicken Loan. It was all done via the internet and email. It was a great experience and I would recommend this company to others who are looking for a refinance. I did have other loan companies call ...

Pros: Efficient
Great customer service
End to End process
Good price
Cons: Dealt with a lot of different people during the process

I recently went through Quicken Loans to consolidate my first mortgage and a home equity loan into a single 10 year fixed rate mortgage.  The process was painless and mainly handled through a combination of quick phone calls and on-line ...

Pros: Wonderful customer service experience.  Prompt service, especially during this time of rampant remortgaging.  
Cons: Really none.  Great Experience!!!

I found quicken loans after filling out a form on a generic website, and 3 or 4 companies called me.  They asked me some questions and said I seemed to meet the qualifications to continue if I was interested.  I started the process, and they ...

Pros: They quickly responded to our interest in refinancing our home loan.
Cons: They didn't have a good plan in place for sending documents. 

Overall we had a good experience.  I chose quicken loans because they were very quick at replying to e-mail and answered questions immediately.  I am glad we used quicken because they thoroughly explained the loan process and quickly began the ...

Pros: Quicken Loans never left me in a fog and escorted me through every step.
Cons: The treatment by Chase it reminds me of the feeling after a Caribbean cruise.

After contacting Lending Tree it was only a matter of hours before Fady Kareem, of Quicken Loans, called me to begin the refinance process...and this was on a Saturday!  By noon Monday it was only a matter of crossing the T's and dotting the I's ...

Pros: Easy process, very fast, low cost.
Cons: Non so far, I love my Quicken Loans home loan.

We bought our house in August of 2007.  We got a rate of 6.5%, not good but we loved the house and wanted to close fast.  I started looking for a refy right away but couldn't find the rate I wanted.  I was looking for 5% and all the ...

Pros: Very quick-17 days from 1st contact to closing. Easy documentation-friendly people
Cons: Nothing bad happened to me.

Despite an other company's mortgage broker telling me that Quicken was the joke of the industry, I had an excellent experience. It all went pretty much as my loan guy said it would, with the exception that the Notary who came to my house to get our ...

Pros: Very friendly and personalized, customized website was very useful
Cons: Changed loan refinance pricing at end with no regards to initial offer.

The various members of Quicken were very helpful, particularly the support and closing team.  They were all very helpful and professional when there were questions along my refinance process.  Andrew, sales representative was very approachable ...

Pros: Polite, well informed representatives. 
Cons: None

My experience with Quicken loans was a very pleasant one.  I was in the market to refinance my home mortgage and I saw an on line ad for Quicken Loans.  After one phone call i knew that this was going to be how i would refinance my home ...

Pros: We were very pleased that refinancing took so little time and with very little effort.
Cons: However I am bothered that Quicken had sold our mortgage to Chase immediately.

We were very pleased that refinancing our home took so little time and with very little effort. The closing went well and quickly also. It was nice to be able to close in our own kitchen too. Our Loan Officer was knowledgable and very helpful as ...

Pros: We saved over $250 a month!
Cons: It took a little longer than planned to close.

We just refinanced our house through Quicken Loans.  It was a good company to work with and we were very satisfied with the outcome. Our loan officer was amazing to work with and the entire team at Quicken Loans was quick, responsive, and very ...