Quicken Loans

Pros: Efficient
Great customer service
End to End process
Good price
Cons: Dealt with a lot of different people during the process

I recently went through Quicken Loans to consolidate my first mortgage and a home equity loan into a single 10 year fixed rate mortgage.  The process was painless and mainly handled through a combination of quick phone calls and on-line ...

Pros: Great Interest Rate.
Paul Conway - Loan Rep
Cons: Ramille Wright
Horrible response from underwriting & documentteams
Documentation teams
Don't work with title companies

My experience with Quicken Loans was a 50/50 experience. Paul Conway my loan rep, was great. He always answered my questions and got back to me in a timely manner. My underwriter was HORRIBLE. I think this place all depends on who you get. I would ...

Pros: fast closing
very competative rates
Cons: trouble getting in touch with agent at times

Prior to refinancing in April/May of 2009, I had never heard of quicken loans.  However, I came to find out they have been in the lending business for quite awhile.  Once the process of refinancing was underway, things moved very ...

Pros: The loan transaction was handled professionally by the VP.
Cons: The initial high pressure salesman with mercenary ethics.

Initially my wife and I had a bad experience with a high pressure salesman using guilt and misinformation to push through a package with unacceptably high closing costs and small bottom line savings. As an example, the salesman tried to convince us that ...

Pros: Customers being treated with the highest respect and personal care.
Cons: Loan being sold in the first 30 days to Chase.

Gabe Sarji is an amazing person.  He handled us with such professionalism and concern.  He made the loan process an act of customer service.  He made himself available by phone and e-mail. He gave us a direct phone number to contact him ...

Pros: Easy, knowledgable staff, quick
Cons: None that I know of

I just recently completed the loan process with Quicken Loans to refinance my home and this was my second experience with them.  I was looking to see if I could improve on my already good rate and roll up a second mortgage to lower my overall outgo ...

Pros: Everything was timely. Numbers were exact. We never left the house. .
Cons: None!!! Wish we could have met Keith in person to thank him!

We were so pleased with our refinancing with Keith Gerard from Quicken Loans. He was very patient with our many questions. Everything he said was exactly true at closing. We got a great rate and this refi helped us to have about $400 more a month. ...

Pros: Getting the loan was easy.  We only had to meet with a person at closing.
Cons: Procedure took longer than expected, from start to finish. Closing costs were a bit costly.

I discovered Quicken Loans on line, after my husband read about lower interest rates and made a comment to me that perhaps we should refinance at a lower rate. I got on-line and clicked on Quicken Loans and started to fill out the information ...

Pros: Having everything online was convenient and less time consuming.
Cons: Although this was a secure site can never be sure how safe personal information is.

The name quicken is certainly deserved.  I refinanced my home with Quicken Loans, and it was the best experience I have ever had with a loan company.  I have gone through this process quite a few times over the last 10 years and I must say this ...

Pros: The web site and the way the stage you were in was explained.
Cons: 2nd agent talked too fast and selling our loan off so soon

Quicken Loans met all our expectations...everyday being able to check your status -- There website  and our initial loan contact -- was very personable.  Everyone did as they said and said as they did.There site was fabulous in how ...

Pros: Friendly, helpful, up-front, flexible, professional and just great people to deal with.
Cons: None. 

Where to start? I decided to use Quicken as I had heard about the nightmares people were experiencing with home loan approvals with banks.   From the get-go, I was introduced to Lee Burnstein, who was quite simply fantastic. I live overseas, ...

Pros: Ability to close quickly.
Cons: Some frustration with having to submit info twice

We used Quicken Loans to do a refi on our primary residence a few months ago.  We had a really good and easy experience.  Because of the ease, we decided to again use Quicken for the mortgage on a vacation home we were purchasing. We contacted ...

Pros: Quick and easy. Was able to close at home.
Cons: It was pricey.

Quicken Loans was very easy to work with. Most everything was able to be done either on the phone or on the internet. Closing was done in the evening at our home. It was efficient and easy to do. The closing costs were a little expensive, but that may ...

Pros: Loved the convenience of the electronic process and the web site.  The closing was quick.
Cons:
Not impressed by the appraiser, his report showed a lack of attention to detail.

I used Quicken Loans in February of 2009 and was very pleased with the overall process.  I was looking to refinance my mortgage and found them on line. I liked the way the Senior Mortgage Banker I delt with asked what I was looking to do and then ...

Pros: Convient and processed quickly.  No running around to sign papers
Cons:  I had to mail an overage check to The Title Source Company.

    The process of refinancing with Quicken Loans was painless.  Except for the chore of gathering together pay stubs, and insurance policies, which I would have had to do with any company that I had gone with, it was a very easy ...