Quicken Loans

Pros: If I had a question it was answered promptly
Cons: No list of what papers I needed to start with

Overall, my experience with Quicken Loans was excellent.   I was using Quicken Loans to receive a mortgage for a vacation home.  Everyone I spoke with from the first day I called was very helpful and friendly.  I was able to receive ...

Pros: Fast, great rates, online submissions, accessible loan officer, continuous point of contact through the process
Cons: No face-to-face contact

We did a fair amount of rating shopping when we were looking for a home loan on our new house.  We knew that we would be pushing well into the jumbo range given the cost of the house, but we thought we could get by with just 20% down and not 25% or ...

Pros: Friendly and helpful staff. Good communication. Very eager to help us with the process.
Cons: The process is dreadful. You can't avoid that but, financially, it's definitely worth it.

We were looking to refinance and had two terrible experiences with two other companies. It completely turned us off to the idea of refinancing, even though big savings were involved. Quicken did not present any of the obstacles and hidden fees the other ...

Pros: personal contact who was patient and knowledgeable.
Cons: 1 error caused an extra day of going back and forth to fix it.

It was an overall good experience. I liked that they worked hard to find the best loan for me. I was given several options and the person I spoke with took a lot of time to make sure I understood everything. I called several companies and this was the ...

Pros: Online eSign, Online document views
Cons: No in person contact, everything was by phone and online

My experience with Quick Loans was an exceptional one. Everyone that I worked with was extremely helpful. Ryan Stevenson was an outstanding Mortgage Loan Officer. It felt like Ryan went out of his way to help me through the process! I found Quicken Loans ...

Pros: Sean made this whole process an easy one!
Cons: I can think of none!

This was not the first time I have refinanced on line but it was my first time using Quicken Loans. I have to admit, I was not looking forward to this process based my previous experience. However, this turned out to be a very enjoyable process, ...

Pros: Great customer service, quick turn around time, work anywhere in the country.
Cons: Closing is done in person instead of online.

I had looked at some other mortgage companies, and none of them were able to help me with my refinance without costing a lot of money.  Feras at Quicken was able to find the right loan for me and got everything done quickly and painlessly.  ...

Pros: Professional service from the get-go!
Answered any and all of my questions immediately.
Cons: Almost too easy. 
Motivates me to refinance again as soon as I can.

My experience with Quicken Loans was outstanding!  A friend recommended them after his favorable experience.  I'm very glad he did.  I was shopping around for a month or two and did not find anyone to be very helpful or friendly.  ...

Pros: Quick with the paper work turnaround
Nice to close in my own home
Cons: Was difficult to get a hold of people at times to answer questions.

Using the Quicken Loans online system was so much simpler than when we first purchased the house we are in now. Being able to sign everything online was so simple and made the refinance much simpler with mine and my wife's busy schedules. Also being able ...

Pros: Conveniently scheduled closing to be in our home.
Cons: Additional documents needed to be signed after closing, but the notary came to us again.

The Quicken Loans team and refinance process was just about the most efficient financial decision we've made.  Everything was handled by phone, or email and the final closing documents were signed in the convenience of our own home.  The rate ...

Pros: Fast loan process.  At the same time they made sure I understood everything.
Cons: I was sent emails/automated phone recordings for things I had already completed.

Jason Cole was very good at helping me with everything I needed.  I felt that things were handled professionally but also with a personal touch.  He knew who was calling before I said a word and always greeted me nicely.The whole ...

Pros: CRAZY efficient. These guys really know what they're doing.
Cons: A little too hard-sell on the phone. Almost put me off. Glad it didn't.

I was a little reluctant to try online refinancing, especially since a few on epinions people had written some not especially flattering things about it in general, and Quicken in particular. Most people did, however, feel otherwise, so I decided that I ...

Pros: National network
closing took place at home
Cons: Pressure to pay initial $500
Many delays in closing

The people I worked with, Mark Wacker and Angela Williamson, were very helpful in getting the refinancing completed on our home.  We were able to get all the work done we needed to, get a reasonable interest rate and still not raise our house ...

Pros: Quick... Professional... Courteous... Do research before you call Quicken Loans, rate is the best!!!
Cons: Taxes and other escrow items are not discussed until final paperwork is ready.  Raises costs.

Quicken Loans is the best name I could ever think of for this company!  The loan process with Quickenloans.com could not possibly be faster or easier.  My loan expert, James Taveggia,could not have been any more pleasant to work ...

Pros: Friendly, efficient, and knowledgeable service. Fast processing time. Our agent made herself available 24/7.
Cons: We have nothing we consider a 'con'. It was an all-around positive experience.

With all the talk about the benefits of refinancing in 'these challenging economic times' I decided to go online to the site of Suze Orman, whom I trust for financial guidance, and was directed to refi sites. I gave a bit of personal information and ...