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by isaiah4110 , Apr 02 '09
Pros: Great deal, easy process, sales rep that went above and beyond what was required.
Cons: Poor web site, slow response time after deal struck.
We combined a 30yr fixed loan (@5.875) with a 15yr HELOC (@7.75), paid a few points and ended up with a conventional 30yr fixed @4.25. We were very happy. We had tried BofA and Countrywide, the companies that we had our fixed and HELOC with, ...
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by woodjer33 , Aug 14 '09
Pros: Readily accessible and available.
Even gave us her personal cell number.
Cons: They weren't local, but made up for it by being constantly available.
Initially we were a little hesitant to go with an online mortgage broker. We had concerns about the company being in another state, and not having access to them when we needed them. Our broker put all of our concerns to rest.Our loan ...
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by qlisbadcompany , Dec 10 '08
Pros: Nice website, too easy to do transactions online.
Cons: Dishonest; we paid about 25% more than we were initially told. Retain a lawyer.
I've had a half dozen or so mortgages in my lifetime, I've never encountered a company as dishonest as Quicken Loans. They tell you anything they think you want to hear and rarely back it up on paper. This happened on three ...
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by redhead50 , Dec 01 '08
Pros: Quick approval, all paperwork completed on line or via fax, excellent service and knowledge.
Cons: not a single one
Buying my home through Quicken loans was one of the easiest and best experiences of my life. Right after a sad divorce (and losing the home I never thought I'd leave), I found a home and then found Quicken on the internet. Aaron made ...
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by nstaitman , Jul 25 '06
Pros: Thomas and his team (Ryan and Stephanie) were EXCELLENT!
Cons: You can only go wrong if you don't contact Quicken Loans.
I've been actively involved on the periphery of the mortgage business for the past six years as a vendor supplying marketing services to retail mortgage companies. In that time, I've had the pleasure of working with hundreds of mortgage companies - ...
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by tedsky , Nov 17 '08
Pros: Fast, easy and an actual pleasant experience for obtaining a refinance loan.
Cons: I can't say anything negative about my experience with Quicken Loans or their agents.
Obtaining a loan online using Quicken Loans was simple, understandable and extremely Quick! I have only good things to say regarding all of the transactions, contact persons and ease of use of the site.There is an easy and useful guide on their ...
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by gobbledott , Oct 11 '09
Pros: Great customer service, At every level the people I talked to were knowlegable.
Cons: Closing costs were a bit high.
I started searching various companies interested in refinancing two separate loans for me. What complicated the new loans was that one of the loans was for a fourplex rental property.Many of the companies were not at all interested in this part ...
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by pinkpolish , Sep 24 '08
Pros: fast, easy, informative, nice, low rates, low fees, good communication
Cons: wish I would have called sooner. I was nervous at first but it went perfect.
I had a great experience with Quicken! Super easy.I had a bunch of people calling me from different places and I got so frustrated that I didnt even care if I refinanced or not. But then I got an email from Quicken a few days later so I decided ...
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by tilmer , Aug 09 '05
Pros: Good web site. Friendly call screeners.
Cons: Overly persistent. Hostile when provoked. Don't service own loans.
I was fishing for a refi on my home and decided to find out what Quicken Loans could do. I have to say that the folks I spoke to initially were exceedingly friendly and helpful. I was passed to someone named Darren. Darren began to explain what QL ...
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by wrloftus , Nov 07 '09
Pros: Great organization, friendly and knowledgable people, flexible. Everything done via phone, fax and internet.
Cons: Not up front about all costs involved in escrow or closing process.
Quicken loans was the answer to our prayers! They said, "YES!" when everyone else had said, "NO!" Quicken Loans presented us with a 30 year fixed rate mortgage which was what we were looking for! They approved us very quickly and the process ...
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by weaselwv , Nov 01 '09
Pros: Quick processing, great communications
Cons: Can't think of one.
I started to refinance our current mortgage in March 2009 with Wells Fargo, dazzling me with loan rates that seemed too good to be true. By time August came around and they still didn't have my home appraisal scheduled I realized it was too good to ...
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by saladhead , Jul 28 '04
Pros: All online, very fast process. I never had to talk to a mortgage banker!
Cons: Need ability to set email alerts when the loan status changes
I just closed on a Home Equity loan with Quicken Loans. The experience was fast, and so easy I couldn't believe it. I'm a junkie for things that have moved online. For example, I was very excited one day when I was able to change my DirectTV ...
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by sonde001 , Oct 18 '09
Pros: See above
Cons: See above
We had a frustrating experience trying to consolidate our primary & secondary morgages and refinance our home. We started the process of refinancing our home in February 2009. Within 48hours we were contacted by a representative from ...
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by madkenmerg , Oct 18 '09
Pros: Received personal attention from the Quicken staff and a refi option tailored to meet needs.
Cons: Realities of the current housing and financial markets, made the process tedious and frustrating.
We were looking to refinance an existing 15 yr.mortgage with a 30yr. mortgage to free much needed cash in order to finance our college and high school tuition responsibilities for our sons and daughter. We ...
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by hbull , Jun 28 '09
Pros: The pros were the great communication and rate in the beginning of the process.
Cons: The cons were the awful documentation process and the legal incongruencies.
I had a good experience at the start of the loan process with Quicken. The communication was fast, clear, and friendly with my specialist. She kept in touch, and gave great instructions to apply, document, and get a great rate.Things fell appart ...
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