Quicken Loans

Quicken Loans

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  • Awesome experience

    May 30, 2006 by
    Rated a Very Helpful Review
    Pros: fast, simple and just great!
    Cons: Not a one...

    Summary: I had the best experience I could have through Quicken Loans. Not only were they helpful, knowledgeable and experienced, they called me throughout my entire process letting me know the status of my loan over the phone and through email. My loan officer ... read more

  • Mortgage Experience

    Jun 7, 2006 by
    Rated a Very Helpful Review
    Pros: Good Communication of team members, great technology, and a speedy closing.
    Cons: non

    Summary: When I think of customer service and the importance of it in business today, I look for several things from a company. First, communication is the key to a good experience. Knowing what was going on with my loan and when it was going on felt really ... read more

  • Quicken Loans

    Jun 9, 2006 by
    Rated a Very Helpful Review
    Pros: Great company to work with. Quick and easy process
    Cons: None that I can think of

    Summary: Quicken Loans was extremely helpful the whole way through the process. I was very pleased with the experience and would definitely recommend Quicken Loans to friends and family. Everything that I was promised came true. They where very upfront and honest ... read more

  • Home loan that closed fast

    Jun 13, 2006 by
    Rated a Very Helpful Review
    Pros: Excellent customer service and it was a fast process.
    Cons: no cons

    Summary: My first mortgage is with another company and the process took long and an apprasial was needed. My husband and I decided to refinance and pull some cash out for debt consilidation and for investment purposes. We didnt want to pay alot of money in ... read more

  • Exceptional service!!

    Jun 14, 2006 by
    Rated a Very Helpful Review
    Pros: Quick responses, detailed explanations, friendly service, smooth process
    Cons: Not one

    Summary: Who knew that buying a home could be so easy? Having purchased a home before through another lender, I had no idea of how easy the process could be. Quicken was ready to close our loan within 2 weeks of us signing a purchase agreement! This truly ... read more

  • Overall professional and a good experience.

    Jun 20, 2006 by
    Rated a Helpful Review
    Pros: Almost everyone was very professional and knowledgeable.
    Cons: Too many people seem to touch the loan.

    Summary: I had a bit of an issue in that my loan officer left the company midway through my loan process. Unfortunately, the loan officer that it was reassigned to did not act as professionally as I felt he should and didn't give me a high comfort level. For ... read more

  • The Convenience of the Web and Personal Service from Professionals - Best of Both Worlds!!!

    Jul 11, 2006 by
    Rated a Very Helpful Review
    Pros: Quicken Loans is easy, convenient, personal, professional, and honest! I recommend them to everyone!
    Cons: I now find myself feeling let down by other on-line companies/services that don't measure up.

    Summary: If you are looking for the convenience of a web based lender, but the personal service you'd expect from a local bank, Quicken Loans is it. Starting the process was very simple. I just entered some brief information through their web site (or you ... read more

  • My Quicken experience

    Jul 13, 2006 by
    Rated a Very Helpful Review
    Pros: See above. :)
    Cons: None! Everything went great!!

    Summary: My experience at Quicken Loans was a very good one. I previously had a 30 year fixed mortgage, and then a Heloc, and I needed to combine both of them into one mortgage. From the beginning of the loan, right up to the very end, I worked with bright and ... read more

  • Get Your Loan From a Team of Champions!

    Jul 25, 2006 by
    Rated a Very Helpful Review
    Pros: Thomas and his team (Ryan and Stephanie) were EXCELLENT!
    Cons: You can only go wrong if you don't contact Quicken Loans.

    Summary: I've been actively involved on the periphery of the mortgage business for the past six years as a vendor supplying marketing services to retail mortgage companies. In that time, I've had the pleasure of working with hundreds of mortgage companies - ... read more

  • Smooth Transaction

    Aug 1, 2006 by
    Rated a Very Helpful Review
    Pros: Great communication. Smooth process.
    Cons: None

    Summary: I recently closed on my first home with Quicken Loans and it was by far one of the smoothest financial transactions that I have ever experienced from start to finish. I have purchased cars that have not gone nearly as well as buying my first home. I ... read more

  • Pushy Sales People, Uncooperative

    Aug 28, 2006 by
    Rated a Helpful Review
    Pros: Not much from my experience
    Cons: Pushy, uncooperative, condescending sales people

    Summary: I initially called to get a quick rate quote to see if they were better than a several other companies that I called. Within 5 minutes of calling, they asked to pull my credit score. Already knowing my score, I asked the not pull the report to avoid a ... read more

  • Pleased

    Oct 9, 2006 by
    Rated a Very Helpful Review
    Pros: Easy, online tools user friendly
    Cons: Often requested information more than 3 times

    Summary: My experience with Quicken Loans was generally a fast and easy process, considering especially that I financed my first home through Quicken. Our mortgage broker was very easy to deal with, and was always available to answer all of the many questions ... read more

  • Quick, Easy, Convenient

    Oct 13, 2006 by
    Rated a Helpful Review
    Pros: Easy and hassle-free
    Cons: Adjustable rate

    Summary: I recently closed on a Home Equity Line of Credit with Quicken Loans this past September. I chose this product to consolidate a credit card and also so I could have money available in case of an emergency. This product allows me the flexability of a ... read more

  • Quicken Loans World Class Service

    Oct 20, 2006 by
    Rated a Very Helpful Review
    Pros: Reducing our interest rate and lowering our monthly payment
    Cons: None

    Summary: I recently closed on a refinance with Quicken Loans and just like the name implies, it was QUICK...My banker, Joe Kustra, was very knowledgeable of the products offered and was devoted to finding a program that was best for our needs. Once we found the ... read more

  • dishonest, condescending. Just stay away.

    Nov 5, 2006 by
    Rated a Very Helpful Review
    Pros: good rate (see UPDATE in review)
    Cons: dishonest and condescending phone rep

    Summary: UPDATE 1: I am increasing the rating to 3 from 1 as they made a good effort to keep my business when I complained to them. UPDATE 2: ANOTHER SMALL GRIPE: After having obtained the loan, I made an additional principal only payment. Even when I paid in ... read more

  • Quick and Easy!!!

    Nov 8, 2006 by
    Rated a Very Helpful Review
    Pros: VERY easy to do business with. Professional people.
    Cons: None!

    Summary: I recently refinanced my home with Quicken Loans and it was the quickest and easiest thing I have EVER done!! And let me tell you, I a couple of issues! After I filled out the application, I got a call from my mortgage banker who explained that I had ... read more

  • An Enjoyable Mortgage Process?! You Bet!

    Feb 6, 2007 by
    Rated a Very Helpful Review
    Pros: Ease of use, convenience, knowledge, customer service (unmatched!), value,
    Cons: NONE! Quicken took a horrible process and made it enjoyable!

    Summary: This was my first experience with Quicken Loans and I have to say that it was my last experience with any other company. I have done many mortgages and refinances in the past on rental properties and it was worse than pulling teeth. I would have to ... read more

  • Awesome Experience

    Feb 6, 2007 by
    Rated a Very Helpful Review
    Pros: Professional; informed; respectful
    Cons: None.

    Summary: I recently had an awesome experience working Quicken Loans. My wife and I wanted to refinance on our home so we could skip a couple of payments and lower our monthly payment obligation. The entire team at Quicken Loans worked efficiently and ... read more

  • 'deceptively easy'

    Mar 26, 2007 by
    Rated a Helpful Review
    Pros: nice reps, e-signatures, lots of communication
    Cons: appraisal caused to deal to fall through, $300 down the drain

    Summary: I decided to try Quicken after hearing about them on the radio and on this site. I had already gotten an appraisal and rates from my local broker. Quicken had a ton of flexible programs and their rep, Tom was very friendly and accomodating to the ton ... read more

  • Unimpressed by customer contact

    Apr 3, 2007 by
    Rated a Helpful Review
    Pros: Advertised quote rates on Bankrate.com are average for industry
    Cons: Requesting a quote without an application is not allowed

    Summary: I was contacted by Quicken Loans apparently in response to a request I made through LendingTree.com for "up to four free quotes". I submitted only my name, the location of the property, the amount I wished to refinance, the type of loan I wished to ... read more

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