Quicken Loans

Pros: Easy, convenient, simple, no stress, honest, value
Cons: The only Con is for a company that doesn't do business like Quicken

Wow, in a day and age where the customer comes last in big business a company like Quicken Loans is so refreshing and opens your eyes to the way all companies should do business! Starting from the beginning and far after the loan had closed Quicken ...

Pros: Easy to deal with Quicken as there was a contact person available whenever needed.
Cons: Did not have face-to-face contact with the Quicken representatives. Actually no problems.

I was very pleased with the entire process from application through closing on my 15 year refinanced mortgage. Quicken Loans quickly approved and closed on the exact loan product that I requested. I had prevously applied to my own banking institution for ...

Pros: Everyone's phone demeanor and follow-up time.
Cons: Nothing major.

Hello.  Thank you for soliciting me for my opinion.From start to finish, I found everyone at Quicken to be friendly and efficient.  I especially liked getting my first call (among two others) from my online application to Bankrate.com. ...

Pros:  Mortgage consultant was available all the time - I was never placed on hold!
Cons: I really don't have any cons with the whole refinancing experience with Quicken Loans. 

I wanted to refinance my primary residence to a lower interest rate, no cash out, just refinance.  I called Quicken Loans, told the Mortgage Consultant, David Rivera, what I was wanting to do, and that fast I was on my way to a lower interest ...

Pros: None that I can think of
Cons: High pressure, not entirely honest

I was looking to refinance and entered some info into one of those websites where you're guaranteed "at least four" responses.  Quicken was the 2nd to contact me (within 30 minutes of completing the questionnaire online).Their loan ...

Pros: Excellent care given by well trained people.  I didn't feel pressured.
Cons: Closing people should show more initiative in getting correct figures and follow through better.

Quicken Loans was a terrific company to work with throughout the loan process.  The people were very good at Quicken Loan.  They kept their word as far as quotes. We did not feel pressured.   We were treated with respect and all ...

Pros: Quick, thorough, professional
Cons: None

I went with Quicken Loans after receiving a great referral from my friend in Texas.  Jesse Kernc was my loan officer and he helped me every step of the way.  He always returned phone calls promptly and called me everytime there was something ...

Pros:  Progam Easy to use never had to leave home
Cons: None
 

My husband and I are retired with 2 homes and 2 mortgages.WE had an ARM construction loan for the home that we built in Florida.  This ARM was to be converted to a conventional loanwhen the house was completed. WE were in the wrong ...

Pros: I was kept informed through the whole process. Very nice staff.
Cons: The need for 2 appraisals, and it took 2 months to close.

I have just completed a refinance through Quicken Loans at a 30 year fixed rate of 5%. I had gone back and forth with Quicken and 2 other companies, trying to get a refinance done, and I did learn that it was a very difficult time to get a loan. I am ...

Pros: NONE
Cons: BAD APPRAISAL, MISTAKES IN APPRAISAL, WOULDN'T HELP GET CORRECTED ONE.  TOOK OUR MONEY.

This was the worst experience we have ever had in home mortgages.  They were very slow, even though they told us we should close within 15 days.  Took well over a month and then we didn't get financed because of a crappy appraisal from an ...

Pros: Performance...
Promises...
Delivery...
Simple...
Quick...
Cons: I couldn't hug Ann and Beth around the neck for doing such a great job.

I was totally satisfied with my experience with Quicken Loans.   From the initial contact through the final close, EVERYONE I dealt with was fantastic.  They endured my rants and pressure to get the deal done with a smile in their voice ...

Pros: A learning experience.
Cons: They mess with your emotions and your money. Not a good combo!

Quicken loans not only has poor customer service skills, bad communication but they also do not research information that can significantly effect your loan approval. From the very beginning of the process the customer service was terrible. The lender I ...

Pros: Fast, helpful, good online resources
Cons: There is a $750 good faith deposit, but you get it back at closing

I was looking to Refinance my current mortgage since rates were so low, but it seems everyone was trying to do the same. A few big name banks just took my name and number but no one ever got back to me. So finally I gave Quicken Loans a try (Thru Lending ...

Pros: When you call you could talk to anyone and they could help you.
Cons: It is hard to find something negative,  because it went so easy. 

The Quicken Loans experience went very well.  No surprises at closing.  Scott Gregg my Mortgage Bankerwas very helpful and always called back. A very professional company.  The loan processing department was very helpful and ...

Pros: The loan team at Quicken was friendly.
Cons: Did not complete paperwork correctly to close loan on time.

We found the personnel at Quicken to be friendly.  The biggest concern we have is that they contacted us twice to tell us our loan could not be processed and they were sorry, but would keep our $500 "good faith" deposit.  After ...