Quicken Loans

Pros: Information was comprehensive and accurate. Questions were answered quickly. Closing was convenient.
Cons: Can't think of any.

Recently we decided to take advantage of low rates by refinancing our home mortgage. Since we are now on fixed incomes, lowering the monthly payment was attractive. We surveyed local banks and credit unions as well as on-line institutions. The mortgage ...

Pros: Duane Ehler made it all come together and made me happy.
Cons: The notary did not show for closing.  Quicken took care of the problem.

My experience with Quicken loans was wonderful. I sincerely felt like my loan team cared about achieving a smooth process and a great interest rate. Duane Ehler was attentive and anticipated all my needs; he also was able to get me a terrific interest ...

Pros: Helpful, thourough.  I didn't have to fill out a single form to complete my closing
Cons: Burdensome and joy-killing last minute charges.

I experienced exeptional service from Quicken Loans.  My loan officer Frank Salinger was responsive, helpful, thourough and complete.  All my questions were answered quickly and fully.  I did experience delay in loan closure, secondary to ...

Pros: Very knowledgeable
Great online system to track your loan
Cons: none

I was contacted by Quicken Loans to inquire about refiancing my current mortgage from an ARM to a 30 year fixed rate with no closing costs.  I thought it was too good to be true in today's housing market, but they fulfilled their promises to ...

Pros: They treated like real people. They took the time to work with us!
Cons: A little better communication would help them be perfect!

My wife and I found the dream home we had been waiting for somewhat patiently.  Now that she had the dream of her life, she said to me; "Where are we going to get a loan for it?"  We were a little hesitant due to a problem with our credit in ...

Pros: Highly trustworthy company that is on top of the process and fixes mistakes quickly.
Cons: There isa different person responsible for every step of the process making it confusing sometimes.

I had a very difficult Refi because I did not want to roll my HELOC into my REFI.  This made for a long process with lots of extra paperwork.  All things considered I thought my rep (James P) from Quicken did an outstanding job and there were ...

Pros: Excellent customer service. Quick closing.
Cons: I personally did not encounter a negative experience with Quicken Loans.

I would highly recommend Quicken Loans. Quicken Loans notified me about lowering my mortgage interest rate and within a month I was closing. The staff of Quicken Loans answered any and all questions that I had. My loan specialist gave me ...

Pros:  Prompt feed back by Quicken Loans and their website assured loan progress. 
Cons: Gathering personal financial records required by this loan took too much time. 

Getting my home mortgage refinance thru Quicken Loans has been a painless and delightful experience. With mortgage interest rates falling below my present mortgage rate, I initiated applying for a mortgage refinance mainly to lower my monthly ...

Pros: Loan process is well designed around the customer.
Cons: I have nothing negative to add here.

From the moment I filled out a brief application online to see if Quicken Loan can be of help in refinancing our home to the final closing a month later I can only say it has been the best and smoothest experience I have ever had in such a ...

Pros: I have nothing more to say except, Thank you again.
Cons: Thank you for being so helpful during the  problems we incountered thru out the process.

HiWe would like to say a few things about the time we spend with the loan officers at Quicken Loan office while they were handling our finances in their hands. They were alway very friendley everytime I had to call or email them with a ...

Pros: Low rates, excellent customer service, very responsive, many loan options, almost all online
Cons: A lot of paperwork, had to deal with various different people

We decided to check out the rates from Quicken Loans because they had come by a benefits fair at my company, and were amazed at how low they quoted us with incredibly flexible loan terms. We got a preapproval with another bank too at the seller's ...

Pros: It was a painless process truly! I would recommend both Ann Marie Kramer and company.
Cons: I am pretty particular and there was not a negative thing I can say.

This was hands-down the very best experience I have had with a mortgage company. From the first phone call, Ann Marie Kramer had become an advocate and one of the best resources I could have hoped for throughout the entire process of refinancing my ...

Pros: EASY
Convenient
Efficient
Good rate/good deal
Cons: None really, although initially I felt a little nervous having no "face" to connect with.

As a middle school principal, I am called upon to be a role model for the digital natives that fill my school.  My generation usually feels more comfortable using local businesses and meeting folks face-to-face particularly in financial ...

Pros: Competitive rates and fees.  Banker Matt was responsive and knowledgeable. Ditto for Ebony.
Cons: Can't do electronic signatures on just some documents.  It's all or nothing.  Up front fee.

I originally contacted Quicken Loans by a recommendation from a friend last October and applied for an investment property.  After I was approved, they took $300 to move forward with appraisal, etc. on the property.  Even though I was approved, ...

Pros: 1)Ease of signing documents.
2)Best available deal.
3)Helpful on the phone.
4)Easy closing.
Cons: 1)$750 deposit.
2)Sold loan quickly (Not sure why this bothers me, they sait it would happen)

I was very satisfied with Quicken Loans. It took a long time to make the final decision to go with them but in the end I am happy that I did. Primarily, they offered the best deal and that was what helped make the decision. At first I was very skeptical ...