Quicken Loans

Quicken Loans

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  • Solid Trustworthy Experience

    Jul 11, 2012 by
    Rated a Helpful Review
    Pros: Trustworthy national company
    Professional and experienced mortgage banker
    Straightforward answers
    Cons: Loan amount came in high
    "Customer care" process was underwhelming

    Summary: We wanted to refinance our house to take advantage of the current market. I searched online for the lowest rates and narrowed it down to three companies. One only wanted to talk HARP, for which we were not qualified. The other only wanted us to ... read more

  • Easy Process- Took a little longer than I expected

    Jul 11, 2012 by
    Rated a Helpful Review
    Pros: Easy, simple, process
    Cons: Does feel a bit like a mega-lender (not as personalized as local lender)

    Summary: We refinanced with Quicken Loans under the HARP program (they were recommended by our existing mortgage company- a servicer but not underwriter of loans).  It was a very simple procedure and everything went smoothly.  It ... read more

  • Awesome experience with Quicken Loans!

    Jul 11, 2012 by
    Rated a Helpful Review
    Pros: Excellent Customer Service
    Cons: N/A

    Summary: My husband and I kept seeing advertisements on TV for Quicken Loans and their refinance options. We had been looking into refinancing our home mortgage for 2 years and never had any luck. We had our mortgage reviewed on a couple different occasions (once ... read more

  • Our Home Refinance

    Jul 10, 2012 by
    Rated a Helpful Review
    Pros: The loan paperwork was easy to complete. The loan was completed in our home.
    Cons: There were numerous calls by different agents to inform us about the program.

    Summary: My husband and I were contacted by Quicken loans to refinance as part of the Freddie Mac/Fannie Mae loan restructuring programs.&n bsp; We receive a letter notification offer a nd later phone calls to initiate the process.  After ... read more

  • Quicken Loans FHA Refinance

    Jul 10, 2012 by
    Rated a Helpful Review
    Pros: Very quick closing time
    Easy website to walk through the process
    Cons: None

    Summary: I was plesantly surprised to find out how easy it was to refinance with Quicken Loans.  My banker actually told me of a plan that was being released in the near future and encouraged me to wait for that program: an FHA refinance with the option to ... read more

  • Review for a home Loan

    Jul 8, 2012 by
    Not yet rated.
    Pros: Pro would be the loan closed within 30 days
    Cons: We were getting different answers from Quicken agents.

    Summary: We went to Quicken for a new Home Loan. We needed to close within 30 days since we had already sold our current home. We were going to go with a VA loan through our Bank USAA but we could not close in 30 days.  Quicken assured us this was possible ... read more

  • Review of our Harp refinance

    Jul 8, 2012 by
    Rated a Helpful Review
    Pros: Our rate went down. Our payment went down.  Our term was shortened.
    Cons: None.  We were very satisfied.

    Summary: We were solicited by Quicken to apply for a Harp refinance.  We were advised that the process would be streamlined and simple.  They were entirely accurate.  The process was simple and quick and we never felt that we were left uninformed ... read more

  • Refinance made easy!

    Jul 7, 2012 by
    Rated a Helpful Review
    Pros: Fast, friendly, convenient, and easy!
    Cons: None.

    Summary: I am so glad I chose Quicken Loans to refinance my condo. I was so worried about what a hassle it would be to refinance, but it turned out to be so much easier than I expected due to Quicken Loans' streamlined process! I never imagined the process could ... read more

  • 20YrRefi

    Jul 7, 2012 by
    Not yet rated.
    Pros: Great communication through the process
    MYQL up to minute status
    Closing at my house
    Cons: Nobody seemed to know when existing loan would be paid.

    As mentioned, pushy salesman.

    Summary: 20 Year refi HARP I loved the quick closing no doc refi I didn't like the constant calls while we were shopping rates and agressive nature of the sales process. If QL is confident in their product, they shouldn't be concerned about ... read more

  • MY QL Opinion

    Jul 7, 2012 by
    Not yet rated.
    Pros: Denise Rodnick
    Cons: Everyone else I had to deal with, especially Crystal Douglas

    Summary: Denise Rodnick was good.  She answered my question, was polite, and made sure I understood everything. The rest of the Quicken Loans crew made my entire experience a living hell, and I was strongly considering not buying the house.  Crystal ... read more

  • Thouroughly modern process!

    Jul 6, 2012 by
    Not yet rated.
    Pros: The web and phone help were both great. 
    Cons: Clueless underwriter caused delays and extra inspection expenses for me.

    Summary: Wanted a HELOC, but my Quicken banker convinced me to refinance instead.  He was the first to call after I signed up through Lending Tree and he made good on his promise to make the loan work for me.  After the initial approval, he was mostly ... read more

  • Quicken Loans - Great Communications

    Jul 5, 2012 by
    Rated a Helpful Review
    Pros: Website for a 24/7 status check and their service orientation
    Cons: Use your own title company because it is generally cheaper

    Summary: We refinanced our FHA mortgage using a "streamlined loan process" through Quicken Loans.  The major difference between Quicken Loans and other lenders I have worked with was primarily their "can do" attitude.  When a title issue arose, our loan ... read more

  • Suwanee, GA refinance - 30 yr fixed - Very Happy

    Jul 5, 2012 by
    Rated a Helpful Review
    Pros: Automated data-pull 
    Own financing 
    Closing Costs rolled into loan 
    Web account
    Closing at home!
    Cons: Closing costs went up from the initial Good Faith Estimate.

    Summary: After some setbacks in acquiring a refinance thru a local broker, I decided to look for other options on BankRate.com.  One of the adverstisments lead me to Quicken Loans.  I use Quicken to manage my finances, so I thought I'd give them a ... read more

  • Overall positive experience.

    Jul 5, 2012 by
    Rated a Helpful Review
    Pros: EVERYTHING was done online
    didn't have to leave my house!
    Notary even came to my house.
    Cons: Thought it was a scam, had to quiz them to prove they were legit.

    Summary: I was contacted by quicken loans on the phone, and they informed me that I was eligible for a lower interest rate.  At first I thought it was a scam so I had to quiz them to prove to me that they were who they said they were.  I'm always leary ... read more

  • Not enough up front info and closed two weeks later than promised

    Jul 5, 2012 by
    Rated a Helpful Review
    Pros: It was speedier than I think a standard HARP 2.0 refinancing is taking.
    Cons: I was overpromised and I feel intentionally underinformed. 

    Summary: By the first representative, I was promised a loan closing in 7-10 business days.  Two weeks later, we still weren't closed and it wasn't for approximately another two weeks that we finally did close.  When I questioned the timing, the loan ... read more

  • Quicken Loans is Quick, Efficient

    Jul 5, 2012 by
    Rated a Helpful Review
    Pros: Regular, constant communication
    Friendly client relations specialists

    Knowledgeable staff
    Cons: none

    Summary: We refinanced our current mortgage through Quicken Loans and found the experience to be efficient, fast and thorough. We started refinancing with another company, and the process was very challenging, which gave us a dismal view of refinancing.  I ... read more

  • Great Experience

    Jul 4, 2012 by
    Rated a Helpful Review
    Pros: Quick Closing
    Cons: Closing costs were slightly higher.  But the ease and speed of closing was worth it.

    Summary: We were shopping around to refinance our mortgage and Quicken Loans was very competitive and they were dealing with the same lender that we had previously.  The banker was very helpful and answered any questions that I had along the way.  ... read more

  • And Amaze Us They Did!

    Jul 4, 2012 by
    Rated a Helpful Review
    Pros: Fast, painless, great customer service, caring bankers, great rates, effortless closing
    Cons: Wish I could think of some cons, but I cannot.  Seriously.

    Summary: We refinanced our 5 year-old loan recently and chose Quicken Loans to do the job.  We made one simple contact, and their team took it from there.  Within 30 minutes, I received my first call from our mortgage banker.  He walked me through ... read more

  • Quicken mortgage loan- best experience I have had closing a loan...

    Jul 4, 2012 by
    Rated a Helpful Review
    Pros: Nice web portal, quick, easy
    Cons: None!

    Summary: I had spent over a year shopping for a loan that we could qualify for as our equity was quite low in our home.  I was having trouble finding a loan refinance through the HARP program although I thought we should be eligible.  Several other ... read more


    Jul 4, 2012 by
    Rated a Helpful Review
    Pros: The agents did a fantastic job of explaining our options in  hard "laymen-terms".
    Cons: I can't think of one reson my everyone would not get on board with QUICKENLOANS!

    Summary: I learned about QUICKEN LOANS from commercials on TV.  Then I checked them out with the Better Business Beruau website and found out that they have an A+ rating on refinancing and in other areas as well!  When I enquired by phone, I found them ... read more

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