Quicken Loans

Pros: Good interest rate
Good response from Cory
Oline access to documents
Cons: Higher fees
Bad appraisal
poor communication other than Cory

We had refinanced with Quicken before, so we knew what to expect. However, it is different with Fannie May money. You have to have 30% equity and at least 720 on a credit score. Forget being self employed! This system unfortunately is not setup for those ...

Pros: Great Rate!!  Easy, Effortless, Professional, Helpful Loan Specialists,  Did I say how easy it was...
Cons: None

I refinanced our mortgage with Quicken Loans and am very satisfied.  It was so simple (even with my little kids screaming in the background).  We had just moved to the area and purchased our home 7 months prior.  Rates were on the decline ...

Pros: good rate (see UPDATE in review)
Cons: dishonest and condescending phone rep

UPDATE 1: I am increasing the rating to 3 from 1 as they made a good effort to keep my business when I complained to them. UPDATE 2: ANOTHER SMALL GRIPE: After having obtained the loan, I made an additional principal only payment. Even when I paid in ...

Pros: Easy "Pre-Approval"
Cons: Misleading sales tactics
High application fee
Banker hostility on loan application termination

Our experience started off well enough.  We were led through the application process by our mortgage banker, John Guernsey.  After the initial application was submitted and we were "Pre-Approved" (Which in Quicken Loans' case is more like ...

Pros: Great service, rates and closing time.
Cons: The name Quicken might scare some folks away.

I don't know why people have written bad reviews about Quicken, they are probably trying to buy too much house and can only qualify for an ARM or something like that. We closed in 15 days. Our closing cost were low, and our Agent Tim answered every call ...

Pros: Very good rate - below what other loan providers could offer
Cons: Poor customer service, poor communication, non-refundable intial fee, at times antagonistic

My experience with Quicken Loans was mixed.  Like all loan companies, their response to the initial inquiry was rapid and persistent.  After an initial conversation, the persistence let up and e-mails were received only when there were updates ...

Pros: Quick, easy online data collection and management, reasonable origination and closing costs, excellent rate
Cons: Needed some active management to ensure terms didn't deviate from the original quote.

To begin with, I should probably mention that I've never executed a mortgage transaction that didn't have issues of one sort or another, so the wrinkles here were not unexpected, and they were minor compared to what I've seen with other lenders.  ...

Pros: Excellent Rates; very good document tracking system
Cons: Timeliness, errors, additional costs

Unfortunately, my experiences with Quicken Loans were terrible. Quicken Loans did not know how to deal with an SBA loan were the house is used as collaterol. On at least four occassions, Quicken staff had to be made aware that the refinance would not be ...

Pros: Quality professional service.
Cons: Negative comments on Epinions.

I was calling multiple financial institutions regarding a home refinance. I found Quicken loans searching on-line. I decided to call and talked to Chris Osterlund. He took allot of time with me and answered all my questions. I told him I wanted to think ...

Pros: Let's go with nothing.
Cons: See review above...how do you even begin to abbreviate?

I admit, I should have just done more shopping, and went with my gut - and I paid the price.  I was literally promised the world by Quicken Loans (specifically my Sales Rep. Cory S.), only to find out it really was all too good to be ...

Pros: Simple process, excellent rates, nice people.
Cons: Overseas signing is problematic (but doable).
When issues arise they bounce you around a lot.

I am an American living temporarily in Germany but I still own a house in Arizona.  I refinanced with Quicken Loans because their process was very simple AND their rates were the best I found. The people were also very nice and provided any ...

Pros: Ease of use, convenience, knowledge, customer service (unmatched!), value,
Cons: NONE! Quicken took a horrible process and made it enjoyable!

This was my first experience with Quicken Loans and I have to say that it was my last experience with any other company. I have done many mortgages and refinances in the past on rental properties and it was worse than pulling teeth. I would have to ...

Pros: See above. :)
Cons: None! Everything went great!!

My experience at Quicken Loans was a very good one. I previously had a 30 year fixed mortgage, and then a Heloc, and I needed to combine both of them into one mortgage. From the beginning of the loan, right up to the very end, I worked with bright and ...

Pros: Efficient, helpful staff. Entire process on internet. Spoke to real people immediately. Closed at home.
Cons: None. Really the easiest loan I've ever done.

I recently chose to refinance from a 15 yr loan to a 30 yr to give us a little lee-way each month owing to the uncertainty of the current econimic conditions.  I chose Qucken, mostly because they were offering a good rate, and I knew the name.  ...

Pros: Convienant web based model worked well for me, given my disability.
Cons: I had issues with adminstrative staff and underwriters. The manager never returned my calls.

This loan was a refi. When I called I was assigned Candy to handle my account. Candy stated that there was no purchasing or discounting included with the rate I was quoted. Candy reffered this practice Bait & Switch. In turn she then included over ...