Quicken Loans

Quicken Loans

count ratings (6515 Epinions reviews)
Share This!
  Ask friends for feedback
  • Quicken Loans mortgage refi

    Jul 19, 2013 by
    Rated a Helpful Review
    Pros: Quick, efficient, clear and concise mortgage refi process.
    Cons: It would be nice if there were a little more personal contact.

    Summary: I recently refinanced my mortgage with Quicken Loans.  I am a debtor bankruptcy attorney, so I hear a lot of bad things about a lot of lenders.  I have only heard good things about Quicken Loans.  I decided to give them a try.  I had ... read more

  • very impressed

    Jul 17, 2013 by
    Rated a Helpful Review
    Pros: I've never had an easier closing. very efficient.
    Cons: none

    Summary: I was amazed at how efficiently this loan was processed from start to finish and I have already referred Quicken to relatives. Everything was always accessible on the website as the process went and it was very clear what was going on at all times. ... read more

  • Good online tools, poor communication

    Jul 16, 2013 by
    Rated a Helpful Review
    Pros: Good interest rate.
    Good online tools/interface.
    Frequent availability on the phone.
    Cons: Terrible internal communication.   Poorly trained/prepared customer relations staff. No one to see "face to face."

    Summary: We just closed on our new home, Quicken got us a 30 year VA loan.  The person we contacted initially was competent and helpful, but you are quickly moved on to someone else once they have your business and this is where the trouble started. ... read more

  • Refinancing home loan

    Jul 16, 2013 by
    Rated a Helpful Review
    Pros: Terrific assistance from my loan team members.  They stayed with me to the end.
    Cons: Frustration through the collection resolution.

    Summary: Because of the low interest rate, I decided to consider refinancing my home loan,  However, I was surprised to find myself actually in the process as the result of one little phone call made while visiting my son who did not live in my home ... read more

  • Worst Mortgage Experience Ever

    Jul 15, 2013 by
    Rated a Very Helpful Review
    Pros: Great rates.
    Cons: Difficult process and a lack of sensitivity to private information.

    Summary: This review is about our recent experience using Quicken Loans to refinance an investment property mortgage.  We have gotten about 15 home mortgages for either purchase or refinance.  Last year, I refinanced my primary home with a mortgage ... read more

  • Quicken loans refinance

    Jul 15, 2013 by
    Rated a Helpful Review
    Pros: Fast processing; easy to use online web & app interfaces to track loan progress.
    Cons: Initial sales pitch from 6 cold calls too aggressive, bordered on harassment.  Rates not lowest.

    Summary: We were very satisfied with the speed and efficiency of the customer services and loan closing--all completed from application to closing within less than 2 weeks.  The loan interest rate was competitive but not the best rate we found.  We ... read more

  • Worst Experience Ever - Refinance

    Jul 15, 2013 by
    Rated a Helpful Review
    Pros: NONE
    Cons: Too many representatives, no timely answer to questions. Rude and argumentative customer service.

    Summary: Wanted to refinance or mortgage a residence that was in parent's name. QL instructed us that refi would be the best way to go. QL prompted us to change title into our names. Had new deed drawn up, paid lawyer fees, filed with ... read more

  • Great Customer Service

    Jul 15, 2013 by
    Rated a Helpful Review
    Pros: Quickens delivers on its promise.  There are no hidden fees.
    Cons: Although not too bad, my interest rate could have been a little lower

    Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.  However, I have used Quicken Loans many times to refinance my mortgage to lower my interest rate and/or to receive extra cash to pay ... read more

  • Refinance

    Jul 15, 2013 by
    Rated a Helpful Review
    Pros: Customer service was excellent and kept in touch, I found the process easy and painless
    Cons: No real cons: the fax was a pain for the paperwork but  understanable.

    Summary: I had a terrific experience doing a refinance of my mortage with Quicken Loans. My entire experience was via the phone.  I called while sitting in traffic on my daily commute.  The customer service agent had the loan started and the paperwork ... read more

  • Quicken Loans ...easy, quick and professional

    Jul 15, 2013 by
    Rated a Helpful Review
    Pros: quick and efficient
    Cons: we were transfered to at least 3 different agents in the process.....

    Summary: This company is on top of their game...they were quick and efficient. From the first communication, it was obvious that their understanding of the process was appropriate and they seemed genuinely  interested in making the ordeal as positive as ... read more

  • Mortgage Refinance

    Jul 14, 2013 by
    Rated a Helpful Review
    Pros: Fast, thorough service.
    Cons: Felt rushed because of my hectic schedule.

    Summary: When gathering my information and explaining my options, they were very good at explaining the terms and conditions.  The customer service was attentive and thorough.  They made it clear who to call if I had questions.  Overall it was ... read more

  • Quicken Loans - Not all it is cracked up to be

    Jul 14, 2013 by
    Not yet rated.
    Pros: online system is convenient
    Cons: First person you talk to disappears.
    Documents can take forever to clear.

    Summary: We purchased a home with a 30 year fixed mortgage and a 20% down payment. Once the first person had taken our information and it went through the first stage of underwriting and he took our fee, we never heard from him again, until the day of closing... ... read more

  • Not a good experience with Quicken Loans

    Jul 12, 2013 by
    Rated a Helpful Review
    Pros: Their website is very user friendly. Their sales people are very patient and clear.
    Cons: Too many to mention in a 15 word max section.

    Summary: I had a rather lengthy and frustrating experience with Quicken Loans.  It started out promising, then I feel like I got pushed aside and had to call every day (literally) to check in.  I also had to approach third parties for Quicken and was ... read more

  • 30yr FHA Streamline Refinance

    Jul 12, 2013 by
    Rated a Very Helpful Review
    Pros: All docs readily available to review online
    Cons: Final amount needed at closing ended up much higher than originally quoted

    Summary: I found out about QuickenLoans low rates on Mint.com, which I believe is owned by Quicken.  I liked their rates, and I liked how they were willing and able to explain everything in detail. I never felt rushed like they had to move on to take ... read more

  • QUICKEN LOANS the easiest ,fastest mortgage process ever

    Jul 11, 2013 by
    Not yet rated.
    Pros: QUICK , 
    POLITE  ,PROFESSIONAL  ,
    Cons: NOT A ONE

    Summary: I just closed on a QUICKEN LOANS MORTGAGE REFI SIMPLY AMAZING .I  dropped my interest rate and saved over $600.00 a month on my payment .Their process is amazing from the time I first  called,   to closing was ... read more

  • Quicken Loans Refinance

    Jul 11, 2013 by
    Rated a Helpful Review
    Pros: Great communication. All conducted from my home.
    Cons: Preliminary numbers didn't match set expectation.

    Summary: A few years ago Quicken Loans contacted me about refinancing my home mortgage.  Since then I have refinanced with them every 12-18 months as rates dropped.  I am now at a fantastic low rate of 2.99%. Each refinance was conducted fairly timely ... read more

  • Not alway quick Quicken Loans

    Jul 11, 2013 by
    Rated a Very Helpful Review
    Pros: Great initial contact and computerized loan process
    Cons: Break down in the human involvement/communication aspect throughout the critical loan completion process

    Summary: We have dealt with Quicken Loans twice to purchase vacation property inMichigan– first in the fall of 2012 when we had to cancel the purchase agreement when the property received an unsatisfactory home inspection, and the second time was this past ... read more

  • Refinance of Loan with Quicken Loans

    Jul 11, 2013 by
    Rated a Helpful Review
    Pros: - Weekly status of our Quicken Loan
    - My Quicken Loans website
    Cons: None that I can think of at this time.

    Summary: Quicken Loans did a great job refinancing our existing loan. They provided weekly status, and the ease of using the My Quicken Loans website to upload documents and manually check status of the loan was SO painless and easy to navigate.  To ... read more

  • My experience from start to finish with Quicken loans

    Jul 10, 2013 by
    Rated a Very Helpful Review
    Pros: Pros are underwriting flexibility, low rate and minimal documentation requirements.
    Cons: The overall expertise of Quicken team is so substandard. They are just a mess.

    Summary: I was approached through the mail by Quicken with a flyer to refinance my investment condo. I called to inquire about qualifications and rates. I was extremely impressed with the minimal qualification requirements, because I had paid my previous mortgage ... read more

  • Quicken Loans Refi Guys

    Jul 10, 2013 by
    Rated a Helpful Review
    Pros: Highly efficient, Professional, courteous, great communication
    Cons: No cons.

    Summary: For some background, I used to work IT for a mortgage company so I'm not quite "green" about the inner workings of the industry.I'd been contemplating doing a refi on my condo for some time but was unsure about who to go through, etc. With the rates ... read more

Showing 101-120 of 7,331 reviews
Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100
Previous   Next