Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Jul 30, 2002
Pros: Online financial services at their best: fast, cheap, and convenient
Cons: Don't get to drive across town to close my loan in some fasttalking lender's cubicle
Summary: Brief update: ten years after I wrote the original review below, I'm still using Quicken Loans. As interest rates have declined, I've refinanced a couple of times, always with a net savings to my monthly bottom line. I think that any time ... read more
-
-
Not Yet Rated by the Epinions community
May 23, 2013
Pros: Our mortgage banker, Mychael Fields, was fantastic
Cons: Communication with this company as a whole is horrible.
Summary: I contacted Quicken Loans because I wanted to get a mortgage on my grandfather's house. We were already living in the property, had a 20% downpayment, but less than stellar credit so I was ecstatic when they said we were preapproved. Our banker, Mychael ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 23, 2013
Pros: Biggest pros: friendly, quick, straightforward
Cons: Cons: verify the promises---you may not get what you're expecting.
Summary: This is my second time refinancing through Quicken Loans. And as with the first time, this experience was great! The people are nice, friendly, and straightforward. They tell you what documentation they need from you and DON'T keep ... read more
-
-
Not Yet Rated by the Epinions community
May 23, 2013
Pros: No travel required, quick and easy, you control the process
Cons: Impersonal, too many contacts at Quicken, strange requests
Summary: Overall, a good experience. They lived up to what they promised and I got a good rate. I would feel comfortable recommending to a friend.There are some annoyances with using an online lender. However, the advantages totally outweigh the negatives. If I ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 23, 2013
Pros: Professional
Courteous
Quick
Cons: None
Summary: I am a divorced single mom. In the divorce, it was important to me to keep the house for stability for the kids, but I knew iit was going to be tough. But I had no idea just how tough it would be. My mortgage was over 6.9% and due to ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 22, 2013
Pros: Customer service agents were very professional and very friendly. Fast telephone response.
Cons: Took much longer to finalize the process than we were told.
Summary: We applied for a refinancing loan from quicken loans about 2 1/2 months ago. Wanted to work with a reputable company that had a very good customer service rating. Wanted to work with a nationwide company. We were looking for a company that ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 22, 2013
Pros: Great communication, web site for submitting paperwork, friendly personnel to deal with.
Cons: Went VA which had more hoops to jump through but that wasn't QL's fault.
Summary: The entire loan process at Quicken Loans was very easy and pain-free. I love the fact that most of the process was done on-line and that the closing was done at my house at a time that was convenient to me. All the Quicken Loan ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 22, 2013
Pros: Quick process mostly done online
Quick turn around
Quick closing
At you home, no travel required
Cons: Had a few fees, but lower than most and all bundled into the loan.
Summary: I heard their ad on the radio, went online, filled out a maybe 20 question form, got a call back in 15 minutes. Talked to them on the phone for maybe 5 minutes, was emailed a set of forms to fill out on the computer, took maybe 10 minutes to fill ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 21, 2013
Pros: They did not require a lot of paperwork from me.
They closed fast
Cons: I have no complaints what so ever. Everything was just how I needed it.
Summary: My Quicken Loan excellent experience was great. I had thought about refinancing before and I even spoke to a mortgage broaker but I did not know well who he was he required money up front and so many different documents. Like tax returns old ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 21, 2013
Pros: Process was pretty smooth.
My e-mailed questions were answered quickly
Cons: Too many hand-offs to new people. Some e-mail communication too vague.
Summary: The process went along pretty well, but there were too many hand-offs to new people. It seemed every week we were told to deal with someone new. Quicken Loans ordered a subordination agreement from BofA when there was no longer any ... read more
-
-
Rated a Helpful Review by the Epinions community
May 21, 2013
Pros: It was painless, efficient, and Quick. The contacts were professional, courteous, and knowledgeable.
Cons: I wish I would have found them sonner.
Summary: I have been a Quicken Loans customer for several years. My first experience was initiated by my desire to lower my mortgage interest rate. I contacted Quicken and immediately began the process of refinancing our ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 21, 2013
Pros: Professionalism, quick responses, easy documentation system, closing at my home/schedule, everything start to finish!
Cons: None!
Summary: I did my first mortgage with Quicken back in 2007 when it was just changing from Rock Financial. The experience was mediocre. Six years later, I re-financed with Quicken Loans and the experience was OUTSTANDING! They have made a lot of ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Our first QL representative followed up with us regularly. He returned our phone calls promptly.
Cons: Closing date delayed due to mix ups with QL not receiving payoff after first request
Summary: My husband and I contacted Quicken Loans to refinance. The Senior Power Banker that handled our account was great. We had some kinks along the way due to our mortgage company delaying the process, but the Quicken Loans representative was ... read more
-
-
Rated a Helpful Review by the Epinions community
May 20, 2013
Pros: Great communication
Easy refinance process
The website is very easy to navigate with clear information
Cons: Too many reps in process
Told incorrectly I would receive $2,000 paid escrow at closing
Summary: I received a gift card for writing this review, regardless of whether I had a positive or negative experience.I refinanced my mortgage with Quicken Loans via the HARP2 program. I was able to reduce my rate from 6.75% to 4.375% ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Fast, secure and good faith was right on target.
Cons: The appraisal review took a little longer than I had expected.
Summary: I was pleasantly surprised how easy and quick the loan process was from application to closing. This was my first experience with an on-line lender. I did a live chat , allowed my credit to be pulled and locked the rate, all within a few ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 20, 2013
Pros: Quick easy online access.
Cons: NA
Summary: Had a great experience with Quicken. Would definitely do it again. Was referred by a friend, have had at least 5 other friends do the same in the last few months. Event referred my parents. MyQL their online mortgage ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 19, 2013
Pros: Fast, easy process. Knowledgeable people. And did I mention FAST??
Cons: Small bobble with a document at closing. Easily fixed, one day delay.
Summary: My husband and I had gone through a horrible process with a local lender in an attempt to lower our interest rate -- 5 months of waiting, only to be denied because the appraisal "was bad." When we called Quicken Loans, we weren't sure what to expect, but ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 19, 2013
Pros: I loved the fact that the closing could happen when & where ever I wanted.
Cons: No complaints.
Summary: I have no complaints about this process. The process was seamless for me. The Quicken staff stayed on top of everything and reached out to me often to make sure that I was informed about every step of the process. The Quicken staff had been contacting me ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 18, 2013
Pros: DU Refi + program
Quick closing at home
$2500 credit towards closing
Cons: Needed appraisal
Too many hand-offs
Confusion about taxes & insurance
Summary: My recent refinance with Quicken Loans generally went well and they helped me explore many different options to ensure that me and my family received the right loan for our situation. I ended up switching from a 30 year 6.25% to a 20 year 3.625% ... read more
-
-
Rated a Helpful Review by the Epinions community
May 18, 2013
Pros: Online, self-help website - communication, transmit docs and use e-signature to sign-off on documents
Cons: Repetitive need to re-review docs and one "new" rep, less experienced.
Summary: I wanted to do a refinance of my mortgage so I evaluated about a dozen lenders, including the mortgage holder I'd been with for 13yrs. My choices were narrowed down to three, BOA, NSB and Quicken Loans. Clearly, QL provided the most ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
May 16, 2013
Pros: Great staff. Very fast from start to finish.
Cons: Cannot think of anything
Summary: These people are a real class act! Fast and very efficient. From first contact to closing on the loan in 18 days. Rates were competitive with other lenders. If I had a question, there was always someone there to give me an ... read more
-
|
|
