Quicken Loans

Quicken Loans

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    Highest Rated Consumer Review by the Community

  • Quicken easy

    Jul 30, 2002 by
    Rated a Very Helpful Review
    Pros: Online financial services at their best: fast, cheap, and convenient
    Cons: Don't get to drive across town to close my loan in some fasttalking lender's cubicle

    Summary: Brief update: ten years after I wrote the original review below, I'm still using Quicken Loans.  As interest rates have declined, I've refinanced a couple of times, always with a net savings to my monthly bottom line.  I think that any time ... read more

  • Refinance with Quicken Loans

    Feb 21, 2014 by
    Rated a Helpful Review
    Pros: A Plus rating with Better Business Bureau, fast, convenient, easy
    Cons: There were no cons.

    Summary: Refinancing my mortgage with Quicken Loans was a great experience.  Everything was explained to me in terms that I could understand.  I was walked through the steps on the computer from the very beginning up to the closing.  I was able to ... read more

  • Refinance

    Feb 13, 2014 by
    Rated a Helpful Review
    Pros: Easy online application process, upfront interest rate information, closing at home and money savings!
    Cons: Number of people to talk with, document search and supply and explanation letters.

    Summary: I only wanted to check my rate and almost immediately after I hit submit online my phone rang. It was a representative from Quicken loans, we talked a bit and I thought that would be it because I told him I only wanted to see what kind of rate I would ... read more

  • Quicken Loans, an American Company that Deals Fairly

    Feb 10, 2014 by
    Not yet rated.
    Pros: trustworthy
    Cons: employee knowledge was inconsistent

    Summary: Quicken Loans did a Harp II refinance for us. I will recommend them based on our good experience and compared to the stressful, horrible refinancing we did before through another company.With Quicken, I was getting accurate information and didn't ... read more

  • Wonderful experience

    Feb 10, 2014 by
    Not yet rated.
    Pros: Quick, efficient and knowledgable.  They listened to my needs and provided a great product.
    Cons: None.  The entire team - Christian, Shanell and Kyle - were great to work with.

    Summary: I am sorry there are so many people who had a negative experience with Quicken Loans.  Mine was the complete opposite.   I needed to go from a 30-yr ARM to a 15-yr Fixed mortgage to fit into my future retirement goals.  I tried ... read more

  • At Quicken, quick is their first name

    Jan 15, 2014 by
    Not yet rated.
    Pros: I was treated respectfully and professionally throughout the experience.
    Cons: I may have had to pay a bit more in some fees (like points).

    Summary: My idea of having a fun with finances involves shopping or dreaming, certainly not refinancing. In fact, I put it off because I really hate worrying about getting 'taken,' gathering the information, or any number of items. Yet I knew I needed to shorten ... read more

  • REfinance

    Jan 2, 2014 by
    Rated a Very Helpful Review
    Pros: Your team was great about calling me to get details.
    Cons: many phone calls e-mails regarding erroneous information.

    Summary: I am not happy that after being a loyal customer of your company, you remortgaged my property to save me less than 40. monthly , dropped my rate, and now charged me over 200. a month for mortgage insurance. This tells me that although I never ... read more

  • Incompentence

    Dec 17, 2013 by
    Rated a Very Helpful Review
    Pros: The make you feel good at the beginning...
    Cons: Incompentent.

    Summary: Im just finishing up a failed loan process with them, so my experience is very fresh in my mind. I went for a VA refi (from FHA) in California.  Today, 45 days later, it doesn't look good.. but thankfully the rollarcoaster is about to end.  ... read more

  • Quicken Loans a Godsend!

    Nov 13, 2013 by
    Rated a Helpful Review
    Pros: Representatives are knowledgeable, helpful, courteous, thorough, readily available, and quick turnaround of process.
    Cons: Some Quicken representatives via phone, speak too fast for the client to comprehend and digest.

    Summary: We're a retired couple and very leary of being scammed.  However, we were living from month to month on our Social Security checks and a small pension and barely making ends meet.  We knew we had to do something to get our finances under ... read more

  • Unsolicited refinance opportunity

    Oct 31, 2013 by
    Rated a Helpful Review
    Pros: commitment honored efficient  courteous.  Communication  professional,  courteous, respectful of my time, responsive .
    Cons: cannot think of a negative aspect of the experience!

    Summary: I had already refinanced once through Quicken Loans, during that initial process I was told that if rates improved (lower interest rate) I would have the opportunity to take advantage of the reduced rate.  Several months after the initial ... read more

  • Debra Smith

    Oct 17, 2013 by
    Rated a Very Helpful Review
    Pros: I honestly can't think of one.
    Cons: A total cluster.  Be prepared to be frustrated and to give your first born.

    Summary: This is the worst process I have ever gone thru.  It took almost three months to close by no fault of ours.  There staff never gets together to discuss anything.  I sent numerous copies of requested material but they always needed ... read more

  • Worst Experience Ever!

    Oct 10, 2013 by
    Rated a Very Helpful Review
    Pros: The people were always nice and never did they get upset.
    Cons: Give me one person to take care of me. Bad Experience!!!

    Summary: This transaction was the worst I have ever had.  Over the past 20 years I have refinanced my house 3 times and Quicken Loans was the worst, by far experience I have ever had.  I was passed between 4 different people during the process.  I ... read more

  • My refinance was very painless ...

    Sep 27, 2013 by
    Rated a Helpful Review
    Pros: -follow ups
    -explanation of concerns
    Cons: received confusing advertisement in the mail from QL during the process

    Summary: Quicken Loans contacted me because they said they wanted to keep me as a customer and that they could get a better interest rate than the one I was currently at.  The entire refinance process, from initiation of the refinance through the ... read more

  • Refi was a breeze

    Sep 23, 2013 by
    Rated a Helpful Review
    Pros: Website, communication, fast, gift card perks
    Cons: Green Tree, Green Tree, Green Tree

    Summary: The refi process was much easier tHan expected with Quicken Loans.  Loved that we could keep track of the progress every step of the way online.  It was also nice to review every single document needed to close, including all the closing docs ... read more

  • Superior Service!

    Sep 20, 2013 by
    Rated a Very Helpful Review
    Pros: Simple process, easy to use website, superior service
    Cons: none - everything was great

    Summary: My original mortgage was sold to Quicken.  They contacted me about lowering my rate.  I spoke with them and got a great loan specialist.  He worked with me, came up with several viable options, and we moved forward with a re-finance.  ... read more

  • Quicken Loans was GREAT! (after a little bump in the road)

    Sep 11, 2013 by
    Rated a Helpful Review
    Pros: Quick response to questions. MyQL is accessible.  Good rates.
    Cons: Some documents were requested multiple times after submission.

    Summary: I enjoyed my experience with Quicken Loans.  They initially got me with a letter in the mail with a low interest rate.  I thought I might as well check it out.  The banker I spoke to was honest and told me that I would actually have to pay ... read more

  • UGH!! Run!! Run away as fast as you can!!

    Sep 9, 2013 by
    Rated a Helpful Review
    Pros: Easy website
    Cons: Disorganized

    Summary: I guess we all make mistakes...big ones and small ones...Quicken was a HUGE one!!I got my loan closed last week, about 10 days later than originally promised, because of no fault of my own. I gave acurrate information, submitted any forms that ... read more

  • Quciken filled all our needs

    Sep 9, 2013 by
    Rated a Helpful Review
    Pros: Quicken Loans was very easy to work with.
    Cons: Quciken initially said we needed to pay for paperwork that we really didnt need.

    Summary: We have used Quicken in the past for refinancing our home. When the rates started to drop we decided to go with them again. We locked in on a rate. By the time the loan closed the rates had drop more and quicken loans was honest enough ... read more

  • Great refinancing experience, highly recommend!

    Aug 29, 2013 by
    Rated a Helpful Review
    Pros: Easy
    Cons: Fees

    Summary: The process was quick and easy, and Quicken Loans' representatives Katie Grupe and Yolanda Salas stayed in touch and kept me informed every step of the way. I was pleasantly surprised that I only needed one month of pay stubs, rather than ... read more

  • Help when Most Needed

    Aug 27, 2013 by
    Rated a Helpful Review
    Pros: Friendly - Easy - Quick
    Cons:  time spent originally getting all my paper work in order to upload.

    Summary: Almost 2 years ago I contacted Quicken Loans to get a lower rate on my mortgage, on the house I have owned for 13 years. The team was knowledgable and friendly. They listened to my concerns and about my situation, divorced, handi-capped son and teen ... read more


    Aug 27, 2013 by
    Rated a Helpful Review
    Pros: Interactive process
    Great customer service
    Easy to understand
    All steps thoroughy explained
    Cons: None

    Summary: I was initially skeptical to refinance due to the multiple mail offers and advertisements I had encountered. I trusted and decided on Quicken Loans based on their JD POWERS recognition for customer service excellence. My experience with Quicken Loans was ... read more

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