American Auto

Pros: None
Cons: Dishonest, deceptive, foul-mouthed, no customer service, aggressive disdain

In short, American Auto Shipping has no right to be in business. They aggressively deceive, lie to, and taunt the customer as soon as something goes wrong, and generally something does go wrong. For starters, you can be guaranteed that AAS will invoke...

Pros: None.
Cons: Worst Company I have ever dealt with in any type of business.

The following represents the actual experience I had with American Auto Shipping. I have included both the facts of my specific experience as well as my own opinions which are based on my feelings as a former customer.

I found a web site...

Pros: None.
Cons: Deceptive, misleading, incompetent...

One month ago, I was completely ripped off by American Auto Shipping - in a manner almost identical to the accounts described here.

My story:

I contacted American Auto Shipping a month before the date of my move to ship my car from...

Pros: To be utterly honest: NONE
Cons: Customer Service and Actual Delivery of Car

I cannot stress the amount of aggravation, stress, and frustration I had to succumb to because of the dreadful service "provided" by American Auto Shipping. They are actually the anti-model of what a service-oriented business should strive to become...

Pros: absolutely none!
Cons: too many to list here

In April of 2002 I contracted with American Auto Shipping to transport my 1948 Ford Coupe from Michigan to its buyer in New York State. I placed a $375.00 deposit on my credit card for an enclosed auto transporter; the buyer was to pay the balance upon...

Pros: None
Cons: Still Waiting for My Car--two months later

We were in a pinch. We desperately needed our vehicle to be shipped. So on June 14, 2002 we contracted with and paid American Auto Shipping $795 by credit card to transport our vehicle. It is now August and we still don't have our vehicle. Do I need to...

Pros: Nothing nice to say about this terrible company.
Cons: Wretched customer service, failed to perform on contract.

Following is a summary that we sent to our Credit Card Company concerning our dispute of the charges. It was worse that the summary suggests.June 20, 2002

I received a quote from American Auto Shipping of $895 via email for shipping my...

Pros: Zero
Cons: Unlawful surcharges, delays, zero customer service, zero supply chain management

DO NOT USE THIS COMPANY. Once your service is complete, the company will wait one-two months and then charge you a $50 fuel surcharge per the "terms and conditions". If you already used American Auto Shipping and received this charge take it up with...

Pros: Rapid initial response. Pickup on short notice. Transport from Oakland to Norfolk ,5 days. Superb!
Cons: None

The transport service provided my American Auto Shipping was outstanding in every respect.

On 5 Nov contact was made by email from east coast to west coast. Same day response was received from American Auto Shipping with quote and required...

Pros: Convincing Sales guy
Cons: Poor communications, slow pickup, no call upon arrival, dent on passenger door of vehicle

I settled on this company because they had a nearby delivery point close to my home and also a local ...

Pros: American Auto Transport at least responded to all my inquiries
Cons: Rude, deceitful, slow

I have one thing to say and I will say it right here at the beginning: Never, ever use American Auto Transport, or M & E Auto Transport, to ship your car. To leave no doubt as to which companies I am referring to, here is a little more information: ...

Pros: Great price, fast, friendly, on time service
Cons: None

In January I moved from New Jersey to San Diego. The drive across the country did not seem very appealing to me so I decided to ship my Infiniti I30 and fly instead. I was a bit skeptical about shipping my car and arriving before it in San Diego and not...

Pros: none
Cons: incompetent, unresponsive, rude

I was moving from the east coast to the west coast and I needed to ship my car. After what I thought I did thorough research on which auto shipper to use, I unbeknownst chose a company that would cause me headache and grief for a whole month. There web...

Pros: None
Cons: Lies

This is not an angry customer just wanting to vent.I will state the facts alone and may the consumer after me have the sense NOT to use this company under any circumstances.
My vehicle was to be shipped from Venice,Ca to WPB,Fl.The
pickup date...