U-Haul

Pros: I did not go to jail
Cons: every thing else

I still cannot believe my recent experience with U-haul. I was moving from Orange Park, FL to St Augustine, FL which is about 45 miles away. Have a lot of stuff and I knew that I was going to need to make 2 trips in 26’ truck. The plan was to pick it...

Pros: Everywhere
Cons: Reservations mean nothing. Customer service is atrocious and unhelpful.

After the most horrendous week trying to move my things through U-Haul, I've decided to go with Ryder. Let me spell out what U-Haul is really like in the San Francisco Area.

I called 1-800-GO-UHAUL to make my reservation. Now, they can...

Pros: Convenient
Cons: Trucks don't always run

My husband and I were moving from one town to another. We decided the cheapest way to go was to do the one-way rental since we were allowed 45 miles and we were only moving 30 miles away. I reserved it a week in advance and was guaranteed a 17ft truck,...

Pros: 2 good employees in the company
Cons: Poor Customer Service, Inconsistent Processes, Airline-Style Reservation Policy

Usually I try to include an air of humor in my negative reviews but this time I just can’t, my experience with U-Haul was that stressful and unfulfilling. Believe it or not this twisted tale began all the way back on June 28th at 11:00 AM (I keep good...

Pros: Trailer was easy to load
Cons: Hidden costs

After reading all of the negative reviews of U-Haul on Epinions, I was terrified to rent from them. Luckily, my experience wasn't like others that have rented and written an Epinion on them.

I checked on the cost of renting a truck and a car...

Pros: stuff got there
Cons: service REALLY stinks

The best part about using UHaul was that I had some great help from friends and family loading and unloading it and that the truck did not break down. I try to be positive: the people at the locations were minimally helpful and I did get everything...

Pros: I haven't found one
Cons: They stink in general

Few things in life are less fun than moving. I think I would have preferred a root canal! I moved from Houston back to South Florida last year on Memorial Day Weekend. I know, I know, never move on a holiday weekend, but, the UHaul place didn't have a...

Pros: none
Cons: poor customer service

My mini-van breaks down in Somerville, MA. I live in Brewer, ME. This is a problem, I don't want to have it towed to a garage where I don't know who to trust and who to avoid. I borrow a 15 Passenger Dodge Ram van with a trailer hitch that has hauled...

Pros: inexpensive if you only rent the truck with no extras
Cons: trucks are old, everything is extra, trucks ride rough and eat gas

I have moved 2 times in the past 5 years and for different reasons,I have unfortunately had the experience of moving both times with U-Haul.

MY FIRST EXPERIENCE:

My first experience was when I moved home from college and was looking...

Pros: Best Rates, Lots of Locations
Cons: Shoddy Equipment and Service.

I've rented many U-hauls over the years and I have noticed a trend of declining quality in both their trucks and especially their service. I've been in many different parts of the country and I have noticed that some dealers have better equipment then...

Pros: Cheaper
Cons: Old, defective equipment. Rude and unsympathetic staff on phones in US offices.

Over the last 5 years, I've used U-Haul three times. It seems that the more money I pay them, the worse they get. To be honest, I've used U-Haul three times because they were the cheapest. Let's just say you get what you pay for. The first time I rented...

Pros: none
Cons: everything

A few years ago when I was still married to my 1st husband, we decided to move into a bigger trailer, about 15 miles away,so we rented a U-HAUL. That was our 1ST mistake. They did not have the size we needed so we took the biggest thinking that we could...

Pros: Cheap, Good Responce Time
Cons: Unreliable Vehicles,

I have only used U-Haul once, and when you here my story you will know why. The story starts when I decided to choose U-Haul because it was the cheapest and biggest place to go to in the area. I lived in New York (Buffalo Area) and me and my family...

Pros: Good price
Cons: Does not turn corners well

When we were moving, we decided that we had accumulated way too much stuff to just use our car and my brother-in-law's truck to move it all.
So we compared the prices of Ryder and Uhaul and decided that Uhaul had the better deal.
Uhaul has 3...

Pros: Advertised as inexpensive, easy to get (at least in my case)
Cons: Lots of extra charges, old, decaying, unsafe vehicles.

In the spring of 2000, I took the home ownership plunge by purchasing a condo. I had lived in a small, one bedroom apartment, so I didn't have that many things. Actually, aside from my waterbed, my computer setup consisted of more furniture than the rest...