U-Haul

Pros: They have trucks.
Cons: Read on....

Let's see, I have had more than one bad experience with U-Haul & I must say that no matter what happens, they never seem to care! One time I was driving to my mom's about 2 hours away to pick up a few small things to bring home (one of which was an ...

Pros: Easy to rent the truck. Spacy enough for all the stuff.
Cons: No air conditioning in the truck.

On a few occasions now, I have had the chance to rent a piece of equipment from U-Haul. Most recently, we rented a large moving truck when moving to our current residence.
I can tell you that my experience with them has been great. We had a...

Pros: Many locations
Cons: Reservations are almost worthless. Rude beyond belief

I made a reservation one week in advance for a move I was making a little at the last moment. I had gotten a new job and they wanted mu there pretty soon. After making the reservation on line, I received e-mail notification that they would contact me...

Pros: Sometimes you can get a truck
Cons: Dangerous equipment, overcharges, non-existent customer service

I tried reserving a truck two weeks in advance for a 50-mile move. The small town I'm in has two U-Haul locations - I tried calling repeatedly for three days and neither would answer their phone nor were they open during advertised hours. I finally had ...

Pros: None.
Cons: Required non-refundable $5 credit card charge before giving me specific rental rates or availability.

In a pinch to rent a moving truck within 48 hours. I first turned to a company I have been familiar with my entire life, U-Haul. I gave their 800 number a call and quickly learned that they do not provide "Same Day/Next Day" reservations for equipment....

Pros: Cheap price, but I ended up spending over $1000 more!!
Cons: Reservations "BASED ON AVAILABILITY" = NO RESERVATION. You could be truckless on moving day.

I just filed my complaint with the Better Business Bureau about this whole fiasco, so I figure what the heck. Might as well write my epinions article as well. My husband and I moved from Alameda to Los Angeles last week. This is what happened: On ...

Pros: An abundance of rental locations, price
Cons: Completely inept management, shoddy trucks

You read that correctly - both I as well as my girlfriend are lucky to be alive due to the incredible incompetence of U-Haul. We rented a large U-Haul truck to help with our move from one neighborhood to another - not even three miles between them and ...

Pros: Gave a bigger truck for the same rate.
Cons: Just about the entire process from start to finish.

May 20-22nd, 2005. Concord NH to Buffalo NY Absolutely horrible all-around experience. Where to start. Reserved a 17' truck online several weeks in advance. Upon buying packing supplies from the local U-Haul store just a few days before the move, ...

Pros: ...I never rented the truck...
Cons: Rude, Discrimination, Lies.

I had rented a 14 foot U-Haul truck off of Uhaul.com on 12/23/2002. At or around 7:00pm on 12/28/2002 I was informed that U-Haul Inc. lost my initial reservation and that a new reservation was faxed to the local Tallahassee U-haul branch. At 7:39pm on...

Pros: I didn't punch the guy at Uhaul through the phone.
Cons: They didn't have my truck they showed NO DESIRE TO HELP FIX THE PROBLEM.

Rented a truck online (I guess that was my first mistake). Someone for Uhaul was supposed to call the next day to confirm, never got a call. Called Uhaul 800 number and the told me to call the tiny hole in the wall repair shop where I would be picking ...

Pros: Can make reservation on-line
Cons: Confirmed reservation, but no truck

It all started so beautifully...making a reservation online is very easy. You pick out the kind of t ...

Pros: Better then expected gas mileage, great customer service, prompt replies.
Cons: Bumpy Ride, Truck was way out of alignment. Price.

I recently moved from Colorado to North Carolina and rented a 24' U-Haul Truck. I did this in spite of all the negative opinions I have heard about this company. We received the truck at our desired location on the date we had reserved it for. It was...

Pros: I made it through the horrible event.
Cons: Everything else!!!

I used U-haul for my move from CA to NJ in the summer of 2001. My fiance took a week off from work to help me move so time was of essence. The reservations were made 3 months in advance and I called several times to make sure the truck would be ready. ...

Pros: none
Cons: horrible company, unsafe trucks

Despite making a "reservation" and having a "confirmation number" on me the morning of my moving day, I was told by my local U-Haul business that they had no record of my reservation. This was told to me by someone sifting through a stack of messy...

Pros: the truck ran.
Cons: Terrible service and poor equipment. Many unforeseen problems.

We had an absolutely terrible moving experience with U-Haul. Here are the highlights: -Restrictions of the method of payment were placed upon us at the time of pick-up which were not explained in advance. The location we were scheduled for would not ...