U-Haul

Pros: Cheap
Cons: No such thing as a "confirmed reservation" Staff is RUDE Don't expect a refund

My husband and were in the middle of a move, he is military and I am 6 months pregnant. We scheduled a truck through the U-haul website that6 required us to put down a $5 service fee that was non-refundable to have the reservation. We scheduled a 17' tr ...

Pros: None
Cons: Repairman does not travel with any repair parts and can do nothing for you

I rented a u-haul to drive from Myrtle Beach to NC. We loaded the truck all day and about 11:00 at night I was ready to take off. About 15 minutes into the trip I was told at a traffic light that the truck had no working lights in the rear or on the ...

Pros: None at all.
Cons: Unsafe trucks that break down. Rude, inept customer service, I could go on and on...

I will make this short because to give every detail would make it a novella. Went to pick up truck, Uhaul had a totally different name next to my address so I had to blabber with the idiots to convince them I was the one who booked the truck. ...

Pros: Lots of locations
Cons: Terrible Customer service.

Most of the U-haul horror stories involve vehicles that were reserved but not available, etc. I ‘discovered’ another way that U-Haul can take advantage of a customer. U-haul has no way to check which drop-off location is closest to your final ...

Pros: No bad experiences on in-town moves.
Cons: They will take a reservation and not honor their contract.

I signed up with this site solely for the purpose of telling anybody who will listen that Uhaul does not care about you or honor their contracts. Which could put you in trouble like it almost did to me (thanks to Budget for bailing me out at the last ...

Pros: U-Haul is everywhere
Cons: Tough to actually get a truck from them

With U-Haul, the number one rule is "Reserve early, Reserve Often!"

Almost every time I have used U-Haul or tried to use U-Haul they have been booked up completely or they promised a vehicle and then gave it away to someone...

Pros: There are none
Cons: There are other rental companies--thank GOD!

This is a condensed copy of the e-mail sent to "customer service" 8/2/07. As of today, 8/20, I haven't received the follow-up that was supposed to take 2 days. Good afternoon: My family has used U-Haul many times ... We never had a problem before, but ...

Pros: I was able to get the job done in the end.
Cons: I should not have to argue for hours with an idiot to rent a trailer.

I needed to rent a "4 wheels off the ground" car carrier from a Uhaul in Moorestown New Jersey over the past weekend. What resulted was the worst consumer experience in recent memory. Lee, evidently the manager, was abrupt, rude, and difficult to...

Pros: Cost
Cons: condition of truck and speed of truck

I had a friend of mine a few years ago ask me if I would help him move.Being the great friend I am I said yes.

We headed down to our local U Haul and rented a truck to get started.Price was not all that expensive if I remember correctly it was...

Pros: The clerk was very nice.
Cons: Even if you make a reservation, you won't always get what you reserved.

On a Saturday at 8:30am, I arrived at the local U-Haul center to pickup the truck I had reserved 3 weeks prior. My heart skipped a beat as I drove into the parking lot to see no trucks in site anywhere! With five moving men waiting patiently to load the ...

Pros: Hopefully, I can save someone else time and money by sharing my U-Haul experience.
Cons: Too many to list in 15 words. HORRIBLE

This was my first time using U-Haul; I was moving the personal property for a recently deceased family member. I opted to make the arrangements online because of, what I thought would be a one-stop shopping, with the endorsement of moving helpers via ...

Pros: They're all over the place and don't have any competition
Cons: I can't remember a U-Haul experience they didn't screw up on their end

So I needed a trailer to move from Wake Forest to Chapel Hill this weekend. Only about 35 miles away, under no time pressures, things pretty much still packed from the last move. It’s really a pretty simple affair. Except there’s a U-Haul involved. ...

Pros: They are every where.
Cons: If there's a problem, and there 5 for 5 with me, your on your own.

This is the fourth time we have used a trailer from your Brunswick, Maine location. It is the second time we have been stuck on the side of the road. We have rented several other times where we have had the lights malfunction before reaching out ...

Pros: Ummmmmm...pass.
Cons: Too many to list. Don't do business with these clowns!

I, like many others on this site, have been burned by U-Haul for the last time. I made a reservation on June 8, 2005 for a 26' truck on July 30. I was told by several U-Haul dealers that they could only rent me the truck for a 3-4 hour window, yet I ...

Pros: Cheap...not always a good thing.
Cons: Customer-NO-Service, lack of communication, Why even make a reservation?

I have moved locally with U-Haul before and they always gave me the oldest truck on the lot however, it would get the job done. So, when I reserved a one-way truck online I was hesitant that they might stick me with something similar and so my worst case ...