U-Haul

Pros: When you need a truck, you will eventually find one.
Cons: Usually cannot find a truck when you need. Estimates wrong, actual cost is twice.

We needed a small pickup to move a light small item from one house to another, only about 5 miles ap ...

Pros: none
Cons: completely unreliable, arrogant, apathetic, no customer service awareness

had a terrible experience with U Haul. was not told when I reserved the truck that I was not guaranteed the size truck I needed and the place and time I could pick it up. they told me to call the day before my move to confirm that all was well. ...

Pros: Online reservation was very easy
Cons: Called me the day before move to say they didn't have a truck!!!!

Where I live (Grand Forks, ND) you only have two choices when you move, U-Haul or Budget. Unfortunately, I chose U-Haul. Getting a quote and making a reservation online for 17 foot truck for a 300 mile, one-way move to Bismarck, ND was a piece of ...

Pros: lower prices
Cons: not enough trucks to fill 'reservations'; reservations are not actually reservations

I selected Uhaul for my move this time because of the ease of using the website and the significantl ...

Pros: none
Cons: No trucks with reservation

I reserved a 24' moving truck on Uhaul's website on 6/15/2003. Our reservation was to pick up our tr ...

Pros: NONE! Don't let cheap price fool you. You'll end up paying ALOT more. STAY AWAY!
Cons: WORST TRUCK! EVEN WORST EMPLOYEES! Extremely RUDE, of no help and did I mention RUDE?!

Made a reservation for an in-town move (about 30 miles) online after calling them and being assured that the truck will be available on time. Was told that the local U-Haul office will give me a call to let me know when my truck is ready at around 8AM of ...

Pros: Cheap...nothing more
Cons: You WILL be disappointed...and stressed...and angry

I've rented trucks three times from U-Haul. The first was a local move and all went well. The second was a cross-country from L.A. to Wisconsin using their largest truck and pulling a car. The truck blew a lot of smoke even for a diesel but I foolishly ...

Pros: There are absolutely no pros - nothing good about UHaul.
Cons: Reservations mean nothing.

Yesterday someone was supposed to call me with pickup information for today. I am moving across country and need to move all of my belongings out by tomorrow. No one called yesterday, so I called their regional office (as instructed by the national ...

Pros: Can't think of a single good thing about this company.
Cons: Poor, irresponsible service and only want to cheat you!

I reserved a truck with them and already paid $5 for this online. On the moving day, I did not receive any call from Uhaul and had no truck with me. I called to ask for that and the rep told me to wait until the next day without any compensation. i ...

Pros: Our truck was nice and new. Returning it was easy.
Cons: No communication; holding for 1 1/2 hours, only to be hung up on twice!

The truck was fine. Returning it was fine. But we never thought we'd actually get one.... We rented our U-haul weeks ahead of time online (thought we were being smart). They said they would call us 48 hours before our move date to let us know where ...

Pros: Cheap.
Cons: Negligent customer service, negligent staff at rental center, and vehicle fleet with mechanical problems.

To Whom It May Concern: On 1/30/2006 I rented a 17 ft. U-Haul van for a local move. I took possession of the vehicle at approximately 7:30am the morning of 1/30 and began use of it during that day. That evening (after dark) I was driving the loaded ...

Pros: Absolutely none.
Cons: Expensive. Deceptive. Rude, unhelpful staff.

My fiance and I just moved from Chicago to Naperville this past weekend. I can honestly say it was the worst move of my life, because of U-Haul. We rented a truck on June 8th for a move scheduled June 25th. We requested the van/truck for 24 hours, ...

Pros: I honestly cannot think of any
Cons: Misrepresentation; extremely poor customer service; and intentional overbooking of trucks to maximize their profits.

I've rented with other self-move companies (like Penske) and had good experience. So I didn't expect much difference from U-Haul. Unfortunately I was wrong and should have seen the warning signs. I reserved a truck 6 weeks before my move-out date. ...

Pros: Alas, there are no pros to this story
Cons: Misleading information, incompetent workmanship, unusable product

The Somerville, Mass U-Haul branch assured me they had a trailer hitch specifically designed for my BMW 528 wagon, and that it came with the appropriate wiring harness. The trailer hitch kit suggested that the installer call the dealer to avoid ...

Pros: Cheaper than full service. You control packing and the schedule.
Cons: Driving the truck can be stressful to those who haven't driven large vehicles often.

I chose U-Haul because most "u-pack" services didn't go to the area I was moving, full-service movers had trouble accommodating my short time-frame, and neither of the other major rental companies (penske and budget) had a drop off location within 100 ...