U-Haul

Pros: The truck we rented functioned
Cons: Awful service, expensive,

When I think of all the bad customer experiences I have had in my life, U-Haul stands out. Unfriendly, slow, unresponsive, downright stupid are the words that I would use to describe the service people that "helped us."

When we stood...

Pros: I can't think of any at this time.
Cons: Complete disrespect for the customer.

I feel that it is important that I share with possible U-Haul customers my experience with the compa ...

Pros: None- If you like getting attacked by U-haul workers, this is the company for you.
Cons: I was attacked by a U-Haul employee.

I was living in New Britain, CT and moving back to Long Island, NY in mid January, 2001. I made a reservation for a truck to be available to me at 7:30 AM, and when I arrived at the U-Haul center in New Britain, CT, the representative behind the counter...

Pros: Name recognition
Cons: Other than the fact they didn't give me what I had reserved?

Where to begin... I was told I would receive a phone call on my moving day telling me when I could pick up the truck I had reserved. A little after 7 I started getting worried, so I called the regional office. I got no answer there (not even a ...

Pros: Reasonable rates
Cons: Get what you pay for. Vehicle problems, no air, missing equipment.

This is the last company I would rent from again. The truck was supposed to have air, it didn't. The dolly to move larger pieces of furniture was missing. The manager couldn't make any of it right, as there wasn't another truck in the area to replace...

Pros: As far as I can tell, There are no pros to using U-Haul.
Cons: Lousy service. They don't follow through on their promises.

I made reservations online for a 14' truck rental. I received confirmation of my reservation and it stated that they would call me by 5PM the day before my pick up date to tell me when and where I could pick it up. I have my stuff in PODS storage ...

Pros: none
Cons: Lack of service, lack of safety.

I was very nearly killed in a U-Haul truck when the axle broke in half in the middle of the freeway. I was headed for a new city (from Seattle to New York) had no idea where I even was (turns out, I was in New Jersey). After about 4 hours of sitting in...

Pros: makes moving by yourself easier ONCE YOU GET A TRUCK.
Cons: terrible customer service.

I had a terrible experiece with Uhaul last weekend in Chicago. I made a reservation through the 1-800 national number on thursday and made a reservation for sunday. they told me that the local office should call me back by 5pm the next day to confirm ...

Pros: Cheaper than everybody else (because they endanger your LIFE)
Cons: The trucks run like something they grabbed from the local junkyard.

Here is a copy of my complaint sent to U-Haul. I have yet to hear a response.



I made over a 1,000 mile trip and was given a truck that:

Would be 12 miles to the gallon and it was more like 5.
Was running on 7...

Pros: cheaper move
Cons: you have to do it yourself

We recently had to move our stuff from KY to TN. Obviously, our car was not big enough for the move, so what better option was there than to rent a U-Haul truck and load the stuff in it and deliver it ourself instead of hiring a moving company to do it...

Pros: not good
Cons: not good

My opinion on U-hauls are not at all good I have rented several in the last four years, the are not at all comfortable for the money they cost
you should be better served. Then when you are on the road the gears are not at all good either, and they...

Pros: Mileage given is great
Cons: Don't trust them to take the correct mileage!!

I have been charged for going over the mileage by 37 miles. The distance between Kenosha,WI to Hartland,WI is 61 miles. I'd say maybe 10 to 20 miles over this amount is ok. So 81 miles at the most. I had 105 miles to use. I don't understand how I could...

Pros: NONE
Cons: UNLIMITED

Not even mentioning that the truck they rented us was a way outdated vehicle that the first driver we hired refused to drive because of safety reasons...There was NO AC, NO RADIO (not that it wasnt in the truck...IT JUST DID NOT WORK) the gas gauge read ...

Pros: nationwide
Cons: everything else....poor gas mileage, underpowered, filthy, complete lack of servicing or maintenance

I rented four trucks from U-Haul for a cross country move in June and July 2004. I saw dozens of U-Haul trucks stranded in remote deserts as I crossed the country, and on one trip, I was one of them....stranded four times, lengthing my trip by three ...

Pros: good prices, competent friendly worker
Cons: If something goes wrong, you may have problems getting fair treatment

(Please see the end of this review for an update: my problem was finally resolved) I rented a U-Haul 17 foot truck for a short local move (a total of 43 miles). The move went well, but when I put gas in afterwards there was a problem. I was ...