U-Haul

Pros: I made it to my destination unharmed.
Cons: Customer service and U-Haul's total disregard for customer safety.

A horrid nightmare of dangerous equipment and deplorable customer service from start to finish! I reserved a moving truck via U-Haul's online reservation service at a certain price. The day before my "reserved" rental, I waited fruitlessly for U-Haul ...

Pros: Cheap up-front costs in comparison to other rental trucks
Cons: Breaks down and won't get prompt service. May wait for days to get help.

I will never use Uhaul again. My husband and I were left stranded for several days and got little to no help while stuck in the middle of the Mohave desert. We were moving from New Mexico to San Francisco and had a 17' truck with a tow dolly on the ...

Pros: The 26' van had air conditioning and was fairly clean.
Cons: Terrible customer service, uncaring attitude.

After 20 years of moving as a military family, we decided to move ourselves from the Baltimore, MD area to the Boston, MA area in August 2003. I reserved a 26' U-Haul truck a month before our move and received an email confirmation. I called the Bal ...

Pros: They eventually towed the truck away
Cons: Worst consumer experience of my life

It started with an on-line reservation. I was advised that I would receive a call the day before telling me where to pick up the vehicle. No such call was received so I called the number from the reservation printout and they said I should call the...

Pros: Lots of pick up / drop off locations
Cons: Old equipment, reservation center is run by monkeys, ANYONE can become a dealer

The biggest problem: U-Haul's Reservation System
Let's just say that after dealing with U-Haul's national "reservation" system, I'd like to catch the Board of Directors in a dark alley somewhere.

It "works" like this:
...

Pros: Easy to make the initial reservation, though it is questionable whether one has reserved anything
Cons: Cannot get in contact with live person or receive followup

I reserved a UHaul truck for my move from NJ to WV. Let me just say up front, that it's a result of ...

Pros: good rates, available equipment
Cons: nonfunctional equipment, rude customer service, no recourse for bad experience -- just terrible!

The following review largely involves the events that took place November 15 of last year. Like another review mentioned, it's taken me a while to calm down and rationally think this review process through. (That, and I've been a little lazy. Worked ...

Pros: Good service, great quality, so-so management...
Cons: Learn to drive one first...

I saw a review of Texas Epinionator Najusa's on these guys and it made me think about Neysa's arrival to SA from Houston. I give these guys a big high-five because they give you a damn good deal, and they got my business anytime I need to make...

Pros: friendly, kind, courteous, wonderful, helpful, all the things the negative reviews say they arent
Cons: the truck seats arent made of the finest leather

And so it was I presented my shivering little body on or about 7am one bright Wednesday morning at my local U Haul truck rental counter and announced that I was ready to pick up my truck.

After reading all the other negative reviews of U Haul...

Pros: You get what you pay for, that is if you get a truck at all.
Cons: No accountability from any U-haul employee. Robot personnel at national reservation center.

To just think, hear or even see anything associated with the company named "U-HAUL", makes me want to vomit and shout obscenities out loud. In a moment, I will tell you the nightmare, horrible experience my wife and I endured with this moronic company....

Pros: mostly illusory
Cons: old powerless equipment, unco-ordinated company

The answer has to be that (a) most of the customers are first-timers, and (b) the competitors must not be much better.

Despite having moved more than a thousand miles four times and being the same age as U-Haul, I just had my first U-Haul...

Pros: Good sized trucks, moving supplies provided, easy to reserve equipment.
Cons: Customer Service, Nickle and Dime you on Gas

I recently had to use a local U-haul place to rent a truck for a cross town move. Prior to this move I had never had to use a moving company, I had always been able to get a few buddies together with SUVs or pick up trucks and we'd make 2-3 trips and ...

Pros: Absolutely Nothing. Stay away - there are plenty of other companies out there.
Cons: See above story. Poor customer service, incompetent employees, unbelievable policies, dangerous equipment.

My wife & I just moved from Detroit, Michigan, to Tempe, Arizona, and unfortunately chose U-Haul as our means of transporting our belongings. We had previously made a reservation for a small truck from Penske, but out of curiosity, looked on U-Haul's ...

Pros: Their advertised daily rates are low
Cons: Hidden charges, poor equipment, worse service, deceptive practices

I needed to use a mid sized truck to move in town this fall, and used U-Haul several times as they were near by and had low rates. This was a mistake that I paid dearly for. The first day the truck I had reserved had been sent out, and the only ...

Pros: A CHEAP TRUCK RENTAL
Cons: NOBODY has a truck when you NEED one!

I had the interesting experience of moving some funiture for my Sister from Atlanta to Chicagoland (Joilet). We had a great old bedroom suite that we had absolutely no room for and she wanted it for her home up north.

Since the thing weighs a...