U-Haul

Pros: Numerous locations multiple size trucks
Cons: independent dealers, no corporate organization or consistency of policy and procedures

I cannot believe it has taken me three years to finally get a message across to someone who is listening! I had forgotten all about the Un-professional, under-organized and un-likely experience with U-Haul.

My first house! I am finally...

Pros: Cheap
Cons: The small amount of maintenance conducted on these trucks can lead to dangerous driving conditions.

Having been in the military, I have had to move around the country a couple of times. More often than not I found it to be more cost effective to rent a truck and move my stuff on my own. The first time I did this I got a U-Haul. I went down to a...

Pros: cheap
Cons: poor management and planning, equipment that breaks

I've participated in many U-Haul based moves -- both of my own things and when helping out friends. A few of these moves have been hassle free, but most of them have not. The UHaul problems I have encountered over the years include:

1. Being...

Pros: Lots of locations.
Cons: Locations don't have inventory! Too many cons to list. See detailed review.

Adventures in moving, indeed! As numerous other reviewers have stated, U-Haul does not have a meaningful reservations system, and "guaranteed reservations" aren't. I recently needed to rent a 5x8 trailer ("our most popular size!") to move furniture ...

Pros: competitively priced-- a bit less than Ryder when I last checked
Cons: lousy service, phone help with an attitude, perfectly happy to take your money and provide garbage in return

I have no idea why I keep using U-Haul. I've now rented what, three trucks from them? And not once have I ever had an easy time of getting a truck. U-Haul's prices may look good in comparison to other national carriers such as Penske or Ryder,...

Pros: Extremely cheap, time frame for my trip was generous. Driving with trailer easier than anticipated.
Cons: Difficult doing everything yourself, no ramp on trailer. Driving in reverse w/ trailer is impossible.

My husband & I are getting a divorce, so we agreed that I would come back to LA (Louisiana, not *THE* "LA")with our daughter, to live, since all of my family is here, & I have no close ties in WA state.

I researched the cheapest ways of...

Pros: When I find one, I will let you know
Cons: The company is a complete ripoff!!!

When my husband and I first learned that we would be moving across the state we immediately started taking care of business. Of the things needed to be taken care of, reserving a Uhaul truck was one of them.

Let me start out by quoting...

Pros: Tie me up and torture me! I still couldn't think of a single compliment!
Cons: Absolutely everything that could go wrong does!

Easily the least professional company I have ever dealt with. I have rented two trucks three trailers and one tow dolly. Of these seven products I have had only one actually perform as advertised. I have been cheated out of a tank of gas (30 gallon...

Pros: Nothing
Cons: Customer Service, Poor trucks

I recently accepted a new job which required me to move across the state. Since my moving expenses were going to exceed my moving allowance,I priced the various do-it-yourself movers and decided to go with U-Haul since it was the least expensive...

Pros: Normally inexpensive.
Cons: Customer service, locations, safety.

For some reason the moving business is dirty. When you rent a car a smiling, cheerful individual greets you at the counter and clearly tells you all the options available. But renting a moving truck is completely the opposite (from my experience)....

Pros: Truck has extra "attic" space and low unloading platform
Cons: Uhaul is absolutely unreliable and does not follow through with its promise

Uhaul where to begin?
Formulating a fair review about a company with whom you have a negative history is easier said than done. When I reflect on the name Uhaul the thoughts that immediately come to mind are not appropriate for...

Pros: cheap.
Cons: worst service i ever received.

I have never received such poor service in my life. My truck wasn't anywhere to be found, the Regional Customer Service Manager for the Chicagoland area was incredibly hostile with me on many occasions, I was charged for my *free* storage because of...

Pros: Lowest Price
Cons: Faulty Brakes, Leaky Roof, Rude Customer Service

My partner and I were moving about 35 miles down the road to be closer to work and to the city life. We had planned everything well in advance. We even had our entire house boxed up and ready to go a week in advance!

Then the big day came....

Pros: Uhaul trucks have air
Cons: Service really poor

I had to move into my new house this weekend... it was quite the ordeal trying to coordinate the move in of six guys (we live on campus at U of M) and U-Haul certainly did not help. A reservation was placed at the U-Haul in Midland, MI, where two of my...

Pros: Decent trucks to rent and drive
Cons: UNRELIABLE

As much as I would love to curse loudly about this company, I will do my best to write a honest and (semi) unbiased opinion. :-) The move it your self company U-Haul has not only wronged me once, but twice :-(

I am the type of person...